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  • 251.
    Aspling, Fredrik
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Juhlin, Oskar
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Chiodo, Elisa
    Smelling, pulling, and looking: unpacking similarities and differences in dog and human city life2015Ingår i: Proceedings of the 12th International Conference on Advances in Computer Entertainment Technology, Association for Computing Machinery (ACM), 2015, 64Konferensbidrag (Refereegranskat)
    Abstract [en]

    The problem of understanding animals, e.g., what they want and what they are doing, are recurrent matters for the emerging field of animal-computer interaction (ACI). We focus on animals in the city by bridging the field with urban studies and open up for new design opportunities in terms of the possibilities of new digital technology to re-configure animal city life. We present an ethnomethodological video analysis of the negotiations and interactional work between two leashed pugs and a handler walking down a street. We unpack similarities and differences between the two species in terms of their interests and intentions in an urban environment through detailed examination of the moments in the walk when the leash is pulled taut. We show how a strained leash can result from a conflict between the dog’s attentiveness towards other dogs by smelling and looking, and the human’s urge to move along. We propose design directions supporting the dogs’ wants and needs by accessing the handler with information on the dogs’ curiosities in other dogs by visualizing the invisible scent-universe of the dogs and encourage dog-dog interaction.

  • 252.
    Aspling, Fredrik
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Wang, Jinyi
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Juhlin, Oskar
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Plant-computer interaction, beauty and dissemination2016Ingår i: Proceedings of the Third International Conference on Animal-Computer Interaction, Association for Computing Machinery (ACM), 2016, 5Konferensbidrag (Refereegranskat)
    Abstract [en]

    We inquire into ways of understanding plant interaction through a triangulation of four approaches: a multispecies ethnography of people's ordinary practices and doings in relation to sakura trees during their short blossoming season; readings of theoretical works on human-plant relations and plants' urge to spread; a systematic review of how plants are involved in computing and computer systems; and finally a review study on how cherry blossoms are used in design and architecture. We bring these together and propose to discuss the involvement of florae in computer systems and design items through the lens of understanding plant interaction as temporally extended dissemination and agency to spread. The design intent within Animal-Computer Interaction (ACI) has been to develop systems where non-human species are seen as "users". If such an approach is applied to plants, then we need to frame research in a direction that aims to give us an understanding of what these sorts of users are doing. Since the most successful forms of dissemination are hedonic, we argue that researchers should focus more specifically on system design that supports aesthetic interaction, rather than supporting abstract contemplation, as has been common within Human-Computer Interaction (HCI).

  • 253.
    Asproth, Viveca
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Challenges for the Future in an ICT Context: ...for Stig2011Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
    Abstract [en]

    Contents:

    Introduction Viveca Asproth 1

    Fear for Sustainability? A Simulation Study Markus Schwaninger 2

    Organisational Personality Maurice Yolles and Gerhard Fink 20

    Context‐dependent modelling and anticipation the other coin of 

    the system approach Miroljub Kljajić, Mirjana Kljajić Borštnar 61

    Systemic Information Logistics: A Direction for the Development 

    of an Emerging Field of Studies and Practice Darek M. Haftor 76

    IT and the new society ‐ from XML to Habermas Per Flensburg 103

    Loop or branch Per S Agrell 122

    Issues of emotion and usability of interactive artefacts in HCI Karl W Sandberg 127

    On journey with system thinkers ‐ Systems thinking in

    education and research, today and tomorrow Christina Amcoff Nyström 138

    Applying Synergy‐4 in Informatics Research – Some Reflections Erik Borglund, Thomas Persson, Lena‐Maria Öberg 151

    The Emergence of Service Oriented Architecture from a 

    Business Perspective Karin Ahlin 166

    Proposing Learner E‐dentity to social presence in digital spaces for learning

    Hanna Olsson 177

    Critical information and its implications Viveca Asproth 187

     

  • 254.
    Asproth, Viveca
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Critical Information and its implications2011Ingår i: Challenges for the future in an ICT context / [ed] Viveca Asproth, Sundsvall: Mid Sweden University , 2011, 187-194 s.Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 255.
    Asproth, Viveca
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Team syntegrity as a complementary method for requirements analysis2010Ingår i: The International Multi-Conference on Complexity, Informatics and Cybernetics, International Institute of Informatics and Systemics, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    When developing complex system and systems that will work in a complex situation, or a complex environment, there is an enhanced problem to capture the information needed. It is critical that the system provides the users with as relevant information as possible. The traditional ways to capture information and to involve the users may sometimes be insufficient. All aspects of the intended system may be hard to capture and there might also be a problem to bring different opinions of what is important into line with each other.

    Team Syntegrity is a new process methodology developed by the management cybernetics Stafford Beer to stimulate collaboration and incite cross fertilization and creativity. The driving force behind the development of syntegration was to provide a structure for holding purposeful conversations which would be non-hierarchical and democratic but would be contained and not dissipate their energy or insights.

    As a way to catch what should be included in a complex system and to join possible split pictures that are present, Team Syntegrity could be a helpful complementary tool. In this paper the possibilities with using Team Syntegrity in preparation for the development of a complex system is presented. As an example a system for training for crisis situations is used.

