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Nudging the User with Privacy Indicator: A Study on the App Selection Behavior of the User
Technische Universität Berlin, Germany.
Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013).ORCID iD: 0000-0002-5235-5335
2020 (English)In: Proceedings of the 11th Nordic ACM Conference on Human-Computer Interaction (NordiCHI '20), Tallinn, Estonia: ACM Digital Library, 2020, p. 1-12, article id 60Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents an empirical study on user behavior, decision making, and perception about privacy concern while selecting apps. An app store demo was presented to the user with a minor modification---a privacy indicator for each app. After carrying out several tasks using this modified mobile interface, participants were interviewed to document reasons behind their decisions, thought process, and perception regarding individual privacy. A total of 82 adults volunteered under the pretext of a usability study. A significant influence of the privacy indicator on their app selection behavior was observed, although this influence decreased in case of familiar apps. Furthermore, responses from questionnaires, data from eye-tracking device and documented interviews, with video confrontation showed coherence with respect to the corresponding app selection behavior.

Place, publisher, year, edition, pages
Tallinn, Estonia: ACM Digital Library, 2020. p. 1-12, article id 60
Keywords [en]
Privacy indicator, Transparency, Decision making, User study.
National Category
Human Computer Interaction
Research subject
Computer Science
Identifiers
URN: urn:nbn:se:kau:diva-79307DOI: 10.1145/3419249.3420111Scopus ID: 2-s2.0-85095832124OAI: oai:DiVA.org:kau-79307DiVA, id: diva2:1457393
Conference
The 11th Nordic ACM Conference on Human-Computer Interaction (NordiCHI '20)
Available from: 2020-08-11 Created: 2020-08-11 Last updated: 2026-02-12Bibliographically approved
In thesis
1. Measuring Apps' Privacy-Friendliness: Introducing transparency to apps' data access behavior
Open this publication in new window or tab >>Measuring Apps' Privacy-Friendliness: Introducing transparency to apps' data access behavior
2020 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Mobile apps brought unprecedented convenience to everyday life, and nowadays, hardly any interactive service exists without having an interface through an app. The rich functionalities of apps rely on the pervasive capabilities of the mobile device, such as its cameras and other types of sensors. Consequently, apps generate a diverse and large amount of data, which can often be deemed as privacy-sensitive data. As the mobile device is also equipped with several means to transmit the collected data, such as WiFi and 4G, it brings further concerns about individuals' privacy.

Even though mobile operating systems use access control mechanisms to guard system resources and sensors, apps exercise their granted privileges in an opaque manner. Depending on the type of privilege, apps require explicit approval from the user in order to acquire access to them through permissions. Nonetheless, granting permission does not put constraints on the access frequency. Granted privileges allow the app to access users' personal data for a long period of time, typically until the user explicitly revokes the access. Furthermore, available control tools lack monitoring features, and therefore, the user faces hindrances to comprehend the magnitude of personal data access. Such circumstances can erode intervenability from the interface of the phone, lead to incomprehensible handling of personal data, and thus, create privacy risks for the user.

This thesis covers a long-term investigation of apps' data access behavior and makes an effort to shed light on various privacy implications. It also shows that app behavior analysis yields information that has the potential to increase transparency, to enhance privacy protection, to raise awareness regarding consequences of data disclosure, and to assist the user in informed decision-making while selecting apps or services. We introduce models, methods, and demonstrate the data disclosure risks with experimental results. Finally, we show how to communicate privacy risks through the user interface by taking the results of app behavior analyses into account.

Abstract [en]

Mobile apps brought unprecedented convenience to everyday life, and nowadays, hardly any interactive service exists without having an interface through an app. The rich functionalities of apps rely on the pervasive capabilities of the mobile device. Consequently, apps generate a diverse and large amount of data, which can often be deemed as privacy-sensitive data.

Even though mobile operating systems use access control mechanisms to guard system resources and sensors, apps exercise their granted privileges in an opaque manner. Furthermore, available control tools lack monitoring features, and therefore, the user faces hindrances to comprehend the magnitude of personal data access.

This thesis covers a long-term investigation of apps' data access behavior and makes an effort to shed light on various privacy implications. It also shows that app behavior analysis yields information that has the potential to increase transparency, to enhance privacy protection, to raise awareness regarding consequences of data disclosure, and to assist the user in informed decision-making while selecting apps or services.

Place, publisher, year, edition, pages
Karlstads universitet, 2020. p. 218
Series
Karlstad University Studies, ISSN 1403-8099 ; 2020:24
Keywords
Mobile Apps, User data, Transparency, Privacy, Data protection
National Category
Computer Sciences
Research subject
Computer Science
Identifiers
urn:nbn:se:kau:diva-79308 (URN)978-91-7867-132-8 (ISBN)978-91-7867-137-3 (ISBN)
Public defence
2020-10-09, 9C203, Universitetsgatan 2, Karlstad, 09:15 (English)
Opponent
Supervisors
Available from: 2020-09-09 Created: 2020-08-11 Last updated: 2026-02-12Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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