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  • 74651.
    Zineldin, Mosad
    et al.
    Linnaeus University, Faculty of Health and Life Sciences, Department of Medicine and Optometry.
    Eman, Ismail J.K.
    Alexandria University, Egypt.
    The impact of resource-based practices on strategic alliance motivations in engineering and construction sector2016In: International Journal of Strategic Business Alliances, ISSN 1756-6444, E-ISSN 1756-6452, Vol. 5, no 3/4, p. 234-244, article id 83328Article in journal (Refereed)
    Abstract [en]

    This study comprehensively evaluates the links between the resource-based theory and strategic alliance motivations and firm performance in engineering and construction sector. Results based on a sample of 159 manufactures indicate that there are statistical significances for the strategic motivations and management motivations and very acceptable statistical significance for the financial motivations. The regression model could not show any statistical relevance regarding the Technological motivations. This means that hypotheses H1, H2 and H3 are confirmed. The correlation between all variables was strong more than r = 0.3, p < 0.00. Support for predictions that the impact of resource-based approach on motivations and performance is in part contingent on their interrelationships and links with competitive strategy was limited.

  • 74652.
    Zineldin, Mosad
    et al.
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Fujimoto,, Hisao
    Osaka University of Economics, Japan.
    Yu, Li
    Beijing Normal University, China.
    Hemant, Kassean
    University of Mauritius, Mauritius.
    Vasicheva, Valentina
    Linnaeus University, School of Business and Economics.
    We Feng, Yu
    University of Shanghai for Science and Technology, China.
    Why do both marriages and strategic alliances have over 50% failure rate?: A study of relationship quality of strategic alliances in China, Japan and Mauritius2015In: International Journal of Strategic Business Alliances, ISSN 1756-6444, E-ISSN 1756-6452, Vol. 4, no 1, p. 1-23Article in journal (Refereed)
    Abstract [en]

    This research explores the importance of quality variables for achieving high quality in strategic alliance relationship, reasons for strategic alliance failures and provides insights into their underlying causes. Data for analysis is generated from 112 managers from different industries in three countries. Frequency, factor, and regression analysis, reliability tests are used for data analysis. Multiple item scales based on five qualities model (5Qs) were developed and adapted. The results suggest that there is an important interaction between most independent variables and alliance motivations, length and type of alliance. Quality of atmosphere followed by quality of interaction was identified as the most important variables to achieve high total quality of strategic alliance relationship (TQSAR). The proposed 5Qs model consists of some generic and integrated dimensions. Each quality dimension is represented by a number of statements/items, intended to represent a specific quality factor as thoroughly and reliably as possible.

  • 74653.
    Zineldin, Mosad
    et al.
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Ho, SamuelHong Kong Buddhist College.Amsteus, MartinLinnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    ISO, TQM, Medical Toursim & Patient Safety Best Practice2012Conference proceedings (editor) (Refereed)
    Abstract [en]

    International Standards Organisation (ISO) series sets out the methods that can be implemented in an organization to assure that the customers’ requirements are fully met. Moreover, the organization’s requirements will be met both internally and externally and at an optimum cost.  This is the result of efficient organization of the resources available, including material, people and technology.  The most important standard in the ISO Series is obviously ISO 9000.  Over the past fourteen ICIT’s the focuses were on ISO 9000.  However, with the advancement of mankind, there is a pressing need for other equally important standards for organizations to develop and compete.

    Because of the significance of the ISO Series of standards, and its close relationship to TQM, the Ufirst objective of this proceedings is to consider the impact of ISO implementation on TQM.  

     TQM and TRM provide the overall concept that fosters continuous improvement in an organization.  They stress a systematic, integrated, consistent, organization-wide perspective involving everyone and everything.  It focuses primarily on total satisfaction for both the internal and external customers within a management environment that seeks continuous improvement of all systems and processes.  TQM has been considered by many organizations as the way to survive and succeed.  The Usecond objective of this proceedigns  is therefore to provide a forum for the identification of the contemporary development in the theories and practices of TQM´and TRM.

     In view of the importance of Cooperation & Competition as developed by Prof. Mosad Zineldin (2000), the third objective of this porceddings is to research on the Cooperation & Competition approach to healthcare quality/safety and patient satisfaction as well as medical tourism.

     

  • 74654.
    Zineldin, Mosad
    et al.
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Nessim, Katty
    Damanhour University, Egypt.
    Thurn, Emmie
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Gustafsson, David
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Loyalty, Quality And Satisfaction In FMCG Retail Market: Does Loyalty In Retailing Exist?2014In: Journal of Business & Financial Affairs, ISSN 2167-0234, Vol. 3, no 2, article id 122Article in journal (Refereed)
    Abstract [en]

    This study aims toidentify and analyse how customers are experiencing quality, loyalty and satisfaction in the Fast moving consumer goods (FMCG) retail market. The 5Qs model which includes economical and behavioural attributes is used. A research based on 200 respondents is used to identify differences between various 5Qs attributions. It shows that satisfaction does not automatically lead to loyalty. The price is a ruling attribute that makes the customer chase discounts, no matter who provides it. Results show that both psychological and economical attributions influence customers� loyalty. The study reveals that organizations have the fantasy that their customers are totally loyal. This is a dichotomous thought because, the customers did not restrict their loyalty to a few organizations, but they are loyal to those organizations which provide them better offers. Independent variable satisfaction correlates substantially with dependent variable loyalty (.570). Holding a membership card which can indicate a commitment attitude was not significant to the loyalty or satisfaction. Thus, the organizations should understand that disloyalty within varying degrees is a reality and a necessary evil.

     

  • 74655.
    Zineldin, Mosad
    et al.
    Växjö University.
    Philipson, Sarah
    Växjö University.
    Back to the Future : the Era of Relationships2006Conference paper (Refereed)
    Abstract [en]

    During the 1990s, many organizations and consumers experienced great movements and actions. Some key environmental factors provided the setting whereby companies changed their attention and orientation toward marketing and the consumer. Companies have recognized the fact that they must change and restructure their way of establishing and maintaining business relationships. For example, many manufacturers discovered, or more adequately, re-discovered that close relationships with suppliers are invaluable with constantly changing technology and increasing global competition.

    The term relationship marketing has become a buzzword, with the concept being used to reflect a number of differing themes or perspectives, and has become a ”catch-all” phrase. Unfortunately, the roots and the precise meaning of relationship marketing are not always clear in the literature. This paper is part of a long term research effort to provide a deeper insight and understanding of the relationship philosophy. The purpose of the article is to theoretically and conceptually explain the evolution of the Relationship approach, to elaborate on the indispensable role of the traditional marketing mix theory on the development of the relationship management and strategy. The paper also discuss the notion of relationship marketing as a paradigm shift. Our research reveals that the philosophy of viewing marketing as a cross-functional approach or orientation is not a new discovery of the 1980s or 1990s. The paper also argue that, it would be appropriate if we replace the concept relationship marketing with relationship management. This is not just a semantic point, it is an essential distinction which can be strategically significant for the long-term survival of the organization

  • 74656.
    Zineldin, Mosad
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics. Marknadsföring.
    Philipson, Sarah
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics. Marknadsföring.
    Back to the Future: the Era of Relationships2006In: The 2006 Academy of Business & Administrative Sciences (ABAS) International Conference, 2006Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    During the 1990s, many organizations and consumers experienced great movements and actions. Some key environmental factors provided the setting whereby companies changed their attention and orientation toward marketing and the consumer. Companies have recognized the fact that they must change and restructure their way of establishing and maintaining business relationships. For example, many manufacturers discovered, or more adequately, re-discovered that close relationships with suppliers are invaluable with constantly changing technology and increasing global competition.

    The term relationship marketing has become a buzzword, with the concept being used to reflect a number of differing themes or perspectives, and has become a ”catch-all” phrase. Unfortunately, the roots and the precise meaning of relationship marketing are not always clear in the literature. This paper is part of a long term research effort to provide a deeper insight and understanding of the relationship philosophy. The purpose of the article is to theoretically and conceptually explain the evolution of the Relationship approach, to elaborate on the indispensable role of the traditional marketing mix theory on the development of the relationship management and strategy. The paper also discuss the notion of relationship marketing as a paradigm shift. Our research reveals that the philosophy of viewing marketing as a cross-functional approach or orientation is not a new discovery of the 1980s or 1990s. The paper also argue that, it would be appropriate if we replace the concept relationship marketing with relationship management. This is not just a semantic point, it is an essential distinction which can be strategically significant for the long-term survival of the organization

  • 74657.
    zineldin, Mosad
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics. Marknadsföring.
    Philipson, Sarah
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics. Marknadsföring.
    Kotler and Borden are not Dead: – Myth of Relationship Marketing and Truth of the 4 Ps2007In: Journal of Consumer Marketing, no 4Article in journal (Refereed)
    Abstract [en]

    While American School defines marketing through the concept of 4P’s, several European and especially The Nordic School (e.g. Gummesson, Grönroos, Zineldin) points out the fact that this view of marketing is no more up-to-date and irrelevant in a global market perspective. They also disapprove that concept because of the short-term duration of the economics transactions it generates. They argue that Scandinavian companies have much more focus on relationship marketing than other European countries and that there is a paradigm shift moving away from traditional transactional marketing to be focused on Relationship Marketing. All these criticisms have even led both Gummesson and Grönroos to declare that a “paradigm shift is needed is Marketing is going to survive as a discipline” (Brodie R. et al, 1997).

    According to our knowledge, no research in Scandinavian countries have brought results that could confirm the no-existence of such a “paradigm shift”, the main issue of our article is to empirically investigate if rather or not, this paradigm shift has relevant reasons to exist in several Scandinavian countries or if Transactional marketing is still the main marketing approach practised by firms. The date is collected via interviews with five companies in three countries within in Scandinavia: Two companies in Sweden: Two in Finland and one in Denmark. Our research reveals that the philosophy of viewing marketing as a cross-functional approach or orientation is not a new discovery of the 1980s or 1990s. The study also reveals that the paradigm-shift is far from being dominant in all Scandinavia since transaction Kotlersim concept of the 4 P's is still dominating, even so. Relationship concept is utilizing in some extent.

  • 74658.
    Zineldin, Mosad
    et al.
    School of Management and Economics, Växjö University, Växjö, Sweden.
    Philipson, Sarah
    School of Management and Economics, Växjö University, Växjö, Sweden.
    Kotler and Borden are not dead: myth of relationship marketing and truth of the 4Ps2007In: Journal of Consumer Marketing, ISSN 0736-3761, E-ISSN 2052-1200, Vol. 24, no 4, p. 229-241Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to verify whether relationship marketing is a new paradigm that has replaced transactional marketing. Design/methodology/approach – A literature and empirical study indicated that relationship marketing is neither an invention of the late twentieth century, nor prevailing in practice. This suggested that rather than a complete paradigm shift, relationship marketing and transactional marketing are complementary. Through interviewing five Scandinavian companies about their marketing priorities, their mix of transactional and relationship marketing approaches was studied.

    Findings – The paper finds that no company exclusively used the relationship marketing approach. Some were merely utilizing the traditional marketing concept of 4Ps; others were blending a relationship and transactional marketing mix. Research limitations/implications – This is a limited study, which calls for further validating. Practical implications – The Kotlerism of the 4Ps is still dominating. Relationship concepts are utilized to some extent. A relationship strategy can be used as a supporting approach. Thus, there is need to blend relationship and transactional marketing mixes.

    Originality/value – The paper argues that the relationship marketing is not a paradigm shift; focus should be on relationship management, not marketing. The paper also shows the complementarities of relationship management and transactional marketing. 

  • 74659.
    Zineldin, Mosad
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Philipson, Sarah
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Quality, Innovation & Differentiation (QID): A Case Study2007Conference paper (Refereed)
    Abstract [en]

    According to our knowledge, no examination has been made regarding the triangle relationship between Quality, Innovation and Differentiation, QID, and what significance has QID for a firm's competitive position.

    This article aims to theoretically and empirically develop an understanding of the  role of quality, innovation and differentiating in the competitiveness of an organization and proposes a holistic, cross-disciplinary model of the quality, innovation and differentiation QID). A case study shows that linking QID is necessary for sustaining competitive advantage in the hyper-competitive world.  The features and essentials in the attainment of such an approach are tentatively constructed through the total relationship management (TRM) and the 5Qs (five qualities) models. It shows that that QID and competitiveness are all linked. QID and total relationship management are strongly related to competitive advantages.  Thus we argue that TRM can be seen as administrative and process innovation, which facilitate technological innovation.

  • 74660.
    Zineldin, Mosad
    et al.
    Linnaeus University.
    Philipson, Sarah
    Linnaeus University.
    Quality, Innovation & Differentiation (QID): A Case Study2007Conference paper (Refereed)
    Abstract [en]

    According to our knowledge, no examination has been made regarding the triangle relationship between Quality, Innovation and Differentiation, QID, and what significance has QID for a firm's competitive position.

    This article aims to theoretically and empirically develop an understanding of the  role of quality, innovation and differentiating in the competitiveness of an organization and proposes a holistic, cross-disciplinary model of the quality, innovation and differentiation QID). A case study shows that linking QID is necessary for sustaining competitive advantage in the hyper-competitive world.  The features and essentials in the attainment of such an approach are tentatively constructed through the total relationship management (TRM) and the 5Qs (five qualities) models. It shows that that QID and competitiveness are all linked. QID and total relationship management are strongly related to competitive advantages.  Thus we argue that TRM can be seen as administrative and process innovation, which facilitate technological innovation.

  • 74661.
    Zineldin, Mosad
    et al.
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Thurn, Emmie
    Gustafsson, David
    Does Loyalty Exist Within the Swedish FMCG Sector?2012In: ISO, TQM, Medicla Tourism & Pateint Safety Best Practice / [ed] Sameul Ho, Mosad Zineldin and Martin Amsteus, HKBC and Linneaus University , 2012, p. 44-60Conference paper (Refereed)
    Abstract [en]

    This explanative  study aims to examine how relationship-marketing strategies can enhance companies’ effectiveness and the quality factors that encourage long-term relationship in the FMCG retail market. The purpose of the study is to examine and develop a better understanding of the relationship between quality, customer relationship management, customer loyalty and satisfaction. The 5Qs model will be applied in order to see if there are any critical quality factors that encourage long-term relationship.

    A quantitative research based on 200 respondents is used to identify differences between various 5Qs variables and to explain different relationship between them. This study shows that satisfaction does not automatically lead to loyalty and RM does not create loyalty, which also indicates that RM is not effective within the FMCG market. The price is a ruling factor that makes the customer chase discounts, no matter who provides it.

    The study recommend FMCG retailers to implement more effective RM strategies in order to assure the possibility to reap the benefits from satisfied and loyal customers. Therefore, the study raise the question if price is the new customer loyalty program within the FMCG market?

  • 74662.
    Zineldin, Mosad
    et al.
    Linnaeus University, Faculty of Health and Life Sciences, Department of Medicine and Optometry.
    Vasicheva, Valentina
    Linnaeus University, School of Business and Economics.
    A new approach to measure the outcomes of university mergers2017In: International Journal of Strategic Business Alliances, ISSN 1756-6444, E-ISSN 1756-6452, Vol. 6, no 1/2, p. 40-49, article id 89840Article in journal (Refereed)
    Abstract [en]

    Strategic alliances and mergers (SAMs) are well-known organisational instruments to increase the pool resources, competitive advantages, strengthen the power and strategic positioning for achieving synergy effects (SEF). This study aims to explore and measure the possible SEF of mergers using the 5Qs approach. Data for this study was collected from questionnaires. The data was analysed using a multiple regression model in order to test the effect of the independent variables related to mergers and the dependent variable of SEF. The results indicate that not all qualities were significant but the infrastructure-oriented construct (INFRA) and the process-oriented construct (PROC) are the most significant in the regression models for obtaining better SEF of the merger relationship. The study extracts the valuable lessons that might help others to effectively utilise mergers and strategic alliances between corporations and higher education institutions.

  • 74663.
    Zineldin, Mosad
    et al.
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Vasicheva, Valentina
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Banking and financial sector in the cloud: knowledge, quality and innovation management2016In: Cloud systems in supply chains / [ed] Fawzy Soliman, Palgrave Macmillan, 2016, p. 178-194Chapter in book (Other academic)
    Abstract [en]

    One view of Customer Relationship Management (CRM) is the utilization of customer-related information or knowledge to deliver relevant products or services to customers (Zineldin, 2000). The success of relationship management depends on the collection and analysis of customer knowledge, data and information to be used for developing highly personalized bank service offerings.

  • 74664.
    Zineldin, Mosad
    et al.
    Linnaeus University, Faculty of Health and Life Sciences, Department of Medicine and Optometry.
    Vasicheva, Valentina
    Bellarusian National Tecnical University, Belarus.
    Marriage versus Strategic Alliance: Soft and Hard dissatisfaction and Failure Factors2016In: International Journal of Strategic Business Alliances, ISSN 1756-6444, E-ISSN 1756-6452, Vol. 5, no 1, p. 22-33Article in journal (Refereed)
    Abstract [en]

    Marriage can be defined as a social-institutional agreement or an institution or organisation in which interpersonal relationships are acknowledged. Divorce is an epidemic, and so is strategic alliance. Both are based on the actions and reactions between people in the context of interpersonal relationships. The number of marriages is going down and correspondingly divorces seem to occur at a more rapid rate, and this phenomenon is found in strategic alliance partnership too. Hence, just like marriages in the recent times, a majority of institutional partnerships fail. What makes a marriage, or a strategic alliance, tick initially? Many, which include romance and mutual desires, goals, and expectations as well as name and fame in the eyes of the public and in general life filled with happiness. However, just like most marriages, strategic alliance partnerships fail too at some point in time, marred by failure, dissatisfaction, bitterness, and yes, eventually, end in divorce. This article discusses findings derived from an empirical survey to identify critical soft and hard factors that negatively influence partnership or relationship dynamics. The article suggests remedial measures that may be used to avoid factors that lead to dissatisfaction and failure in the context of inter-organisational relationships.

  • 74665.
    Zineldin, Mosad
    et al.
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Vasicheva, Valentina
    Minsk State Linguistic University, Belarus.
    The Implementation of TRM Philosophy and 5Qs Model in Higher Education: An Exploratory Investigation at a Swedish University2012In: Nang Yan Business Journal, ISSN 2307-4450, Vol. 1, no 1, p. 65-75Article in journal (Refereed)
    Abstract [en]

    Students, their families, employers and the government want the assurance that students will get “good quality” education. The question is: what does “good quality education” mean? This paper seeks to provide the answer as well as some concrete criteria and proposals to improve the objectives and quality of the education systems. We argue in this study that the quality of higher education and student satisfaction is a cumulative construct, summing various facets and variables of the educational institution, such as technical, functional, infrastructure, interaction and atmosphere variables. In this research we describe a study involving a new instrument, i.e. the 5Qs model and a new method which assures the reasonable level of relevance, validity and reliability, while being explicitly change-oriented. The main goal of the empirical part of this study is not to evaluate the performance of the staff or to analyze the student assessment or satisfaction, rather to test the new 5Qs model. The use of the 5Q dimensions provides both a structure for designing a higher education quality measurement instrument and a framework for prioritizing results and findings.

  • 74666.
    Zineldin, Mosad
    et al.
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Vasicheva, Valentina
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Total relationship management of knowledge and information technology for innovation: A Total Knowledge Management (TKM) perspective2014In: Learning models for innovation in organizations: Examining roles of knowledge transfer and human resources management / [ed] Fawzy Soliman, Hershey, Pennsylvania: IGI Global, 2014, 1, p. 192-208Chapter in book (Refereed)
    Abstract [en]

    We have to admit that knowledge, Knowledge Management (KM), and technology have changed and are still changing our way of thinking, our behaviour, attitudes, life styles, and types of relations. In short, knowledge management, Information and Communication Technology (ICT), Computer-Based Technology (CBT), and other nano-technologies are the latest paradigm shift that has changed the entire way of many people's minds and lives. Few studies have been conducted on the link between KM, CRM, IT, and TRM. The purpose of this chapter is to develop a better understanding of the interrelationship between KM, CRM, IT, and TRM. This chapter presents a proposed model of Knowledge-Oriented Total Relationship Management (KTRM) with some technological knowledge management directions. Finally, recommendations regarding the implementation of KTRM are provided.

