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Walking with robots: Video analysis of human-robot interactions in transit spaces
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. University of Copenhagen, Denmark.
Number of Authors: 32026 (English)In: CHI '26: Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems / [ed] Nuria Oliver; David A. Shamma, Association for Computing Machinery , 2026, article id 1464Conference paper, Published paper (Refereed)
Abstract [en]

The proliferation of robots in public spaces necessitates a deeper understanding of how these robots can interact with those they share the space with. In this paper, we present findings from video analysis of publicly deployed cleaning robots in a transit space - a major commercial airport, using their navigational "troubles"as a tool to document what robots currently lack in interactional competence. We demonstrate that these robots, while technically proficient, can disrupt the social order of a space due to their inability to understand core aspects of human movement: mutual adjustment to others, the significance of understanding social groups, and the purpose of different locations. In discussion we argue for exploring a new design space of movement: socially-aware movement. By developing "strong concepts"that treat movement as an interactional and collaborative accomplishment, we can create systems that better integrate into the everyday rhythms of public life.

Place, publisher, year, edition, pages
Association for Computing Machinery , 2026. article id 1464
Series
Conference on Human Factors in Computing Systems - Proceedings
Keywords [en]
Ethnomethodology, human-robot interaction, Public interaction
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:su:diva-256308DOI: 10.1145/3772318.3791828Scopus ID: 2-s2.0-105038660323ISBN: 979-8-4007-2278-3 (print)OAI: oai:DiVA.org:su-256308DiVA, id: diva2:2066672
Conference
CHI 2026: CHI Conference on Human Factors in Computing Systems, Barcelona, Spain, April 13-17, 2026
Available from: 2026-06-05 Created: 2026-06-05 Last updated: 2026-06-05Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf