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  • 1.
    Aasi, Parisa
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Nunes, Ivan
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Hodosi, Georg
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Does Organizational Culture Matter in IT Outsourcing Relationships?2015In: Proceedings of the 48th Annual Hawaii International Conference on System Sciences (HICSS-48), IEEE Computer Society, 2015, 4691-4699 p.Conference paper (Refereed)
  • 2.
    Aasi, Parisa
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Nunes, Ivan
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Hodosi, Georg
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The impact of different organizational cultures on IT outsourcing relationship management2013In: International Journal of Innovation in the Digital Economy, ISSN 1947-8305, Vol. 4, no 2, 50-66 p.Article in journal (Refereed)
    Abstract [en]

    Globalization has affected the organizations in many aspects such as structure, architecture, internal/external strategies and sourcing management. Outsourcing is one of the recent business strategies used to provide IT needs via external agents. The relationship between the service buyer and provider companies is a constituent playing a significant role in IT outsourcing success or failure. This research has a focus on the influence of organizational culture of buyer companies on the specific factors of trust, cooperation, communication and commitment in their relationship with the IT service provider. Two explorative case studies are done in global companies using ITO which revealed the presence of organizational culture effect. Particularly, being innovative, having open discussion as an organizational culture and looking for extending contracts with providers as a strategy, appeared as the major difference between the two cases organizational culture; which influences the studied factors of ITO relationship in this research.

  • 3.
    Aasi, Parisa
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Facing The Digitalization Challenge: Why Organizational Culture Matters and How It Influences IT Governance Performance2017In: Information Systems Development: Advances in Methods, Tools and Management: Proceedings / [ed] N. Paspallis, M. Raspopoulos, C. Barry, M. Lang, H. Linger, C. Schneider, Association for Information Systems, 2017Conference paper (Refereed)
    Abstract [en]

    Today it is not possible for the companies to compete without having IT as a strategic driver. That is why IT governance becomes crucial for managers to bring the most value from IT to the business. Additionally organizational culture is an important factor and often blamed when IT governance projects fail. However little in-depth research investigated how the organizational culture changes can improve the IT governance performance. This research is a case study of the IT department of a large company attempting to improve the IT governance while facing the digitalization challenge. In this case the IT department has an organizational culture change journey seeking to improve the IT governance performance. The results indicate that the initial clan culture orientation of the IT department has led to a successful IT governance performance in cost-effective use of IT. Furthermore, adhocracy is identified as preferred culture for improving IT governance for growth.

  • 4.
    Aasi, Parisa
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Han, Shengnan
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Culture Influence on IT Governance: What We Have Learned?2014In: International Journal of IT - Business Alignment and Governance, ISSN 1947-9611, E-ISSN 1947-962X, Vol. 5, 34-49 p.Article in journal (Refereed)
  • 5.
    Aasi, Parisa
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Han, Shengnan
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The Influence of Culture on IT Governance: A Literature Review2014In: 2014 47th Hawaii International Conference on System Sciences (HICSS) / [ed] Sprague, R. H., IEEE Computer Society, 2014, 4436-4445 p.Conference paper (Refereed)
    Abstract [en]

    IT governance is crucial for managers to regulate the decision rights and responsibilities that the desired IT behaviors and business objectives are aligned with each other. Additionally, culture in national, organizational or group level can play a role in IT governance and this role is rarely explored in academic research. This paper provides a literature review investigating the impact of culture on IT governance. It is aimed to find the linkage between these two concepts and to promote this area for future research. The literature review was done systematically and the findings are categorized by using an IT governance framework which includes three main components: structures, processes and relational mechanisms. The results indicate there is an influence from national and organizational culture on IT governance, especially on relational mechanisms. However, the number of studies is very few and there is still a lack of knowledge on how culture can influence IT governance.

  • 6.
    Aasi, Parisa
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Han, Shengnan
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The Influence of Organizational Culture on IT Governance Performance: Case of The IT Department in a Large Swedish Company2016In: Proceedings of the 49th Annual Hawaii International Conference on System Sciences / [ed] Tung X. Bui, Ralph H. Sprague, Jr., IEEE Computer Society, 2016Conference paper (Refereed)
    Abstract [en]

    IT governance is one of the top concerns of organizations today seeking to gain value from their IT investments and create competitive advantage. Organizational culture on the other hand is one of the various factors influencing IT governance performance. However there is not much research conducted to understand this topic deeply. This research thus, is exploring the influence of organizational culture on four IT governance performance outcomes through a case study in IT department of a large Swedish company. The results provide evidence that organizational culture is influencing IT governance performance. Specifically the current clan culture orientation of the IT department has led to a successful IT governance performance in cost-effective use of IT. Furthermore adhocracy as the preferred culture is identified to influence IT governance in effective use of IT for growth which is not so successful with the current clan culture.

  • 7.
    Aasi, Parisa
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Han, Shengnan
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The Role of Culture in IT Governance2014In: Americas Conference on Information Systems (AMCIS 2014): AMCIS 2014, Proceedings, AIS eLibrary , 2014Conference paper (Refereed)
  • 8.
    Aasi, Parisa
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Leidner, Dorothy
    IT Organizational Structure Relationship with IT Governance Performance: Case of a Public Organization2017In: Information Technology Governance in Public Organizations: Theory and Practice / [ed] Lazar Rusu, Gianluigi Viscusi, Cham, Switzerland: Springer, 2017, no 0, 229-252 p.Chapter in book (Refereed)
    Abstract [en]

    Information Technology (IT) is widely used in organizations and managers continue to struggle with how to govern IT. IT governance concerns the decision rights and division of responsibilities to achieve value from IT investments. Any IT governance approach is incorporated into a given organizational structure. However in the particular context of public organizations, there is little research on IT organizational structure relationship with IT governance performance. In this research, a case study is done in a public organization to find out how suitable is the organizational structure of the IT department is in relation with the IT governance performance. The results reveal that the IT department organizational structure needs to suit the IT governance performance desired outcomes. In this case, operating as a public organization has actuated the organization to focus on IT governance outcome of effective use of IT for growth. This together with the IT governance archetypes of this public organization for different IT decisions led the IT department leaders to adopt a matrix organizational structure.

  • 9.
    Aasi, Parisa
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Vieru, Dragos
    The Role of Culture in IT Governance Five Focus Areas: A Literature Review2017In: International Journal of IT - Business Alignment and Governance, ISSN 1947-9611, E-ISSN 1947-962X, Vol. 8, no 2Article in journal (Refereed)
    Abstract [en]

    Information technology governance (ITG) is one of the top challenges of managers today and culture in different level can have an important role while implementing IT governance. This is a new and significant issue, which has not been investigated deeply. This paper sets out to provide a systematic review of the literature, focusing on the role of culture in IT governance. The literature review findings are categorized through the lens of IT governance's five focus areas which are IT strategic alignment, IT value delivery, Risk management, IT resource management and Performance measurement. This study contributes to the field of IT governance by reviewing and discussing the existing literature on the role of culture on IT governance. This literature review resulted that there are few research studies in this topic and many of the IT governance focus areas are not covered regarding the role of culture in these IT governance areas.

  • 10.
    Adaba, Godfried Bakiyem
    et al.
    Birkbeck, University of London, , Department of Computer Science and Information Systems.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    E-trade Facilitation in Ghana: a Capability Approach Perspective2014In: Electronic Journal of Information Systems in Developing Countries, ISSN 1681-4835, Vol. 63, no 5, 1-13 p.Article in journal (Refereed)
  • 11. Adaba, Godfried Bakiyem
    et al.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    ICT-based trade facilitation and the MDGs: a case study of a public–private partnership in Ghana2014In: ICTs and the Millennium Development Goals: a United Nations Perspective, Springer, 2014, no 2013, 223-235 p.Chapter in book (Other academic)
    Abstract [en]

    The strategic and innovative deployment and use of information and communication technologies (ICT) is important to development and the attainment of the millennium development goals (MDGs). Previous studies have suggested that ICT-based trade facilitation promotes development through better integration into global markets. Through an interpretive case study, this chapter explores an ICTbased initiative to connect members of the trading community in Ghana on an electronic data interchange (EDI) platform. More specifi cally, it explored the contributions of the initiative to effi cient trade facilitation and discusses the broader mplications for achieving the MDGs in Ghana. The research confi rms that the initiative has improved operational effi ciency at Ghana’s ports and borders. Furthermore, it has enabled effi cient and reliable collection of duties and taxes. The findings reinforce the view that government support and private sector expertise and funding are important factors in ICT-based e-government solutions in developing countries. The chapter contends that ICT-based trade facilitation can make a significant contribution to the attainment of the MDGs in Ghana.

  • 12. Adaba, Godfried Bakiyem
    et al.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    IT Governance Practices in a Public Organization in Ghana2014In: International Journal of Innovation in the Digital Economy, ISSN 1947-8305, E-ISSN 1947-8313, Vol. 5, no 2, 14-23 p.Article in journal (Refereed)
    Abstract [en]

    The strategic importance of information technology (IT) in today's organizations and dependence on IT to support e-government strategies has increased the interest in IT Governance (ITG) in public sector organizations. From this perspective, this paper examines ITG practices in a public organization in Ghana (that has a responsibility to mobilize revenue for national development) in order to gain an insight into IT governance structures, processes and relational mechanisms and understand how this contributes to adding value through IT. The findings have revealed that this public organization has a centralized approach to IT governance, with inadequate board involvement concerning how IT investments can bring value and improve organizational performance. Furthermore, there are no IT steering and strategy committees to oversee IT governance as best practice requires.

  • 13.
    Adaba, Godfried Bakiyem
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    El Mekawy, Mohamed Sobih Aly
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Business-IT Alignment in Trade Facilitation: A Case Study2010In: Organizational, Business, and Technological Aspects of the Knowledge Society / [ed] Lytras, M.D.; Ordonez De Pablos, P.; Ziderman, A.; Roulstone, A.; Maurer, H.; Imber, J.B., Berlin Heidelberg: Springer-Verlag , 2010, Vol. 112, 146- p.Conference paper (Other academic)
    Abstract [en]

    In the information age, no organization can thrive without harnessing the power of IT. The effective deployment of IT to achieve business goals and gain competitive advantage requires the alignment of business and IT strategies of organizations. Using the Strategic Alignment Maturity model, this paper evaluates strategic alignment maturity of Customs Excise Preventive service, a frontline public organization charged with trade facilitation in Ghana. Strategic alignment maturity is at level 3; which implies the existence of an established process to leverage IT for efficiency and effectiveness. Efforts are required to strengthen alignment and fully harness the potential of IT to facilitate trade in Ghana.

  • 14. Al Qassimi, Najla
    et al.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    IT Governance in a Public Organization in a Developing Country: a Case Study of a Governmental Organization2015In: Conference on Enterprise Information Systems 2015 (CENTERIS 2015) / [ed] Maria Manuela Cruz-Cunha and Varajão João Eduardo, Elsevier , 2015, Vol. 64, 450-456 p.Conference paper (Refereed)
  • 15.
    Alaceva, Carolina
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Barriers in achieving business/IT alignment in a large Swedish company: What we have learned?2015In: Computers in human behavior, ISSN 0747-5632, E-ISSN 1873-7692, Vol. 51, 715-728 p.Article in journal (Refereed)
    Abstract [en]

    There are still many organizations that face difficulties in achieving business/IT alignment. Prior research has focused on the positive impact of alignment on overall business performance, while the barriers in achieving business/IT alignment were largely unexplored, especially in regards to the social dimension that refers to the people involved in alignment. Therefore this research is focusing on identifying and investigating the barriers that inhibit achieving social dimension of business/IT alignment in large organizations. A case study is conducted in one of the largest Swedish companies. The data is collected through seven semi-structured interviews, field-notes and the use of company's documents that were thematically analyzed. The research presents a unique case of 19 business/IT alignment barriers of social dimension that have been limited so far and which contribute to the business/IT alignment field. The main findings showed that low understanding of counterpart's environment; poor communication; unclear specifications; limited cooperation and lack of mutual commitment and support inhibits the achievement of alignment between business and IT domains on the social dimension. The results could support the researchers to further elaborate frameworks on how to mitigate social barriers in order to achieve a better business/IT alignment. Besides, the discussed barriers can be of practical use for other organizations trying to achieve business/IT alignment with a focus on the social dimension.

  • 16.
    Andresen, Christoffer
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Hodosi, Georg
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Saprykina, Irina
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    User Acceptance of a Software Tool for Decision Making in IT Outsourcing: A Qualitative Study in Large Companies from Sweden2010In: Knowledge Management, Information Systems, E-Learning, and Sustainability Research: Proceedings, Part I / [ed] Miltiadis D. Lytras, Patricia Ordonez De Pablos, Adrian Ziderman, Alan Roulstone, Hermann Maurer, Jonathan B. Imber, Springer, 2010, 277-288 p.Conference paper (Refereed)
    Abstract [en]

    Decisions for IT outsourcing are very complex and needs to be supported by considerations based on many (multiple) criteria. In order to facilitate the use of a specific tool by a decision-maker in IT outsourcing, we need to find out whether such a tool for this purpose will be accepted or rejected or what improvements must be added to this tool to be accepted by some IT decision makers in large companies from Sweden.

  • 17.
    El-Mekawy, Mohamed
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Kaboudvand, Ehsan
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Extending BITA Maturity Model from Organizational Culture Perspective2012In: Proceedings of the 45th Annual Hawaii International Conference on System Sciences / [ed] Ralph H. Sprague, Jr., IEEE Computer Society, 2012, 5011-5022 p.Conference paper (Refereed)
    Abstract [en]

    Business-IT alignment (BITA) has gained attention during the past few years. As a result, a number of theoretical models that can be applied as supportive tools for assessing different components of BITA have been developed. However, most of these efforts have been produced either in Anglo-Saxon Countries or rooted in the experiences gained from these countries. Consequently, they ignore the factor that is subjected to change due to difference in cultural contexts. Therefore, the purpose of this paper is to investigate the impact of organizational culture on achieving BITA and influences its maturity. The research method and process that was followed, namely an in-depth literature survey followed by an empirical study of 51 Swedish multinational organizations.

  • 18.
    El-Mekawy, Mohamed
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    A Framework to Support Practitioners in Evaluating Business-IT Alignment Models2013In: Proceedings of the Nineteenth Americas Conference on Information Systems, Association for Information Systems, 2013, 1-12 p.Conference paper (Refereed)
    Abstract [en]

    Many business-IT alignment (BITA) models have been designed to support organizations in achieving, assessing and maintaining alignment between business and IT. These models focus on different components and emphasize different perspectives. This makes it difficult for practitioners to choose appropriate BITA models given organization at-hand. In this paper, an evaluation framework supporting practitioners to choose appropriate BITA models is presented. The framework was designed following design science as main research approach. The design process was based on literature and empirical studies. The literature study contributed in constructing a tentative version of the framework which was refined through an empirical study in 6 organizations. The final framework consists of 25 criteria categorized into four groups, and was demonstrated on six major BITA models showing its feasibility. Finally, the framework was evaluated by interviewing two business consultants and three CIOs from large-sized Swedish companies. The evaluation shows the framework having a complete set of criteria, but its usability and efficiency could be increased.

  • 19.
    El-Mekawy, Mohamed
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Organizational Culture Impact on Business-IT Alignment: A Case Study of a Multinational Organization2011In: Proceedings of the 44th Annual Hawaii International Conference on System Sciences / [ed] Ralph H. Sprague, Jr., IEEE Computer Society, 2011, 1-11 p.Conference paper (Refereed)
    Abstract [en]

    Importance of BITA has increased over the past few years. However, achieving and maturing BITA still has apparent difficulties. Therefore, research efforts resulted in a number of theoretical models that can be applied as supportive tools for assessing different components of BITA. Most of these efforts have been produced either in Anglo-Saxon Countries or based on their experiences. The purpose of this paper is to explore the impact of organizational culture on maturity of BITA. The paper relies on the nine dimensions of Project GLOBE to understand societal as well as organizational culture. It also relies on the bottom-up comprehensive approach of Luftman's Strategic Alignment Maturity Model to understand organization's alignment components. To fulfill the purpose of this study, a comparative analysis has been carried out between two subsidiaries of a multinational organization with a federal organizational structure that operate in Egypt and Sweden. The results shows: a) a potential difference in how different components of BITA are interpreted and implemented in different organizational culture, and b) that the impact of organizational culture on BITA maturity is more complex than what is expected especially on variables that require social interactions.

  • 20.
    El-Mekawy, Mohamed
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    An evaluation framework for comparing business-IT alignment models: A tool for supporting collaborative learning in organizations2015In: Computers in human behavior, ISSN 0747-5632, E-ISSN 1873-7692, Vol. 51, no Part B, 1229-1247 p.Article in journal (Refereed)
    Abstract [en]

    Researchers and practitioners have argued on the importance of business-IT alignment (BITA) for organizations to maximize the business value of IT. As a result, a vast number of BITA models have been designed to support organizations in achieving, assessing and maintaining BITA. These models focus on different components (i.e. concepts/aspects of alignment) and emphasize different perspectives of the alignment (i.e. how alignment is perceived by practitioners). This makes it difficult for practitioners to choose an appropriate BITA model for a specific organization. In this paper, an evaluation framework to support practitioners in choosing appropriate BITA models is proposed. The framework was constructed following design science as a research approach. The design science activities were carried out in an iterative manner until reaching a final artefact. The process started with an extensive literature survey that led to designing a tentative model. Following that, different empirical iterations contributed to the framework development. The final framework consists of 25 criteria categorized into four groups. It was tested on six major BITA models, demonstrating its feasibility. Finally, the framework was evaluated by interviewing five business consultants and seven IT managers from large Swedish organizations. The evaluation shows that the framework has a complete set of criteria with a sufficient level of coherence, but its usability and efficiency is argued differently. The framework, additionally, is argued to potentially be used as a collaborative learning tool on requirement of BITA between practitioners from both business and IT domain or serve in the academic world.

