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  • 301.
    Enqvist, Juulia
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Developing an understanding of users through an insights generation model: How insights about users can be generated from a variety of sources available in an organization2017Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    User centered design is a process which aims to understand user needs and desires by using different tools and methods. This is challenging in the industry as companies have different goals compared to the academic discipline of user centered design. As companies have different goals, common UCD methods which are used in the academic field are often not used. Therefore, there is a gap in how UCD is done in practice compared to theory. Designers and user experience specialists must use the tools which are available, capitalize on the opportunity to use existing resources in the organization in order to understand users and their needs.

    Insights explain the why and the motivation of the consumer or user, and they are less apparent and intangible, hidden truths that result from continuous digging. Insights can be draw from several different sources, from data and qualitative sources. This thesis investigates from what available sources in an organization can insights be generated from in order to understand users and design better experiences, specifically from the organizations perspective. The purpose is not only to understand users but to drive the organization’s objectives and goals.

    This thesis uses an innovative collaborative workshop methodology, working with digital designers, to answer the research questions and as a result presents an insights generation model. The research has been specifically conducted for an organization, and from their available sources, but the methodology and model creation has the potential to be used in similar settings, domains or projects.

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  • 302. Ericson, Åsa
    et al.
    Johansson, Christian
    Blekinge Institute of Technology, School of Engineering, Department of Mechanical Engineering.
    Nergård, Henrik
    Manufacturing knowledge: Going from production of things to designing value in use2015In: International Journal of Intelligent Decision Technologies, ISSN 1872-4981, E-ISSN 1875-8843, Vol. 9, no 1, p. 79-89Article in journal (Refereed)
    Abstract [en]

    A new vision in manufacturing is to develop product-service integrated value solutions. Today, few firms have fully realized this vision because they are not able to support the reasoning in the early stages of design. The purpose of this paper is to discuss engineers' cognitive challenge when replacing the core product rationale with value logic. The paper problematizes engineering design by dividing knowledge into the categories technically constructed (explicit) and socially constructed (tacit). In doing so, this study contributes the assumed effects of a perspective shift that could guide the development of computational tools.

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  • 303.
    Ericsson, Cim
    et al.
    Luleå University of Technology, Department of Arts, Communication and Education.
    Triumf, Sofia
    Luleå University of Technology, Department of Arts, Communication and Education.
    "Åh, titta! Titta hur det ser ut!": Små barns interaktion med digital teknik i naturvetenskapligt utforskande2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Syftet med studien var att synliggöra hur små barn interagerar med ett mikroskop-ägg i utforskandet av naturvetenskapliga fenomen. I förskolans uppdrag ingår att arbeta med natur-vetenskap och teknik i barnens vardag. Förskollärarens kompetens och deras förhållningssätt gentemot barnen är betydelsefull för att möjliggöra för små barns digitala utforskande. Tidigare forskning visar att utforskande handlar om att få pröva, undersöka och på ett lekfullt sätt ta reda på mer om något. 

     

    Det teoretiska ramverk som legat till grund för studien är social construction of technology, SCOT, vilket gett möjlighet att beskriva hur mening skapas i barns interaktion med olika tekniska artefakter. 

     

    Studien genomfördes på en medelstor förskola i Luleå kommun med tre grupper barn i två-års ålder. Data samlades in med hjälp av filminspelning och ljudupptagning vid planerade aktiviteter. Bearbetningen har sketti en abduktiv analysprocess där en växelverkan mellan att härleda materialet till teoretiska utgångspunkter och en öppenhet för nya förklaringar och upp-täckter har varit vägledande. 

     

    I resultatet framträder olika interaktionsramar som visar på vilket sätt barnen interagerar med den digitala teknologin utifrån tidigare erfarenheter och upplevelser. Resultatet visar även hur mikroskop-ägget på olika sätt kan möjliggöra för små barns naturvetenskapliga utforskande. 

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  • 304.
    Eriksson, Elina
    et al.
    KTH, School of Electrical Engineering and Computer Science (EECS), Human Centered Technology, Media Technology and Interaction Design, MID.
    Börjesson Rivera, Miriam
    KTH, School of Electrical Engineering and Computer Science (EECS), Human Centered Technology, Media Technology and Interaction Design, MID.
    Hedin, Björn
    KTH, School of Electrical Engineering and Computer Science (EECS), Human Centered Technology, Media Technology and Interaction Design, MID.
    Pargman, Daniel
    KTH, School of Electrical Engineering and Computer Science (EECS), Human Centered Technology, Media Technology and Interaction Design, MID.
    Hasselqvist, Hanna
    KTH, School of Computer Science and Communication (CSC), Centres, Centre for Sustainable Communications, CESC, Green Leap.
    Systems Thinking Exercises in Computing Education:: Broadening the Scope of ICT and Sustainability2020In: ICT4S2020: Proceedings of the 7th International Conference on ICT for Sustainability / [ed] Ana Moreira, Benoit Combemale, Association for Computing Machinery (ACM), 2020, p. 170-176Conference paper (Refereed)
    Abstract [en]

    Integrating sustainability in computing education entails broadening the scope of the education, but how can that be done while maintaining student engagement? Climate change and species extinction can appear far removed from data structures and algorithms to say the least. In our ongoing work of integrating sustainability in our Media Technology programme, we have addressed this gap by introducing systems thinking games and activities to broaden the scope, as well as by situating the issues addressed in the course in relation to their future profession. In this paper, we present our experiences of introducing and playing systems thinking games, how the systems thinking exercise sessions were conducted, outcomes of the sessions and finally some lessons learnt. Furthermore, we present and analyse changes we did to the exercises and that led to a richer material for discussions in the classroom.

  • 305.
    Eriksson, Elina
    et al.
    KTH, School of Electrical Engineering and Computer Science (EECS), Human Centered Technology, Media Technology and Interaction Design, MID.
    Pargman, Daniel
    KTH, School of Electrical Engineering and Computer Science (EECS), Human Centered Technology, Media Technology and Interaction Design, MID.
    Robèrt, Markus
    KTH, School of Architecture and the Built Environment (ABE), Sustainable development, Environmental science and Engineering, Strategic Sustainability Studies.
    Laaksolahti, Jarmo
    KTH, School of Electrical Engineering and Computer Science (EECS), Human Centered Technology, Media Technology and Interaction Design, MID.
    On the Necessity of Flying and of not Flying:: Exploring how Computer Scientists Reason about Academic Travel2020In: ICT4S2020: Proceedings of the 7th International Conference on ICT for Sustainability / [ed] Ana Moreira, Benoit Combemale, Association for Computing Machinery (ACM), 2020, p. 18-26Conference paper (Refereed)
    Abstract [en]

    In order to fulfill the Paris agreement, we need to drastically reduce carbon emissions globally. 2020 is a pivotal year in this endeavour as many projections indicate that emissions need to decrease significantly before 2030. This challenge pertains to all parts of society, including (computer science) researchers. This however clashes with the fact that flying to a large extent has become built-in to the everyday practices of research and of academic life. It is feasible to imagine that computer scientists could fly less than other academics since we ought to be innovators and early adopters of computer-mediated alternatives such as video-conferencing and other forms of digital meeting technologies. It is however also possible that we fly more because conferences might be a more dominant outlet for publications in our field in comparison to other research fields. At KTH Royal Institute of Technology, the researchers at the School of Electrical Engineering and Computer Science (EECS) fly the most. In this paper, we present initial qualitative results from a survey regarding travel that was answered by computer scientists at EECS. We are in particular analysing the free text answers in order to understand how computer scientists1 reason about their own flying and about the alternatives. It will be hard to fulfil the Paris agreement without decreasing flying significantly, but this requires us to rethink how we do research, and how we travel (or not) within academia. This paper contributes with knowledge about the perceived barriers and drivers for computer scientists to decrease their flying.

