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Emergence of a Digital Platform Based Disruptive Mobile Payments Service
KTH, School of Industrial Engineering and Management (ITM). Universidad Politécnica de Madrid, Spain.
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Sustainability and Industrial Dynamics.ORCID iD: 0000-0003-1226-2799
Universidad Politécnica de Madrid, Spain.
2019 (English)In: Disruptive Technology: Concepts, Methodologies, Tools, and Applications: Volumes 1-4, IGI Global Scientific Publishing , 2019, Vol. 2, p. 979-999Chapter in book (Other academic)
Abstract [en]

Banks are motivated to be interested in developing platforms to provide mobile payment services to their customer and for those to be innovative. However, the successful implementation of a mobile payments service platform is mainly determined by how much players are fully motivated to realize it. In fact, in the Swedish context, the involvement level of mobile payment service platforms are very high whereas few studies have examined the related issues of mobile payments service platform. Thus, the purpose of this article is to investigate the factors leading banks to develop platforms and how banks manage these platforms. Data was collected by conducting interviews of applicable banks. The results mainly showed that the driving factors are significantly influenced by contextual factors, mutual objectives and opportunities. This article also looks forward to providing the payment industry with applicable guidelines for efficiently implementing and designing mobile payment service platforms.

Place, publisher, year, edition, pages
IGI Global Scientific Publishing , 2019. Vol. 2, p. 979-999
National Category
Business Administration Information Systems, Social aspects
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URN: urn:nbn:se:kth:diva-384846DOI: 10.4018/978-1-5225-9273-0.ch048Scopus ID: 2-s2.0-105014382846OAI: oai:DiVA.org:kth-384846DiVA, id: diva2:2084551
Note

Part of ISBN 9781522592747, 9781522592730

QC 20260706

Available from: 2026-07-06 Created: 2026-07-06 Last updated: 2026-07-06Bibliographically approved

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  • apa
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