Digitala Vetenskapliga Arkivet

Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Other-initiated repair as an indicator of critical communication in ship-to-ship interaction
Linnaeus University, Faculty of Technology, Kalmar Maritime Academy.ORCID iD: 0000-0002-1223-1311
2021 (English)In: Journal of Pragmatics, ISSN 0378-2166, E-ISSN 1879-1387, Vol. 174, p. 78-92Article in journal (Refereed) Published
Abstract [en]

Communication is an essential part of most joint activities, and effective means to identify and rectify misunderstandings are necessary to reach mutual understandings. In the maritime domain, faulty communication is often a contributing cause to ship accidents, potentially putting human lives, vessels, and the environment at risk. This study explores the use of other-initiated repair in maritime ship-to-ship communication. The purpose is to classify and analyse other-initiated repair and describe the specific practices used to initiate repair and rectify mistakes. Based on an analysis of authentic communication between vessels involved in icebreaker operations, findings indicate that other-initiated repair occurs less frequently in this corpus compared to other corpora of naturally occurring conversations. A possible reason is that radio communication, which is highly structured, has other means to identify communicative errors. More than half of the repair initiations use open requests to identify a trouble turn, and the most common repair solution is a full or partial repeat. Furthermore, maritime radio communication has an inherent slowness due to technical limitations that do not permit simultaneous talk. It is argued this refrains speakers from using long or complex messages, as the listener has no way to indicate trouble until next turn.

Place, publisher, year, edition, pages
Elsevier, 2021. Vol. 174, p. 78-92
Keywords [en]
Misunderstanding, Maritime, Safety, Radio, Icebreaker, Standard Marine Communication Phrases (SMCP)
National Category
Transport Systems and Logistics Communication Studies
Research subject
Shipping, Maritime Science
Identifiers
URN: urn:nbn:se:lnu:diva-100514DOI: 10.1016/j.pragma.2021.01.007ISI: 000641038000007Scopus ID: 2-s2.0-85100121378OAI: oai:DiVA.org:lnu-100514DiVA, id: diva2:1521900
Funder
Swedish Transport AdministrationAvailable from: 2021-01-25 Created: 2021-01-25 Last updated: 2021-05-21Bibliographically approved
In thesis
1. Creating clarity and managing complexity through co-operation and communication: The case of Swedish icebreaker operations
Open this publication in new window or tab >>Creating clarity and managing complexity through co-operation and communication: The case of Swedish icebreaker operations
2020 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Sea transportation is vital for the global economy, and the amount of seaborne trade is expected to increase in the future. In some areas, icebreakers are necessary for maintaining open shipping lanes all-year round and ensuring safe navigation. Vessels operating in ice are exposed to harsh environmental factors such as severe weather and heavy ice, and when external forces become too strong vessels will depend on icebreaker assistance. However, successful icebreaker operations require the icebreaker to operate in close vicinity to the assisted vessel to break the ice, which in turn increases the risk of collision.

There are many factors which make icebreaker operations complex. The aim of this thesis is to use work organization, operational safety, and interpersonal communication as three lenses to describe and analyse the complexity of icebreaker operations, and its implications for practice. To thoroughly investigate this complexity, data are drawn from numerous sources; semi-structured interviews, a questionnaire, and a substantial amount of recorded authentic communication all provide complementary insights.

The results show that the icebreaker performs a multitude of tasks directly concerned with icebreaking, e.g. directing and physically assisting other vessels, but that these tasks indirectly rely on interpersonal interaction and communication. A number of conflicting constraints add to the complexity. For example, harsh winter conditions impede vessels’ independent navigation in ice, while offering icebreaker crews opportunities to practice and maintain important skills. Furthermore, it was shown that language skills and communication play an important role in upholding the operational safety. However, closed-loop communication is not always used as intended, a deviation from intended communication protocol with potential to increase the risk of misunderstandings.

This thesis suggests that safety and efficiency of winter navigation can be enhanced by making better use of existing technology and data; by examining the past track of other vessels, e.g. via AIS, finding suitable ice tracks will be made easier. Another implication concerning communication is that training institutes should emphasize the logic behind standardized communication protocols rather than focusing on standard phrases, i.e. facilitating means for advanced English speakers to adapt their communication style. That way, novice and advanced speakers could find common ground.

Place, publisher, year, edition, pages
Växjö: Linnaeus University Press, 2020. p. 69
Series
Linnaeus University Dissertations ; 385/2020
Keywords
maritime safety, organization, human factors, closed-loop communication, Standard Marine Communication Phrases, misunderstanding, other-initiated repair
National Category
Transport Systems and Logistics
Research subject
Shipping, Maritime Science
Identifiers
urn:nbn:se:lnu:diva-95299 (URN)978-91-89081-63-5 (ISBN)978-91-89081-64-2 (ISBN)
Public defence
2020-08-27, Ma135, Kalmar, 09:00
Opponent
Supervisors
Available from: 2020-06-01 Created: 2020-06-01 Last updated: 2024-02-22Bibliographically approved

Open Access in DiVA

fulltext(831 kB)242 downloads
File information
File name FULLTEXT01.pdfFile size 831 kBChecksum SHA-512
3f8aa8fe6a167b31caaa4411709ea2061a5d2721289fb895cebc7669c86e66e1a6219563d1b58a74058fc5b45ef26a7d5761618333cf1a9272b053cafd664bed
Type fulltextMimetype application/pdf

Other links

Publisher's full textScopus

Search in DiVA

By author/editor
Boström, Magnus
By organisation
Kalmar Maritime Academy
In the same journal
Journal of Pragmatics
Transport Systems and LogisticsCommunication Studies

Search outside of DiVA

GoogleGoogle Scholar
Total: 243 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 204 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf