Change search
Refine search result
1 - 23 of 23
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Rows per page
  • 5
  • 10
  • 20
  • 50
  • 100
  • 250
Sort
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
Select
The maximal number of hits you can export is 250. When you want to export more records please use the Create feeds function.
  • 1.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    An Information System in its Organisational Contexts: A Systemic Semiotic Longitudinal Case Study2000Doctoral thesis, monograph (Other academic)
    Abstract [en]

    This dissertation develops a new form of Systems Analysis based on Systemic Semiotics. Systemic Semiotics, a combination of Social Semiotics and Systemic Functional Linguistic theories, can be used to provide contextual descriptions linking the operations of information systems to their specific situational and organisational contexts. A semiotic model of workpractices is developed using Systemic Semiotics in which workpractices, including those associated with systems use, are contextually defined as consisting of one or more text types and zero or more action types.



    Because Systemic Semiotics defines text types and action types contextually, changes to workpractices over time can also be described contextually. In order to develop, test ande extend the theory proposed in this dissertation, a number of workpractices associated with a small administrative information system were studied over a ten-year period. Some of these workpractices can be traced to several predecessor manual systems. Changes in the structure and function of these workpractices were traced over the useful life of the inforamtion system from its commissioning through to its effective decommissioning

  • 2.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Communication and Coordination - Fundamental Issues in Business Processes?: Panel Paper2005In: / [ed] Goldkuhl, G., Clarke, R. J. & Axelsson, K., Linköping: Research Network VITS, Linköping University, Sweden , 2005, p. 93-101Conference paper (Refereed)
    Abstract [en]

    In this paper the author introduces the concept of various viewpoints (process, practitioner, and disciplinary) and describes how theories of communication can be used to understand business processes from the point of view of communication and coordination. This paper serves the dual purpose of being an introduction to a panel of the same name, while providing an argument concerning the significance of theories of communication in "process" orientation. In serving the second purpose, the discussion will employ literature and examples from systemic functional linguistics and social semiotics; these are used for illustrative purposes only and the reader is invited to consider their own preferred theories and approaches to these issues

  • 3.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Organisational and Systemic Semiotics: Work Practices and Business Processes, Multimedia Interfaces and Applications, and Decsion Making Processes: Application for Docent Appointment, Vol. 1 and Vol. 22006Report (Refereed)
    Abstract [en]

    My research work has been centred on the application of semiotics to the information systems discipline and practices. The reason for choosing semiotics is that it is concerned with the study of meaning, a central characteristic of information systems that is none-the-less usually left untheorised. I am particularly interested in the relationships between information systems and organisations. I research in the area called "organisational semiotics" also known as "work semiotics" and "computational semiotics". The approach I use and have helped to develop within "organisational semiotics" is called "systemic semiotics" - a term referring to a combination of a semiotic model of language called "systemic functional linguistics" and a general model of semiotics called "social semiotics". My work in "systemic semiotics" utilises "critical theory", translinguistics, and related forms of "textual analysis".



    The main part of my PhD work involved developing a partial development methodology for deploying systemic semiotics as analysis and design practice. It "developed" interconnected patterns of communication rather than "systems" in the computing science sense of the term. The methodology I developed was called "systemic functional systems" or SFX. Concepts in SFX are currently being used to develop communication sampling methods and protocols that can be employed in the field to select those texts relevant to a particular analysis project. In order to apply what would otherwise be detailed and time-consuming linguistic analyses to the significant numbers of texts found in organisations. I have used techniques and software from qualitative analysis in order to make the text collection, reduction and analysis tractable in organisational settings. I have also recently experimenting with combining of systemic semiotics with other types of analysis to create "multi-method approaches"; using for example Q analysis - a type of cluster analysis - to extend the detailed analyses of service interactions.