  • 256.
    Asproth, Viveca
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    The Viable Systems Model and Inter-organizations2011Ingår i: Journal of Organisational Transformation and Social Change, ISSN 1477-9633, Vol. 8, nr 1, 73-81 s.Artikel i tidskrift (Refereegranskat)
  • 257.
    Asproth, Viveca
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Holmberg, Stig
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Simulated decision learning in a multiactor setting2009Ingår i: 23rd European Conference on Operational Research, 2009, 214-214 s.Konferensbidrag (Övrigt vetenskapligt)
  • 258.
    Asproth, Viveca
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Holmberg, Stig C
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Löfstedt, Ulrica
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Simulated Decision Learning in a Multiactor Setting2010Ingår i: Organizacija, ISSN 1318-5454, Vol. 43, nr 3, 136-145 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The idea of decision analysis-and subsequent learning from the outcomes-is old within Operational Research. Here this approach to continuous improvement of decision outcomes is put one step further within the area of crisis and disaster management. This is done by introducing multiactors making simultaneous decisions with just partial information about each other. Further, decision outcomes are achieved from a simulation model rather than from the real object system.

  • 259.
    Asproth, Viveca
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Holmberg, Stig
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Nyström, Christina
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Soft Early Warning for Regional Security2011Ingår i: Casys'11: Tenth International Conference on Computing Anticipatory Systems / [ed] Daniel M. Dubois, Liége: CAOS , 2011Konferensbidrag (Refereegranskat)
  • 260. Asproth, Viveca
    et al.
    Håkansson, Anita
    Révay, Peter
    Högskolan i Kalmar, Institutionen för kommunikation och design.
    Dynamic information in GIS systems1995Ingår i: Computers, Environment and Urban Systems, ISSN 0198-9715, Vol. 19, nr 2, 107-115 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Time can be characterized as the fourth dimension of the physical space-time continuum. Time is either a particular instant at which a structure or a process exists or occurs, or a period over which a structure endures or a process continues. From the human point of view, a concrete system can move in any direction on the spatial dimension, but only forward on the temporal dimension. GIS systems generally deal with static information. Static objects can be defined as objects that do not change in a short time period. In many situations, the information in GIS applications does change dynamically. Environmental problems, for example, have a significant dynamic component, which means that the conditions of the real system, at the time the decision is made, are the results of all the past history of the system and influence its subsequent behavior. Dynamicallity in a process may be possible to measure. The measure should include components such as size of change, frequencies of change, and time interval. The dynamicallity of a system should, in addition, include the need of change in representation (for example, how often must the screen be updated) and how time-critical decisions are. Time can be represented by a series of snapshots, and the shorter time periods between the snapshots, the more it imitates a continuous course of events. The time lapse is represented by a minimum of two pictures, up to complete animation. Real time and presentation time are not necessarily the same, as it is desirable to shorten very long time lapses (for example geological changes), and lengthen (prolong) rapid time lapses (such as explosions). We define presentation time as a relation between observation interval (time interval between observations) and picture rate (the rate of changing pictures on the screen). In this paper, some functions for handling dynamic information in GIS systems are presented.

  • 261. Asproth, Viveca
    et al.
    Håkansson, Anita
    Révay, Peter
    GIS-application for visualization of streams1994Ingår i: Computers, Environment and Urban Systems, ISSN 0198-9715, Vol. 18, nr 2, 103-109 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Up to now, GIS systems have been used to produce maps. When using these maps, for example, to look at a road section, you are limited to one map-sheet at a time with a specific scale. A common application, for example, in communities and electricity companies, is to include networks such as water pipes, sewage systems, and electric mains. As the lines cross map-sheet borders, it has been necessary to put the map-sheets together. It is useful for communities to have up-to-date and accurate information about water pipes, to be able to locate leaks and to know where to cut off the lines and to know which consumers are affected, when repairing. In the future, GIS systems could also be used as decision and planning support. To be able to use GIS systems for this purpose, it is necessary to improve techniques for visualization of streams (direction and strength) over time. This paper describes a project that aims to develop and evaluate user interfaces for visualization of all kinds of streams and to improve and evaluate methods and CASE tools for development of GIS applications.

  • 262.
    Asproth, Viveca
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Löfstedt, Ulrica
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Nyström, Christina Amcoff
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Öberg, Lena-Maria
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Teknikinformationscentrum: Samverkan mellan akademi och företag för forskning och utbildning2009Ingår i: HSS09: Högskolor och samhälle i samverkan, 2009Konferensbidrag (Refereegranskat)
    Abstract [sv]

    Teknikinformationscentrum är ett forsknings- och utvecklingsprojekt som fokuserar på tek­nisk information. Teknisk information är all den dokumentation som behövs för att använda, utföra service och reparera en produkt, t ex bruksanvisningar, reparationshandböcker, serviceanvisningar. Pro­jektet drivs av Mittuniversitetet i nära samarbete med Försvarets materielverk (FMV) och ett tiotal företag som producerar teknisk dokumentation i stor omfattning. Projektet syftar till att etablera en kunskapsnod inom Teknikinformations-området. Projektet arbetar dels med frågor runt TI-före­tagens kompetensbehov och kompetens­försörjning dels med framtidssäkra stan­darder, rutiner och tekniker för behovsstyrd TI-produktion. Två studier har gjorts med syftet att undersöka vilka krav som ställs på teknikinformation respektive vilket kompetensbehov som finns för att arbeta med att producera dokumentationen.

    Några av de företag som deltar i projektet har teknisk dokumentation som affärside och producerar dokumentationen till andra företag, medan övriga företag producerar dokumentation till sina egna produkter. Deltagande företag är konkurrenter på marknaden, men har gemensamma problem och har därför funnit att det finns fördelar med att ingå i ett gemensamt projekt. Den frågeställning som behandlas i detta papper är hur konkurerande företag kan samverka och dra nytta av att delta i ett gemensamt forsknings- och utvecklingsprojekt.

  • 263.
    Asproth, Viveca
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Löfstedt, Ulrica
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Nyström, Christina Amcoff
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Öberg, Lena-Maria
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Viable design for Technical Communication Systems in future contexts2009Ingår i: IRIS32, Information Systems Research Seminar in Scandinavia, 2009Konferensbidrag (Refereegranskat)
  • 264.
    Asproth, Viveca
    et al.
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Ring, Andreas
    Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationsteknologi och medier.
    Simulation of accessibility in Crisis Management2011Ingår i: CASYS'11: Tenth International Conference on Computing Anticipatory Systems / [ed] Daniel M. Dubois, Liége: CHAOS , 2011Konferensbidrag (Refereegranskat)
  • 265.
    Augustsson, Nils-Petter
    et al.
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Persson, Tomas
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Stolterman, Erik
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    The character of a VR -visualization2003Ingår i: Proceedings of the 26th International Systems Research in Scandinavia (IRIS)Conference, 2003Konferensbidrag (Refereegranskat)
    Abstract [en]

    When we humans are dealing with complex things in our daily lives, for example an artifact, we tend to ascribe different characters to it. This is our way of getting a quick overview of the artifact and makes it understandable to us. The ascribing of character is not based on thorough examination of the object at hand though, but rather on a certain thing, i.e. a characteristic that catches our attention. This characteristic gives us a certain feeling about the artifact and makes it possible for us to make a judgment about it, even if it is a snap one. With this as a starting point we try to identify the different characteristics, which constitute the overall character, i.e. realism. In many visualisations with this objective, realism is juxtaposed with copying static structures, i.e. buildings and streets. This is also a strong contributor to the realism character in the Botnia-track visualisation. In our opinion this is not enough to get a realistic character. We have identified a few other prominent characteristics that also are important contributors to the realism character, for example landmarks, sound, moving objects and narrator voice. Our main conclusion is that if a realistic character is desirable, more than visualisation of static structures is necessary. We found at least five additional characteristics that influence people’s perception of a virtualisation; landmarks, sound, moving objects and narrator voice. In our opinion, all of these are important for a realistic character to emerge and something that designers have to take in to consideration to reach the intended goal.

  • 266.
    Avdic, Anders
    Örebro universitet, Handelshögskolan vid Örebro universitet.
    Användare och utvecklare: om anveckling med kalkylprogram2001Ingår i: Användarperspektivet: strategier för att förstärka samspelet mellan användare och utvecklare / [ed] Bertil Olsson, Stockholm: Vinnova , 2001, 105-113 s.Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 267.
    Avdic, Anders
    Örebro universitet, Institutionen för ekonomi, statistik och informatik.
    Användare och utvecklare: om anveckling med kalkylprogram2001Ingår i: Användarperspektivet: strategier för att förstärka samspelet mellan användare och utvecklare / [ed] Bertil Olsson, Stockholm: Vinnova , 2001, 105-113 s.Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 268.
    Avdic, Anders
    Högskolan Dalarna, Akademin Industri och samhälle, Informatik. Örebro universitet, Handelshögskolan vid Örebro universitet.
    Arbetsintegrerad systemutveckling med kalkylprogram1995Licentiatavhandling, monografi (Övrigt vetenskapligt)
  • 269.
    Avdic, Anders
    Örebro universitet, Handelshögskolan vid Örebro universitet.
    Arbetsintegrerad systemutveckling med kalkylprogram1995Licentiatavhandling, monografi (Övrigt vetenskapligt)
  • 270.
    Avdic, Anders
    Örebro universitet, Handelshögskolan vid Örebro universitet.
    Spreadsheet End User Development and Knowledge Management2009Ingår i: Encyclopedia of information science and technology / [ed] Mehdi Khosrow-Pour, Hershey, PA: IGI , 2009, 2, 3564-3569 s.Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    In the early days of computers, expertise was needed in order to use computers. As IT tools have become more powerful and user friendly, more and more people have been able to use computers and programs as tools when carrying out working tasks. Nowadays, it is possible for people without special IT training to develop Information Systems (IS) that only IT specialists could have done some years ago. In this paper End User Development (EUD) using a Spreadsheet Program (SP) is discussed from a knowledge management perspective. EUD can be a part of an organization’s effort to take advantage of existing, often tacit, knowledge or creating new knowledge. An end user is a person who acts both as a user and a systems developer. A typical feature of an end user is that he has a good (often unique) knowledge of the business and the work related to the IS in question, which is called the User Developed Application. It is the combination of these two sorts of knowledge which is the key to EUD as knowledge management. The aim of this of this chapter is to relate EUD to knowledge management and, specifically, to describe how tacit knowledge can be audited when end users develop spreadsheet systems for their own domain of expertise. The main source is a set of qualitative case studies carried out between 1995 and 2005. (Avdic, 1999; Westin, Avdic & Roberts, 2005)

  • 271.
    Avdic, Anders
    Örebro universitet, Handelshögskolan vid Örebro universitet.
    Spreadsheet End User Development and Knowledge Management2009Ingår i: Encyclopedia of information science and technology / [ed] Mehdi Khosrow-Pour, Hershey, PA: IGI Global, 2009, 2, 3564-3569 s.Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    In the early days of computers, expertise was needed in order to use computers. As IT tools have become more powerful and user friendly, more and more people have been able to use computers and programs as tools when carrying out working tasks. Nowadays, it is possible for people without special IT training to develop Information Systems (IS) that only IT specialists could have done some years ago. In this paper End User Development (EUD) using a Spreadsheet Program (SP) is discussed from a knowledge management perspective. EUD can be a part of an organization’s effort to take advantage of existing, often tacit, knowledge or creating new knowledge. An end user is a person who acts both as a user and a systems developer. A typical feature of an end user is that he has a good (often unique) knowledge of the business and the work related to the IS in question, which is called the User Developed Application. It is the combination of these two sorts of knowledge which is the key to EUD as knowledge management. The aim of this of this chapter is to relate EUD to knowledge management and, specifically, to describe how tacit knowledge can be audited when end users develop spreadsheet systems for their own domain of expertise. The main source is a set of qualitative case studies carried out between 1995 and 2005. (Avdic, 1999; Westin, Avdic & Roberts, 2005)

  • 272.
    Avdic, Anders
    Örebro universitet, Handelshögskolan vid Örebro universitet.
    User and developer: user systems development using a spreadsheet program2002Ingår i: Issues and trends of information technology management in contemporary organizations: vol 1 / [ed] Mehdi Khosrow-Pour, Hershey, Pa: Idea Group Publishing , 2002, 13-16 s.Konferensbidrag (Övrigt vetenskapligt)
  • 273.
    Avdic, Anders
    Örebro universitet, Institutionen för ekonomi, statistik och informatik.
    User and developer: user systems development using a spreadsheet program2002Ingår i: Issues and trends of information technology management in contemporary organizations: vol 1 / [ed] Mehdi Khosrow-Pour, Hershey, Pa: Idea Group Publishing , 2002, 13-16 s.Konferensbidrag (Övrigt vetenskapligt)
  • 274.
    Avdic, Anders
    et al.
    Örebro universitet, Handelshögskolan vid Örebro universitet.
    Eklund, Anders
    Örebro universitet, Örebro universitetsbibliotek.
    Searching reference databases: what students experience and what teachers believe that students experience2010Ingår i: Journal of Librarianship and Information Science, ISSN 0961-0006, E-ISSN 1741-6477, Vol. 42, nr 4, 224-235 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The Internet has made it possible for students to access a vast amount of high quality references when writing papers. Yet research has shown that the use of reference databases is poor and the quality of student papers is consequently often below expectation. The objective of this paper is twofold. First, it aims to describe the problems students experience when they search information using a university reference database. Second it aims to compare the perspective of students on the problems with that of their teachers. As basis for the study we have used the Unified Theory of Acceptance and Use of Technology (UTAUT) model. A web-based survey was carried out. A total of 150 students at Örebro University in Sweden participated in the survey. The results have been analysed by comparison of median values. Results show that students experience problems mostly in the category of efforts expectancy. Differences between the two groups are most significant in the category of effort expectancy and students’ patience in searching. Teachers are more pessimistic about students’ capacity in information searching than the students themselves.

  • 275.
    Avdic, Anders
    et al.
    Örebro universitet, Handelshögskolan vid Örebro universitet.
    Eklund, Anders
    Örebro universitet, Universitetsbiblioteket.
    Searching reference databases: what students experience and what teachers believe that students experience2010Ingår i: Journal of Librarianship and Information Science, ISSN 0961-0006, E-ISSN 1741-6477, Vol. 42, nr 4, 224-235 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The Internet has made it possible for students to access a vast amount of high quality references when writing papers. Yet research has shown that the use of reference databases is poor and the quality of student papers is consequently often below expectation. The objective of this paper is twofold. First, it aims to describe the problems students experience when they search information using a university reference database. Second it aims to compare the perspective of students on the problems with that of their teachers. As basis for the study we have used the Unified Theory of Acceptance and Use of Technology (UTAUT) model. A web-based survey was carried out. A total of 150 students at Örebro University in Sweden participated in the survey. The results have been analysed by comparison of median values. Results show that students experience problems mostly in the category of efforts expectancy. Differences between the two groups are most significant in the category of effort expectancy and students’ patience in searching. Teachers are more pessimistic about students’ capacity in information searching than the students themselves.

  • 276.
    Avdic, Anders
    et al.
    Örebro universitet, Institutionen för ekonomi, statistik och informatik.
    Hedström, KarinÖrebro universitet, Institutionen för ekonomi, statistik och informatik.Rose, JeremyGrönlund, ÅkeÖrebro universitet, Institutionen för ekonomi, statistik och informatik.
    Understanding eParticipation: Contemporary PhD eParticipation Research in Europe2007Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
    Abstract [en]

    This book presents contemporary European research on eParticipation by means of a 13 chapters each describing a PhD research project as well as analyses of this research. The book both reflects the field and contributes to shaping it by discussing both long-standing and emerging issues. Contributions include three chapters on issues of DEVELOPMENT, including communities of practice, user-centred development, and safety & privacy issues, four chapters on IMPLEMENTATION, including spatial planning, participatory budgeting, and transformation processes, and five chapters on issues of USE, focusing on local government, developing countries, EU, civil society and NGO.

  • 277.
    Avdic, Anders
    et al.
    Örebro universitet, Institutionen för ekonomi, statistik och informatik.
    Hedström, KarinÖrebro universitet, Institutionen för ekonomi, statistik och informatik.Rose, JeremyGrönlund, ÅkeÖrebro universitet, Institutionen för ekonomi, statistik och informatik.
    Understanding eParticipation: Contemporary PhD eParticipation Research in Europe2007Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
    Abstract [en]

    This book presents contemporary European research on eParticipation by means of a 13 chapters each describing a PhD research project as well as analyses of this research. The book both reflects the field and contributes to shaping it by discussing both long-standing and emerging issues. Contributions include three chapters on issues of DEVELOPMENT, including communities of practice, user-centred development, and safety & privacy issues, four chapters on IMPLEMENTATION, including spatial planning, participatory budgeting, and transformation processes, and five chapters on issues of USE, focusing on local government, developing countries, EU, civil society and NGO.

  • 278.
    Axelsson, Karin
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Analysing Business Interaction in a Virtual Organisation: Using Business Action Theory to Study Complex Inter-organisational Contexts2003Ingår i: Journal of Electronic Commerce in Organizations, ISSN 1539-2937, ISSN 1539-2937, Vol. 1, nr 3, 1-27 s.Artikel i tidskrift (Refereegranskat)
  • 279.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Applying an Ethical Perspective on Stakeholder Participation in Public E-service Development2013Ingår i: GI Edition Proceedings Band 221: Electronic Government and Electronic Participation / [ed] Wimmer M.A., Janssen M, Macintosh, A., Scholl H.J., and Tambouris, E., 2013, 150-159 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    In order to balance between citizen and agency aspects’ importance and visibility in public e-service development, the question how to involve different stakeholders is often raised. However, identifying and analyzing several internal as well as external stakeholders in relation to e-government development raises some ethical questions: Who should participate and who should not? For what reasons do we involve stakeholders? What will the result of stakeholder participation and involvement be? In this article empirical findings from an egovernment project are revisited and discussed from an ethical perspective. The main conclusion is that we need to consider ethical aspects of stakeholder participation in e-government projects more thoroughly. The ethical discussion in stakeholder participation rhetoric has often been shallow. An important task for e-government researchers is therefore to address this discussion in public e-service development,as the results in terms of quality of the e-services as well as citizen benefits are at stake.

  • 280.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling.
    Business interactions in a virtual organisation: Visualising inter-organisational systems complexity2004Ingår i: The Social and Cognitive Impacts of e-Commerce on Modern Organizations / [ed] Mehdi Khosrow-Pour, Hershey: Idea Group Publishing , 2004, 136-164 s.Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    The Social and Cognitive Impacts of E-Commerce on Modern Organizations includes articles addressing the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances on organizations around the world. Looking specifically at the impacts of electronic commerce on consumer behavior, as well as the impact of e-commerce on organizational behavior, development, and management in organizations. This important new book aims to expand the overall body of knowledge regarding the human aspects of electronic commerce technologies and utilization in modern organizations and to assist researchers and practitioners to devise more effective systems for managing the human side of e-commerce.

  • 281.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Exploring Relationships between Products Characteristics and B2C Interaction in Electronic Commerce2008Ingår i: Journal of Theoretical and Applied Electronic Commerce Research, ISSN 0718-1876, Vol. 3, nr 2, 1-17 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The main purpose of the paper is to explore and discuss the influence of product type on customer interaction in electronic commerce. We have conducted two qualitative case studies in distance selling companies to inductively explore how the product characteristics of garments and music-CDs influence customer interaction. We apply a product classification scheme built on product theory to characterize and classify these products. By classifying product types according to this scheme we focus certain aspects; e.g., in which situation the customer uses the product and, thus, experiences potential satisfaction. By applying product theory to the electronic commerce context we are expanding this theory into a new area. Knowledge about product characteristics- influence on customer interaction in various phases of electronic commerce enriches and specifies the existing product theory. In order to put this theory contribution into practice, a set of focal questions with the aim to increase product understanding in an electronic commerce setting is formulated. The questions highlight product related issues that are important to consider when deciding communication media in electronic commerce.

  • 282.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Körkortstillstånd på nätet: Utmaningar & lärdomar2006Ingår i: Sundsvall 42, 2006, 2006, 73-75 s.Konferensbidrag (Övrigt vetenskapligt)
  • 283.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Goldkuhl, Göran
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Four Tactics of Establishing and Preserving Data Stability2010Ingår i: Journal of Information, Information Technology and Organization (JIITO), ISSN 1557-1327, Vol. 5, 67-84 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This article focuses on core ideas behind an information centric approach concerning stability in databases. We investigate if and how data stability is obtained when an information centric approach is implemented in practice. The results of our two case studies reveal four tactics focusing on actions conducted in order to obtain and maintain stability in databases: (1) change avoidance, (2) anticipated generalization, (3) constructive standardization, and (4) expansion to new application areas. Based on our empirical findings, we argue that data stability is a result of social construction in organizations rather than just an effect of structured information systems planning. The contributions in this paper can be used to explain IS design effects in organizations and analyze organizational situations from a data stability perspective.

  • 284.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Tekniska högskolan.
    Goldkuhl, Göran
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Tekniska högskolan.
    The Social Construction of Data Stability: Discovering Tactics for Establishing and Preserving Stability in Data Bases2008Ingår i: Proceedings of the 16th European Conference on Information Systems / [ed] Golden W, Acton T, Conboy K, van der Heijden H and Tuunainen VK, Galway: International university of Ireland , 2008, , 2257-2268 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper questions the idea of data stability. We focus on core ideas behind an information centric strategy concerning stability in databases (created through enterprise-wide data modeling). We investigate if and how data stability is obtained when an information centric strategy is implemented in practice. We claim that, even though there are many research contributions about information centric strategies, there are still few papers focusing on problems concerning consequences of the strategies’ practical implementation. This is, however, an important issue since data integration is a key element of strategic management in, e.g., ERP-systems, data mining applications, and service-oriented architecture (SOA). It is, thus, most important not to neglect existing experiences, when developing the IT systems of tomorrow. The result of our two case studies reveal four tactics focusing on actions conducted to obtain and maintain stability in databases. The tactics are 1) change avoidance, 2) anticipated generalization, 3) constructive standardization, and 4) expansion to new application areas.

  • 285.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling.
    Goldkuhl, Göran
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Theory Modelling: Action Focus when Building a Multi-Grounded Theory2004Konferensbidrag (Refereegranskat)
  • 286.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling. Linköpings universitet, Filosofiska fakulteten.
    Johansson, Britt-Marie
    Internationella handelshögskolan i Jönköping.
    Product Characteristics Influencing Customer Communication Media in Distance Selling Settings2005Ingår i: The 14th International Conference on Information Systems Development ISD2005,2005, 2005, 83-94 s.Konferensbidrag (Refereegranskat)
  • 287.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Lindblad-Gidlund, Katarina
    Department of Information, Technology and Media Mid Sweden University Sweden .
    E-government in Sweden: New Directions: Editorial2009Ingår i: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 2009, nr 2, 31-35 s.Artikel i tidskrift (Övrigt vetenskapligt)
    Abstract [en]

    In January 2008, the Swedish Government launched a new eGovernment action plan which was formulated to serve as “a new basis for IT-based organisational development in public administration”. The main objective in the plan was formulated as “as simple as possible for as many as possible”. The definition of eGovernment used in the action plan is the one agreed upon by many other European countries: “eGovernment is organisational development in public administrations that takes advantage of information and communication technologies (ICT) combined with organisational changes and new skills”. Behind the suggested course of actions there is a rhetoric that Sweden was now entering a new path regarding eGovernment development. Taken together the declarations in the plan made it and the expressed expectations of profound changes in public administration an interesting target for critical review.Having identified the importance in critically discussing and analysing the action plan, the Swedish Researchers Network in eGovernment (www.egov.nu) arranged a network meeting at the national conference for public sector in Sweden June 2008. The theme for the meeting was “Reflections on the Swedish action plan for eGovernment”. Several researchers and practitioners shared and debated their reflections during this meeting. In order to continue this very interesting discussion after the conference, we then invited authors to submit an article on the same theme, i.e. analysing different aspects of the Swedish action plan for eGovernment. This call for papers was directed both to participants at the network meeting and others, who wanted to contribute to this on-going debate. The call was to encourage authors to communicate and share their insights and opinions regarding the action plan in order to provide knowledge to decision-makers and other practitioners.

  • 288.
    Axelsson, Karin
    et al.
    Örebro universitet, Handelshögskolan vid Örebro universitet.
    Lindblad-Gidlund, Katarina
    Mittuniversitetet.
    E-government in Sweden: New Directions: Editorial2009Ingår i: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 5, nr 2, 31-35 s.Artikel i tidskrift (Övrigt vetenskapligt)
    Abstract [en]

    In January 2008, the Swedish Government launched a new eGovernment action plan which was formulated to serve as “a new basis for IT-based organisational development in public administration”. The main objective in the plan was formulated as “as simple as possible for as many as possible”. The definition of eGovernment used in the action plan is the one agreed upon by many other European countries: “eGovernment is organisational development in public administrations that takes advantage of information and communication technologies (ICT) combined with organisational changes and new skills”. Behind the suggested course of actions there is a rhetoric that Sweden was now entering a new path regarding eGovernment development. Taken together the declarations in the plan made it and the expressed expectations of profound changes in public administration an interesting target for critical review.Having identified the importance in critically discussing and analysing the action plan, the Swedish Researchers Network in eGovernment (www.egov.nu) arranged a network meeting at the national conference for public sector in Sweden June 2008. The theme for the meeting was “Reflections on the Swedish action plan for eGovernment”. Several researchers and practitioners shared and debated their reflections during this meeting. In order to continue this very interesting discussion after the conference, we then invited authors to submit an article on the same theme, i.e. analysing different aspects of the Swedish action plan for eGovernment. This call for papers was directed both to participants at the network meeting and others, who wanted to contribute to this on-going debate. The call was to encourage authors to communicate and share their insights and opinions regarding the action plan in order to provide knowledge to decision-makers and other practitioners.

  • 289.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    An inter-organisational perspective on challenges in one-stop government2008Ingår i: International Journal of Electronic Governance, ISSN 1742-7509, Vol. 1, nr 3, 296-314 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Fragmentation and isolated development are main problems that hinder successful e-government. This paper has an inter-organisational perspective on challenges in one-stop government. We present a conceptual framework that characterises an inter-organisational relationship and its dimensions. The conceptual framework is used for analysing data from an inter-organisational one-stop government project. When applying the framework we focus on some interesting issues and explain some of the challenges that our interviewees identified. By addressing these inter-organisational aspects we reached further understanding of the problems associated with this case, which can provide added value to discussions of e-government challenges, barriers and problems in general.

  • 290.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Facilitating Citizen Participation and Involvement in eGovernment Development Projects2008Ingår i: 5th Scandinavian Workshop on e-Government,2008, 2008Konferensbidrag (Övrigt vetenskapligt)
  • 291.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    How to Use the Potential of Learning Outcomes in IS Courses: Listening to the Voices of Students2010Ingår i: 2010 ISECON Proceedings: v27 n1327, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    This study illustrates how students view the role and meaning of learning outcomes. We have conducted a focus group with students who attended the course “Enterprise (ERP) systems and organizing” within an IS bachelor program in Sweden. Our study shows that students, as a course’s main stakeholder group, regard the multi-functionality of learning outcomes. What they still miss is knowledge about the role and meaning of learning outcomes as control instruments for the entire educational process. When teachers formulate learning outcomes in a transparent and clear way, students will be able to use them actively prior to courses, during courses and after courses. In order to better use the potential of learning outcomes in practice, we need to find ways of not just formulating learning outcomes in a standardized manner, but also practicing them in our courses. When this learning outcome model has been accepted and applied in teachers’ course activities, not just their syllabus writing, we have possibilities to use the full potential of learning outcomes.

  • 292.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Seven key lessons learned from e-government development: A reflective analysis of an e-government project2009Ingår i: Scandinavian Workshop on eGovernment, 2009Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper a longitudinal case study of an e-government development project is reported. The authors have followed a development project during three years, from its initiation to its end. The purpose of the paper is to identify and analyze important decisions made and external factors that occurred during the project and discuss their consequences. The findings are presented as seven key lessons that other e-government projects can learn from. The contributions are, thus, both a reflective analysis of an empirical e-government development example and normative statements about how to conduct successful e-government projects.

  • 293.
    Axelsson, Karin
    et al.
    Örebro universitet, Handelshögskolan vid Örebro universitet.
    Melin, Ulf
    Linköpings universitet.
    Seven key lessons learned from e-government development: a reflective analysis of an e-government project2009Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper a longitudinal case study of an e-government development project is reported. The authors have followed a development project during three years, from its initiation to its end. The purpose of the paper is to identify and analyze important decisions made and external factors that occurred during the project and discuss their consequences. The findings are presented as seven key lessons that other e-government projects can learn from. The contributions are, thus, both a reflective analysis of an empirical e-government development example and normative statements about how to conduct successful e-government projects.

  • 294.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Six key lessons for e-government projects2009Ingår i: Ongoing Research: General Development Issues and Projects of EGOV 09, 8th International Conference / [ed] Scholl HJ, Janssen M, Traunmüller R and Wimmer M, Linz: TRAUNER Verlag, 2009, 93-103 s.Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    In this paper we analyze a public e-service development project from its initiation to its end and reflect upon the process as well as its results. The purpose of the paper is to develop knowledge about how e-government projects should be managed and performed in order to be successful. We do this by identifying and analyzing important decisions made and external factors that occurred during the project and discussing their consequences. The findings are presented as six key lessons for e-government projects. The novel knowledge contribution is that the lessons combine aspects from established CSFs of IT projects with e-government-focused issues. Together these six lessons can be more useful in e-government projects than previous sets of general CSFs for IT projects.

  • 295.
    Axelsson, Karin
    et al.
    Örebro universitet, Handelshögskolan vid Örebro universitet.
    Melin, Ulf
    Linköpings universitet.
    Six key lessons for e-government projects2009Ingår i: Electronic government: proceedings of ongoing research and projects of EGOV 09 / [ed] Hans Jochen Scholl, Marijn Janssen, Roland Traunmüller, Maria A. Wimmer, Linz: TRAUNER Verlag, 2009, 93-103 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we analyze a public e-service development project from its initiation to its end and reflect upon the process as well as its results. The purpose of the paper is to develop knowledge about how e-government projects should be managed and performed in order to be successful. We do this by identifying and analyzing important decisions made and external factors that occurred during the project and discussing their consequences. The findings are presented as six key lessons for e-government projects. The novel knowledge contribution is that the lessons combine aspects from established CSFs of IT projects with e-government-focused issues. Together these six lessons can be more useful in e-government projects than previous sets of general CSFs for IT projects.

  • 296.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling. Linköpings universitet, Tekniska högskolan.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling. Linköpings universitet, Tekniska högskolan.
    Talking to, Not About, Citizens: Experiences of Focus Groups in Public E-Service Development2007Ingår i: Electronic Government, Springer Berlin/Heidelberg, 2007, , 179-190 s.179-190 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper focuses deficient understanding of citizens’ needs regarding public e-services. In Sweden e-government efforts are motivated by dual goals of citizen benefit and agencies’ internal efficiency. Rhetorical, this is a persuasive ambition, but in practice it seems to be easier to focus agency efficiency and redesign of business processes and information systems than to find out what citizens really want. Citizens, i.e. the future users of the e-service, are in best case represented in the project by citizen organizations. More seldom do individual citizens take part in the project. User needs are, thus, sometimes “guessed” instead of analyzed. We report from an e-government project which started with little understanding of the future users. To overcome this we introduced focus groups as a method to meet and talk to citizens and find out their needs regarding the e-service. The paper discusses how focus groups can be used in e-government projects.

  • 297.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling.
    Melin, Ulf
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Goldkuhl, Göran
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Understanding B2B interaction: A model to accentuate inter-organisational systems design issues2002Ingår i: The 10th European Conference on Information Systems ECIS2002,2002, 2002, 541-550 s.Konferensbidrag (Refereegranskat)
  • 298.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Tekniska högskolan.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Tekniska högskolan.
    Lindgren, Ida
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Tekniska högskolan.
    Developing public e-services for several stakeholders: a multifaceted view of the needs for an e-service2009Ingår i: Proceeding of the 17th European Conference on Information Systems (ECIS2009) / [ed] Susan Newell, Edgar A. Whitley, Nancy Pouloudi, Jonathan Wareham, Lars Mathiassen, 2009, 2804-2815 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper discusses how several stakeholders in a public e-service development project consider a future e-service and expected changes in administrative processes and working routines. Our findings indicate a much more multifaceted view than the common win-win situation, with increased quality for citizens and increased efficiency for agencies, which is rhetorically put forth as an effect of public e-service implementation. We have studied a development project resulting in an e-service for handling student anonymity when marking written exams in higher education. In this case we have identified five distinct stakeholder groups related to this e-service; students, teachers, course administrators, exam guards, and the university at an agency level. All of them having certain expectations and fears about the new situation. By presenting this diversity in opinions we add further understanding to the notion of e-services as being more or less beneficial for certain stakeholders.

  • 299.
    Axelsson, Karin
    et al.
    Örebro universitet, Handelshögskolan vid Örebro universitet.
    Melin, Ulf
    Linköpings universitet.
    Lindgren, Ida
    Linköpings universitet.
    Developing public e-services for several stakeholders: a multifaceted view of the needs for an e-service2009Ingår i: Proceeding of the 17th European Conference on Information Systems (ECIS 2009) / [ed] Susan Newell, Edgar A. Whitley, Nancy Pouloudi, Jonathan Wareham, Lars Mathiassen, 2009, 653-664 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper discusses how several stakeholders in a public e-service development project consider a future e-service and expected changes in administrative processes and working routines. Our findings indicate a much more multi facetted view than the common win-win situation, with increased quality for citizens and increased efficiency for agencies, which is rhetorically put forth as an effect of public e-service implementation. We have studied a development project resulting in an e-service for handling student anonymity when marking written exams in higher education. In this case we have identified five stakeholder groups related to this e-service; students, teachers, course administrators, exam guards, and the university at an agency level. All of them having certain expectations and fears about the new situation. By presenting this diversity in opinions we add further complexity to the discussion of building trust or mistrust for administration and technology when developing public e-services.

  • 300.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Lindgren, Ida
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Exploring the importance of citizen participation and involvement in e-government projects: Practice, incentives, and organization2010Ingår i: Transforming Government: People, Process and Policy, ISSN 1750-6166, Vol. 4, nr 4, 299-321 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose – The purpose of this research is to investigate if, and in that case, how and what the e-government field can learn from user participation concepts and theories in general IS research. We aim to contribute with further understanding of the importance of citizen participation and involvement within the e-government research body of knowledge and when developing public e-services in practice.

    Design/Methodology/Approach – The analysis in the article is made from a comparative, qualitative case study of two e-government projects. Three analysis themes are induced from the literature review; practice of participation, incentives for participation, and organization of participation. These themes are guiding the comparative analysis of our data with a concurrent openness to interpretations from the field.

    Findings – The main results in this article are that the e-government field can get inspiration and learn from methods and approaches in traditional IS projects concerning user participation, but in e-government we also need methods to handle the challenges that arise when designing public e-services for large, heterogeneous user groups. Citizen engagement cannot be seen as a separate challenge in e-government, but rather as an integrated part of the process of organizing, managing, and performing e-government projects. Our analysis themes of participation generated from literature; practice, incentives and organization can be used in order to highlight, analyze, and discuss main issues regarding the challenges of citizen participation within e-government. This is an important implication based on our study that contributes both to theory on and practice of e-government.

    Practical implications – Lessons to learn from this study concern that many e-government projects have a public e-service as one outcome and an internal e-administration system as another outcome. A dominating internal, agency perspective in such projects might imply that citizens as the user group of the e-service are only seen as passive receivers of the outcome – not as active participants in the development. By applying the analysis themes, proposed in this article, citizens as active participants can be thoroughly discussed when initiating (or evaluating) an e-government project.

    Originality/value – This article addresses challenges regarding citizen participation in e-government development projects. User participation is well-researched within the IS discipline, but the e-government setting implies new challenges, that are not explored enough.

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