  • 306. Eriksson, Jeanette
    Supporting the Cooperative Design Process of End-User Tailoring2008Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    In most business areas today, competition is hard and it is a matter of company survival to interpret and follow up changes within the business market. The margin between success and failure is small. Possessing suitable, sustainable information systems is an advantage when attempting to stay in the front line of the business area. In order to be and remain competitive, these information systems must be up-to-date, and adapt to changes in the business environment. Keeping business systems up-to-date in a business environment such as this one, the telecom business, that changes rapidly and continuously, is a huge challenge. One way to approach this challenge is through flexibility in systems. The power of flexibility is that it keeps the system usable and relevant and allows it to evolve. This thesis is concerned with end-user tailorable software. Tailorable software makes it possible for end users to evolve an application better to fit altered business requirements and tasks. In the view of tailorable software taken in this thesis, the users should be seen as co-designers, as they take over the design of the software when it is in use. In this work, it is important that the users are aware of the possibilities and limitations of the software. However, tailoring is not enough, because the tailoring capabilities are always limited, meaning that tailoring cannot support completely unanticipated changes. The tailoring capabilities must therefore be extended, and tailoring activities must be coordinated with software evolution activities performed by professional developers. This allows the system to adapt continuously to a rapidly changing business environment and thereby live up to the intention of the system. Studies so far have tended to look at evolution from either a user perspective or a system perspective, resulting in a gap between development and use. This thesis takes an overall stand and states that it is possible to benefit from both the user and system perspectives, through collaboration between users, tailors and developers. It is necessary for users and developers to collaborate closely in order to make tailorable information systems both durable and adaptable to rapid changes in the business environment. In this way, the development of useful, sustainable software, which adapts easily to changes in an evolving environment, can be achieved. This thesis also presents a set of tools to support collaboration on equal terms between users and developers, in the technical design process of evolving the tailorable software and extending the tailoring capabilities. The toolkit aims at building a common understanding of tailoring, supporting democratic agreements and a common understanding of what kind of tailoring to implement. It makes it possible for the users to take part in technical design decisions and have a better understanding of trade-offs and system boundaries. These are key factors for the successful future evolution of a tailorable system, as it is the users who are the designers of the software during its future use. All of the research is based on field studies including participatory observations, interviews and workshops with users and developers. These studies led to the creation of prototypes and tools that act as mediating artefacts when exploring the research questions. The contribution of the thesis is twofold. Firstly, the thesis elucidates the need for a cooperative design process to ensure that end-user tailorable software remains useful and sustainable. Secondly, the thesis suggests a toolkit with four different tools to support such a cooperative design process.

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  • 307.
    Eriksson, Per Erik
    et al.
    Dalarna University, School of Humanities and Media Studies, Moving Image Production. Mälardalen University.
    Eriksson, Yvonne
    Mälardalen University.
    Swenberg, Thorbjörn
    Dalarna University, School of Humanities and Media Studies, Moving Image Production. Mälardalen University.
    Johansson, Peter
    Mälardalen University.
    Media instructions and visual behavior: An eye-tracking study investigating visual literacy capacities and assembly efficiency2014In: Analyzing Cognitive Processes during Design: Proceedings of the HBiD 2014 / [ed] Mirko Meboldt, Sven Matthiesen, Petra Badke-Schaub, Quentin Lohmeyer, 2014Conference paper (Refereed)
    Abstract [en]

    This pilot study aims at illuminating human visual behavior in the interaction with pictorial instructions. The study is a multi disciplinary effort and is informed by the connection between gaze and attention as well as certain aspects of the Visual Literacy field and reveals a few basic visual behavior tendencies related to certain specific pictorial instruction types. By doing so, it is also an evaluation of the usefulness of a methodological framework consisting of six measures.The analysis of this paper is primarily based on eye-tracking data. In addition, an observed assembly that generated video and sound recordings is also part of the method. In the study 12 Film/TV- production students (out of which there is complete data from 9 informants) interacted with three types of types of visual instructions of the same assembled object, a solar powered toy.

  • 308.
    Eriksson, Yvonne
    Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation.
    Tactile reading: Tactile understanding2012In: Assistive Technology for Blindness and Low Vision, CRC Press , 2012, p. 193-217Chapter in book (Other academic)
    Abstract [en]

    As pointed out already by the French philosopher Dennis Diderot in the late 18th century, sight is a very efficient and elegant sense (Diderot, 1749). It is possible to see great distances and very close-up views. By looking, we can quickly get an idea of an environment or a specific milieu. Through pictures on the Internet, nonfiction books, storybooks for children or magazines, we get information about, for example, different parts of the world or fashion. Sight is used to orient us in many different ways, socially and geographically. It is possible to perceive space entirely from vision, but it could be apprehended from haptic experience as well as hearing. For sighted people, hearing and haptic understanding support the visual impression, while people with visual impairment have to depend on them. This chapter will address questions about how blind children learn to use touch for a better understanding of the environment. I will here focus on how tactile pictures in storybooks can support further discussions about everyday objects and episodes, and more abstract conversations. I will also address theories about tactile and multimodal reading processes that are involved in tactile decoding, and how they relate to visual perception and visual literacy. 

  • 309.
    Eriksson, Yvonne
    et al.
    Mälardalen University, Sweden.
    Skagert, Katrin
    RISE Research Institutes of Sweden, Digital Systems, Prototyping Society.
    Ekwall, Per-Erik
    Dalarna University, Sweden.
    Design process of live-action video instructions2023Conference paper (Refereed)
    Abstract [en]

    The aim of this design project is to explore ways of co-designing instructional videos, together with representatives from the elderly care sector, that show how to use Personal Protective Equipment (PPE) related to the Covid-19 pandemic and how to follow basic hygiene routines. We have used Design Thinking (DT) and Research through design (RtD) methodology. The results show that the main improvements derived from using a co-design process were input on the details needed to make the video more realistic and reflective of real-world scenarios.

  • 310.
    Eriksson, Kimmo
    Mälardalen University, School of Education, Culture and Communication, Educational Sciences and Mathematics. Stockholm Univ, Stockholm, Sweden.
    Republicans Value Agency, Democrats Value Communion2018In: Social psychology quarterly, ISSN 0190-2725, E-ISSN 1939-8999, Vol. 81, no 2, p. 173-184Article in journal (Refereed)
    Abstract [en]

    Drawing on the theory of the Big Two content dimensions of social judgmentagency and communionthe author proposes that several findings about partisan differences in the United States can be integrated into one hypothesis: Republicans tend to put greater value on agency, while Democrats put greater value on communion. Moreover, on the basis of these values, Republicans and Democrats should judge their own groups as particularly superior on agency and communion, respectively. These hypotheses gained support in three studies on partisan values and ingroup bias, suggesting that the agency-communion framework may be useful for researchers studying how political groups differ in their worldviews, biases, and attitudes.

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  • 311. Eriksén, Sara
    Design of IT in Use; supportive technologies for public services2000Other (Other academic)
    Abstract [en]

    In the DitA project, we are studying and actively working with the development of integrated services and IT design within the public sector. This is a research and development project that is being run in cooperation between Blekinge Institute of Technology, five municipalities, two consultancy firms and a Call Center. During nearly three years (April 2000 - December 2002), the DitA project is being financed by Vinnova, the Swedish Agency for Innovation Systems. The DitA project focuses on the continual design and development of supportive technologies for public services. We are especially interested in how these processes can be integrated in practice with the redesign and development of the contents and organisation of integrated public services on-line. There has been a rapid and widespread development of local Internet/intranet solutions for public services during the past few years. At the same time as the public sector is "going on-line", and interdependently with this, public service administration is having to come to terms with an on-going internal metamorphosis. New ways of managing and sharing information, and of constructing and organising public services within and between different service providers in the public sector, are being tested and explored. In the DitA project, we are studying how IT can be used to support local participation in the continual design and development of public services. The challenge is, as we see it, to explore how IT can contribute to creating an informated (that is, competent, well-informed and informative) rather than an automated public sector. During the initial phase of the project, we have mainly studied the daily use of computer support for service delivery at a number of different workplaces within municipal public service administration. We have also been studying at close hand the largely cooperative processes of design during the local development and tailoring of a document management part of a municipal intranet system. Now, during the second phase of the DitA project, we are focusing more on citizens' active participation in the design process than we have done previously.