  • 21.
    El-Mekawy, Mohamed
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    BUSINESS-IT ALIGNMENT AND ORGANIZATIONAL CULTURE RELATIONSHIPS: TOWARDS AN INTEGRATED VIEW2016In: Proceedings of the European Conference on Information Systems (ECIS 2016), Association for Information Systems, 2016Conference paper (Refereed)
    Abstract [en]

    The analyses of literature on business-IT alignment (BITA) and Organisational Culture (OC) domains of prac-tice revealed needs for combined studies as the impact of each domain on the other is not well studied in re-search. The purpose of this study is to develop and validate a set of relationships between components of BITA and OC towards development of a BITA-Culture integrated view. For achieving this purpose, we adopted a multi-stage (based on mixed-method) approach starting by an extensive literature review on both BITA and OC for constructing hypotheses on correlations between their components. Following that, an empirical research was conducted in three case organisations for empirical investigation of relationships and for refining the hy-potheses. To test the research hypotheses an extended quantitative test was performed by a survey on 117 busi-ness and IT practitioners. The results were the bases for developing the BITA-Culture integrated view. This integrated view is aimed to support both practitioners in order to understand the insights of the relationships between BITA and OC components and provide a road-map for improvements or desired changes in OC with highlighted target business areas.

  • 22.
    El-Mekawy, Mohamed
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The Impact Of Business-It Alignment On Organizational Culture2014In: Pacific Asia Conference on Information Systems (PACIS 2014), Proceedings, 2014Conference paper (Refereed)
    Abstract [en]

    Organizational culture continues to be cited as one of the most important factors for organizations’ success in an increasingly competitive and IT-driven global environment. Given the fact that organizational culture has an influence all over the organization, the complexity of its nature is increased when considering the relationship between business and IT. As a result, different factors that have influence on changing organizational culture were highlighted in literature. These factors are found in the research literature distributed in three main group; micro-environment factors, macro-environment factors and leader’s impact. One of the factors that have not been yet well investigated in researches is concerning business-IT alignment (BITA. Therefore the purpose of this paper is to investigate the impact of BITA maturity on organizational culture. The research process that we have followed is a literature survey followed by an in-depth case study. The result of this research shows a clear interrelation in theories of both BITA and organizational culture, and clear indications of BITA impact on organizational culture and its change. The findings may support both practitioners and researchers in order to understand the insights of the relationships between BITA and organizational culture components and provide a roadmap for improvements or desired changes in organizational culture with highlighted target business area.

  • 23.
    El-Mekawy, Mohamed
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Sedvall, Karl-Johan
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Ekici, Murat
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    From Theory to Practice: Barriers to Business-IT Alignment in Organizations Acting in Sweden2015In: Proceedings of the 48th Annual Hawaii International Conference on System Sciences (HICSS-48), IEEE Computer Society, 2015, 4523-4533 p.Conference paper (Refereed)
    Abstract [en]

    In research, many barriers to BITA are presented based on different theoretical frameworks. However, these barriers are studied either from a pure theoretical perspective or with limited empirical scope. This consequently hinders the achievement of BITA in organizations. In this paper the practitioners view of barriers to BITA are investigated aiming at producing a list of barriers which practitioners can use as a ground for better achievement of BITA. The list of barriers was identified by conducting two in-depth case studies on multinational organizations acting in Sweden along with two focused group discussions of researchers, and followed by a survey on 74 large and medium sized organizations on the Swedish market. The result of this study is a list of 45 barriers to BITA from the perspectives of business and IT practitioners.

  • 24.
    El-Mekawy, Mohamed
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Sedvall, Karl-Johan
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Ekici, Murat
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Strategic and Tactical Business-IT Alignment Barriers in Organizations Acting in Sweden2015In: International Journal of IT - Business Alignment and Governance, ISSN 1947-9611, E-ISSN 1947-962X, Vol. 6, no 2, 31-55 p.Article in journal (Refereed)
    Abstract [en]

    In research, many barriers to BITA are presented based on different theoretical frameworks. However, these barriers are studied either from a pure theoretical perspective or with limited empirical scope. This consequently hinders the achievement of BITA in organizations. In this article the practitioners view of barriers to BITA are investigated aiming at producing a list of barriers which practitioners can use as a ground for better achievement of BITA. The list of barriers was identified by conducting three in-depth case studies on multinational organizations acting in Sweden along with two focused group discussions of researchers, and followed by a survey on 74 large and medium sized organizations on the Swedish market. The result of this study is a list of 45 barriers to BITA from the perspectives of business and IT practitioners.

  • 25. Gao, Shang
    et al.
    Rusu, LazarStockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Modern techniques for successful IT project management2015Collection (editor) (Other academic)
    Abstract [en]

    The purpose of this book is to examine how modern techniques influence IT project management and their role in managing successfully IT projects. The book includes research studies that are examining important fields of IT project management like: agile project management, IT project alignment, strategic software project governance, risk in global IT projects, distributed IS development projects to mention only a few of them. The target audiences of this book are researchers and professionals working in the fields of project management, information systems, and IT project management.

  • 26. Gao, Shang
    et al.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Preface2015In: Modern Techniques for Successful IT Project Management, Hershey: Business Science Reference , 2015, no 2015, xvi-xx p.Chapter in book (Other academic)
  • 27.
    Gbangou, Labidi Pascal David
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Factors Hindering Business - IT Alignment in the Banking Sector of a Developing Country2016In: Procedia Computer Science, ISSN 1877-0509, E-ISSN 1877-0509, Vol. 100, 280-288 p.Article in journal (Refereed)
    Abstract [en]

    For more than a decade Business-IT alignment (BITA) has been constantly ranked among the top-ten management issues for IT leaders. Many organizations value the advantages obtained when they are able to align their business and IT strategies. Although considerable models and frameworks have been developed to support organizations in their quest of achieving and sustaining BITA, still many of them face challenges because of some influential factors. While factors influencing BITA in organizations have been widely studied, the barriers in achieving BITA in the banking sector of a developing country remain largely unexplored. In this study we aim at exploring the factors that hinder BITA in the banking sector of a developing country. A case study research was conducted in four commercial banks in Burkina Faso with branches in more than ten other African countries. The data was collected through semi-structured interviews and also from internal documents and has been thematically analyzed. The main findings in this study shows that the delay in task execution, the lack of time to acquire new knowledge, the insufficiency of cross-sectional trainings, the dependency on telecom operators, the heavy workload of banking staff and the reluctance to hire more personnel considerably hinder BITA within the banks in Burkina Faso as a developing country. The results contribute to research in BITA and the limited knowledge about the factors hindering BITA in the banking sector of a developing country. Moreover the results of this research can help IT and business practitioners to further elaborate organizational skills training programs necessary for banks to improve their personnel's performance throughout their journey towards BITA.

  • 28.
    Hodosi, Georg
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Kaye, Robert
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    IT Outsourcing Success Factors: A Study of Large and Medium-Sized Companies2015In: Modern Techniques for Successful IT Project Management / [ed] Shang Gao, Lazar Rusu, Hershey: Business Science Reference , 2015, no 2015, 183-199 p.Chapter in book (Refereed)
    Abstract [en]

    In this chapter, the Success Factors (SFs) for IT Outsourcing (ITO) are explored. The research literature has a bias towards large companies, neglecting medium-sized companies. Moreover, no comparative studies regarding the SFs were found related to the size of companies. These circumstances force medium-sized buyers to turn to practitioner literature, which is dominated by guidelines produced by the providers. Therefore, this chapter identifies the research problem: the lack of knowledge about ITO SFs for medium size companies, including whether SFs for large companies, are applicable for medium-sized ones as well. The used case study research shows that medium-sized companies should use the SFs from large companies. However, 2 out of 11 studied SFs have better efficiency for large companies. This result helps medium-sized companies' ITO decision makers understand the SFs of ITO and thus closes the research gap. Implementing the right SFs should improve the ITO performance.

  • 29.
    Hodosi, Georg
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Manavi, Sanaz
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Risk Factors in IT Outsourcing and the Theories Decision Makers Use to Resolve Them2013In: International Journal of Social and Organizational Dynamics in IT (IJSODIT), ISSN 2155-6334, Vol. 3, no 2, 41-54 p., 3Article in journal (Refereed)
    Abstract [en]

    In this paper the Risk Factors (RFs) in IT Outsourcing (ITO) theories from a service buyer perspective are explored. A comparative study about how Transaction Cost Theory (TCT), Core Competency Theory (CCT) and Agency Theory (AT) cover the RFs has been performed. A framework describing, how the theories cover the RFs has been developed and tested using a case study research methodology. The interviews with companies for testing the framework have been used to get an indication about which ITO theories the decision makers are using in their ITO. This study shows that TCT fully covers all RFs, AT covers almost all and CCT has the lowest coverage. The theories, which are used by the ITO decision makers, could only partially be answered. Risk handling could not be entirely mapped to the theories. Risk and risk mitigation were the main concerns for some of the interviewees, CCT for some others. This study recommends using both TCT and CCT for a successful ITO.

  • 30.
    Hodosi, Georg
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rembisch, Jan-Kamil
    Rickmo, Rickard
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Important Factors in IT Outsourcing Relationship, a Model Development and Verification in Major National Companies2012In: AMCIS 2012 Proceedings, 2012Conference paper (Refereed)
    Abstract [en]

    This paper explores which factors contribute to a strong, IT Outsourcing (ITO) relationship. Therefore, a conceptual model has been developed and tested in four Major National Companies (MNCs), who have outsourced their IT and additionally, their IT service providers have been studied. All the involved contracts have multibillion SEK (the Swedish currency krona) turnovers and belong to top 100 larges MNCs in Sweden. A case study research method has been used. The novelty in the model is to have contract management and expectation management as the most important factors that influence a good ITO relationship strongly supported by communication and conflict and conflict resolution. Trust, commitment, and cooperation received lower scores. We believe that this information could help IT decision makers to improve their relationship with the service buyer or a provider. This research supports the propositions that an effective relationship improves the contract management and strengthens the ITO success.

  • 31.
    Hodosi, Georg
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    A Software Tool that Supports Decisions for Companies to Outsource Information Technology or Not2007In: Proceedings of the Mediterranean Conference on Information Systems - MCIS’07, 2007, 69-78 p.Conference paper (Refereed)
    Abstract [en]

    The decision process for companies to outsource information technology (IT) or not is a substantial business change and in many cases the competence to take such decisions is limited and has major consequences for the company future performance. Therefore in the paper we have proposed the development of a software application that can be used in the initial phase for deciding to outsource or not in contrast to the external help with consultants that might have their own interests. In fact the development of a software decision tool (SDT) that is business neutral it could be very usefully for the IT managers in support of the decisions regarding to outsource IT or not. By using this SDT the IT mangers could highlight also some potential risks that have might be hidden by their cost-savings efforts regarding IT outsourcing. On the other hand by using the SDT the IT managers can simulate different situations by changing the parameters and very important can document their decisions regarding outsourcing with more confidence. Additionally, this software tool it might require information that the own evaluation did not considered in the beginning and finally may add vital information to advice the IT managers in different situations. In the development of the SDT in taking the IT outsourcing decisions we have used the generic Transaction Cost Theory (TCE) for evaluation that is adapted to the IT risks according to Aubert et al. (2001) and which gives a qualitative measure of the outsourcing risks. In this context our paper has looked mainly to find answers to the following research questions: (1) is it possible to design such a tool and which decision parameters should be collected, how are those inter-related and how should such a decision tree be built up (2) is it possible to reduce all initially known uncertainties regarding outsourcing and highlight on potential risks? (3) How much trust we could have in such a software tool in order to be really used by the IT managers in decisions regarding IT outsourcing?

  • 32.
    Hodosi, Georg
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    How Do Critical Success Factors Contribute to a Successful IT Outsourcing: A Study of Large Multinational Companies2013In: Journal of Information Technology Theory and Application, ISSN 1552-6496, E-ISSN 1532-4516, Vol. 14, no 1, 17-43 p., 3Article in journal (Refereed)
    Abstract [en]

    The increasing competition on the market means that multinational companies (MNCs) as well as many otherorganizations must take advantage of business improvements. This research addresses the critical success factors(CSFs) for the service receiver of IT outsourcing (ITO). It delivers a limited number CSFs that, with a correctimplementation, can deliver favorable results that are necessary for an efficient ITO. These 11 CSFs, are describedin detail, and a critical study is performed to identify the value they could create. In addition, the way theimplementation of the provided CSF could mitigate the ITO risk has been analyzed using transaction cost theory. Apriority list describing the order in which the CSFs should be implemented has been developed and enhanced with arecommendation as to when in the ITO life cycle each CSF should be implemented. A case study research with twoMNCs with more than 20 years’ experience in ITO has been used to prove the results.

  • 33.
    Hodosi, Georg
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Choo, Seungho
    A Risk Based View of Influential Factors in IT Outsourcing Relationship for Large Multinational Companies: A Service Buyer Perspective2012In: IInternational Journal of Social and Organizational Dynamics in IT (IJSODIT), ISSN 2155-6334, Vol. 2, no 3, 29-47 p.Article in journal (Refereed)
    Abstract [en]

    Information Technology Outsourcing (ITO) is well spread among large Multinational Companies (MNCs) in Europe, and it is expected to increase even more. The authors’ focus is the service buyer company who needs a well working relation with its ITO supplier for handling emergent issues, daily operation and events that have not been foreseen. In the last years, an increasing attention has been paid to improve ITO relationship. Reviewing the research literature, they have not found any studies about Influential Factors (IFs) that could improve the ITO relationship, nor, how risk factors are interrelated to ITO relationship. Therefore, the authors address this issue by providing 15 IFs that could improve the ITO relationship for large MNCs and their providers and could help the service buyers companies’ to concentrate on these IFs. Additionally, the authors developed a framework that could support the ITO decision makers in both mitigating the risks and improving the ITO relationship.

  • 34. Kabir, Mousumi
    et al.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    A Framework for IT Project Development in a Large Company2013In: Procedia Technology, ISSN 2212-0173, Vol. 9, 687-696 p.Article in journal (Refereed)
    Abstract [en]

    IT project development is a crucial point for the success of any IT organization however delays and increasing costs jeopardize the fulfillment of the business goals. Different research studies on IT project development process confirm that one individual framework is not appropriate for all types of applications. However, reality shows that many companies choose frameworks to run their IT projects based on project type and face dissimilar problems during the execution. In this research we are presenting a framework for IT project development in a large company. The framework has been developed to improve the project IT development due to the fact that many projects have failed to deliver within defined time, cost and quality. In the large company part of our study (entitled in the paper company A) the results of IT projects success rate was significantly low. Therefore, an analysis has been done to investigate the causes for not meeting the requirements. To develop the framework we have used design science research and we have evaluated this framework within company A with project managers. The novelty in this research is that the developed framework for IT project development is based on generic Capability Maturity Model and adapted to the specific needs. The result could be applied to other large companies with similar IT needs and environment.

  • 35. Kabir, Mousumi
    et al.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    IT Project Development using Capability Maturity Model2016In: Information Resources Management Journal, ISSN 1040-1628, E-ISSN 1533-7979, Vol. 29, no 4, 35-48 p.Article in journal (Refereed)
    Abstract [en]

    In many research studies on IT project development process, the authors have noticed that different frameworks are used for this purpose. In fact, many companies choose specific frameworks to run their IT projects based on project type and face dissimilar problems during the execution. In this research the authors are presenting a framework for IT project development using Capability Maturity Model. The framework has been developed to improve the IT project development in a large company because of the lower rate of successfully IT projects in that company. To develop the framework, they have used design science research and evaluated this framework with the project managers from that large company. The result of this research is a framework for IT projects development that is based on generic Capability Maturity Model and is adapted to the specific needs of an IT project development environment. Moreover, the framework identifies for each key process area of IT project development, the goals and activities to be performed.

  • 36.
    Larsson, Fredrik
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Aasi, Parisa
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Organizational Structure in IT Governance: A Case Study of an IT Governance Implementation Project2015In: AMCIS 2015 Proceedings, Association for Information Systems, 2015Conference paper (Refereed)
    Abstract [en]

    The organizations today need to apply proper IT governance for beneficial IT investments.. This research focuses on how the organization structure should be done through the IT governance mechanisms application. A case study is done in a large Swedish constructing company using the ISO/IEC 38500:2008 IT governance standard. Several IT governance practices related to the ISO/IEC 38500:2008 standard were identified which were mostly related to “Responsibility”, “Strategy” and “Performance” compared to “Conformance” and “Acquisition” principals. The results reveal the importance of the way that the company has chosen to structure its organization around the IT project in their IT Governance mechanism. This is closely linked to the principle of “Responsibility”. Practically the standard can be used in future IT projects and the practices found in this study can be beneficial for analyzing and achieving an effective IT Governance implementation.

  • 37. Lytras, Miltiadis D.
    et al.
    Ruan, DaTennyson, Robert D.Ordóñez de Pablos, PatriciaGarcía-Peñalvo, Francisco JoséRusu, LazarStockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Information Systems, E-learning, and Knowledge Management Research: Revised Selected Papers2013Conference proceedings (editor) (Refereed)
  • 38.
    Mardanian, Haleh
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Mozelius, Peter
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The BITA-tool: How Can a Web Based Application Support Business-IT Alignment Learning in Higher Education?2012Conference paper (Other academic)
    Abstract [en]

    As IT is gaining its importance in today’s competitive business environment, alignment of IT with business goals and objective is becoming essential in the industry as well as in higher education. Business-IT alignment can be described as the harmony between the business unit and the IT unit in organizations. This is also an essential part of the Strategic Management of IT course taught in the master program in Strategic IT Management at Stockholm University, Stockholm, Sweden. The BITA-tool has iteratively been developed during 2010 and 2011 according to the main principles in design science with the purpose to extend the boundaries of human and organizational capabilities by creating new and innovative digital artifacts. During the Strategic Management of IT course the learning opportunities of the BITA-tool has been identified and discussed with students and the course tutors. The aim of this article is to analyse and discuss how the web-based BITA-tool might support learning when it is used in university courses on management of information systems. Results show that the tool has helped the students in the study of business-IT alignment in different companies and that the BITA-tool can support a shift towards a more learner-centric education. However, the replacement of traditional teaching and learning with an online tool can sometimes make the students feel a bit lonely and abandoned.

  • 39.
    Nfuka, Edephonce N.
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Critical Success Framework for Implementing Effective IT Governance in Tanzanian Public Sector Organizations2013In: Journal of Global Information Technology Management, ISSN 1097-198X, Vol. 16, no 3, 53-77 p.Article in journal (Refereed)
    Abstract [en]

    In public sector organizations, the use of Information information technology (IT) has become important for sustaining and extending public service delivery. This has resulted in critical dependency on IT, which calls for a focus on effective IT governance. Accordingly, the success factors for effective IT governance must be determined and adhered to for increasing the contribution of IT towards achieving organization objectives. Much research has been carried out on the effectiveness of IT governance, but without focusing on the public sectors organizations of developing country such as the Tanzanian Public Sector Organizations (TaPSOs). Therefore, in this research a CSFs framework - with guidelines for implementing effective IT governance in TaPSO, was developed taking into account the TaPSOs environment, which on one hand is characterized by constraints in IT resources, knowledge, and culture and on the other hand by the increasing IT investment and application. It was developed based on design science research and was mainly achieved using previous studies in these TaPSOs and a survey of IT/business people from these organizations and industry. The evaluation was conducted with an organizational case study.

  • 40.
    Nfuka, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Informationssystem.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Informationssystem.
    Management of IT-enabled Change in a Public Organization in Tanzania2007In: International Journal of Information Systems and Change Management, ISSN 1479-3121, Vol. 2, no 4, 334-349 p.Article in journal (Refereed)
    Abstract [en]

    The implementation of Information Technology (IT) is always associated with organisational change issues and in developing countries this is even more complex due to poorer and less established IT resources and governance. Therefore, our paper has focused to analyse the management of IT-enabled change in a public organisation in Tanzania by using Ward and Elvin framework, and see how these changes affected the organisation’s performance. The results indicate that, despite the contextual complexity, the IT-enabled change that considers techno-organisational issues, is likely to meet the change objectives. Moreover, using the Ward and Elvin framework we have summarised six main success factors (which are involvement and commitment of top management; engagement of the key stakeholders; alignment of IT and business; developing necessary skills, competence and motivation; institutionalisation of the change process and incorporation of the learning process for adjustment and future intervention) that worth noting for replication to other similar IT-enabled changes.

  • 41.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    An Analysis of IT-enabled Change in a Public Organization in Tanzania2009In: Information Systems Development. Challenges in Practice, Theory and Education / [ed] Wita Wojtkowski et al., Springer , 2009, Vol. 1, 353-368 p.Conference paper (Refereed)
    Abstract [en]

    The implementation of information technology (IT) is always associated with a series of complex organizational change issues. In developing countries, these issues are even more complex because the IT infrastructure, technology and governance are still poorer and information systems development and associated resources are less established. Therefore in our research paper we have analyzed the IT-enabled change in Tanzania Revenue Authority, a public organization in Tanzania by applying Ward and Elvin framework. Using this framework, we have analyzed the changes from almost paper to computerized-based business operations and how such changes affected the performance of the organization. The results indicate that, although there is some problems related to the maturity of technology deployment in the country and scarcity of resources, the IT-enabled change (that takes into account both technology and organizational issues) is likely to meet the organizational change objectives. Based upon the results arrived from use of the Ward and Elvin framework, we have summarized six main success factors that are worth noting for replication to other similar IT-enabled changes or research programs including the ones focusing to developing countries. It includes involvement and commitment of senior/top management; engagement of the key stakeholders; alignment of IT and business; identifying and developing necessary skills, competence and motivation; institutionalization of the change process; and incorporation of the learning process for adjustment and future intervention. Finally in conclusion, we could notice that the alignment of IT with business is the backbone of any meaningful IT-enabled change process and is illustrated by use of a benefit dependency network schema.

  • 42.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Critical Success Factors for Effective IT Governance in the Public Sector Organisations in a Developing Country: The Case of Tanzania2010In: Proceedings of 18th European Conference on Information Systems, 2010Conference paper (Refereed)
  • 43.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Critical Success Factors Framework for Implementing Effective IT Governance in Public Sector Organizations in a Developing Country2011In: AMCIS 2011 Proceedings - All Submissions, USA: AIS eLibrary , 2011, paper 35- p.Conference paper (Refereed)
    Abstract [en]

    Today in many public sector organizations, the use of IT has become important in enabling public services delivery. This has caused a critical dependency on IT that call a specific focus on effective IT governance. Accordingly, the success factors for governance over IT resources must be established and adhered to if an organization has to increase the contribution of IT in achieving its objectives. Several researches have been done on such IT governance effectiveness and necessary success factors but with no focus on such organizations in a developing country like Tanzania (environment). Several frameworks for IT governance exist with various approaches. These include control frameworks such as COBIT, and IT service management such as ITIL. However none of these frameworks has looked at such improvement to effective IT governance from a high level and holistic view to Critical Success Factors (CSFs). Such view to CSFs on what few aspects to concentrate on for effective IT governance is paramount in such an environment, which on the one hand is characterized by higher IT resources, knowledge, and culture constraints and on the other hand by the increase of IT investment and applications. In this paper, based on design science research we have specifically addressed this gap by developing a CSFs framework for implementing effective IT governance in this environment (CEITG framework). It was mainly achieved using the four previous studies in this environment as a basis, opinions of 43 IT/business people from 25 organizations and 6 industry/academic experts and a case study in one of these organizations during its development and evaluation. This led to a high level and holistic view framework with concrete practices for effective IT governance implementation in this environment.

  • 44.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    IT Governance in the Public Sector: a Case Study in a Developing Country2009In: Handbook of Research on ICT-Enabled Transformational Government: a Global Perspective, Hershey: IGI Global, 2009Chapter in book (Other academic)
  • 45.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    IT Governance Maturity in the Public Sector Organizations in a Developing Country: The Case of Tanzania2010In: AMCIS 2010 Proceedings, AISeL , 2010, paper 536- p.Conference paper (Other academic)
    Abstract [en]

    Today in many organizations in the public sector, the use of IT has become crucial in sustaining and extending the organizations’ strategies and objectives. Such use of technology has caused a critical dependency on IT thus a call for specific focus on IT governance. Despite increased practice of IT governance in these organizations, little academic empirical research has been undertaken to investigate its maturity, which is even worse in a developing country environment. Therefore this paper, based on the 15 most important processes of the COBIT framework and a case study in five public sector organizations, establishes IT governance maturity in the public sector in a developing country like Tanzania. In addition, the study result is compared against a similar benchmark in the public sector in a developed country like Australia and internationally from a range of nations. The result indicates some IT processes to have scored relatively lower maturity but very important to the process of IT decision making and monitoring in the studied environment. In addition, it indicates the maturity to be relatively lower in the organizations with less established IT governance mechanisms. Moreover when compared with the public sector organizations from Australia as a developed country and internationally from a range of nations, the IT governance maturity pattern turned out to be relatively lower in all studied IT processes. Finally, based on these results, recommendations are provided to improve poorly performing processes for successful IT governance in support of better public service delivery in this environment.

  • 46.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The effect of critical success factors on IT governance performance2011In: Industrial management + data systems, ISSN 0263-5577, Vol. 111, no 8-9, 1418-1448 p.Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to analyse the effect of critical success factors (CSFs) on information technology (IT) governance performance in public sector organizations in a developing country such as Tanzania. Design/methodology/approach - Based on a previous study and a further literature review, a research model was developed for analysing the relationship between the CSFs found for effective IT governance in this environment and their effect on IT governance performance. A survey research method was applied for data collection and sample data from Tanzanian public sector organizations (this environment) obtained. Subsequently, a second-generation structural equation modelling technique, namely partial least squares, was applied to test statistically the correlated effect. Findings - The results indicate significant small to strong positive correlated effects on IT governance performance. The C,SF with the most significant correlated effect was "involve and get support of senior management" and the one with the least "consolidate, standardize and manage IT infrastructure and application to optimize costs and information flow across the organization". Finally, a CSF model for effective IT governance in this environment was proposed. Research limitations/implications - The findings imply that decision makers can optimize IT-related plans and use of scarce resources by concentrating on the CSFs that have a significant effect on IT governance performance that could lead to an improvement of public service delivery. This study is limited to a single developing country but future studies can involve more such countries to broaden the insights into the effect of CSFs on IT governance performance in such environments. Originality/value - By establishing the correlated effects between these CSFs and the IT governance performance, this, study has revealed a significant impact of CSFs on IT governance performance. It also suggests a CSFs model for effective IT governance in this less-resourced environment in which such studies have not been conducted before, yet which are vital for analysing and improving IT governance.

  • 47.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Johannesson, Paul
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Mutagahywa, Beda
    The State of IT Governance in Organizations from the Public Sector in a Developing Country2009In: Proceeding HICSS '09. 42nd Hawaii International Conference, IEEE conference proceedings, 2009Conference paper (Refereed)
    Abstract [en]

    Today in many organizations in the public sector, the use of IT has become crucial in sustaining and extending the organizations' strategies and objectives. This pervasive use of technology has caused a critical dependency on IT that calls for specific focus on the IT Governance. This paper discusses the current state of IT Governance practices in five public sector organizations from a developing country, like is Tanzania. The results of this research approach are looking into the IT Governance mechanisms in place in terms of structures, processes and relational mechanisms. Moreover the paper includes a discussion on the problems and consequences inherent to inhibitors of effective IT Governance for a further improvement of the public service delivery in this environment.

  • 48. Nugroho, Hari
    et al.
    Al Afghani, Gamaludin
    Hodosi, Georg
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Key Factors in Managing IT Outsourcing Relationships2013In: Information Systems, E-learning, and Knowledge Management Research: 4th World Summit on the Knowledge Society, WSKS 2011. Revised Selected Papers / [ed] Miltiadis D. Lytras et al., Springer Berlin/Heidelberg, 2013Conference paper (Refereed)
    Abstract [en]

    Relationship management in IT Outsourcing (ITO) is today an important concern in many organizations. In the review of research literature regarding relationship management in IT outsourcing we have found a lot research on best practices but not on key factors. Therefore our research goal has looked to find the key factors in managing IT outsourcing relationships that are including the best practices in ITO relationships. The results of this research has due to a list of six key factors that includes the best practices that were elicited from the IT outsourcing relationships research and which were applied in the case of three organizations in Sweden. The analysis of the results has shown both deviations as well as compliances between the theory and practices, but also deviations between the views of these key factors in the studied organizations.

  • 49.
    Ohlsson, Jens
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Han, Shengnan
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Johannesson, Paul
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Carpenhall, Fredrik
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Prioritizing business processes improvement initiatives: the seco tools case2014In: Advanced Information Systems Engineering: 26th International Conference, CAiSE 2014, Thessaloniki, Greece, June 16-20, 2014. Proceedings / [ed] Matthias Jarke et al, Cham: Springer, 2014, 256-270 p.Conference paper (Refereed)
  • 50.
    Ohlsson, Jens
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Han, Shengnan
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Johannesson, Paul
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Developing a method for prioritizing business process improvement initiatives2014In: Pacific Asia Conference on Information Systems, PACIS 2014: Proceedings, Association for Information Systems , 2014, 342- p.Conference paper (Refereed)
    Abstract [en]

    For continuous improvement and innovation in business processes, prioritizing processes is one of the top strategic decision-making tasks for chief information officers and business executives. However, most of the methods for prioritizing process improvement initiatives pay little attention to analysing the characteristics of processes. In addition, in the design process of these methods, the users (e.g. managers, process stakeholders) rarely participate. More importantly, how these methods can be adapted to managers’ decision-making process has not yet been fully explored. This paper addresses the need for a new method supporting managers’ decision making in prioritizing process improvement initiatives. We describe the design and evaluation of a prioritization and categorization method (PCM). The PCM consists of two models, the process assessment heat map (PAHM) and the process categorization map (CM), as well as five iterative activities. The evaluation results from Ericsson show that the PCM can produce a good-quality analysis of processes. It facilitates the decision-making process by eliciting the “collective intelligence” from key process stakeholders and managers. The findings also reveal the implications of improving the PCM to make it more configurable and dynamic. The paper contributes to business process management and proposes a novel method for prioritizing process improvement initiatives.

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