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  • 1.
    Andersson, Arne W.
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Jansson, Anders
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Tschirner, Simon
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Recognizing complexity: Visualization for skilled professionals in complex work situations2013In: Building Bridges: HCI, Visualization, and Cognitive Ergonomics, Springer Berlin/Heidelberg, 2013Conference paper (Refereed)
  • 2.
    BORALV, E
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    GORANSSON, B
    OLSSON, E
    SANDBLAD, B
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    USABILITY AND EFFICIENCY - THE HELIOS APPROACH TO DEVELOPMENT OF USER INTERFACES1994In: COMPUTER METHODS AND PROGRAMS IN BIOMEDICINE, ISSN 0169-2607, Vol. 45, p. S47-S64Article in journal (Other scientific)
    Abstract [en]

    This paper describes the user interface related services of the HELIOS project. The design and implementation of efficient user interfaces is a prerequisite for successful introduction of computer support in health care ward units. Design principles must be based on a basic understanding of cognitive aspects of human-computer interaction, as well as on detailed knowledge about the specific needs and requirements of the health care professionals. In the HELIOS project, a style guide for design of user interfaces has been developed. The style guide defines detailed design guide-lines together with a set of interface elements specified for the ward domain. Development tools for construction and implementation of user interfaces to ward applications have been developed and integrated into the HELIOS SEE. The tools are based on the TeleUSE product, which has been extended and adjusted to the HELIOS specifications. A set of new widgets, designed to implement health care interface elements, has been incorporated into the development tool.

  • 3.
    BORALV, E
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    GÖRANSSON, B
    OLSSON, E
    SANDBLAD, B
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    DOCUMENTATION AND INFORMATION-SERVICES IN THE HELIOS PROJECT1994In: COMPUTER METHODS AND PROGRAMS IN BIOMEDICINE, ISSN 0169-2607 [Natvet], Vol. 45, p. S139-S145Article in journal (Other scientific)
    Abstract [en]

    In a modern software project large amounts of documentation is produced. All parts of the complex software system require extensive documentation--both for reference purposes and promotional reasons. However, there are some aspects that often are forgotten or badly implemented; (i) the availability of on-line documentation, (ii) integration of the different formats of documentation, and (iii) the world wide promotional aspect. To solve these problems, the Helios project has chosen to integrate its public documentation and software material into a hypertext system using the World Wide Web.

  • 4.
    Borälv, Erik
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Göransson, Bengt
    Olsson, Eva
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usability and efficiency. The Helios approach to development of user interfaces.1994Other (Other scientific)
  • 5.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Eriksson, Elina
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kavathatzopoulos, Iordanis
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Användbara IT-stöd: En utvärdering av ett forskningsprojekt vid CSN, Centrala studiestödsnämnden2008Report (Other academic)
    Abstract [sv]

    Utvecklingsrådet för den statliga sektorn har tagit ett initiativ för att stödja myndigheternas arbete med att förbättra arbetsmiljön och sänka sjukfrånvaron. Därför startades programmet Satsa friskt. Programmet ger stöd i form av ekonomiskt bidrag och experthjälp till olika projekt inom statliga myndigheter. Ett av Satsa Friskts insatsområden är Människa IT . Inom detta område har det sedan 2004 bedrivits ett antal olika projekt vid flera statliga verk. Vi har från MDI (avdelningen för människa-datorinteraktion, institutionen för informationsteknologi) vid Uppsala universitet varit mer omfattande inblandad i tre olika sådana projekt: vid CSN, Migrationsverket och SMHI. Syftet och innehållet har varierat en del mellan de olika projekten, men ett huvudsakligt fokus har varit hur man kan se till att de framtida IT-stödda arbetena inom myndigheterna blir effektivare och arbetsmiljön bättre. Genom att bättre beakta användbarhets- och arbetsmiljöaspekter vid kravställande, utveckling och införande av IT-stöd kan man stödja en positiv utveckling av verksamheten som sådan liksom av arbetsinnehåll och arbetsmiljö för den enskilde individen. Resultatet kan då bli effektivare verksamhet, bättre service till kunder och ett hälsosammare och hållbarare arbete för de anställda. Denna rapport beskriver det arbete som under åren 2005-2007 genomförts i samverkan mellan CSN, Centrala studiestödsnämnden, och MDI, Uppsala universitet. Förutom en kort beskrivning av innehållet i det arbete som gjorts inom projektet redovisar denna rapport en utvärdering av resultatet, de lärdomar som vi gjort från projektet, de råd vi kan ge till andra som vill ta del av dessa lärdomar samt en förteckning av de rapporter av olika slag som producerats.

  • 6.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Nauwerck, Gerolf
    Uppsala University, University Administration, Planning Division.
    Nyberg, Britta
    Uppsala University, University Administration, Planning Division.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Ekonomiadministratörernas IT-relaterade arbetsmiljö vid Uppsala universitet: En kortfattad rapport från KiA-projektet2014Report (Other academic)
  • 7.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    McDermott, Roger
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Vision seminars and administration of university education: A case study2015In: Proc. 1st Al Baha University and Uppsala University Symposium on Quality in Computing Education, 2015, p. 29-32Conference paper (Refereed)
  • 8.
    Golightly, David
    et al.
    University of Nottingham, Faculty of Engineering.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Dadashi, Nastaran
    University of Nottingham, Faculty of Engineering.
    Andersson, Arne W.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Tschirner, Simon
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sharples, Sarah
    University of Nottingham, Faculty of Engineering.
    A socio-technical comparison of rail traffic control between GB and Sweden2013In: Rail Human Factors: Supporting reliability, safety and cost reduction, London: Taylor & Francis, 2013, p. 367-376Conference paper (Refereed)
    Abstract [en]

    There is strong motivation for having rail technology that is both international and interoperable. The practice, however, of moving technology that works well in one operational setting to another is not straightforward. This paper takes one type of technology, traffic control automation, and looks at variability between two contexts – GB and Sweden. The output from this work is a socio-technical framework which will be used to asses the viability of applying new advances in traffic management across a number of EU countries.

  • 9.
    Gulliksen, Jan
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Eriksson, Elina
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kavathatzopoulos, Iordanis
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority2009In: International Journal of Technology and Human Interaction, ISSN 1548-3908, E-ISSN 1548-3916, Vol. 5, no 3, p. 13-53Article in journal (Refereed)
  • 10.
    Gulliksen, Jan
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Johnsson, Mats
    Lind, Mats
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Nygren, Else
    Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    The need for new application specific interface elements1993In: Advances in Human Factors/Ergonomics 19B, Human Computer Interaction: Software and Hardware Interfaces, 1993, p. 15-20Conference paper (Refereed)
    Abstract [en]

    The design of user interfaces for skilled workers in professional work settings should be based on style guides that certify efficiency. Most of today's style guides and design guidelines overemphasise general aspects or aspects relevant to novices. To increase efficiency both of the design process and of the resulting interface, more domain specific interface elements should be used. This paper explains the basic ideas of such domain specific style guides and gives some examples from the health care domain.

  • 11.
    Gulliksen, Jan
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Lif, Magnus
    Lind, Mats
    Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Nygren, Else
    Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Analysis of information utilization (AIU)1997In: INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION, ISSN 1044-7318, Vol. 9, no 3, p. 255-282Article in journal (Refereed)
    Abstract [en]

    Analysis of information utilisation (AIU) is a method for specifying how information entities encountered in information analysis are being physically manipulated in the work situation undergoing analysis. It focuses especially on factors affecting cognitive load. The method supports the human-computer interface designer with relevant and appropriate information structured specifically for a document oriented design methodology. It gives a suitable basis for user centred interface design, without the possible limitations that improper user participation could cause, and focuses on all aspects relevant for a ”good” work environment, such as competence, organisation, work activity and information technology development.

    Analysis of information utilisation is performed through ”observation-interviews” in which a human-computer expert interviews a typical user about his work situation in the domain of work and observes information handling routines that the user might not be aware of. A number of development projects have shown that this method can constitute an additional step in existing methodologies for capturing aspects of the work situation that can be directly design controlling. This paper describes the method of analysis of information utilisation, and what information that has to be documented while performing the method. It suggests how the method can be incorporated into existing in-house development methodologies, and gives an example of documented analysis results from a development project within the Swedish National Tax Board.

  • 12.
    Gulliksen, Jan
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Domain specific design of user interfaces: Case handling and data entry problems1996In: Critical issues in user interface systems engineering, Springer Verlag , 1996Chapter in book (Refereed)
    Abstract [en]

    New approaches on human-computer issues are required in designing user interfaces for skilled professionals in specific domains. By including domain knowledge earlier in the development process applications development can be simplified. The advantages of a domain specific design are obvious; 1. Increased efficiency in the development process and in the final application. 2. Enhanced possibilities for effective user participation. 3. Reduced development time and cost. Domain specific design requires a careful analysis of information utilisation. The analysis results in a design specified in a special design language interpretable by the construction tool.

    This paper outlines a framework for a domain specific design and development process. Design was earlier supported mainly by cognitive theories on human computer interaction and user modelling. In the domain specific approach design issues are concentrated on efficient development of effective human-computer interfaces. Our purpose is to identify the main steps of the process – analysis of information utilisation, design and construction – with special emphasis on their documentation. The different documentations can be seen as interfaces or bridges between preceding and succeeding steps in the development process, and are to be specified in some kind of formal or semiformal language. We are currently working on the specification of these languages. Our development process is compared to development using traditional UIMS, with emphasis on the possible benefits; cost and time savings, increased possibilities for effective user participation and increased modularity. The domain of case handling accentuates the domain specific development as a general approach on a large number of administrative work situations where case administrators interact with customers or clients. Case handling is an important domain with many end-users using their skills for complex information retrieval and decision making. This domain is described from the case administrators perspective on customer interaction, information retrieval, decision support and information systems. We stress some general aspects on case handling, important for the design of efficient computer support for personnel working in this domain. Some basic work flow entities, to describe and categorise the case handling domain, are presented, like e. g. the initialisation phase, the information retrieval process, the case administrators decision process, and the documentation and information services.

  • 13.
    Gulliksen, Jan
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Lind, Mats
    Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    The nature of user interface design: The role of domain knowledge1995In: Domain knowledge for interactive systems design, Chapman-Hall, London , 1995Chapter in book (Refereed)
    Abstract [en]

    The importance and growing awareness of domain knowledge acquisition in information systems development and, especially, in the process of design of human-computer interfaces, are becoming more evident. In several in-house development projects, methods for efficiently capturing and utilising domain knowledge have been defined and tested (e.g., through the definition of domain specific style guides and analysis of information utilisation). Also, methods for modelling case handling work in general terms, which is the main application focus of our studies, have been developed and tested in larger organisations.

    This paper focuses on the relation between domain knowledge models and conceptual models in information system development and user models in human-computer interaction. Based on Norman's model of user perception of an existing computer system, different limitations are identified and possible extensions are discussed. By introducing the domain context, several additional models of the work task by the user, as well as the designer, occur. If the dynamic iterative system development process is regarded, additional models and dynamic changes in the models over time can be traced. Furthermore, these models are related to the state-of-the-art knowledge on mental models and domain modelling. Implications for design, such as work modelling, iterative system development, analysis of information utilisation, design and evaluation methods, are discussed.

  • 14. Göransson, Bengt
    et al.
    Lind, Mats
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Människa-datorinteraktion.
    Nygren, Else
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Människa-datorinteraktion.
    Sandblad, Bengt
    Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology.
    Schwalbe, Patrik
    The interface is often not the problem1987In: Human Factors in Computing Systems-IV and Graphics Interface, 1987Conference paper (Refereed)
  • 15. Göransson, Bengt
    et al.
    Lind, Mats
    Nygren, Else
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Människa-datorinteraktion.
    Sandblad, Bengt
    Schwalbe, Patrik
    The Interface is Often Not the Problem1987In: Proceedings of Association of Computing Machinery. CHI+GI'87: Conference on Human Factors in Computing Systems and Graphics Interface, 1987, p. 133-136Conference paper (Refereed)
    Abstract [en]

    Computer systems in the form of tools for specific functions within a work environment are becoming increasingly common. because the users are not computer experts, and because the introduction of the new tools can dramatically change their tasks, problems arise. It is argued that even if the proper design of the MMI is very important, this will not solve all the problems. More basic problems concern what functions should be included in the system and how the users can understand what the system can do in different work situations and how the response would be evaluated in the context of the work situations. This is demonstrated by experiences from application projects. It is concluded that more research must be devoted to these problem areas. Another important result is the fact that the possibilities to develop more generally applicable computer based tools are limited. Adaptation to local circumstances and needs is usually a necessity.

  • 16.
    Hardenborg, Niklas
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kavathatzopoulos, Iordanis
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Performing the Vision Seminar Process2007Report (Other academic)
  • 17.
    Isaksson-Lutteman, Gunnika
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kauppi, Arvid
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Andersson, Arne W.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Erlandsson, Mikael
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Operative tests of a new system for train traffic control2009In: Rail Human Factors around the World: Impacts on and of People for Successful Rail Operations / [ed] Dadashi, Nastaran, 2009, p. 424-433Conference paper (Other academic)
    Abstract [en]

    Tomorrow’s train traffic systems requires new strategies and solutions for efficient traintraffic control and utilization of track capacity, especially in traffic systems with a highdegree of deregulated and mixed traffic. There are many different goals associated withthe traffic control tasks and the work of the traffic controllers (dispatchers). Examples aresafety, efficiency of the traffic with regard to timeliness and energy consumption, goodservice and information to passengers and customers etc. Today’s traffic controlsystems and user interfaces do not efficiently support such goals. In earlier research wehave analyzed important aspects of the traffic controller’s tasks, strategies, decisionmaking, use of information and support systems etc. Based on this research we,together with Banverket (Swedish Rail Administration), have designed prototypesystems and interfaces that better can meet future goals and contribute to more optimaluse of infrastructure capacity. These prototype systems have now been developed into afully operational system which has been tested during 6 months, for control of train trafficin a section of the Swedish rail system. The evaluation shows that the system efficientlysupports control tasks and is well accepted by the involved traffic controllers.

  • 18.
    Isaksson-Lutteman, Gunnika
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Andersson, Arne W.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Tschirner, Simon
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    All or nothing: Deployment must also be user-centred2012In: Ergonomics Open Journal, ISSN 1875-9343, E-ISSN 1875-9343Article in journal (Other academic)
    Abstract [en]

    This article describes the importance ofusing a user-centred deployment process.The article is based on a case study of twotrain traffic control centres where the samesystem, STEG, was deployed with differentcontexts.

  • 19.
    Isaksson-Lutteman, Gunnika
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Andersson, Arne W.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Tschirner, Simon
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Reducing unnecessary cognitive load in train traffic control2011Conference paper (Other academic)
    Abstract [en]

    Uppsala University has collaborated with Swedish National Railway Administration in research about train traffic control and how to improve traffic controllers’ work environment, so that they can better meet future demands. This has resulted in a new operational train traffic control system called STEG. The traffic controllers are today forced to develop and use very complex mental models which take a long time to learn. We have also found that their cognitive capacity is more used to indentify, understand and analyze the traffic situation and less to solve problems and find optimal solutions to disturbances. The objective for developing STEG was to change this situation and reduce unnecessary cognitive load. Interviews with traffic controllers show that STEG has reduced the complexity of their mental models and contributed to less unnecessary cognitive load in operation. Our conclusion is that by reducing the complexity of their mental model, they can be skilled much faster and they are now able to use their cognitive capacity and skills on the important parts of their work.