  • 312. Eriksén, Sara
    Designing for Accountability2002Conference paper (Refereed)
    Abstract [en]

    Accountability is an important issue for design, in more than one sense. In software engineering literature, accountability is mainly seen as a goal for quality assurance of design processes. In ethnomethodological studies, accountability is a central concept for understanding how people organize their everyday actions and interactions. Where the different research approaches meet, in Human Computer Interaction (HCI) and Computer Supported Cooperative Work (CSCW) literature, new and hybrid understandings of accountability arise. In this paper, I explore and compare uses of the concept of accountability in a selection of texts. Finally, using a specific case as an example, I discuss what focusing on ethnomethodological understandings of accountability might imply for design of information technologies.

  • 313. Eriksén, Sara
    Exploring www and concepts of "genius loci"2001Conference paper (Refereed)
    Abstract [en]

    At present, I am involved in a three-year research and development project called Design of IT in Use; technologies for supporting services to the citizens (Design av IT i användning, or DitA for short). This project, which is being funded by the Swedish Council for Work Life, is about the use, design and continual support and development of computer support for public administration and information services offered by one-stop shops and call centers. The main focus is on the ongoing integration of such systems with public electronic information systems, and on new developments and design to meet the increasing complexity and diversity of ICT (Information and Communication Technologies). One of the aims of our research is thus to participate in the developing of new forms for citizens' access to public information and public services via Internet. Our work in the DitA project is based on previous and ongoing longitudinal close-up studies of work practices and uses of technological support in actual physical locations such as one-stop shops and call centers. In our research work, we are actively involved in inter-organizational cooperation aiming to coordinate information and services on-line across and beyond old sectorial boundaries, both on the local, municipal level, and on a regional and national level. We are participating in the analysis and design of prototypes for on-line public information and public services, including the process of establishing focus groups and reference groups for the further development and testing of ideas, scenarios and prototypes. Through and beyond the challenges these developments are posing to traditional public service bureaucracies and their roles vis-à-vis the citizens?, we see more profound challenges to ways of understanding the use and design of modern technologies. We have found, in our research work, that we are having to search for new ways to grasp from where, whom, and what situation, these service centers are being contacted. The ?global access? offered by www is accompanied by a growing need to localize the user/citizen/person ? and for the user to be able to localize her- or himself - i. e. a need to design for and manage the specificities of the situation of use of IT. One concept we have been exploring recently, as a way of focusing this seeming paradox, is ?genius loci?, a concept used by architects and artists in reference to ?the spirit of the place?.

  • 314.
    Eriksén, Sara
    Blekinge Institute of Technology, Department of Human Work Science and Media Technology.
    Full-Score-Lite. From video analysis and transcribed interactions to snapshot strips and chor(e)ographies of communication2003Other (Other academic)
    Abstract [en]

    In this position paper for the MUM 2003 workshop in Norrköping, December 10th 2003, Designing for ubicomp in the wild: Methods for exploring the design of mobile and ubiquitous service, a brief description is given of methods used in connection with a series of ‘quick and dirty’ ethnographic studies of mobile ICT users. These studies were carried out as commissioned research during 2000. Because of predetermined constraints on the studies and resulting reports, alternative ways of describing and annotating interactions on the move were devised and tested. As a result, the initial single time line approach was abandoned and a number of messier, multi-branched chor(e)ographies of communication were developed. These were finally discarded at the time as failures. However, in connection with becoming more of a mobile ICT user myself, the issue of the social and situated construction of time, and the need for supporting several themes in parallel, along different time lines, has surfaced again, and now seems more relevant than ever.

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  • 315. Eriksén, Sara
    Is TANGO a feminist project? (Or just a multitude of rhythms and a bunch of sore feet?)2003Other (Other academic)
    Abstract [en]

    The TANGO e-government arena is an on-going project in Southern Sweden, funded by the Innovative Actions of the European Regional Development Fund. The aim of the project is to establish cooperation between the public sector, private enterprise and university-based research in designing public e-services. Our starting point is e-government understood as co-construction of technology, society and citizenship in everyday life. This approach is based on the Scandinavian Tradition of Participatory Design, but also motivated by ongoing technological development. In cooperating around development of new, integrated services, catering to various categories of users as well as to a growing diversity of mobile technologies, we are aiming to establish feedback channels between practice and theory, between use and design, and between different academic disciplines where we see a need to synchronize the models and methods we work with. Our current research questions focus on exploring and managing multi-perspectivity as a resource for design. Some of us involved in the research and development projects within the TANGO arena are women. Some of us are feminists (some more so than others). We are trying to cross boundaries, synchronize different rhythms, pull in the same direction, although from different positions. Does this make TANGO a feminist project? And if so, what (ouch!) can be learned from it?

  • 316. Eriksén, Sara
    Knowing and the art of IT management: an inquiry into work practices in one-stop shops1998Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    New information technology is developing faster than the models, metaphors and methods in use for conceptualizing the sharing and managing of information in organizations, in communities and in society in general. The way we utilize information technology today does not seem to succeed in supporting the everyday work practices through which organizations accomplish their work. In this PhD dissertation, the results of a research project about skill, cooperation and computer support in public service one-stop shops are presented and discussed. Based on these results, alternative metaphors are presented for understanding the constructive aspects of front office work practices, One hypothesis is, that there is added value in not only being aware of multiperspectivity as an issue, but of making use of it in design. A problem here is that many traditional research methods, as well as most methods for systems development, are designed to diminish rather than make use of ambiguity and diversity. The metaphor of inverted indexicality of language is introduced in order to conceptualize the construction of meaning in action. New ways of conceptualizing IT management on the shop floor - including design issues - are proposed. Metaphors like the art of IT management, gardening and caring for are indicative of the issues at stake.

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  • 317. Eriksén, Sara
    Localizing Self on the Internet; Designing for Genius Loci in a Global Context2002In: Social Thinking: Software Practice / [ed] Dittrich, Yvonne; Klischewski, Christiane Floyd and Ralf, MIT Press , 2002Chapter in book (Other academic)
    Abstract [en]

    The chapter begins with a sketchy overview of what I see as the major shift during the past century in mainstream social theorizing, and a comparison of this to recent and on-going developments of IT and software practice. These themes are then brought together in a brief personal narrative of experiences from four research and development projects I have been involved in during the past four years. 'Genius loci', interpreted here as 'the spirit of the place', is a metaphor borrowed from architectural discourse and Greek mythology. It is used in this context as an analytical tool for re-conceptualizing the relationship of the user to the development, design and use of public information systems accessible via the Internet. The use of this metaphor, and of the concept of 'strong subjectivity', is a way of exploring if it is possible to objectify and instrumentalize the actions, rather than the actors, in the on-going discourse around human-machine interaction.

  • 318. Eriksén, Sara
    Mobila tjänster: ett annat sätt att se. Organisationer som pågående aktiviteter och underhåll av relationer2002Conference paper (Refereed)
    Abstract [en]

    När tekniken förändras, måste också forskningsområden som fokuserar teknik och teknik i användning ompröva sina tankemodeller. Etnometodologin, läran om hur människor organiserar sin vardag, är en riktning inom sociologin som kommit att spela en allt viktigare roll i forskning om människa-dator-interaktion (HCI) och datorstött samarbete (CSCW). I den här presentationen ges några exempel på hur detaljerade studier av människors vardagliga handlande i arbetet kan leda till omprövning och ifrågasättande av hur funktionella våra nuvarande modeller och tankefigurer för organisationer och arbetets organiserande egentligen är. Vad händer till exempel om man fokuserar på aktiviteter och relationer istället för på hierarkiska beslutsstrukturer? Om man ser organisationer som ständigt pågående aktiviteter och underhåll av relationer? Hur skulle ett effektivt teknikstöd i arbetet kunna utformas, för den här förståelsen av vad en organisation är? Begreppet ?accountability?, som är centralt i etnometodologin, används här som ett led i argumenteringen för nya tankemodeller som underlag för utveckling av mobila tjänster.

