Automating Diagnosis Coding in Clinical Settings: A Participatory Design Approach Using Large Language Models
2026 (English)In: Artificial Intelligence in HCI: 7th International Conference, AI-HCI 2026, Held as Part of the 28th HCI International Conference, HCII 2026, Montreal, QC, Canada, July 26–31, 2026, Proceedings, Part IV / [ed] Helmut Degen; Stavroula Ntoa, Springer Nature, 2026, Vol. 6746, p. 91-107Conference paper, Published paper (Refereed)
Sustainable development
SDG 3: Ensure healthy lives and promote well-being for all at all ages
Abstract [en]
Artificial Intelligence (AI), and particularly Large Language Models (LLMs), is reshaping healthcare by enabling more efficient, accurate, and scalable solutions for complex administrative tasks, including diagnosis coding, which remains a predominantly manual process that is time-intensive and prone to human error. Limited studies have addressed the use of AI in facilitating diagnostic coding within specialized clinical environments. To address this gap, this paper employs a qualitative participatory design science research (DSR) approach to explore the subjective experiences, needs, and expectations of healthcare professionals involved in diagnosis coding. A co-designed LLM-based prototype was developed to improve efficiency, transparency, and accountability. Data were collected through observations, interviews, and workshops, and analysed using thematic analysis, which guided the design process. Findings revealed that manual diagnosis coding is time-intensive, inconsistent, and relies on inefficient paper-based references. Participants emphasized the need for an AI-automated system that prioritizes explainability, confidence indicators, and system integration. The co-designed prototype with a dual-panel interface was validated for its simplicity, efficiency, and alignment with existing clinical routines. This study advances the understanding of human-AI collaboration in healthcare administration while providing practical guidance for implementing integrated, explainable systems that transform manual coding to quality validation in AI-assisted diagnosis coding workflows.
Place, publisher, year, edition, pages
Springer Nature, 2026. Vol. 6746, p. 91-107
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349
Keywords [en]
HCI, Diagnosis Coding, Healthcare, AI, LLM, Design Science, Research
National Category
Computer Sciences
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
URN: urn:nbn:se:lnu:diva-148607DOI: 10.1007/978-3-032-31048-4_7Scopus ID: 2-s2.0-105046458399ISBN: 9783032310484 (electronic)ISBN: 9783032310477 (print)OAI: oai:DiVA.org:lnu-148607DiVA, id: diva2:2084938
Conference
7th International Conference on Artificial Intelligence in HCI (AI-HCI), Montreal, Canada, July 26 - 31, 2026
2026-07-072026-07-072026-08-19Bibliographically approved