  • 20.
    Janols, Rebecka
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Göransson, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Borälv, Erik
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Physicians' concept of time usage: A key concern in EPR deployment2010Conference paper (Refereed)
    Abstract [en]

    This paper is based on an interview study with 19 resident, specialist and senior physicians. The study was initiated by a Swedish Hospital management to investigate physicians’ attitude towards their EPR (Electronic Patient Records) and give recommendations for improvement in organization, development, deployment and training. The management had experienced that the physicians were unwilling to take part in the EPR deployment process and simultaneously complained about the low usability and potential safety risks of the systems. The study shows that the EPR must be considered a shared responsibility within the whole organization and not just a property of the IT department. The physicians must consider, and really experience, EPR as efficient support in their daily work rather than something they are forced to use. This includes considering work with the EPR as an important part of their work with patients.

  • 21.
    Janols, Rebecka
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Göransson, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Three Key Concerns for a Successful EPR Deployment and Usage2011In: User Centred Networked Health Care: Proceedings of MIE 2011 / [ed] Anne Moen, Stig Kjær Andersen, Jos Aarts, Petter Hurlen, 2011, p. 260-264Conference paper (Refereed)
    Abstract [en]

    The health care environment is unique because of the large and complex organisation with a traditional hierarchic structure that is governed by laws and regulations. This paper examines how a large Swedish health care organisation work with usability issues regarding Electronic Patient Record (EPR) deployment and usage. EPR systems have great impact on work environment and clinical work routines will not be performed in the same way as before. This paper analyse how the EPR management and core business understand their EPR responsibilities and work with usability aspects at different levels in the organisations. The paper reveals that there is a conflict about responsibility between EPR management and core business management. The reasons for the confusion are contradictive understanding of what an EPR system is, an IT system or a tool for the core business to perform better health care work. This leads to that care staff's experience regarding the EPR system's usability, is not being listened to within the organisation. Three key concerns for a successful EPR deployment and usage are identified and further analysed; education, evaluation and support & improvement ideas.

  • 22.
    Janols, Rebecka
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Göransson, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Evaluation of User Adoption during Three Module Deployments of Region-wide Electronic Patient Record Systems2014In: International Journal of Medical Informatics, ISSN 1386-5056, E-ISSN 1872-8243, Vol. 83, no 6, p. 438-449Article in journal (Refereed)
    Abstract [en]

    BACKGROUND:

    In Sweden there are modular region-wide EPR systems that are implemented at various health organisations in the region. The market is dominated by four IT systems that have been procured and deployed in 18 out of 21 regions.

    METHODS:

    In a 2.5-year research study, deployments of three region-wide EPR modules: a patient administration system, eReferral module and eMedication module were followed and evaluated. Health professionals, EPR maintenance organisation, IT and health care managers were observed, interviewed and responded to questionnaires.

    RESULTS:

    Although the same deployment process was used during the three deployments, large variations in the units' adoptions were observed. The variations were due to: (1) expectation and attitude, (2) management and steering, (3) end-user involvement, (4) EPR learning, and (5) usability and the possibility of changing and improving the EPR.

    CONCLUSIONS:

    If changes in work processes are not considered in development and deployment, the potential benefits will not be achieved. It is therefore crucial that EPR deployment is conceived as organisational development. Users must be supported not just before and during the go-live phase, but also in the post-period. A problem often encountered is that it is difficult to make late changes in a region-wide EPR, and it is an open question whether it is possible to talk about a successful deployment if the usability of the introduced system is low.

  • 23.
    Johansson, Niklas
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Lind, Torbjörn
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Usability in IT Systems for Mobile Work2006In: Mobile Virtual Work: A New Paradigm?, Springer Verlag , 2006, p. 392-Chapter in book (Refereed)
  • 24.
    Johansson, Niklas
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Olsson, Eva
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    A participatory process supporting design of future work2007In: Ergonomics: An Introduction, Hyderabad, India: ICFAI University Press , 2007, p. 127-160Chapter in book (Refereed)
  • 25.
    Johansson, Niklas
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Efficient IT support in care for the elderly: Experiences from the VIHO project2005Report (Other (popular scientific, debate etc.))
    Abstract [en]

    The main research objective for the VIHO project (Efficient Computer Support in Care for the Elderly) was to investigate how a home care and help service organization can be developed in order to be better prepared for future challenges, and how new technical systems could support the development process. We have studied the home help personnel’s need for support and investigated how the new organization could be formed in order to provide a healthy and sustainable work. Initial focus has been on the essential parts of the work and how the work could be improved in the future, and not on design of the technical support systems. Our basic point of view has been that correctly used, new technology can contribute, so that work and organisation develops in a positive way, patients are feeling sequre and the personnel’s work environment is improved. This means that the organisation better can fulfil expectations and requirements. The professions can be strengthened and the organisation will be able to meet future challanges. In this report we briefly describe the results and the methods used in the project.