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  • 319.
    Eriksén, Sara
    Blekinge Institute of Technology, Department of Human Work Science and Media Technology.
    Situatedness, Accountability, or Moods, to contrast Abstraction in IT Design?2003Other (Refereed)
    Abstract [en]

    In this panel, social scientists and computer scientists who have been involved in different ways in the work of challenging traditional understandings of abstraction in software design and development discuss the tensions between narratives and abstraction, metaphors and models, moods and modes – and more.

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  • 320. Eriksén, Sara
    Slutrapport för utvecklingsprojektet Design av IT i användning: teknikstöd för medborgarservice2003Other (Other academic)
    Abstract [en]

    Slutrapport för utvecklingsprojektet Design av IT i användning - teknikstöd för medborgarservice (DitA), inlämnad till VINNOVA (finansiär) 2003-03-31. Kort sammanfattning och historik om projektet, publikationslista och lista över andra kunskapsspridande aktiviteter med koppling till projektet.

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  • 321. Eriksén, Sara
    Who Needs Accountability?2001Conference paper (Refereed)
    Abstract [en]

    During the twenty-some years since ethnographic field studies in the workplace first began to be taken seriously as having possible relevance for the design of information technology, accountability has been one of the recurring concepts in the literature exploring these areas. Like usability and actability, accountability sounds like an important issue but proves a difficult feature to define. Of what exactly is it an attribute? Who defines it? For whom? Under what conditions? In this paper, I explore and compare a few of the various uses of the concept of accountability that I have come across in ethnomethodological and CSCW literature. In the third section, I tentatively indicate what focusing on accountability, in one or several different interpretations of the concept, might imply for design of IT in some specific cases. These brief and sketchy examples, aiming to be thought-provoking rather than analytically thought-through and articulated, are selected from recent development projects and on-going research work with which I have been involved or come in contact.

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  • 322.
    Eriksén, Sara
    et al.
    Blekinge Institute of Technology, Department of Human Work Science and Media Technology.
    Dittrich, Yvonne
    Blekinge Institute of Technology, Department of Software Engineering and Computer Science.
    Exploring issues of accountability in design of ICT for public services2002Conference paper (Refereed)
    Abstract [en]

    In the inter-disciplinary research and development project Design of IT in Use; supportive technologies for citizens? services (DitA), we are studying the use, design and continual support and development of computer support for public administration and information services offered by one-stop shops. Our main focus is on the ongoing integration of such systems with public electronic information systems, and on new developments and design to meet the increasing complexity and diversity of ICT (Information and Communication Technologies). One of the aims of our research is to participate in developing new forms for citizens' access to public services via Internet. The DitA-project is funded by the Swedish Agency for Innovation Systems, VINNOVA, During our ethnographic field studies of work practices in public service one-stop shops, we have observed how closely interwoven people?s on-going choices of action and use of technology are with issues of accountability. This, in turn, has lead us to question whether the importance of considering and supporting accountability issues and needs is perhaps underestimated in the design and development of ICT. Even when designers deliberately focus on use- and action-oriented concepts such as usability and actability, it doesn?t necessarily follow that accountability surfaces as an explicit issue for design. When it does, it is often narrowed down to questions of human-computer interface design, and focused on system accountability versus the user (form and content of feedback information, etc). However, accountability issues, when explored in specific use contexts, are closely linked to social and organizational issues on a number of different levels. Accountability itself, when focused through the prism of people in action, becomes multifarious and ambiguous, begging further exploration of context and involved relationships. In the DitA project, we have deliberately attempted to focus on the concept of accountability in action and how it can be supported and mediated by the design of ICT infrastructures.

  • 323. Eriksén, Sara
    et al.
    Ekelin, Annelie
    Beyond the Buzz: Participatory, sustainable, convergent and high quality public e-services - developing methods and practices in India and Sweden2008Conference paper (Refereed)
    Abstract [en]

    Can buzzwords be methodically exploited to develop more self-reflective and participatory research methods and practices within the ICT area? Research policies as well as research funding agencies rely heavily on buzzwords, yet tend to grow uncomfortable when these are deliberately highlighted and concatenated in research applications. This paper presents a multi-disciplinary R&D project in which we are exploring emerging methods and practices of participatory design of public e-services in India and Sweden. Using buzzwords as boundary objects, comparing methods and practices, with specific e-government projects we are involved in as examples, we attempt to address blind angles inherent in different cultural and disciplinary perspectives.

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  • 324. Eriksén, Sara
    et al.
    Ekelin, Annelie
    Elovaara, Pirjo
    Combining Research and Teaching in a Net-Based Learning Environment. Experiences from a net-based summer course on everyday IT: use and design2002Other (Other academic)
    Abstract [en]

    Problem-based learning is emphasized in teaching as well as in research at the Blekinge Institute of Technology, where we come from. Students work in projects, often in collaboration with businesses and other organizations in the region. Cross-disciplinary course modules and co-operative projects are offered, involving students and staff from different subject areas. As far as possible, student projects are linked to on-going research projects, and research, too, is carried out in close cooperation with the surrounding society, the public sector and enterprises/industries in the region. Consequently, when we decided to offer a net-based summer course in 2002, an important aspect was how we could continue to link our on-going interdisciplinary research cooperation to the course in a constructive way, such that the students could be involved in problem-based learning of relevance to both their own situations and our research work. In this paper, we describe and reflect on some of the experiences from our first net-based summer course, in which we used three main themes and a combination of individual and group tasks to support reflection and dialogue around the literature and the students? own contributions to the course. The course was net-based, but also included F-2-F; three consecutive days of ?live? lectures and seminars at the university campus in Ronneby.

  • 325.
    Eriksén, Sara
    et al.
    Blekinge tekniska högskola.
    Ekelin, Annelie
    Blekinge Institute of Technology.
    Elovaara, Pirjo
    Blekinge tekniska högskola.
    Dittrich, Yvonne
    IT University of Copenhagen, Denmark.
    Hansson, Christina
    Blekinge tekniska högskola.
    Winter, Jeff
    Blekinge Institute of Technology.
    What Have We Learned from the TANGO Arena for Regional Cooperation Around e-Government in Southern Sweden?2004In: Electronic Government: Third International Conference, EGOV 2004, Zaragoza, Spain, August 30-September 3, 2004. Proceedings / [ed] Roland Traunmüller, Springer: Springer, 2004, p. 156-163Conference paper (Refereed)
    Abstract [en]

    The TANGO e-government arena is a project in Southern Sweden, funded by the Innovative Actions of the European Regional Development Fund. The project is now nearing its end, and we are thus at the stage of reflectively reviewing what has actually been accomplished and how this relates to the original goals of the project. In July 2002, when the project began, the aim was to establish cooperation between the public sector, private enterprise and university-based research in designing public e-services. In cooperating around development of new, integrated services, catering to various categories of users as well as to a growing diversity of mobile technologies, we have aimed towards establishing feedback channels between practice and theory, between use and design, and between different academic disciplines where we see a need to synchronize the models and methods we work with. Our research questions have focused on exploring and managing multi-perspectivity as a resource for design. In this paper we look at how we organized our cooperation around these goals, and attempt to address those basic summing-up-the-project questions; How well have we succeeded? What have we learned in the process?

  • 326. Eriksén, Sara
    et al.
    Ekelin, Annelie
    Elovaara, Pirjo
    Dittrich, Yvonne
    Hansson, Christina
    Winter, Jeff
    What have we learned from the TANGO arena for regional cooperation in Southern Sweden?2004Conference paper (Refereed)
    Abstract [en]

    The TANGO e-government arena is a project in Southern Sweden, funded by the Innovative Actions of the European Regional Development Fund. The project is now nearing its end, and we are thus at the stage of reflectively reviewing what has actually been accomplished and how this relates to the original goals of the project. In July 2002, when the project began, the aim was to establish cooperation between the public sector, private enterprise and university-based research in designing public e-services. In cooperating around development of new, integrated services, catering to various categories of users as well as to a growing diversity of mobile technologies, we have aimed towards es-tablishing feedback channels between practice and theory, between use and design, and between different academic disciplines where we see a need to synchronize the models and methods we work with. Our research questions have focused on exploring and managing multi-perspectivity as a resource for design. In this paper we look at how we organized our cooperation around these goals, and attempt to address those basic summing-up-the-project questions; How well have we succeeded? What have we learned in the process?

  • 327.
    Eriksén, Sara
    et al.
    Blekinge Institute of Technology, School of Engineering, Department of Interaction and System Design.
    Eliasson, Charlott
    Fiedler, Markus
    Blekinge Institute of Technology, School of Engineering, Department of Telecommunication Systems.
    Chevul, Stefan
    Blekinge Institute of Technology, School of Computing.
    Ekelin, Annelie
    Blekinge Institute of Technology, School of Engineering, Department of Interaction and System Design.
    Mapping service quality: measuring and comparing quality of experience and quality of service for Internet-based map services2007Conference paper (Refereed)
    Abstract [en]

    In this paper, we present an on-going research project in which we are focusing on examining how users of map-based services on-line experience the quality of these services when the traffic load is high, and how the users' experiences of acceptable or not acceptable quality can be related to measurable parameters which can be used to manage network traffic and improve technical solutions. The project is a multi- and interdisciplinary project in cooperation between researchers within human work science and informatics, and researchers within telecommunication systems. Additionally, there are two external partners in the project: a provider of Internet-based map services, and a municipality which uses this provider's map services regularly. One of the main methodological issues addressed in the project is how laboratory based, quantitative research methods from research on Quality of Service in the telecommunication systems area can be related to qualitative research methods focusing on workplace- or other live-world based use situations and Quality of Expereince as defined by users of the services. How can experiments and studies be designed, and results shared, such that both network traffic measuring and evaluation of user experiences retain their own paradigmatic validity and relevance, while fruitfully informing service design?

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  • 328.
    Eurenius, Kerstin
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Från information till interaktion: En studie om hur en visualiserad digital patientjournal kan påverka patientkonsultationen.2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Swedish healthcare are in need of radical changes to meet the requirements from both the government and the patients to create organisational working methods that better support the patients through their healthcare processes. Digitalization of patient data has been going on for decades in order to increase participation and understanding among patients in their care processes. However, availability of information does not ensure understanding. Therefore, resources should be devoted to create conditions to enable participation. The purpose of this study is to explore how visualization of patient data in the patient’s journal can affect the consultation in the encounter between the doctor and the patient. Qualitative interviews were conducted with both patients and doctors. The study suggests that a visualized digital journal could represent a educational tool and contribute to a greater understanding between the patient and the doctor, required that it’s features correspond rather comlex visualization. According to this study, greater understanding in the patient would reasonably generate more and different questions than today, which would not necessarily improve the efficiency in the konsultation. According to the study, greater understanding in the patient would reasonably generate more and different questions than today, which would not necessarily improve the efficiency in the konsultation. Furthermore, a visualized patient's journal may influence the salutogenic effect in the care process why demands regarding the way the resource should be used has to be established.

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  • 329.
    Evgenia, Kateroudaki
    Umeå University, Faculty of Science and Technology, Umeå Institute of Design.
    Beyond numbers: Empowering young people in financial moments2021Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Financial moments are deeply embedded in everyday life and affect all people's lives and activities. People make on a regular basis a lot of financial decisions which are related to day-to-day survival, different banking products, investments, insurance, taxes and much more. Managing all these activities can be intimidating, especially for young people who are transitioning to the adult world. This thesis explores how design can support young adults in improving their financial wellbeing with focus on personal freedom and collective engagement. Aim of the project has been to reimagine the interactions that young people have with financial data and translate numbers into concepts they can relate to, in order to design for more caring and inclusive financial services. The proposed solution is a practical answer to the challenges of emerging adulthood, the nuances of financial independence and the act of togetherness. It is developed with the aim to fit with the existing financial ecosystem and technology. More specifically, the end product is a mobile banking service, Donut, that enables young people to dream, plan and manage their finances with a social twist.

  • 330.
    Ewertsson, Lena
    Halmstad University, School of Education, Humanities and Social Science, Center for Social Analysis (CESAM), Centre for Studies of Political Science, Communication and Media (CPKM). Gothenburg Research Institute, University of Gothenburg, Gothenburg, Sweden.
    Banking on (the) Line: Security & Authentication Practices in the Minimization of Internet Crime2012In: Conference track: Monitoring, identifying, displacing: on everyday surveillance & security practices., 2012Conference paper (Refereed)
    Abstract [en]

    During recent decades, satellite systems and digital technology, the Internet included, gradually have begun to meet and become recombined with existing practices of banking. Homebanking, internet-banking, e-codes, cashpoints, debit cards, card readers in the home and other places, are perhaps some of the most visible expressions of such recombinations. By allowing new forms of organization and interaction, the marriage between banking, satellite and digital techniques has involved radical changes for banking activities as well as for  the individual and society at large. At the same time, it involves a number of dimensions and problems increasingly discussed in terms of crime, threats, uncertainties and risks deriving from particular innovative practices of recombination called, for instance, skimming, hacking and Trojan attacks. In this paper, I explore an issue which hitherto has been little investigated: what do banks do in practice when they deal with problems, threats and uncertainties related to such ’unwanted’ innovative activities? Here I concentrate on Nordea AB, a Stockholm-based financial services group operating in Northern Europe, which is described as ’the world leader of internet banking in terms of usage, having more than 5.9 million online customers doing more than 260 million payments/ year” (Wikipedia). By making more visible the work on security & authentication carried out by Nordea, I hope to illuminate, nuance and problematize more general imaginations of how technologies associated with the Internet can be used in attempts to enact, expand, destabilize or sabotage particular interactions and relations.

  • 331.
    Fabricius, Victor
    Halmstad University, School of Information Technology. RISE Research Institutes of Sweden, Gothenburg, Sweden.
    Exploring Road Traffic Interactions Between Highly Automated Vehicles and Vulnerable Road Users2023Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    Understandings of road traffic interactions are largely based on human-human interactions. However, the development of vehicles controlled by highly auto- mated driving systems (ADS) would introduce a radically novel type of road user. This compilation thesis explores encounters between these “autonomous vehicles” (AVs) and human vulnerable road users (VRUs) such as pedestrians and cyclists. The included publications are connected to three research questions. First, empirical studies are reviewed to highlight existing interactive be- haviors and communication cues. This is followed by a methodological question of how to investigate AV-VRU interactions. Finally, VRUs’ experiences from initial experiments on AV crossing encounters are presented.

    While road user trajectories and kinematic behaviors are viewed as primary mechanisms to facilitate traffic interactions, they might also be influenced by cues such as appearances, gestures, eye-gaze, and external human-machine interfaces (eHMI). Using the Wizard-of-Oz approach, we are able to explore VRU encounters with a seemingly highly automated vehicle. Compared to meeting an attentive driver, AV encounters resulted in a reported lower willingness to cross, lower perceived safety, and less calm emotional state, indicating that the absence of driver-centric cues could lead to interaction issues and impede acceptance of AVs. To further explore this, we included light-based eHMI to signal the driving mode and intent of the vehicle (e.g., intent to yield). Future research should continue to investigate how AVs may co-exist with human road users focusing on aspects such as behavioral adaptations, research methodologies, and the role of various eHMI.

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  • 332.
    Fadahunsi, Simeon
    et al.
    Jönköping University, School of Engineering, JTH, Department of Computer Science and Informatics.
    O'Donnell, Grace
    Jönköping University, School of Engineering, JTH, Department of Computer Science and Informatics.
    Identifying Causes of Burden in Ecological Momentary Assessment Studies2022Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
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  • 333.
    Faraon, Montathar
    et al.
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
    Stenberg, Georg
    Kristianstad University.
    Kaipainen, Mauri
    Södertörn University, School of Natural Sciences, Technology and Environmental Studies, Media Technology.
    Political campaigning 2.0: The influence of online news and social networking sites on attitudes and behavior2014In: eJournal of eDemocracy & Open Government, E-ISSN 2075-9517, Vol. 6, no 3, p. 231-247Article in journal (Refereed)
    Abstract [en]

    This study aimed to examine differences in influence between online news (e.g., New York Times) and social networking sites (e.g., Facebook and Twitter) on attitudes in political campaigns. In a web-based experiment, campaign, polls and election between two fictitious candidates were simulated. Participants’ explicit and implicit attitudes as well as voting behavior were assessed using self-report items and the Implicit Association Test (IAT). The results reveal that information emanating from online news had a significant influence on explicit and implicit attitudes while that of social networking sites did not. Overall, negative items had a stronger impact than positive ones, more so in online news compared to social networking sites. Negative information from either type of media was more likely to change participants’ explicit attitudes in a negative direction and as a consequence also change their vote. Practical implications of the findings and limitations of the study are discussed.

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  • 334.
    Farhoudinia, Bahareh
    et al.
    Sabanci University, Turkey.
    Ozturkcan, Selcen
    Linnaeus University, School of Business and Economics, Department of Marketing.
    Kasap, Nihat
    Sabanci University, Turkey.
    Lexicon-based sentiment analysis of fake news on social media2022In: Presented at the AIRSI2022 Conference: Technologies 4.0 in Tourism, Services & Marketing, Zaragoza, Spain, July 11-13, 2022, Zaragoza, Spain, 2022, Zaragoza, Spain, 2022Conference paper (Refereed)
    Abstract [en]

    Social media is considered one of the primary sources of information. Besides all benefits that social media bring to human life, the popularity of social media simultaneously caused a rapid spread of fake news. Fake news poses a serious threat to societies since it enhances the polarity among different ideas, such as political parties. The fake news issue was further exacerbated during the COVID-19 Pandemic, and fake news studies attracted the attention of plenty of researchers (e.g., Apuke & Omar, 2021; Elías & Catalan-Matamoros, 2020). For example, Fake news claiming that 5G cell towers affect the human immune system has led to the burning of some cell towers in Europe (Mourad et al., 2020). Researchers claimed that fake stories spread more rapidly than true ones on social media (Vosoughi et al., 2018). The rapid spread of fake news makes companies and organizations vulnerable. Fake news about a company can directly affect the company's stock price and cause financial losses. A literature review reveals that scholars from multidisciplinary areas are interested in this topic; for instance, psychology scholars aim to answer research questions such as why people believe and share fake news (Talwar et al., 2019) and what are the characteristics of people who share or are involved in the spread of fake news (Ben-Gal et al., 2019; Brashier & Schacter, 2020). Computer science scholars aim to find ways to detect fake news, using machine learning techniques to create detection models (Faustini & Covões, 2020; Ozbay & Alatas, 2020). Emotion and sentiment analysis of fake news have not been studied in the literature; thus, this research will contribute to the field significantly.

  • 335.
    Farshidi, Azadeh
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    A Secondary Task Test for Evaluating Cognitive Load of MRP Pilots2017Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Remotely-controlled technologies are no longer limited to military applications, such as unmanned military airborne weapons or explosive diffuser robots. Nowadays we can see more and more of remotely controlled devices used as medical equipment, toys, and so forth. One of the most recent areas of interest is robotic telepresence, also known as Mobile Robot Presence (MRP), which provides the ability to interact socially and professionally with other people and even objects in remote locations. One of the known issues with using remotely-controlled devices is the cognitive overload which their operators (pilots) experience and MRP pilots are no exception. However, despite vast research on different ways to address this in military or medical scenarios, little has been done regarding MRPs. This thesis study aims to make a contribution in closing that gap by suggesting a method, developing a prototype implementing it; then conducting an empirical assessment of the method and the prototype as a part of a broader study on MRP, supported by Swedish Research Council. I have suggested a method comprised of a Secondary-task (ST) method and Subjective Rating Scales (SRS), in which the latter act as an evaluation method for the former. Both of them were used in an overarching study in search for the best control device amongst four chosen devices. I collected and analyzed secondary task performance data (e.g. response time, error rates), subjective user ratings, explicit rankings, and observations recordings. My analysis of the collected data shows that using a monitoring and response face recognition secondary task is a plausible method for the assessment of MRP pilot’s cognitive load.

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  • 336.
    Fast, Karin
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Geography, Media and Communication (from 2013).
    Selling (the idea of) mediatization: Contemporary technology discourse and the indispensability of mobile media in work/life2017In: NordMedia: Mediated Realities – Global Challenges, 2017Conference paper (Refereed)
    Abstract [en]

    Hitherto, and mainly by way of ethnographic studies, mediatization research has informed us about the relevance, influence, and role of media in various spheres of social life. Less is known, however, about how mediatization is discursively constructed. The relevance of constructivist approaches to mediatization has been explicated e.g. by Krotz (2017), who calls for critical mediatization studies that consider the economic interests of mediatization stakeholders, including the ICT industry. Against this backdrop, this paper scrutinizes what the alleged ‘mobility revolution’ entails according to some of those who would benefit the most from such a revolution. More concretely, the paper studies the discursive practices of three leading corporations in the mobile communications sector: IBM, Huawei, and Ericsson. Stimulated by critical mediatization theory as well as related accounts of the (technology) discourse-reality relationship, the paper asks: if mobile media changes ‘everything’ in life – whose lives are being changed? If mobile media are ‘indispensable’ to modern ways of living – what are they supposed to do? Ultimately, the paper speaks to the theme of this special issue by interrogating how contemporary mobile technology discourse contributes to the (re-)production of social space. Findings suggest that mediatization is constructed as the response to an internal human drive for connectivity and as an inexorable natural force. Three sub-discourses on mobile technology are identified: ‘technologies of cosmos’, ‘technologies of self’, and, ultimately, ‘technologies of life’. Altogether, these sub-discourses disclose and reinforce the hegemonic nature of mediatization by communicating the indispensability of mobile media in modern – notably, urban and privileged – lives. In addition to providing answers to the study’s empirical questions, the paper includes a discussion about the potential implications of existing discourse overlaps between ICT companies and mediatization theorists, as well as a sketch for an agenda for the ‘discursive turn’ in mediatization studies.

  • 337.
    Fernaeus, Ylva
    et al.
    Umeå University, Faculty of Science and Technology, Umeå Institute of Design. KTH Royal Institute of Technology Sweden.
    Lindegren, Andreas
    KTH Royal Institute of Technology Sweden.
    Celebration of finitude as a post-industrial aesthetics of interaction2023In: Ninth computing within limits 2023, 2023Conference paper (Refereed)
    Abstract [en]

    This paper elaborates on design visions for computing, by attending to the values expressed in ideals around post-industrial ways of living. Such ideals highlight finitude not only as a challenge to overcome, but as an aesthetic quality, captured by notions of preciousness. We discuss three themes: to embrace possibilities within limits, to resist fantasies of unlimited power, and welcoming complexity as an inherent feature of the living.

