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  • 301. Elg, M.
    et al.
    Witell, Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustafsson, Anders
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Blomkvist, O.
    Managerial Implications for Customer Focused Product Development1998Conference paper (Refereed)
  • 302.
    Enquist, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    The Dialectic between Governance and Management- Accounting/Control: The Case of Public Transport in Sweden Paper2002Conference paper (Refereed)
  • 303.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Corporate Social Responsibility and Brand Cultivaton2004Conference paper (Refereed)
  • 304.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gustafsson, A.
    Brown, W. S.
    Johnston, R.
    Corporate Social Responsibility and Brand Cultivation2004Conference paper (Refereed)
  • 305.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Petros Sebhatu, Samuel
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Corporate Social Responsibility2008In: The Asian Journal of Quality, ISSN 1598-2688, Vol. 9, no 1, p. 55-67Article in journal (Refereed)
  • 306.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Roos, L-U.
    Values Based Service Innovations: A Study in the Truck Industry2008Conference paper (Refereed)
  • 307.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Corporate Governance & Corporate Social Responsibility as Resources in S-D Logic for Values Based Service Business: An explorative study of IKEA, Starbucks and H&M2011Conference paper (Refereed)
  • 308.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Edvardsson, Bo
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center.
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Corporate Social Responsibility for Charity or for Service Business?2007Conference paper (Refereed)
  • 309.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Values Resonance as a Basis for Values Based Service Business2011Conference paper (Refereed)
  • 310.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Edvardsson, Bo
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Values-based Service Quality: Narratives from IKEA2006Conference paper (Refereed)
  • 311.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Fredriksson, Odd
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Användarperspektiv på e-tjänster i offentlig verksamhet: En fördjupningsstudie kring användarperspektivet inom området e-tjänster i offentlig verksamhet2003Report (Other academic)
    Abstract [sv]

    VINNOVA har i ett antal olika arbetsmöten identifierat e-tjänster i offentlig verksamhet somett tillväxtområde. För att förstå området bättre, samt de kritiska frågor som behöver belysasför att hållbar tillväxt ska kunna skapas, har VINNOVA ansett det nödvändigt att med hjälpav olika forskningsmiljöer få till stånd ett antal fördjupningsstudier. En av dessa studier röranvändarperspektivet. Föreliggande dokument är denna fördjupningsstudies slutdokument.Delar av studien har presenterats muntligt inom ramen för en hearing som VINNOVAanordnat den 4 november 2003.

  • 312. Enquist, Bo
    et al.
    Johnson, Mikael
    Camén, Carolina
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Contractual Governance for Sustainable Service2005In: QRAM - Qualitative Research in Accounting & Management, Vol 2, No 1, 2005Article in journal (Refereed)
  • 313. Enquist, Bo
    et al.
    Johnsson, Mikael
    Skålén, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    Adoption of Corporate Social Responsibility: A Stakeholder View2006In: Qualitative Research in Accounting and ManagementArticle in journal (Refereed)
  • 314.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Johnsson, Mikael
    Skålén, Per
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
    From Shareholder Strategy to Social Harmony?: The Institutionalization of Corporate Social Responsibility in Swedbank2003Conference paper (Refereed)
  • 315.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Dynamic and Complex Public Transit Service Eco-­‐system for Resilient Living Cities2015In: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. / [ed] Gummesson, E., Mele, C., Polese, F., Naples, 2015Conference paper (Refereed)
  • 316.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
    Public Transport as a dynamic and transformative values based service eco-system for resilient living cities2015Conference paper (Refereed)
    Abstract [en]

    Introduction

    Transformative and integrated transport system for living city regions are given a due slant for the societal and ecological perspective in a response for the many demands especially equality and democratization (Peñalosa, 2014), engagement and environment (Newman et al., 2009). Transformative service includes sustainability for providing a rich opportunity for significant and insightful study that repercussions social, collective and individual well-being (Östrom et. al., 2014 and Anderson et al., 2012). Service ecosystems need shared institutions (rules) to function effectively and coordinate activities among actors (Lusch and Vargo, 2014). These institutions, beside, have to cooperate in service ecosystems based on shared values and shared meanings (Edvardsson and Enquist, 2009). Public Transport as a dynamic and transformative values based service eco-system is about the role of governmental agencies and other stakeholders in the network (Enquist and Johnson, 2013) as part of moving from incremental progress towards transformational action for shaping an inclusive and sustainable business (Williams, 2014) for resilient living cities.

    The main theoretical and empirical challenges are how to understand public transport as dynamic and transformative values based service eco-system for living city regions to develop and implement a feasible and proactive tool for changing the mindset. This paper is of an explorative comparative study based on the public transport value networks in four city regions – Stockholm, London, Paris, and Singapore.

    Empirical and Theoretical Framework

     In this study, we see public transport as a transformative way, which is used as a tool for proactive developing of city regions for living cities (Kallidaikurichi and Yuen, 2010). These cities are in transition for a transformative change (Grin et. al. 2010): dynamic city networks, which learn and innovate (Campell, 2012), resilient infrastructure cities (Newman, 2010) including seven elements of a vision for more resilient transport (Newman et al, 2009) and cities as a world of mobile lives (Elliott and Urry, 2010). This is from transformative service perspective, which is conceptualizes the relationship between service entities and consumer wellbeing to serve as a catalyst for future research focusing on the transformative impact on services on consumers (Anderson et al., 2013). There, we also address Jan Gehl’s thoughts on “cities for people” in which public transport, cycling and walking are keys for a sustainable and vibrant city. He indicates that “The compact city – with development grouped around public transport, walking and cycling - is built around public transport, walking and cycling - is the only environmentally sustainable form of city. However, for population densities to increase and widespread walking and cycling, a city must increase quantity and quality of well-planned beautiful urban spaces that are human in scale, sustainable, healthy, safe and lively certainly alive (Gehl, 2010, p. IX). In this paper, we see public transport as a service eco-system (Lusch and Vargo, 2014) used as a tool for proactive developing of city regions for living cities (Kallidaikurichi and Yuen, 2010).

    Today, Public Transport (PT) is built upon transformative way of thinking something more than operand resources (Lush and Vargo, 2014) too, which was used to be implied in a production oriented way (ibid.). We illustrate this understanding with a statement from Boris Johnson, Mayor of London. 

    We can think of small cities that are lovely to live in – tranquil and green and blessed with efficient public transport. And then we can think of big cities that are global economic powerhouses – teeming with the noise, energy and ambition of million people. I want London to have the best of both worlds.

     In our study, these city regions, today, have big challenges to transform for a resilient and living city. Here are some examples of the four city regions from our current research:

    Stockholm: Shifting the focus from vehicles to human beings: The big challenge for the region is space incrusted with congestion problems in a rapid growing population; Capacity problems in railway infrastructure; Lack of dedicated roads for busses. Public transport in Stockholm County should be easily accessible, reliable and environmentally friendly. The City´s Vision for 2030 describes what it will be like to live in, work in and visit Stockholm.

    London: From 2011 to 2021 London’s population will have risen by a million. Need of an even better transport links to move people across the city to their jobs and homes. Future prosperity depends on a transport system that can support that huge population growth.

    Paris: Like many European cities, has a strong transit system and a walkable central area, but over recent decades it has given over more and more space to the car. Now in a bid to reclaim its public spaces it is implementing a series of policies to reduce the number of cars in the city. The master plan for 2030 focus on developing an attractive metropolis at the same time as handling societal, environmental and economic challenges for the region.

    Singapore: Changing commuter expectations and norms: Public tells that they will connected to more places and get them faster and more comfortable. Increasingly people are also voicing concerns about the impact of the transport system on the environment, whether it is noise pollution or carbon emissions, or impact on greenery and recreational place.

    In this article Public Transit Service is seen as an Eco-system for transforming a larger and even more complex Eco-system: a whole city region. However, it has to face the challenges emerged during this process, which we call it “Transformative challenges”. Transformative challenges are embedded in the vision of these city religions and are concentrated on Social, environmental, mobility and resilience challenges of each city region.

    Resilient Cities need to last and respond on crisis for change and build upon consensus around cooperation and partnership (Newman et al., 2009) The opposite is city build upon fear which make decisions based on short-term responses and the only driving force is competition (ibid.) The challenge is to breaking the norm of using cars in the city (Hajer et al, 2012; Gärling et al, 2013) and to find an alternative discourse for a resilient living city.

    Lusch and Vargo (2014) give a lecture of strategic thinking of an eco-system from the lens of SD-logic zooming in and zooming out for seeing the bigger picture (micro, meso, macro) and designing for density and relationship (ibid. p.180 ff.). Lush and Vargo address this in a conceptual way but it doesn´t say so much what that mean in a real context. Lusch and Vargo (2014) focus on operant resources that are capable to acting with other resources (ibid. p. 181).

    Developing a resilient and living city has a counter effect on sustainable development. The emergence of greening, especially “climate change” is one of the lead way developments in transport sector, which provides the input to deal with the transformation process of integrating sustainability into new infrastructural changes. Public Transport as a dynamic system is vital to the role of cities, governmental agencies and other stakeholders in the network towards creating a transformational action for shaping inclusive and resilient living cities.

    References

    Anderson L., Ostrom, A. L., Corus, C., Fisk, R. P., Gallan, A. S., Giraldo, M., Mende, M., Mulder, M., Rayburn, S. W., Rosenbaum, M. S., Shirahada, K., & Williams, J. D. (2013). Transformative service research: An agenda for the future, Journal of Business Research, 66 (8), 1203-1210.

     Campell, T. (2012) Beyond Smarter Cities – How cities network, learn and innovate, Earthscan, Routledge, New York

    Edvardsson, B. and Enquist, B. (2009) Values-based service for sustainable business – Lessons from IKEA, Routledge London 

    Elliott, A. and Urry, J. (2010) Mobile Lives, Routledge, Abingdon

    Enquist, B. and Johnson, M. (2013) Styrning och navigering i regionala kollektivtrafiknätverk, Karlstad University Studies 2013:14, Karlstad

    Gehl, J. (2010), Cities for People, Island Press, Washington.

    Grin, J., Rotmans, J. and Schot, J. in collaboration with Geels, F. and Loorbah, D (2010) Transitions to Sustainable Development – New Directions in the Study of Long Term Transformative Change, Routledge, New York

    Gärling, T, Ettema, D. and M. Friman (eds) (2013) Handbook of Sustainable Travel Springer, Heidelberg

    Hajer, M., Hoen, A. and Huitzing, H. (2012) Shifting Gear: Beyond Classical Mobility Policies and Urban Planning in van Wee, B (ed) Keep Moving, Eleven International Publishing, Hague

    Kallidaikurichi, S. and Yuen, B. (eds.) (2010) Developing Living Cities – From Analysis to Action, World Scientific Publishing Co. Pte. Ltd, Singapore

    Lusch, R. and Vargo, S. (2014) Service Dominant Logic. Premises, Perspectives, Possibilities, Cambridge University Press, Cambridge

    Newman, P. (2010) Resilient Infrastructure Cities in Kallidaikurichi, S. and Yuen, B. (eds.) Developing Living Cities – From Analysis to Action World Scientific Publishing Co. Pte. Ltd, Singapore 

    Newman, P., Beatley, T. and Boyer, H. (2009) Resilient Cities Responding to Peak Oil and Climate Change, Washington, Island Press

    Peñalosa, Enrique (2014), Key note speaker at Persontrafik 2014, 28th of October, 2014, Stockholm.

    Williams, O. (2014) Corporate Social Responsibility – The role of business in sustainable development, Routledge, New York   

    Östrom A. L., Mathras, D., and Anderson L., (2014), Transformative Service Research: An Emerging Subfield Focused on Service and Well-Being; at Rust R., Huang M. (edtrs.), Handbook of Service Marketing Research, Edward Elgar Publishing Ltd.

  • 317.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Service Innovation driven transformative Public Transport for resilient and living City regions2015In: People and the planet in the Anthropocene, 2015Conference paper (Refereed)
  • 318.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    The "Grammar of Trust”: the challenge of interlinking corporate governance, corporate socialresponsibility and business models in business practices.2014Conference paper (Refereed)
  • 319.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Values based governance for sustainable business inservice eco systems2014Conference paper (Refereed)
    Abstract [en]

    This study is of an explorative nature based on six Globally Integrated Enterprises - GIEs (Palmisano, 2006), which can be seen as values based service companies (Pruzan, 1998; Edvardsson and Enquist, 2009). These six enterprises are: Ericson, IBM, IKEA, Volvo, Tetra Pack and Unilever. 

    To further understand the methodological approach we look into different business logics. Vargo (2007) use the label transcendence to explain the logic of value creation. Enquist et. al. (2014) have further investigated this concept of transcendence for Business Logics and argue that it is a need not only for one single business logic.  There are several business logics such as Exchange logic; Steering logic; Value creation logic; Business interaction logic; Responsibility logic; and Communication logic (Ibid). In this paper, we will, in an explorative way take this a step further and combine these business logics (Enquist et. al., 2014) with values based service thinking (Edvardsson and Enquist, 2009)  and look for values based governance driven by SD-Logic for sustainable business in value networks or eco systems. 

    For “evolving service for a complex, resilient, and sustainable world” the paper address interlink between corporate governance, corporate social responsibility and business models based on values based and triple bottom line thinking. Understanding how value is “networked” and “co-created” by “steering and navigating” in specific contextual settings is deemed essential in securing sustainable service business in which social and environmental perspectives and governance issues are embedded (Enquist et. al., 2014).

  • 320.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Walk the talk” for sustainable citizenship: EPOPA as a potential values-based sustainable business case?2006Conference paper (Refereed)
  • 321.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Camén, Carolina
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).
    Values based governance and service innovation for facilitating sustainable public transport value network: the importance of the interlink between public governance, CSR, contractual governance and business model2015Conference paper (Refereed)
    Abstract [en]

    Osborne (2010) has argued for New Public Governance as a significant paradigm for public services delivery, embracing policy-making and a range of inter-organizational and networked-based modes for public services delivery (ibid. p. 413).  This thinking is an alternative to Public Administration or New Public Management, which the idea for “Public Governance and public service delivery: as a research agenda for the future” (Osborne, 2010). The indication of policy-making as a governance issue and co-production, co-creation for service delivery combine the public governance literature with the service literature. We agree with this and will take this a step further and argue for interlink between public governance, CSR, contractual governance and business model guided by a service business logic (Lusch and Vargo, 2014). Those concepts are contextually interlinked. In this article the specific public service context is “public transport value network” (Enquist et al, 2011). In that context the contractual governance is crucial guided by service business logic.

    In this article we will use examples of “Public transport value networks” from the city-regions of Stockholm, London and Paris to illustrate our conceptual framework. All of those city-regions have to handle economic, social and environmental issues as societal challenges. The societal challenges in those city-regions are driven by proactive policy-making and facilitating of resources for change. Service innovation is an important tool for change (Lusch and Vargo, 2014) but for societal issues the influence of CSR –practice and sustainable development has to be included as part of the service innovation processes (Edvardsson et al, 2013). Lusch and Vargo (2014) talk about strategic thinking and taking advantage of unstable environments. This is what societal challenges is all about.  This is also in line with SD-logic which are essentially co-creating value for customers and other stakeholders and facilitating, rather than just predicting to provide service” (ibid. p. 191).  We will introduce and argue for values based governance, service innovation and the important role of shared values for sustainable service business (Edvardsson et al, 2013).  Service networks need shared institutions (rules) to function effectively and coordinate activities among actors (Lusch and Vargo, 2014). These institutions have to cooperate in service networks based on shared values and shared meanings (Edvardsson et al, 2013).

    Public Transport Value Network as a dynamic and transformative values based service network is about facilitating the network in the interaction of governmental agencies, service providers and the customers/citizens in the network. To facilitate a public/private partnership for public service in a value network is also about designing the right contracts for sharing the cost for setting up and running the network, increase numbers of travellers which use the network and improve positive effects for society. The service providers have their business models, the public transport authority have theirs and those models have to meet in a joint contract. Public Transport for co-creating value for people and developing sustainability for society and the different business models and contractual governance has to be based on the same values based service logic.

    Key words: Service innovation, values based governance, contractual governance, public transport value network

  • 322.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Sebhatu, Samuel Petros
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Johnson, Mikael
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
    Transcendence for Business Logics in Value Networks for Sustainable Service Business2015In: Journal of service theory and practice, ISSN 2055-6225, E-ISSN 2055-6233, Vol. 25, no 2, p. 181-197Article in journal (Refereed)
  • 323.
    Enquist, Bo
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Sundström, Erik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Operatörers förutsättningar och drivkrafter för anpassning av trafiksystemen2001Report (Other academic)
  • 324.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Arbetsmiljön2002Conference paper (Refereed)
  • 325.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Arbetsmiljön - ett kapitelutkast2002Conference paper (Refereed)
  • 326.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Nya organisationsformers effekter för arbetsvillkor och service2003In: Marianne Blomsterberg och Tiiu Soidre (red.): Reflektioner. Perspektiv i forskning om arbetsliv och arbetsmarknad, Göteborg: Sociologiska institutionen, Göteborgs universitet , 2003Chapter in book (Refereed)
  • 327.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Organisation, arbetsvillkor och service vid försäkringskassan: En studie i Blekinge, Dalarna och Kronoberg2002Report (Refereed)
  • 328.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Organisational Forms and their Effects on Working Conditions and Service Quality: The Case of the Swedish Social Insurance Agency2005Conference paper (Refereed)
  • 329.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Starta eget-bidrag - en kvalitativ studie av framgång och misslyckande2002In: Arbetsmarknad & Arbetsliv, Vol. Vol 8, nr 1, p. 18-29Article in journal (Refereed)
  • 330.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Starta eget-bidrag: En studie av framgångar och misslyckanden2001Report (Refereed)
  • 331.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    The Swedish Start Up Grant - Success or Failure2002Conference paper (Refereed)
  • 332.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    The Swedish Start-up Grant: A Qualitative Study of Success and Failure2003In: Forum Empresarial. Adminstración de Empresas, Vol. Vol 8, p. 42-59Article in journal (Refereed)
  • 333.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Våra arbetsmiljöer2002In: Lars H Hansen och Pal Orban (red.): Arbetslivet, Lund: Studentlitteratur , 2002Chapter in book (Refereed)
  • 334.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Bergman, Ann
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Forde, Chris
    MacKenzie, Robert
    Robinson, Andrew
    Cook, Hugh
    Contingent Work in Construction: Results from a two Country Study2009Conference paper (Refereed)
  • 335.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Edvardsson, Bo
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    New Organisations and their Effects for Employees and Customers2005Conference paper (Refereed)
  • 336.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Saruckij, Mark
    Business Start-up Motives and Satisfaction Among Swedish Self-employed2006In: World Review of Entrepreneurship, Management and Sustainable Development. Vol 2, no 4, pp 295-308Article in journal (Refereed)
  • 337.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Saruckij, Mark
    Working Conditions among Micro Entrepreneurs in Poland and Sweden2007Conference paper (Refereed)
  • 338.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Szarucki, M
    A Comparative Analysis of the Start-up Motives among Micro Entrepreneurs in Poland and Sweden2006Conference paper (Refereed)
  • 339.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Szarucki, Mark
    Being a Micro Entrepreneur - Working Conditions in Poland and Sweden2008Conference paper (Refereed)
  • 340.
    Eriksson, Birgitta
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
    Larsson, Patrik
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Szarucki, Mark
    Being a Micro Entrepreneur: Working Conditions in Poland and Sweden2009Conference paper (Refereed)
  • 341. Eriksson, L.
    et al.
    Norman, A-C.
    Friman, Margareta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Electronic Service Quality: Public Transport Information on the Internet2007In: Journal of Public TransportationArticle in journal (Refereed)
  • 342.
    Eriksson, Lars
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Friman, Margareta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gärling, T.
    Car users stated reasons for potential reduction of commuting2007Conference paper (Refereed)
  • 343.
    Eriksson, Lars
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Friman, Margareta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gärling, T
    Determinants of Car Users´ Intention to Switch to Public Transport2008Conference paper (Refereed)
  • 344.
    Eriksson, Lars
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Friman, Margareta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gärling, T.
    Fujii, S.
    Hagihara, G.
    Internet-based Method for Experimental Simulation of Car-use Reduction2008Conference paper (Refereed)
  • 345.
    Eriksson, Lars
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Friman, Margareta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
    Gärling, Tommy
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Perceived Attributes of Bus and Car Influencing Satisfaction with the Work Commute2011In: The 9th Biannual conference of Environmental Psychology, 2011Conference paper (Refereed)
  • 346.
    Eriksson, Lars
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Friman, Margareta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Gärling, Tommy
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Perceived Attributes of Bus and Car Mediating Satisfaction with the Work Commute2013In: Transportation Research Part A: Policy and Practice, ISSN 0965-8564, E-ISSN 1879-2375, Vol. 47, p. 87-96Article in journal (Refereed)
    Abstract [en]

    In an experimental simulation employing 123 undergraduates the effect of different travel modes on satisfaction with travel, mood after the day traveled, and satisfaction with the day as a whole were assessed for the work commute by car or bus. Car was rated higher than bus on satisfaction with travel. This mode difference was accounted for by ratings of the mode-specific attributes fun, lifestyle match, and feeling secure for which car was rated higher than bus. It was also shown that satisfaction with travel partially mediated the effect of travel mode on mood. Satisfaction with the day as a whole was however not influenced by travel mode when controlling for the mood effect of travel.

  • 347.
    Eriksson, Lars
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Norman, A-C.
    Friman, M.
    Electronic Service Quality: Public Transport Information on the Internet2007In: Journal of Public TransportationArticle in journal (Refereed)
  • 348.
    Ettema, D
    et al.
    Faculty of Geosciences, Department of Human Geography and Planning, Utrecht, The Netherlands.
    Gärling, Tommy
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Department of Psychology, Göteborg, Sweden.
    Olsson, E Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Friman, Margareta
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Out-of-Home Activities, Daily Travel, and Subjective Well-Being2010In: Transportation Research Part A: Policy and Practice, ISSN 0965-8564, E-ISSN 1879-2375, Vol. 44, no 9, p. 723-732Article in journal (Refereed)
    Abstract [en]

    It is argued that utility theory that underpins current cost-benefit analyses of daily travel needs to be complemented. An alternative theoretical framework is to this end proposed which applies subjective well-being (SWB) to travel behaviour analysis. It is posited in this theoretical framework that participation in goal-directed activities, facilitated or hindered by travel, contributes to SWB, that the degree of travel-related stress in participating in these activities reduces SWB, and that positive affect associated with travel in itself has an impact on SWB.

  • 349. Ettema, Dick
    et al.
    Friman, Margareta
    Karlstad University, Faculty of Economic Sciences, Communication and IT.
    Gärling, Tommy
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Olsson, E Lars
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Psychology. Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Fujii, Satoshi
    How in-vehicle activities affect work commuters’ satisfaction with public transport2012In: Journal of Transport Geography, ISSN 0966-6923, E-ISSN 1873-1236, Vol. 24, p. 215-222Article in journal (Refereed)
    Abstract [en]

    Research has recently questioned the commonly held opinion that travel time is valued as negative, arguing that engagement inactivities during travel may make these trips more enjoyable or productive. Satisfactionwith travel has to date been assessed using utility-based models or measures of productivity of the trip. The present study is the first to assess the influence of activities performed during travel on publictransport users’ subjective well-being. To this end, a survey was conducted in Sweden in 2010 in which activities during the work commute by publictransport were recorded and subjective well-being during travel was measured retrospectively using the Satisfactionwith Travel Scale (STS). Results show that talking to other passengers has the strongest positive effect on STS, whereas activities related to entertainment and relaxation lead to lower STS, possibly since engaging in these activities reflect unsuccessful attempts to abate boredom. In addition, it is found that activities during travel may have a more positive effect on the commute back home, suggesting that the mindset related to the destination influences travel satisfaction.

  • 350. Ettema, Dick
    et al.
    Gärling, Tommy
    Karlstad University, Faculty of Arts and Social Sciences (starting 2013).
    Friman, Margareta
    Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
    Travel and Well-Being2015Conference paper (Refereed)
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