  • 74667.
    Zineldin, Mosad
    et al.
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Vasicheva, Valentina
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Total Relationship Management (TRM), and Quality of Labour Force performances in the Higher Education Sector in Sweden, Turkey and Egypt2012In: Adapt International Bulletin, ISSN 2281-4469, no 30, p. 1-8Article in journal (Refereed)
    Abstract [en]

    This paper discuss how  total relationship apporoach highlights the importance and the role of workforces at any organisation. Psychology is the understanding of people, their motivation, and their social interactions as they work within confines of their environment. Stresses that people/workforce are the organisation’s most precious resource and that they have an innate need for positive relationship with others, a need to learn, and a need to belong.

  • 74668.
    Zineldin, Mosad
    et al.
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Vasicheva, Valentina
    Linnaeus University, School of Business and Economics, Department of Marketing.
    TRM, emotions, leadership styles and organisational development2013Conference paper (Refereed)
    Abstract [en]

    Emotions are an important aspect of organizational life. Research has shown that subordinates’ well-being is related to organizational performance and effectiveness. To have an effective organization, managers need to create and maintain a healthy working climate and positive TRM and interpersonal relationships. Emotional issues, particularly negative emotions, have however traditionally been largely neglected in organizational life. In 1985 Bernard Bass devised the Multifactor Leadership Questionnaire (MLQ), an instrument intended to quantitatively measure transformational and transactional leadership  behaviours (Bass 1990;  Leithwood & Jantzi, 2000). The aim of the study was to investigate the relationship between leadership styles and leaders’ negative emotions perceived by the subordinate as well as the influence of leadership styles on the subordinates' overall psychological health and well-being and organizational effectiveness.

  • 74669.
    Zineldin, Mosad
    et al.
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Vasicheva, Valentina
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Thurn, Emmie
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Gustafsson, David
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Quality, loyalty and satisfaction: does loyalty exist?2013Conference paper (Refereed)
    Abstract [en]

    This study aims to identify and analyze how customers are experiencing quality, loyalty and satisfaction in the FMCG retail market. The 5Qs model which includes economical and behavioural attributes is used. A research based on 200 respondents is used to identify differences between various 5Qs attributions. It shows that satisfaction does not automatically lead to loyalty. The price is a ruling attribute that makes the customer chase discounts, no matter who provides it.

  • 74670.
    Zineldin, Mosad
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Vasicheva, Valiantsina
    Cybernization management in the cyber world: A new management perspective2008In: Problems & Perspectives in Management, ISSN 1727-7051, E-ISSN 1810-5467, Vol. 6, no 1, p. 114-127Article in journal (Refereed)
    Abstract [en]

    This paper is a part of a long-term research effort, the ultimate objective of which is to offer the ways to integrate computer-

    based technology (CBT) including information and communication technology (ICT) and inter- and intraorganizational functions and relationships from a holistic e.Total Relationship Management perspective embedding the physical and cyber worlds.

    It is a conceptual study based on the recent developments of ICT, inter-firm relationship management: economic (transaction costs economics), socio-psychological (social exchange, inter-organization, and industrial network).

    A new concept and model of Cybernization Management have been developed and discussed. Some general propositions are presented and some synergy effects of utilizing the e.TRM are highlighted. The paper suggests how these approaches can add an impetus to successful management issues as a powerful competitive weapon in connecting the physical world with the cyber space.

    The area of cybernization of an organization is so vast that it is impossible to get to the desired level of detail regarding every aspect of the same even at a conceptual level. There is a need to operationalize the new developed concepts. It is hoped, however, that the model and the ideas presented here will serve as a useful starting point for several related discussions and research.

    This paper provides a model for Cybernity that accommodates the major manifestations of cybernization of an organization and could potentially provide the means to link diverse literature that is available in this area. It does so by proposing that it is important to recognize the direction and corner stones of cybernity. It highlights the need to delineate the operational and tactical issues relating to cybernity from the strategic use of cyberspace.

  • 74671.
    Zineldin, Mosad
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Vasicheva, Valiantsina
    Minsk State Linguistic University, Belarus.
    Camgoz Akdag, Hatice
    Kadir Has University, Management Department, Istanbul-Turkey.
    5Qs Model, Higher Education and Student Satisfaction: A Case study in Turkey2009In: 12 International Conference on Quality and Service Sciences (ICQSS): University of Verona, Italy , 27-29 August 2009, 2009Conference paper (Refereed)
    Abstract [en]

    There is no doubt about the global impact of the quality movement. In the development of most sectors (e.g. education, health-care, trade, services, manufacturing, etc), worldwide economic integration and the growth of the global market, quality becomes one of the main factors of organizational competition and success. Most academic studies of the services sector have looked only at the link between services’ quality and satisfaction. Few studies have been conducted to investigate the link between the technical and functional quality dimensions and the level of student satisfaction in the higher education sector. But none of the identified studies has examined how atmosphere, interaction and infrastructure might impact overall student quality perception and satisfaction. The importance of such factors is presented and explained later in this paper. A case study has been conducted to Turkish private-university students in Istanbul.

     This paper seeks to provide some concrete criteria and proposals to improve the objectives and quality of education systems. The aim is to develop a new quality assessment model and tools including some behavioural dimensions.

    This study provides a theoretical and conceptual base to understand the complex and multidimensional nature of the quality of higher education and student satisfaction in Turkey.

    We argue in this study that the quality of higher education and student satisfaction is a cumulative construct, summing various facets and variables, such as technical, functional, infrastructure, interaction culture and atmosphere variables.

  • 74672.
    Zineldin, Mosad
    et al.
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Zineldin, Jonas
    Karolinska Institutet.
    Vasicheva, Valentina
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Approaches for  Reducing Medical Errors &  Increasing Patient Safety: TRM, Quality  and 5 Qs Methods2011In: Approaches for Reducing Medical Errors: TRM, Quality and 5Qs Method, 2011Conference paper (Refereed)
    Abstract [en]

    On important goal in any country should be to deliver safe and  high-quality health care to patients in all clinical settings. Despite the best intentions, however, a high rate of largely preventable adverse events and medical errors occur that cause harm to patients.

    Medical errors are one of many Nations´ leading causes of death and injury. In USA, between 50,000 to 100,000 people die in U.S. hospitals each year and 1 000 000 excess injures as the result of medical errors (MEs) and adverse events (AEs). 23% of Europeans argue that they have been directly affected by a medical errors personally or in the family. over 3000 people die in Sweden, 185,000 case are associated with an adverse event in Canada and almost 11% of total deaths in Australia are caused by medical errors. Mixed up test results, injuries suffered during childbirth, infections following surgery, and incorrect drug dosages are just a few of the harmful errors.

    This means that more people die from medical errors than from motor vehicle accidents, breast cancer, or AIDS. One question is How many patients need to die before the media, government, county councils and care planners start to take serious actions to prevent such lose of people because of the medical errors?

    Total relationship medical management (TRMM) emphasizes the totality and the holistic nature of a relationship which includes internal and external factors, functions and resources inside and outside any health care organization/institution. TRMM includes 5 generic quality dimensions (5 Qs) and measurements.  5Qs will be used in this study to identify the shortcoming of a health care institution to reduce the medical errors which lead to the increase of physicians and patients relationship.

  • 74673.
    Zinfandel, Christian
    et al.
    Blekinge Institute of Technology, School of Management.
    Österberg, Per
    Blekinge Institute of Technology, School of Management.
    Aktionsforskning som metod för att uppnå delaktighet och godkännande vid omorganisationer – en fallstudie i Nynäshamns kommun2009Independent thesis Advanced level (degree of Master (One Year))Student thesis
    Abstract [sv]

    I organisationer koordineras personal och resurser för att de i samverkan ska utföra mer eller mindre krävande aktiviteter. Organisationsstrukturer förändras över tiden, vilket är en naturlig del i all samhällsutveckling. En viktig förutsättning för att kunna förändra sig själv och sin organisation är att skapa förståelse, delaktighet och acceptans för förändringen. Chefer och medarbetare måste kunna svara på frågor av olika slag, framför allt på ”varför”, ”vad”, ”hur”, och har någon annan gjort något liknande och vad är i så fall deras erfarenheter? Aktionsforskning eller Action Research har sin grund i de teorier som Kurt Lewin introducerade redan 1946 och som sedan dess har utvecklats och förfinats i ett flertal riktningar men alla med den deltagande, reflekterande och iterativa forskningsmetodiken som grund. Aktionsforskning har tillämpats under en längre tid men utifrån den litteratur som finns om aktionsforskning har vi förstått att det finns många antaganden vad gäller deltagandets inverkan på acceptans och motivation i förändringsprocesser. Det råder även en brist på belägg för delaktighetens påverkan på graden av acceptans bland de inblandade i strategiskt förändringsarbete. Vår uppsats har därför haft som syfte ge ökad kunskap om aktionsforskning i samband med organisationsöversyner. Uppsatsen har haft som avsikt att, genom en fallstudie, undersöka och belysa aktionsforskningens påverkan på upplevelsen av delaktighet samt acceptans av föreslagna organisationsförändringar. Fallstudien har utgjorts av ett projekt för framtagning av ett förslag till ny IT-organisation i Nynäshamns kommun där en av författarna har agerat som facilitator. Det resultat som vi har kommit fram till pekar på att det finns ett positivt samband mellan aktionsforskning som genomförandemetodik och deltagande- och acceptansgrad.

  • 74674.
    ZINN, KRISTOFFER
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    Risk Management and the Tax Allocation Reserve2016Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This paper aims to investigate if there exist a relation between the use of the tax allocation reserve and financial risk management among Swedish corporations. In order to perform the study the literature on risk management is reviewed. The fields within the risk management theory that have an impact on the incentives to use the tax allocation reserve is identified and described. A binary logit model is applied to empirically test if a statistical relationship between the use of the tax allocation reserve and risk management exist. To determine the use of the tax allocation reserve a binary choice variable is created and tested against the theories of transaction costs, coordination of financing and investment policies and the reduction of corporate tax. The model is applied on financial statement data of firms operating in Sweden from 2009 to 2011. Reported results reveal evidence that there exist a statistical relationship between the use of the tax allocation reserve and the theories of transaction costs and the coordination of financing and investment policies, and suggest that their occur risk management related activities in the application of the tax allocation reserve among firms operating in Sweden. The findings also suggest that tax incentives impact the utilization of the tax allocation reserve.

  • 74675.
    Zinn, Marian
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Johansson, Helen
    Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Student Recruitment for the Mobile Generation: An Exploratory Study of Mobile Marketing Practices in the International Higher Education Industry2015Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: In an increasingly market-driven and global higher education industry, characterized by growing international competition and the emergence of disruptive mobile technologies, higher education institutions (HEIs) are challenged to adopt innovative ways of marketing for student recruitment to sustain student enrollment numbers. Within this new landscape the concept of mobile marketing for student recruitment has become an important issue for HEIs. Mobile devices are playing an increasingly significant role in the decision-making process of potential students and this trend has created the need to adopt new forms of marketing through mobile devices to stay relevant with a new mobile generation of students.

    Purpose: Despite the growing significance of mobile marketing for HEIs, little is still known about the phenomenon of mobile marketing for student recruitment within a higher education setting. Hence, the purpose of this thesis was to fill this knowledge gap by exploring how and why mobile marketing can be used during the student recruitment process from the perspective of education-marketing practitioners.

    Method: The research gap addressed in this thesis called for existing mobile marketing concepts to be introduced to the field of higher education marketing. Hence, in alignment with abductive reasoning, the starting point of the research was the creation of a theoretical framework that integrates theory on mobile marketing tools with the student recruitment process. Subsequently, through a collective case study design, exploratory qualitative research was undertaken amongst ten universities and four education-marketing agencies to learn about exemplary cases of mobile marketing practice in HEIs. Empirical data was collected from semi-structured interviews with 16 informants, as well as relevant documents to gain a rich understanding of the phenomenon of mobile marketing for recruiting new students.

    Results & Contribution: This thesis extends the higher education marketing literature by making a first contribution towards conceptualising mobile marketing for student recruitment. The empirical study revealed ten major categories of mobile student recruitment tactics to engage with potential students on mobile devices, and provides new insights on how and for what purpose these tools can be used to recruit new students. Furthermore, a conceptual model of mobile marketing for student recruitment was developed, which helps to understand how mobile marketing can be applied to the student recruitment process. The study is particularly relevant for education marketers, as it provides practitioners with new knowledge about the opportunities presented by mobile marketing channels to communicate with their main target audience. Specifically, the study provides empirical evidence of mobile marketing practices in the industry and a set of specific recommendations. Additionally, the new model may provide a framework for developing a mobile recruitment strategy for HEIs.

  • 74676.
    ZIRA, EIRINI
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    The Impact of Skill Mismatch on AggregateProductivity:cross-country analysis in OECD economies2016Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The present study explores the relationship between skill mismatch in twomain categories, numeracy and literacy, and aggregate productivity as derivedfrom a decomposition of productivity into within-rm productivityand allocative eciency. Skill mismatch is considered a rather persistentphenomenon with long lasting eects in various aspects. In the analysiscovered, OECD Survey of Adult Skills (PIAAC) database was employed forthe aggregated indicators of skill mismatch while productivity was measuredusing ORBIS commercial database. The key ndings reveal a strong andnegative relationship between skill mismatch in numeracy and productivity,which stems from a negative relationship between the same category and thewithin-rm labor productivity. Under-skilling in numeracy exhibits a negativeeect on productivity while over-skilling seems not to be related in thecurrent specication. Based on the relationship between competition andproductivity, market power is used to control for the competition in dierentsectors. The results suggest that higher market share translates to higherproductivity and the relationship is statistically signicant.

  • 74677.
    Zirke, Irina
    et al.
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Atashi, Bentalhoda
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Branding strategies of Swedish 'new-luxury' fashion brands2011Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Sweden is a country that has a rising fashion significance; with Stockholm as one of the most acknowledge fashion capitals. ‘Branding strategies’ of fashion brands, especially in the multi-billion Dollar luxury industry are gaining academic significance. Brands can be divided into ‘traditional-luxury’, ‘new-luxury’ and ‘non-luxury’ categories, and experts have found that branding strategies of ‘traditional-luxury’ brands differ from ‘non-luxury’ brands. Where ‘new-luxury’ brands are positioned has not been clearly defined yet. The lack of theoretical research in the field of ‘new-luxury’ branding strategies justifies our choice of research.

  • 74678.
    Zisimopoulos, Dimitrios
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Electricity.
    En elektrifiering av den interna busstrafiken på Stockholm Arlanda Airport2016Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Functional and cost effective systems for the full electrification of a bus network are areas of intense research and development. The electrification can be accomplished using different technological solutions, for example using opportunity charging or using an electric road system – ERS. Both opportunity charging and ERS have the potential to be integrated into already existing bus lines. With opportunity charging, the regular dwell time at the end stops is used for the bus to recharge its batteries and with an ERS the bus can charge dynamically along the road. The purpose of this report is to analyze how the existing Alfa- and Beta line at Stockholm Arlanda Airport, in a functional and cost effective way, can be electrified using either opportunity charging or an ERS. The tradeoff between required charging power, battery capacity and the necessity to change the existing running schedule is explained in detail. In addition, the impact on the electrical grid is analyzed based on different load profiles of different charging stations using different power levels. The analysis is based on real data from the Alfa – and Beta line with its existing buses, the electrical grid at Arlanda and data provided by both the leading (electrical) bus manufacturers and the leading charging infrastructure manufacturers.  The outcome of this report suggests that a full electrification of the existing Alfa- and Beta line has the potential to lower CO2-emissions and energy use at a functional and cost effective way.

  • 74679.
    Zisimopoulos, Dimitrios
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
    Georges, Elza
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
    Konsten att få pengar för sin idé: En kvantitativ analys över framgångsfaktorer på Kickstarter2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Crowdfunding har de senaste åren haft en kraftig popularitetsökning och med detta har en samhällsdebatt väckts, därmed även det vetenskapliga intresset för crowdfunding, dess strukturer samt underliggande dynamik. Mollick utförde 2013 en av de större studierna i området med syfte att studera vilka kvantitativa faktorer som var avgörande för ett projekts utfall. Studien landade i slutsatsen att dessa framgångsfaktorer kunde kategoriseras enligt Kvalitet, Nätverk samt Geografi. Med utgångspunkt i Mollicks resultat ämnar följande studie att studera kategorierna Kvalitet och Nätverk samt utvidga Mollicks modell genom att samla data från 200 projekt, studera dessa med hjälp av 13 variabler, skapa sex modeller och vidare pröva modellerna med hjälp av linjär regressionsanalys. Studien landade i slutsatsen att en utvidgning av Mollicks modell var möjlig med hjälp av variablerna Uppdateringar samt Belöningssteg.

  • 74680.
    Zivanovic, Nikola
    et al.
    University West, Department of Economics and IT, Division of Business Administration.
    Tran, Sara
    University West, Department of Economics and IT, Division of Business Administration.
    Ledarstilar: en studie om vilken ledarstil som är mest optimal enligt medarbetarna2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The study's purpose was to examine which leadership style that is the most optimal according to the employees, and examine if any of the existing line managers in the investigated company possesses the characteristics that the most optimal leadership style is based on. The study is important, in particular for the investigated company, but also for other companies and their executives for the reason that the results from the study could help and pay attention to employees needs and to listen to what they want out of their line managers. This can counteract conflicts and reduce the number of employees that are unhappy with their line managers.

    Our empirical data is based on a qualitative study where we have held interviews with the three line managers and five employees in order to get opinion and thoughts about the line managers and their leadership styles. We have also done an observation of the line managers before the interviews to pick up important information and create a reasonably image of the situation for when the respondents answered our questions.

    The study has resulted in one line managers having the characteristics of a transactional leadership style while the other two had the characteristics of a transformational leadership style which also was the most optimal leadership style according to the employees.

  • 74681.
    Zivkovic, Jelena
    Stockholm University, Faculty of Social Sciences, School of Business.
    Bank- och försäkringsbranschen om Stockholms universitet och ekonomiutbildningar1999Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Bank- och försäkringsbranschen vet inte mycket om ekonomiutbildningar vid Stockholms universitet. Oftast baseras åsikterna på rykten och egna preferensramar. Akademisk bakgrund är viktig men social kompetensen är avgörande.

  • 74682.
    Zivlak, Milan
    Stockholm University, Faculty of Social Sciences, School of Business.
    Om konst, ekonomi och näringsliv1999Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Förhållande mellan å ena sidan krav på konstnärens oberoende av marknaden och å andra sidan samhällets behov av konstnärskap.

  • 74683. Ziyarazavi, Seyed Merat
    et al.
    Andersson, Linda
    Vitalii, Budkevych
    Thach Doan, Thi Cam
    Martinovski, Bilyana
    University of Borås, School of Business and IT.
    Intercultural Communication Web Service Design2009In: Proceedings of 16th NIC Conference on Intercultural Communication, Borås, Sweden, 2009Conference paper (Other academic)
  • 74684.
    Zlatar, Katherine
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Lysak, Oleksandra
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Fake it till you make it: The emotional labour of project managers2013Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
  • 74685.
    Zlobin, Roman
    et al.
    Stockholm University, Faculty of Social Sciences, School of Business.
    Doherty, Jens
    Stockholm University, Faculty of Social Sciences, School of Business.
    Unge, Beatrice
    Stockholm University, Faculty of Social Sciences, School of Business.
    E-handelsodyssé: En studie om konsumenters e-handelsvanor2005Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    E-handel och Internet har under det senaste decenniet kommit att bli accepterade uttryck i det svenska folkhemmet. Internet används dagligen av majoriteten av befolkningen till vitt skilda uppgifter, allt från att söka information till att utföra bankärenden. E-handel spåddes en lysande framtid i slutet av 1990-talet och utvecklades drastiskt under den tidsperioden. Den utvecklingen har dock stagnerat och idag används den möjligheten av enbart en tredjedel av befolkningen, samtidigt som nästan samtliga svenskar använder Internet varje vecka, antingen på arbetsplatsen eller i hemmet. E-handel erbjuder fördelar som bekvämlighet och lägre pris gentemot traditionell handel. Samtidigt finns det fortfarande problem i form av bl.a. tvivelaktiga garantibestämmelser och det faktum att konsumenten inte kan vara helt säker på att verkligen få den varan hon har beställt. Det faktum att det är betydligt fler människor som använder Internet än som e-handlar ser vi som en möjlighet för att öka intresset för e-handel. Vår uppsats ska studera närmare hur man skulle kunna gå tillväga för att intresset. Vi ska försöka fastslå de variabler som kan öka intresset för e-handel för att med hjälp av dessa undersöka hur man kan öka intresset för e-handel. Vi har även som avsikt att studera om det föreligger någon skillnad mellan kvinnliga och manliga konsumenters intresse för e-handel. Vår metod för att utforska det berörda ämnet är en Internetbaserad enkät som vi skickar ut till en begränsad konsumentgrupp. Slutsatsen vi har kommit fram till är att det saknas viss tillit till e-handel bland våra respondenter. Faktorer som kan råda bot på det är bättre information om e-handel rent generellt och framförallt angående produkter, betalning och garantier. Vägen att gå för att få bukt med problemen är att införa en branschcertifiering som är utfärdad av ett oberoende företag eller en statlig myndighet.

  • 74686.
    Zoannos, Nicoletta
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Economic History.
    De svenska redarnas inställning till selektivt ekonomiskt stöd under arbetet med sjöfartspolitiska utredningen 1977-1979.2002Student paper second term, 5 credits / 7,5 HE creditsStudent thesis
  • 74687.
    Zobec, Edward
    et al.
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Tahiri, Arbnora
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Movere: En studie om motivationsfaktorer i revisionsbranschen2017Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Föreliggande studie har med stöd av åtta bakgrundsvariabler utrett om det föreligger signifikanta skillnader i hur anställda inom revisionsområdet i Sverige rangordnar motivationsfaktorer. Vidare har meningen varit att applicera den teoretiska referensramen på undersökningens resultat för att kartlägga skillnader i hur respondenterna rangordnat motivationsfaktorer samt analysera hur det kommer sig att olika demografiska variabler värderar motivationsfaktorerna olika. Studien genomfördes med hjälp av en kvantitativ undersökning i form av enkäter som skickades ut till sex revisionsbyråer. Samtliga svar från enkäterna kodades i sin helhet och presenterades därefter under åtta olika bakgrundsvariabler. Studiens resultat, det vill säga de statistiskt signifikanta skillnader som har uppstått har förklarats utifrån innehållsbaserade motivationsteorier såsom ERG-teorin och Herzbergs tvåfaktorsteori. Resultatet visade att merparten av motivationsfaktorerna i relation till bakgrundsvariablerna icke var statistiskt signifikanta.

  • 74688.
    Zoicas, Mihai-Doru
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies. University of Groningen.
    Static and Time-Varying Foreign Exchange Rate Exposure Estimation Methods2016Independent thesis Advanced level (degree of Master (One Year)), 20 HE creditsStudent thesis
    Abstract [en]

    This study examines the contingency of foreign exchange rate exposure and its antecedents onmodelling techniques utilized in previous literature. Based on a sample of 567 US non-financiallisted companies the analysis reveals that only 11.29% of firms face exposure to the US$ tradeweightedcurrency index when Jorion’s equation is run. By orthogonalizing market returns,allowing time variation in specifications, and applying both approaches simultaneously, it isshown that 49.56%, 73.72%, and 99.64%, respectively, of sample firms are significantly exposedto the US$ trade-weighted exchange rate variable. The paper also highlights the dependency ofexposure sources on empirical representations, insofar as cross-sectional estimation yieldsfeeble results, while panel estimation indicates significant causality for several explanatoryvariables.

  • 74689.
    Zolobova, Julia
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Björk, Helena
    Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Sysoeva, Anastasia
    Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Rise of a Global Start-Up: A Study of the Internationalization Process of a Born Global Firm2011Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose

    This study explores the internationalization pathway of the Born Global, The Company, when entering the Mexican market.

    Background

    Companies have recently started realizing the importance of “being green” for their customers. Market demand shifts towards more natural and renewable materials that can prevent damage and enhance the well-being of individuals and societies.  Therefore, the market for biodegradable materials is growing and is full of possibilities. Today, many additives suppliers operate globally. Born Global firms stand out with their approach to the internationalization process. It is interesting to find out the uniqueness of the Born Global firm’s internationalization pathway, their motivation and behavior.

    Method 

    Qualitative data was collected through two in-depth semi-structured interviews with two top management team members of The Company behind the case study. Before the two main interviews, 4 pre-interviews took place, which helped the authors to become familiar with the environment and operations of the company.  This data was complemented with secondary data obtained though literature reviews.  

    Conclusion

    The authors were able to find several gaps in the Integrative Model of Small Firms Internationalization, by Bell et al. (2003). Firstly, they found that not all Born Global firms have a Home market to return to. Secondly, it was clear that the model was too rigid in its segmentation of types of Born Global firms. According to the research done by the authors, a firm can act as both an innovator and adopter, as a “Knowledge-intensive” and “Knowledge-based” firm, and can target both a niche and a mass market simultaneously.

  • 74690.
    Zolotareva, Evgeniya
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Korotina, Anastasija
    Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Using Online Surveys to Improve Customer Loyalty2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 74691.
    Zolotareva, Julia
    et al.
    University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
    Gromova, Valentina
    University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
    Revisorns anmälningsplikt: Har anmälningsplikt påverkat klientrelationer?2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose: The purpose of this study is to create understanding for the law on notification and how the law on the notification has affected the relationship between the auditor and client. A further purpose is to investigate whether auditors inform their clients about the law on notification today.

    Method: The qualitative method has been implemented in this study in the form of interviews. Interviews took place in Gävleborg region with eight authorized auditors and three business managers.

    Conclusions: The current study have shown that the auditors do not inform their clients about the law on the notification even today. The law on the notification has not affected the relationship between auditor and client. According to the approached auditors, the relationship can deteriorate only with the clients that have an unserious attitude. The business managers also believe that the relationship with the auditor hasn’t been affected because of the law on the notification. The study has shown, however, that the law on the notification is being applied differently depending on the size of the company and type of relationship between the parties.

    The study's contribution: This thesis contribute to clarify if the law on the notification has affected the relationship between auditor and client. The study'sresults contribute to business research by creating understanding about the law on the notification's impact on the relationship, which states the resultthat the relationship has not changed. Furthermore, we notice in the study that the size of the company determines what kind of relationship existsbetween the parties, which in turn may affect the auditor's independence.

    Suggestions for further research: There are not many studies that discuss the law on the notification's impact on the relationship between auditor and client from both the auditors and client perspective. It would therefore be interesting to continue on this study, but with a quantitative method. This will make it possible to reach more respondents and to make the study results more generalizable.

  • 74692.
    Zonabend, Peter
    Stockholm University, Faculty of Social Sciences, School of Business.
    Europabolag: Attraktivt att ombilda till europabolag?2004Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    I denna uppsats uppmärksammas den situation som kommer att inträffa den 8 oktober i år, då europabolagsförordningen träder i kraft. Det blir för första gången möjligt att göra gränsöverskridande fusioner inom EU. Bolagsrätten inom EU kommer därmed att harmoniseras ytterligare. EU valde, genom europabolagsförordningen, att låta medlems¬staterna sköta beskattningen av europabolagen och därmed inte harmonisera denna. Trots att medlemsstaterna skall beskatta europabolaget såsom ett nationellt aktiebolag uppkommer ett flertal problem då den bolagsrättsliga och skatterättsliga lagstiftningen inte är koherenta.

  • 74693.
    Zorlak, Ema
    Södertörn University College, School of Business Studies.
    Den första motorvägen: problem av infrastrukturen i Bosnien och Hercegovina2006Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Internationella infrastrukturprojekt är globala och offentliga processer. Globala kan de anses vara för att flera länder är involverade, och offentliga är de för att allmänheten måste vara deltagande part under processens gång.

    Bosnien och Hercegovina är det enda landet i Europa som inte byggt en motorväg. Landet är ett efterkrigsland som har haft svårigheter med uppbyggnaden av infrastrukturen. Det största problemet var bristen på statliga finanser. 1997 blev BiH medlem i PETrN (Pan European

    Transport Net), varefter planerna för ett motorvägsbygge återinfördes och denna gång blev allvarligt studerade. Projektet fick namnet “5c”, ett vägnät som skulle integrera landet med resten av Europa.

    Under de senaste 5 åren har motorvägen varit aktuell. Problemen uppstod när finansieringsfrågan framträdde. Staten hade svårigheter med budgeten och privata investerare söktes. Ett stort bolag ställde upp på att finansiera hela projektet men motstånd fanns hos de politiska partierna.

    I samband med det här projektet har jag beskrivit ett annat, lyckat projekt, nämligen Öresundsbron. Öresundsprojektet har blivit lyckat eftersom resultaten visat sig positiva och framgångsrika. Frågan blir, vilka svårigheter måste BiH bemöta för att lyckas lika bra som Sverige gjorde.

    Infrastrukturprojekt har alltid haft anhängare och motståndare. Orsaken har att göra med projektets betydelse och vad det kommer att medföra. Allteftersom projektet är allmänt och berör alla så medför det eventuell kritik. De olika deltagande strävar efter olika mål och kräver olika lösningar. En beslutsprocess tar tid. Deltagare träffas vid särskilda sammanträden och förhandlar. Fördröjningar blir vanliga pga. deltagarnas olika intressen. Målet blir att åstadkomma kompromiss och finna lösningar på problemen. Men blir alla parter verkligen nöjda i slutändan?

  • 74694.
    Zorlak, Ema
    et al.
    Södertörn University College, School of Business Studies.
    Afram, Jesmin
    Södertörn University College, School of Business Studies.
    Vägen till en framgångsrik utlandsetablering: en studie av Akzo Nobel Nippon Paint AB:s etableringsstrategier2006Independent thesis Advanced level (degree of Magister), 10 points / 15 hpStudent thesis
    Abstract [en]

    Establishment can be described in many terms. This term is about a company that is establishing on the European market. For many companies, this can appear as a difficult, time- and resource taking process but to advance and develop it is not enough to have a good position on the Swedish market. The company Akzo Nobel Nippon Paint AB, which this composition is about, has taken the risk to leave the home country and explore the unknown. The process was careful and long-termed but also profitable. The employers experience that the company is on a stabile position abroad. They also experience that the knowledge exists and that the involvement is great.

    The purpose of this composition is to study Akzo Nobel Nippon Paint AB’s present establishment situation and also to analyse and evaluate which establishment strategies there are for the company to further establish on the extended European market.

  • 74695.
    Zou, Delong
    Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Post 80s employees' perceptions of typical Japanese business culture2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 74696.
    Zou, Lichen
    et al.
    Örebro University, Swedish Business School at Örebro University.
    Tang, Aili
    Örebro University, Swedish Business School at Örebro University.
    VaR and Duration-Gap Methodology in Market Risk Management: Is it possible, useful and valid in China´s bank market?2008Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
  • 74697.
    Zou, Lingyi
    Stockholm University, Faculty of Social Sciences, School of Business.
    The Sarbanes-Oxley Act of 2002: Implications on Non-US Issuers2003Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    No summary is available.

  • 74698.
    Zou, Lingyi
    et al.
    Stockholm University, Faculty of Social Sciences, School of Business.
    Martincsek, Andrea
    Stockholm University, Faculty of Social Sciences, School of Business.
    Analysts Conflicts of Interest: An investigation of American Investment Banks2002Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    No summary is available.

  • 74699.
    Zou, Luyi
    Dalarna University, School of Technology and Business Studies, Microdata Analysis.
    An Investigation of the LDA based Topic Model Approachfor Data Mining Twitter Social Network2015Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In recent years, Twitter has become a highly popular form of social media.Twitter provides a platform for users to post short messages for followers to read inan on-or off-line fashion. Twitter is used in a variety of ways, from posting aboutpersonal daily life, to keeping up to date with current events.This thesis aims to find a reliable pipeline to analyse and visualize hottest topics(or trends) that people are talking about on Twitter during a period of time. Topicmodel is used to cluster Twitter messages and identify topic words, then topic wordscombined with the tweets’ influences are graphically represented by visualizationsoftware to reflect the trend under the topic. However, two limitations of Twittermessages prevent normal topic model tools from being applied their full potentials:Twitter messages are short and and colloquial. Twitter message provides little usefulinformation for the topic model to work properly. Thus, we proposed an poolingschema to enhance the performance of a topic model on Twitter data. Meanwhile, toidentify a reliable pipeline to do the task, we compared different methodologiesduring the process. We compared performance with and without pooling schema inthe data sampling step, performance with and without TF*IDF in the data processingstep; and finally compare performance of Latent Dirichlet allocation (LDA) withCorrelated Topic Models (CTM) to identify a topic. The results show thatLDA-TF*IDF with pooling schema is the most accurate model to identify Twittertrend.

  • 74700.
    Zou, Yijun
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Li, Fan
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    The Impact of Credit Risk Management on Profitability of Commercial Banks: A Study of Europe2014Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Banks today are the largest financial institutions around the world, with branches and subsidiaries throughout everyone’s life. However, commercial banks are facing risks when they are operating. Credit risk is one of the most significant risks that banks face, considering that granting credit is one of the main sources of income in commercial banks. Therefore, the management of the risk related to that credit affects the profitability of the banks. The aim of the research is to provide stakeholders with accurate information regarding the credit risk management of commercial banks with its impact on profitability.

     

    The main purpose of the research is to investigate if there is a relationship between credit risk management and profitability of commercial banks in Europe. We also aim to investigate if the relationship is stable or fluctuating. In the research model, ROE and ROA are defined as proxies of profitability while NPLR and CAR are defined as proxies of credit risk management. The research collects data from the largest 47 commercial banks in Europe from 2007 to 2012 and formulates four hypotheses which are related to the research question. A series of statistical tests are performed in order to test if the relationship exists. Other statistical tests are performed to investigate if the relationship is stable or not.

     

    The findings reveal that credit risk management does have positive effects on profitability of commercial banks. Between the two proxies of credit risk management, NPLR has a significant effect on the both ROE and ROA while CAR has an insignificant effect on both ROE and ROA. However, from 2007 to 2012, the relationships between all the proxies are not stable but fluctuating.

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