  • 338.
    Fernaeus, Ylva
    et al.
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Lundström, Anders
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Practicing Design Judgement through Intention-Focused Course Curricula2015In: Design and Technology Education: An International Journal, ISSN 1360-1431, E-ISSN 2040-8633, Vol. 20, no 1, p. 47-58Article in journal (Refereed)
    Abstract [en]

    This paper elaborates on how design judgement can be practiced in design education, as explored in several iterations of an advanced course in interaction design. The students were probed to address four separate design tasks based on distinct high-level intentions, i.e. to 1) take societal responsibility, 2) to generate profit, 3) to explore a new concept, and 4) to trigger reflection and debate. This structure, we found, served as a valuable tool in our context for bringing important topics to discussion in class and for actively practicing design judgement. We discuss what we see as the main qualities of this approach in relation to more conventional course structures in this area, with a focus directed more towards aspects of methodology, specific interaction techniques, and design principles more generally.

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  • 339.
    Fernaeus, Ylva
    et al.
    Mobile Life Centre and KTH, Stockholm, Sweden.
    Vallgårda, Anna
    IT University of Copenhagen, Copenhagen, Denmark.
    Ajna: negotiating forms in the making of a musical cabinet2014In: DIS ’14: Proceedings of the 2014 conference on Designing interactive systems, ACM Digital Library, 2014, p. 915-924Conference paper (Refereed)
    Abstract [en]

    Ajna is a musical cabinet made from a rich composition of acoustic materials and designed to perform digitally composed music. In this paper, we aim to unpack the design as well as key aspects of the design process that lead up to this unique artwork. We base our analysis on interviews with its two creators as well as on observations of Ajna performing in different contexts. From the perspective of interaction design, we first analyse the process of its making through the negotiations between physical form, temporal from, and the interactive gestalts. Lastly, we place these negotiations in a larger picture of bricolage as a design approach. Based on this we then discuss the qualities of bricolage in interaction design.

  • 340. Fernández-Ardèvol, M.
    et al.
    Rosales, A.
    Loos, E.
    Peine, A.
    Beneito-Montagut, R.
    Blanche, D.
    Fischer, Björn
    KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Technology in Health Care.
    Katz, S.
    Östlund, Britt
    KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Technology in Health Care.
    Methodological Strategies to Understand Smartphone Practices for Social Connectedness in Later Life2019In: Proceedings 5th International Conference on Human Aspects of IT for the Aged Population, ITAP 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Springer Verlag , 2019, p. 46-64Conference paper (Refereed)
    Abstract [en]

    Digital practices in later life are not yet well understood. Therefore, this paper discusses the framework for a research design project that aims at tracing differences and similarities in how older adults use their smartphones in circumstances in and outside their homes in Spain, the Netherlands, Sweden, and Canada. The research questions of this international research project focus on the extent to which digital mobile practices relate to perceived social connectedness among older adults aged 55–79 years old. While studies have shown that the subjective experience of ‘being connected’ supports continued wellbeing in later life, there remains an insufficient understanding of the processes through which digital mediated social interaction is effective for social connectedness. The analytical framework of the project prioritizes the co-constituency of (digital) technology and ageing, and takes digital practices in everyday life as its entry point. The main data collection tool will be the tracking of smartphone activity of 600 older adults (150 per country) during four weeks. An online survey and qualitative interviews will gather data about the meanings of the quantified digital practices, and how they shape (if they do) the participants’ connection to the world. This approach will allow us not only to get insight into what older adults say how they used their smartphone but also to gain insight into their real-life daily use. The assessment of the challenges, strengths, and weaknesses of the methods contributes towards an accurate and appropriate interpretation of empirical results and their implications.

  • 341.
    Ferrer Conill, Raul
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Geography, Media and Communication (from 2013). University of Stavanger, Norway.
    Sjovaag, Helle
    University of Stavanger, Norway.
    Olsen, Ragnhild Kr.
    Oslo Metropolitan University, Norway.
    Datafied Societies: Digital Infrastructures, Data Power, and Regulations2023In: Media and Communication, E-ISSN 2183-2439, Vol. 11, no 2, p. 291-295Article in journal (Other academic)
    Abstract [en]

    The datafication and platformization of social processes further the overall shift from an open, public, and decentralized internet towards a private and siloed realm that establishes power asymmetries between those who provide data and those who own, trade, and control data. The ongoing process of datafying societies embraces the logics of aggregation and automation that increasingly negotiate transactions between markets and social entities, informing governance systems, institutions, and public discourse. This thematic issue presents a collection of articles that tackle the political economy of datafication from three main perspectives: (a) digital media infrastructures and its actors, data structures, and markets; (b) the articulation of data power, public access to information, data privacy, and the risks of citizens in a datafied society; and (c) the policies and regulations for effective, independent media institutions and data sovereignty. It concludes with a reflection on the role of media and communication scholarship when studying sociotechnical processes controlled by giant technological companies.

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  • 342.
    Ferwerda, Bruce
    et al.
    Jönköping University, School of Engineering, JTH, Computer Science and Informatics.
    Tkalcic, Marko
    Free University of Bozen-Bolzano.
    Predicting Users' Personality from Instagram Pictures: Using Visual and/or Content Features?2018In: UMAP ’18- Proceedings of the 26th Conference on User Modeling, Adaptation and Personalization, Association for Computing Machinery (ACM), 2018, p. 157-161Conference paper (Refereed)
    Abstract [en]

    Instagram is a popular social networking application that allows users to express themselves through the uploaded content and the different filters they can apply. In this study we look at personality prediction from Instagram picture features. We explore two different features that can be extracted from pictures: 1) visual features (e.g., hue, valence, saturation), and 2) content features (i.e., the content of the pictures). To collect data, we conducted an online survey where we asked participants to fill in a personality questionnaire and grant us access to their Instagram account through the Instagram API. We gathered 54,962 pictures of 193 Instagram users. With our results we show that visual and content features can be used to predict personality from and perform in general equally well. Combining the two however does not result in an increased predictive power. Seemingly, they are not adding more value than they already consist of independently.

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  • 343.
    Ferwerda, Bruce
    et al.
    Jönköping University, School of Engineering, JTH, Computer Science and Informatics.
    Tkalcic, Marko
    Free University of Bozen-Bolzano.
    You Are What You Post: What the Content of Instagram Pictures Tells About Users’ Personality2018In: 2nd Workshop on Theory-Informed User Modeling for Tailoring and Personalizing Interfaces (HUMANIZE), CEUR-WS , 2018Conference paper (Refereed)
    Abstract [en]

    Instagram is a popular social networking application that allowsusers to express themselves through the uploaded contentand the different filters they can apply. In this study we look atthe relationship between the content of the uploaded Instagrampictures and the personality traits of users. To collect data, weconducted an online survey where we asked participants tofill in a personality questionnaire, and grant us access to theirInstagram account through the Instagram API. We gathered54,962 pictures of 193 Instagram users. Through the GoogleVision API, we analyzed the pictures on their content and clusteredthe returned labels with the k-means clustering approach.With a total of 17 clusters, we analyzed the relationship withusers’ personality traits. Our findings suggest a relationshipbetween personality traits and picture content. This allow fornew ways to extract personality traits from social media trails,and new ways to facilitate personalized systems.

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  • 344. Fiedler, Markus
    Euro-NGI D.JRA.6.1.1: State-of-the-art with regards to user-perceived Quality of Service and quality feedback2004Other (Other academic)
    Abstract [en]

    This deliverable D.JRA.6.1.1 presents a review of the state-of-the-art with regards to Quality of Service from the user's perspective and quality feedback, which is the topic of the corresponding work package WP.JRA.6.1 as part of the Joint Research Activity "Socio-Economic Aspects of Next Generation Internet" of the Network of Excellence "Euro-NGI". The document contains a survey of Quality of Service-related standards and discusses the current status regarding Quality of Servce in the Internet. The central role of the user is highlighted, and methods how to relate user perception to technical parameters on application and network level are discussed. Furthermore, currently existing quality feedback and management facilities in Internet are reviewed. Complementary work of the involved partners within these fields is presented, showing the broad range of compentence of the partners within the scope of JRA.6.1. Finally, relevant research issues are identified, providing a promising basis for future joint research.

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  • 345. Fiedler, Markus
    et al.
    Ekelin, Annelie
    Dittrich, Yvonne
    Eriksén, Sara
    E-government as co-construction: Networks, accountability, and working relations of technology production and use2003Conference paper (Refereed)
    Abstract [en]

    The project within which this paper was co-authored focuses on the domain of e-government and is a deliberate attempt by the involved partners to cultivate and expand local and regional spaces for situated innovation, design and development of public services and ICT use in the public sector. Our starting point is e-government understood as co-construction. The project is currently being funded by the Innovative Actions within ERDF, the European Regional Development unding. The partners of the e-overnment arena are public service providers, ICT providers and researchers from a number of different disciplines. In this paper, we focus on communication networks and accountability. Are communication networks enablers or disablers for e-government services, and how can they be held accountable to their users? To what extent might we need to help each other unpack ‘black boxes’ and exchange them for ‘glass boxes’ in communicating with users and across disciplinary boundaries? Using metaphors and models from telecommunications, software engineering, informatics, business administration and human work science, and inspired by the Scandinavian tradition of Participatory Design, we attempt to establish a common basis to explore the evolving technologies and practices in e-government.

  • 346. Finley, Jeanne
    et al.
    Muse, John
    Suchman, Lucy
    Blomberg, Jeanette
    Newman, Susan
    Trigg, Randall
    O Night Without Objects1999In: Arti and Innovation: the Xerox PARC Artist in Residence Program, Cambridge, MA: MIT Press , 1999Chapter in book (Other academic)
  • 347.
    Finsberg, Daniel
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Educational Studies (from 2013).
    Henriksson, Jacob
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Educational Studies (from 2013).
    - Fröken, så här gör flygplanet när det flyger: En socialsemiotisk studie kring hur augmented reality stödjer barnsmultimodala kommunikation och lärande kring fenomenet flyga2022Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose with this study is to examine how augmented reality can be a support in children's communication and meaning making when it comes tothe phenomenon of flying. The study began with an activity being planned and designed with the support of the social semiotic perspective. In the planning phase, it was decided that the mobile application Quiver AR would be used as it had a simple graphical interface and was easy to handle for the purpose of the activity. The application uses special color images that are scanned and then converted into a three-dimensional animated image in the applicationThe study was conducted through an unstructured video observation in which two children and an educator participated. In the activity, the children had to start by defining the phenomenon of flying with the support of leading questions from the educator. In the second phase, the educator introduced the application to the children and picked out the prepared color pictures belonging to the application.What emerged as a result of the data collected was that the Quiver app can be used as a supportive tool as it enhances children's social actions and communication with each other about the physical phenomenon of flying. This became clear when the children interpreted the images shown in the Quiver application several times during the activity and were able to further develop their communication. The study also showed that augmented reality does contribute to the children’s meaning-making during the time they use the application.

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  • 348.
    Fischer, Anton
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Jameson, Flora
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Designing for Interconnectedness: Strategies for More-Than-Human Experiences2023Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    More-than-human design represents a paradigm shift that decentralises the human in relation to the rest of the living world. As part of this movement, scholars call for a new worldview that recognizes the interconnectedness between human and non-human beings. Prior studies have focused on the experience of human-human connections, leaving the more- than-human largely unexplored. Addressing this gap, this study explores design strategies for fostering feelings and reflections of interconnectedness towards the more-than-human world and associated emotions. With a research-through-design methodology, two workshops were conducted, resulting in six key design strategies and an "interconnectedness experience framework". The strategies were evaluated through a prototype in partnership with AquaPrint, a Swedish company that up-cycles fishing nets into designer furniture. Future research should evaluate the strategies individually and in combinations as well as in a field setting. The presented framework and strategies are intended for practitioners as inspiration in design projects to promote noticing the more-than-human world, and encouraging a posthuman perspective. 

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  • 349.
    Fischer, Björn
    KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Technology in Health Care.
    A Socio-Material Study of User Involvement: Interrogating the practices of technology development for older people in a digitalised world2022Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    Population ageing and increased digitalization each constitute an ongoing and profound transformation within contemporary modes of living, as growing advances in technological development mix and intermingle with the lived realities of older people as the final recipients. It is against the backdrop of this interplay that user involvement has enjoyed ever-rising advocacy to an almost normative degree. Beyond articulating methodological principles, however, the literature has remained surprisingly vague as to the practical implementation of the approach. Less appears to be known, both empirically and conceptually, about how design and user involvement are done in practice and how they would matter to bring about intentional or unintentional effects. 

    To engage with these developments, this thesis aims at taking the practices of user involvement and design to the centre of its inquiry by adopting a perspective from Science and Technology Studies (STS). Specifically, the thesis seeks to both build on and contribute to the established body of STS on the connection between technology design and older users and ask: What is there to learn about user involvement as a method, if we focus on the practices of doing user involvement? To answer this question, the thesis studies four different aspects of the practices of user involvement and design. In particular, the thesis reviews the literature on how user involvement mattered in previous empirical projects that include older people (Paper I), it examines how different configurations of participation matter in design workshops (Paper II), it scrutinizes the achievement of user involvement in corporate practices (Paper III) and it traces the circumstantial performances of such practices (Paper IV). The largest empirical piece comes from a two-year ethnographic study of a small- to medium-sized enterprise, the material from which informed Paper III and Paper IV.

    The findings highlight how user involvement in practice is both contingent and transformative, as it selectively enrols different participants and performs multiple realities. In practice, user involvement appears to be dependent on a set of underlying premises and socio-material conditions and thus is always a dynamic and momentary achievement. Furthermore, the thesis shows how the practices of user involvement themselves may bring into existence different realities, articulating and materializing particular versions of objects and images of ageing. Accordingly, the thesis contributes theoretically by illuminating the underlying socio-material facets of user involvement, and by emphasizing ageing as a particular object/image of design. Specifically, the appended papers encompass a conceptual framework, as well as three new concepts: design multiple, shifting interstices and viscous image landscape, in order to theorize the underlying conditions for user involvement, its relationship with design and its entanglement with ageing. Practically, the thesis enunciates three main implications regarding questions of goodness, politics and ethics.

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  • 350.
    Fischer, Björn
    et al.
    KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Health Informatics and Logistics.
    Peine, Alexander
    Faculty of Humanities, Open Universiteit, Heerlen, the Netherlands.
    Östlund, Britt
    KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Health Informatics and Logistics.
    Doing User Involvement: Shifting Interstices and Coalescing Tensions in Care Technology2022In: Science, Technology and Human Values, ISSN 0162-2439, E-ISSN 1552-8251Article in journal (Refereed)
    Abstract [en]

    This paper explores user involvement in company practice as a method that is both contingent and transformative. Drawing on ethnographic research in a small- to medium-sized care technology company, we trace how user involvement is enacted in diverse forms to resolve, deal with, and circumvent the frictions and tensions surrounding it. While encompassing similar types of configuration work, these varying enactments differ as they selectively enroll different actants, objectives, and procedures. We refer to these peculiar enactments as occurring in shifting interstices of coalescing tensions. In so doing, we are in conversation with literature in science and technology studies studying the socio-material constitution of users and the social role of methods. We build on and extend previous arguments revolving around the effects of methods and implicit ways of designers configuring users to draw attention to the situational character of doing user involvement. In particular, we argue that investigating shifting interstices offers novel ways of analyzing and thinking about the spatialities, temporalities, frictions, and objects involved in method practices, raising awareness of what it takes to momentarily “do” method this way, and not otherwise. We conclude by discussing conceptual and practical implications for understanding and remaking methods.

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