  • 26.
    Johansson, Niklas
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    VIHO – Efficient IT Support in Home Care Services2006In: Human Work Interaction Design: Designing for Human Work, Springer, Boston , 2006, p. 205-Chapter in book (Refereed)
    Abstract [en]

    The main research objective for the VIHO project (Efficient Computer Support in Care for the Elderly) was to investigate how a home care and help service organization can be developed in order to be better prepared for future challenges, and how new technical systems could support the development process. We have studied the home help personnel’s need for support and investigated how the new organization could be formed in order to provide a healthy and sustainable work. Initial focus has been on the essential parts of the work and how the work could be improved in the future, and not on design of the technical support systems. Our basic point of view has been that correctly used, new technology can contribute, so that work and organisation develops in a positive way, patients are feeling secure and the personnel’s work environment is improved. This means that the organisation better can fulfil expectations and requirements. The professions can be strengthened and the organisation will be able to meet future challenges. In this report we briefly describe the results and the methods used in the project.

  • 27.
    Kauppi, Arvid
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Wikström, Johan
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Andersson, Arne W
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Control strategies for managing train traffic: Difficulties today and visions for the future2006Report (Other scientific)
    Abstract [en]

    In 1996, on initiative from the Swedish National Rail Administration, the department of Human-Computer Interaction at the institute for Information Technology, Uppsala University initiated a research project with the objective to identify the difficulties present in today's train traffic control today and to find solutions to those problems, if possible.

    This paper describes the strategy used to control train traffic in Sweden today. Problems and difficulties inherited from the use of the current control strategies and systems are presented. With the goal to solve these problems, and aid the human operator in their work, solutions for new principles for control and a new control strategy are proposed - control by re-planning. The proposed control strategy is designed to support the train dispatcher to work in a more preventive manner and thereby avoiding potential disturbances in traffic when possible. The focus of control tasks will be shifted from controlling infrastructure on a technical level to focus more on a higher level of controlling the traffic flow through re-planning tasks. The new control strategy in combination with a new approach to automation, higher availability of decision relevant information and new graphical user interfaces addresses many of the issues and problems found in the control environment today.

  • 28.
    Kauppi, Arvid
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Wikström, Johan
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Andersson, Arne W
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Future train traffic control: control by re-planning2006In: Conition, Technology & work, ISSN 1435-5558, Vol. 8, no 1, p. 50-56Article in journal (Refereed)
    Abstract [en]

    Improving train traffic control can be a cost-efficient way to improve train traffic punctuality and increase utilization of existing and future railway infrastructure. However, performance in train traffic control tasks currently involves working on a technical level in order to regulate the traffic flow. Working in a preventive manner is poorly supported and train traffic controllers are usually restricted to just solving problems as they occur. This often results in unnecessarily long delays and decreased timeliness of train traffic. The main objective of this paper is to describe a proposed control strategy and a case study, which evaluates the control strategy and the prototype tool derived from the research. By shifting the control paradigm to a high-level control strategy, many of today’s problems may be avoided, with benefits of the reduction in delays, improved timeliness and better utilization of the infrastructure. Twenty-one train traffic controllers participated in a case study, with a simulated prototype environment. The majority of the participating train traffic controllers were positive to the new concepts and ideas. Many of the important aspects of the proposed control strategy can be investigated with the simulation, but due to the complexity of train traffic some issues must be evaluated in an operative environment.

  • 29. Krupenia, Stas
    et al.
    Selmarker, Anna
    Fagerlönn, Johan
    Delsing, Katarina
    Jansson, Anders
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Grane, Camilla
    The 'Methods for designing for future autonomous systems' (MODAS) project: Developing the cab for a highly autonomous truck2014In: Advances in Human Aspects of Transportation, Part II: Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics / [ed] N. Stanton, S. Landry, G. DiBucchianico & A. Vallicelli, 2014, p. 70-81Conference paper (Refereed)
  • 30.
    Kvist, Thomas
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. HUMAN-COMPUTER INTERACTION.
    Hellström, Peter
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Byström, Jan
    Decision support in the train dispatching process2002In: Computers in railways VIII, 2002, p. 1085-1095Conference paper (Refereed)
  • 31.
    Lind, Mats
    et al.
    Uppsala University.
    Nygren, Else
    Uppsala University.
    Sandblad, Bengt
    Uppsala University.
    Schneider, Werner
    Uppsala University.
    Computer based work stations in health care1988In: IMIA Working conference "Towards new hospital infomration systems": Nijmegen 14-18 May, 1988Conference paper (Refereed)
  • 32. Lind, Mats
    et al.
    Nygren, Else
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Människa-datorinteraktion.
    Sandblad, Bengt
    Schneider, Werner
    Computer Based Workstations in Health Care1988In: Proceedings of IMIA Working Conference:: Towards New Hospital Information Systems. Nijmegen, 14-18 May, 1988, p. 26-32Conference paper (Refereed)
    Abstract [en]

    Computer based workstations are shown to be a prerequisite for the use of the rapidly increasing selection of improved commercially available input and output facilities. Two design strategies are discussed and it is shown that only one of them is suitable for designing the human computer interface in such a way that human work effectivity is preserved even in a computer assisted work environment.

  • 33.
    Lind, Thomas
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Brattlöf, Fredrik
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Göransson, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Jansson, Anders
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Införande av verksamhetsstödjande IT-system: Problem, effekter och nytta2013Report (Other academic)
  • 34.
    Lind, Thomas
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Lárusdóttir, Marta
    McDermott, Roger
    Clear, Tony
    Students envisioning the future2016In: Proc. 46th ASEE/IEEE Frontiers in Education Conference, Piscataway, NJ: IEEE Press, 2016Conference paper (Refereed)
    Abstract [en]

    How can students be included as critical stakeholders in the systems and services provided by a university? To address the whole student experience, we engaged students and employees at a large Swedish university in a vision seminar process to elicit how these groups envisioned an ideal future university, and the necessary changes to technology and organisational structures required to achieve this ideal version. The process entailed six four-hour workshops with four groups consisting of six participants each. A survey instrument was used to follow up on the participants' experiences of participating in the vision seminar process and their thoughts on the future of the university. The results show that the participating students were more positive compared to the university employees. The students envisioned harmonized interdepartmental systems, seamlessly integrating a variety of services into one university provided solution. The employees envisioned their future work as flexible, enabled by technology providing excellent support without hindering pedagogical and organisational development. Using technological frames, these visions of the future are identified, analysed and discussed in relation to the quality of university education and a holistic view on students' university experience. Finally we discuss the broader implications of the visions on the future of university education.

  • 35. Lind, Torbjörn
    et al.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Johansson, Niklas
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Utbult, Mats
    Vård-IT-kartan: Användare och IT-system inom svensk vård och omsorg2004Book (Other (popular scientific, debate etc.))
  • 36.
    Nygren, Else
    et al.
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Lind, Mats
    Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Johnson, Mats
    Sandblad, Bengt
    Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    The art of the obvious: Automatically processed components of the task of reading frequently used documents. Implications for task analysis and interface design1992In: Conference on Human Factors in Computing Systems: Striking a Balance: Human Factors in Computing Systems: CHI 92 Proceedings, 1992, p. 235-239Conference paper (Refereed)
    Abstract [en]

    In addition to normal reading, knowledge can be gained from a paper document by pattern recognition and encoding of characteristics of the information media. There are reasons to believe that this can be done automatically with very little attentional demand. The knowledge gained is accessible to consciousness and can be used for task components like orientation, navigation, detection of changes and as a complement to normal reading. When information is computerized, and is read from a screen instead of from a paper, the conditions for automaticity are often radically changed. In most cases the reader has to gain the corresponding knowledge by effortful cognitive processes. This means adding to the cognitive load leaving less attentional capacity for the main task at hand. This problem can be avoided by a careful analysis of a reading task into its automatic and non-automatic components, followed by a dedicated user interface design where information relevant for orientation, navigation, etc. is presented in a way that the reader can perceive rather than read.