    Using systemic semiotics as a theoretical foundation I have developed two main areas of research and have also developed several others. The first production area described in the this docent application concerns "work practices and business processes; in the future this work will be extended into business services. My second major production area is "multimedia interfaces and applications". Multimedia is a useful area to research because it tests the limits of the language-based semiotic theory I use. This theory draws attention to the fact that graphical user interfaces rely for there success on a number of language resources. My third (minor) production area concerns "decicion making processes", representing an ancillary but none-the-less persistent area of interest. Other research topics have included the communicative modelling of systems developing practices, methods and methodologies, rapid prototyping of workpractices, communicative characterisation of workplaces, architecture and tool support for spoken language artefacts, global navigation and hypersystems research

  • 4.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    System Succession and the Computerisation of Workpractices2004In: / [ed] Goldkuhl, G., Lind, M. & Cronholm, S., Linköping, Sweden: Research Network VITS, Linköping University , 2004Conference paper (Refereed)
    Abstract [en]

    The paper presents an attempt to develop a theory of system change and replacement that does not attempt to reify systems. Systemic semiotics is used to produce descriptions and explanations of system change and replacement that are communicative, socio-semantic, and contextual. The situational and cultural contexts of four distinct but related information systems are described. The contributions of these workpractices across multiple systems are analysed and described. Related workpractices form so-called genre assemblages. Persistent workpractices enter into metastable relationships with other related workpractices in the genre assemblages. This explains how systems can be difficult to actually decommission and accounts for some unusual modalities in the succession of systems

  • 5.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Systems Resemblance and Workpractice Evolution: Implications for Work Activity (Re)design2005In: / [ed] Goldkuhl, G., Clarke, R. J. & Axelsson, K., Linköping: Research Network VITS, Linköping University, Sweden , 2005, p. 45-61Conference paper (Refereed)
    Abstract [en]

    This paper is concerned with addressing the question of how apparently disparate and unconnected systems can resemble each other. The question of what counts as a systems resemblance necessitates developing contextual workpractice descriptions associated with the systems features and ultimately entire systems. Using systemic semiotics an apparent ontogenetic convergence between entirely different systems is used to show that systems resemblance can be inferred when the constituent workpractices of information systems consist of comparable register features and especially if they exhibit comparable generic features. The implications of these findings for a new class of work activity (re)design practices are considered.

  • 6.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    The Discursive Organisation of Action and Language in Workpractice Descriptions2003In: / [ed] Goldkuhl, G., Lind, M. & Ågerfalk, P.J., Linköping, Sweden: Research Network VITS, Linköping University , 2003Conference paper (Refereed)
    Abstract [en]

    From a Systemic Semiotic perspective, instances of organisational communication (texts) and their general patterns (text types or genres) are treated as distinct from workplace action and their general patterns (action types). Administrative and Manufacturing systems demonstrate how genres and action types are discursively organised into workpractices. Different kinds of action can be identified in systems.

  • 7.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    The Work that Analysts Do - A Systemic Functional Approach to Elicitation2006In: / [ed] Nilsson, A.G., Gustas, R., Wojtkowski, W., Wojtkowski, W.G., Wrycza, S. & Zupancic, J., New York: Springer , 2006Conference paper (Refereed)
    Abstract [en]

    In this paper we advocate the view of systems analysis as an activity where communication and social interaction within the developer community and between developers, users and other stakeholders is central. Analysis involves a complex bridging process between IS professionals and users implying different backgrounds, knowledge, agendas and social relations of power. We need to study communication in organisational contexts to better understand how we can conduct effective systems analysis and also in order to improve our pedagogic practices.



    The primary means for collecting data concerning current and proposed workpractices is through the use of interviews - a primary tool for "data collection" in all commercial disciplines including Management, Marketing, Economics, Accounting, Industrial Relations as well as Information Systems. While the interview process is central to analysis activities, there is a paucity of information concerning how to accomplish it and in particular how to elicit information from interactants. In this paper we advocate the use of functional linguistic approaches to understanding the work that systems analysts do with a particular interest in elicitation. The application of Systemic Functional Linguistics (SFL) concepts to systems analysis activities in context shows the nuances that can occur in particular work situations

  • 8.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Workpractices, Contexts, Discourses and Social Subjectivity2006In: / [ed] Lind, M., Goldkuhl, G. & Hjalmarsson, A., Borås, Sweden: Research Network VITS, University College of Borås , 2006Conference paper (Refereed)
    Abstract [en]

    In this ALOIS 2006 panel position statement, I briefly describe a Systemic Semiotic approach to "Conceptualizing the workpractice context of IS" that utilises Systemic Functional Linguistics and Social Semiotics, jointly referred to as Systemic Semiotics. Workpractices are defined as completed acts of communication or texts defined in relation to both situational and cultural contexts. While identifying several types of action, the category of action as a whole is related to workpractices. Scales and Levels are introduced to describe the properties of a useful workpractice theory and to provide a means for mapping concepts to these properties. Systemic Functional Linguistics provides fine grained workpractice descriptions at the scale of functions and features, but we utilise social semiotics in order to provide descriptions that can account for the super process or organisational scale. Communication provides the means for participants to be socially agentive, but these concepts also theorise how individual participants are formed in and by their institutional linguistic experiences and histories - our subjectivity itself is shaped through communication

  • 9.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Clarke, R. J.
    Kyriazis, E.
    A Research Proposal for Modelling Structural and Semantic Complexityin Online Consumer Behaviour2008In: / [ed] Timmermans, H., Eindhoven, The Netherlands: European Institute of Retailing and Service Studies (EIRASS), Eindhoven University of Technology , 2008Conference paper (Refereed)
    Abstract [en]

    Consumers often face considerable frustration when purchasing high involvement products characterised as structurally and/or semantically complex. This is exacerbated in online buying situations where the limitations of computer mediated communication come into play. To help overcome this problem this paper proposes expanding existing research streams and adding aspects of communication theory such as social semiotics to gain insights into consumer needs online. These insights go beyond the major limitation of current online consumer behaviour modelling which has focussed on predicting the probability of online purchase for standardised search type products like books and CDs by examining complex purchases. This paper reviews the needs of consumers in a complex purchase process and proposes a research program, based on a fusion of current research practices and communication theory, to the enable development of a responsive system-based dialogue between vendors and consumers

  • 10.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Fulop, L
    Linstead, S
    Lilley, S
    Decision making in organizations2009In: Management and Organization: A Critical Text / [ed] S. Linstead, L. Fulop & S. Lilley, Basingstoke: Palgrave MacMillan , 2009, p. 667-708Chapter in book (Refereed)
  • 11.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Ghose, A. K.
    Krishna, A.
    Systemic semiotics as a basis for an agent-oriented conceptual modelling methodology2007In: Semiotics and Intelligent Systems Development, pp. 256-285 / [ed] Gudwin, R. & Queiroz, J., Hershey, PA, USA: IGI Publishing, Idea Group, Inc , 2007Chapter in book (Refereed)
    Abstract [en]

    In their chapter, "Systemic Semiotics as a basis for an Agent-Oriented Conceptual Modelling Methodology", Rodney Clarke and collaborators use concepts from the field of systemic semiotics (most specifically the notion of genre) to derive an Agent-oriented Conceptual Modeling methodology for producing useful information systems. The goal is to emphasize the communicative, social and semiotic (meaning-making) processes that occur in organisations while designing the information system. They applied the Agent-oriented Conceptual Modeling framework i*, designed for use in early-phase requirements engineering, to a real world problem - developing a case study throughout the chapter. They also discuss some broader connections between systemic semiotics and agent-oriented systems.

  • 12.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Grant, R.G
    Kyriazis, E
    Non-price online consumer purchase point value2010Conference paper (Refereed)
    Abstract

    Online consumer point of purchase behaviour is typically dealt with as a number of functional website pages that do not necessarily address the consumer's needs. Academic literature similarly takes purchase point behaviour as one of the stages of a buying process and fails to address the complexity of dynamic customer needs in this stage of a process. Such glossing of purchase point activity leads to poor understanding of value for consumers engaged in purchase of a preferred option. This paper points to online consumer purchase point needs by reviewing literature relating to utility factors and perceived risk for complex purchases online. The review shows the complexity of the process and outlines research required to better understand this crucial step in a purchase process. Further, the paper raises the possibility of a system offering real time responsiveness to dynamic needs in what is likely to be a multi-modal process

  • 13.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Grant, R.G
    Kyriazis, E
    Research needs for assessing online value creation in complex consumer purchase process behavior2010In: Journal of Retailing and Consumer Services, ISSN 0969-6989, E-ISSN 1873-1384, Vol. 17, no 1, p. 53-60Article in journal (Refereed)
    Abstract

    Consumers face considerable frustration when purchasing structurally and/or semantically complex

    high-involvement products online. Reliance on computer-mediated communications for their

    information needs may result in functional and emotional frustration from information overload

    and lack of personal trust. This paper proposes a responsive real-time information system as a proxy for

    a perceptive sales representative who assesses customer needs based on information exchanges and

    then offers appropriate responses. By tracking and analyzing a consumers online activity, vendors can

    offer information relevant to the consumers real-time needs, facilitating their purchase process. In

    essence, this is a real-time value co-creation process based on the consumer offering cues to vendors

    through their key strokes and mouse click activity. This allows for differentiated information offerings

    for inexperienced and more experienced consumers, creating value by dynamic information serving.

    Where appropriate value is created, consumers will experience less frustration and continue online,

    rather than possibly moving offline or to alternative vendors. In examining the bases of consumer

    information needs in complex purchases, this paper identifies the data required to enable a responsive

    dialog between vendors and consum

  • 14.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Krishna,, A.
    Embedding Social Processes into Agent-Oriented Conceptual Models2006In: / [ed] Lind, M., Goldkuhl, G. & Hjalmarsson, A., Borås, Sweden: Research Network VITS, University College of Borås , 2006Conference paper (Refereed)
    Abstract [en]

    This paper describes how theories and methods for determining structural and functional patterns of communication in organisational settings can be applied to developing Agent-Oriented Conceptual Modelling. In particular we show how social processes in the form of genres- routine patterns of communication- can be embedded into Strategic Dependency diagrams used in the i* Framework. The research uses an entirely unforeseen relationship between communication theory in organisations and agent-based systems promoting agent based models that are easier to verify, more robust and portable. An example of this kind of conceptual modelling is provided and used as the basis for deriving a partial methodology

  • 15.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Kyriazis, E
    Noble, G.I
    Algie, J
    Meeting the information needs of carers of children with disabilities: a case for the use of virtual communities2009Conference paper (Refereed)
    Abstract

    From the initial diagnosis parents of children with a disability need timely and accurate

    information to effectively manage their childs condition. Focussing on the findings of a

    collaborative research project examining the needs of parents of children with a disability (0-

    12 years) the study identifies several information related factors adding to parental stress

    levels. These include a lack of awareness of support services, application processes, and

    disability specific information. To overcome the limitations of existing information delivery

    approaches we propose creating a wiki-based virtual community to serve as a user friendly

    one-stop shop for carers . Such a community would give them greater access to the lived

    experience and empathy of other parents who have successfully managed their childs

    condition

  • 16.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Motion, J. M.
    Kyriazis, E.
    Communication and Coalition: Rethinking Neocapitalist Definitions of Knowledge Management2008In: / [ed] Haroriman, D. & Watkins, D., Reading, United Kingdom: Academic Publishing , 2008Conference paper (Refereed)
    Abstract [en]

    Developments in the theory of Knowledge Management have occurred in lock step with our understanding of the importance of capital and in particular the intangible elements of social capital of which "knowledge" and its production and reception are normally associated. Further elaboration of the concept of social capital has led to the development of neocapital, which has gained currency within the field of Human Resources for example. However, an examination of the factors that constitute the received definition of "neocapital" suggests that the theory building used to construct it has been in reaction to developments in other disciplines, rather than any fundamental unified theory that underpins these factors.



    Building on Scandinavian and European research into information systems using perspectives gained from the Organisational Semiotics (OS), Language Action Perspective (LAP), and Action Language Organisations and Information Systems (ALOIS) communities, we demonstrate how the adoption of communication-centric theory can provide a more unified approach to understanding the factors that comprise neocapital especially as it pertains to knowledge management definitions in organisational settings.



    Rethinking neocapital from a communication-theory perspective enables us to examine the structural, functional and semantic characteristics of community and coalition. We utilise a socio-semantic, contextual and functional model of language that has been gainfully employed within the information systems discipline to research organisations and apply it to theorise community and coalitions and their associated knowledge resources and processes. We focus our discussion on defining and exemplifying one set of communication resources known as the reference system. The reference system comprises the language resources social agents use to introduce and subsequent refer to different kinds of participants in communication (people, places and things) relevant to given situational and cultural contents. By selecting relevant completed acts of communication and analysing them for reference resources we can identify and describe the people, places and things that distinguish social groups and coalitions from one or another. By demonstrating how knowledge about communication enables us to identify communities and coalitions over time, we also demonstrate how communication constitutes knowledge within communities and coalitions

  • 17.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Nilsson, Anders G.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Services Sciences from an IS Perspective: A Work Practice Approach to Analysing Service Encounters2007In: / [ed] Ford, R.C., Dickson, D.R., Edvardsson, B., Brown, S.W. and Johnston, R., Orlando, Florida, USA: The Rosen College of Hospitality Management, University of Central Florida , 2007Conference paper (Refereed)
    Abstract [en]

    In this paper, we describe a workpractice approach developed within the Information Systems discipline that unusually is based on a theory of communication. We demonstrate how this approach can be used to address two fundamental questions of significance to SSME. First, how do participants actually conduct business processes or services - how do they jointly coordinate and negotiate their activities in order to achieve them? Second, what is the relationship between participants enacting business processes and services and the organisation in which they occur? We exemplify this workpractice approach by analysing a service encounter

  • 18.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Noble, G.I
    Kyriazis, E
    Living with leukaemia: participatory documentation using video methodologies2009Conference paper (Refereed)
    Abstract

    This paper provides initial results of an exploratory study conducted in partnership with the Leukaemia

    Foundation of Australia into the daily activities and lives of Leukemia patients/survivors. These

    patients/survivors have volunteered to develop in conjunction with the researchers, video documentation that shows others the effect, impact and consequences of their various forms of the disease. The study draws on Scandinavian approaches to video methodology, typically employed in Services Marketing and Management areas for the detailed description of service encounters, service spaces and services systems, and broader traditions of participatory, community-based documentation and multi-modal digital story telling. The study

    enables Leukemia patients/survivors to speak about issues that are of concern to them, as well as co-creating

    personal and social narratives about their disease, for the purposes of communicating within their communities

    and also outside of them. The study also provides information on the kinds temporary and persistent coalitions

    entered into by patients/survivors with a large number of stakeholders, both direct and indirect, in order to meet

    a variety of needs. Relevant coalitions include but are not limited to health careers, complementary careers, and

    health and business professionals as well as direct support groups like careers, family and friends that can

    provide high levels of support. These stakeholders provide psychosocial care, spiritual care, socio-cultural care,

    stress, grief and bereavement care, as well as physical symptom management and in particular pain

    management. Emphasis will be placed on theoretical, methodological aspects of the study including the use of

    technology in media acquisition and qualitative analysis. The paper will also describe the ethics process in the

    design of the project. These methodologies have the potential to create a deeper understanding of the

    challenges facing those with these diseases

  • 19.
    Clarke, Rodney
    et al.
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Spedding, T
    Dawson, P
    Applied systems research in social innovation: a position statement2009Conference paper (Refereed)
    Abstract

    In their forthcoming article Dawson and Daniel (2009) provide a useful working definition of social innovation, referring to it as the process of collective idea generation, selection and implementation by people who participate collaboratively to meet social challenges. These ideas are owned by people who work together in pursuing social goals that may- but need not- service other organisational, technical, commercial or scientific

    goals. Defined in this way the term has, potentially, very wide boundaries- from new forms of organization and new concepts of family, to new ways of using information and communication technologies, and from new ideas of community to new products or services. This paper is a first approximation to identify relevant theory and develop a suitable framework that would allow applied systems researchers- those whose focus is usually operational and systems-orientated- to come to an understand about how their practices and technical innovations can lead to social innovation in broader organisational and societal senses. Combining ideas from the socio-technical movement, systems thinking, and semiotic theory, this first approximation to a social innovation framework recognises that an organisationally relevant view of social innovation needs to be local first, incremental rather than grand slam, must necessarily utilise evolutionary design principles, requires the promotion of participation in order to achieve stakeholder buy-in, as well as requiring a continuous improvement and innovation-oriented culture to be fostered within the organisation. Elements of this framework utilise action research methodology, abductive thinking, contextual features and communicative dimensions, both discursive and linguistic

  • 20. Clements, M. D.
    et al.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Supply Chains and Inter-firm Relationships: Communication, Coherence and Social Innovation2008Conference paper (Refereed)
  • 21. Goldkuhl, G.
    et al.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Axelsson, K.
    Proceedings of the International Workshop on Communication and Coordination in Business Processes - CCBP 2005, Kiruna, Sweden, June 22, 20052005Book (Refereed)
    Abstract [en]

    Even if some management fads like business process reengineering, appear to be outdated, process orientation seems to be here to stay. Almost every organisation describes its activities nowadays in terms of business processes. The industrial view of business processes as a refinement of raw material into finished products has been challenged as the only possible perspective on business processes. The significance of communication and coordination in business processes has been emphasised in many theoretical and practical approaches. In order to develop information systems for business process it is necessary to describe and evaluate coordination and communication. This research workshop is devoted to issues of communication and coordination in business processes. Questions to be addressed include but are not limited to the coordination of work within and between organisations; the role of information technology in coordination of business processes; modelling, evaluation and business processes (re)design; as well as what infrastructures are needed for communication and coordination in business processes.



    Besides these evident practical issues there are other issues of more conceptual and theoretical character which must be addressed like: How are the concepts of communication and coordination related to each other?What is coordinated in business processes? What is the role of human beings vs information technology in business processes?

  • 22. Grant, R. G.
    et al.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Kyriazis, E.
    Received Literatures in Online Consumer Information Search: Limitations and Next Steps2008In: / [ed] Donaldson, B. G. & Turnbull, A., 2008Conference paper (Refereed)
    Abstract [en]

    This paper reviews literature dealing with clickstream analysis and other approaches to online information search modelling as well as online consumer information utility. Limitations in each of these modelling techniques are identified as well as aspects that are indispensable for understanding consumer behaviour online. Key challenges that may arise include the reaction of a consumer to information on a website page and changes in their situation resulting from stimuli beyond the site. An alternative approach for online consumer information serving is proposed using patterns of real time activity data combined with personal factors and online information utility to better understand consumer needs

  • 23. Johnson, N. F.
    et al.
    Clarke, Rodney
    Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.
    Herrington, J. A.
    The potential affordances of enterprise wikis for creating community in research networks2008In: / [ed] Olney, I., Lefoe, G., Mantei, J. & Herrington, J. A., Wollongong, Australia: University of Wollongong , 2008Conference paper (Refereed)
    Abstract [en]

    In this paper, we describe some of the affordances, (the specific enabling features or characteristics), of an enterprise wiki to meet the needs of a developing community of practice. The Social Innovation Network (SInet) is a nascent research network that spans the social sciences, education and commerce at the University of Wollongong. It will use the enterprise wiki software Confluence to assist in the development of communities of practice across its groups and sub-groups. This paper, describes some of the features of the software and how it might be used to perform some of the common activities identified by Wenger (nd) as contributing to the development of community

1 - 23 of 23
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf