Due to the obvious fact that one can never be hundred percent sure of what's hidden
under the ground surface, construction work is naturally hard to project.
However, many of the work methods are executed in the same way on various
projects. The department of construction work at JM AB region öst describes a lack
of follow-ups and feedback between the calculators and production managers.
In this thesis we have studied the communication between these groups and also
how they share experiences and knowledge. In order to get the full picture
of the day-to-day operations we used three methods to gather information. Studying
literature gave basic knowledge of theories about feedback, and the
necessity of working with giving feedback. In order to understand the process of
construction work we made several interviews, both structured and nstructured. A
survey was made with the purpose of getting a feeling of the attitude from the staff
towards the importance of working with feedback.
The result of this work showed a clear lack of a structured way of giving feedback.
The communication between the calculators and production managers is
not satisfying. Especially in the early phases of a project. At the end of this report we
give some suggestions on how the work with feedback could be improved.
These suggestions focus on creating ways to easily be able to do follow-ups on the
day-to-day work at the early stages of a project. There's much to gain
from having "good feedback". For instance, small problems and obstacles could be
avoided due to better planning. Giving and receiving feedback could also raise
the feeling of being important among the staff.