  • 37.
    Olsson, Eva
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Johansson, Niklas
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    A Participatory Process Supporting Design of Future Work2005Report (Other scientific)
    Abstract [en]

    This paper illustrates how a participatory design process has developed as a result of empirical studies with workers. The view on design as a process presented here necessitates an explicit analysis of work where both workers and designers participate. The analysis gives workers a possibility to reflect on present and future work practices and to evaluate effects in advance. Moreover, it provides designers insights that facilitate design of support systems that match work complexity. It has often been argued that the full potential of a new IT-support system is not reached, but that only old work procedures are preserved. It is one of the purposes of our work re-design process to support creative changes of different nature. To ascertain that the complexity of work is acknowledged and that work redesign is enabled in the design process, we recommend that workers participate to a much higher degree than present. During a number of projects this process has successively developed. In this paper, the process is described, together with a selection of cases where it has been applied. Important experiences are the need for extensive user participation in the design process and the time and resources the process must be given.

  • 38.
    Olsson, Eva
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis. Människa-datorinteraktion.
    Seipel, Stefan
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Interfaculty Units, Centre for Image Analysis. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis. Människa-datorinteraktion.
    Jansson, Anders
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis. Människa-datorinteraktion.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis. Människa-datorinteraktion.
    The Windscreen Used as a Display for Navigation Information, An Introductory Study: Technical Report 2002-017, Dept. of Information Technology2002Report (Other (popular scientific, debate etc.))
  • 39.
    Olve, Nils-Göran
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
    Ivarsen, Ove
    UsersAward.
    Lind, Torbjörn
    UsersAward.
    Sundblad, Yngve
    Kungliga Tekniska Högskolan.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Walldius, Åke
    Kungliga Tekniska Högskolan.
    Slutrapport UsersAward2: utvecklad kvalitetssäkring av IT-användning2011Report (Other academic)
    Abstract [sv]

    Hur användardialoger och användarundersökningar kan säkerställa att informationssystem blir användbara, och hur visualisering av logiken för hur de ger nytta kan ske med strategikartor och balanserade styrkort.

  • 40.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Checklista för god arbetsmiljö vid datorstött arbete2013Report (Other academic)
  • 41.
    Sandblad, Bengt
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Information Science, Human-Computer Interaction.
    Andersson, Arne
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Information Science, Human-Computer Interaction.
    Jonsson, Karl-Einar
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Information Science, Human-Computer Interaction.
    Hellström, P.
    Lindström, P.
    Rudolf, J.
    Stored, J.
    Wahlborg, M.
    A train traffic operation and planning simulator2000In: Computers in Railways VII / [ed] J. A. Brown, R. J. Hill, C. A. Brebbia, G. Sciutto, S. Sone, WITPress, Southampton , 2000, , p. 241-248p. 241-248Conference paper (Other academic)
    Abstract [en]

    The objective of the project presented in this paper has been to develop a newsimulator system that can contribute to improved methods for train trafficplanning and operation and to create an experimental environment for developmentof new control support systems and operator user interfaces. The newsimulator system is based on a previously developed simulation kernel,SIMON/TTS, which has been used by the Swedish National Rail Administrationfor off line planning experiments. The SIMON/TTS system has now beenredesigned into an interactive, real-time simulator where external control andpresentation systems can be connected via a communication module. Thesimulator system will be used for different purposes. Some of the most importantexperimental scenarios are to perform experiment with new user interfaces fortrain traffic control operators, to test the usefulness of decision support systemsfor train dispatchers, to evaluate alternative strategies for solving conflicts intrain traffic control and to provide a simulator environment for education andtraining of train traffic operators.

  • 42.
    Sandblad, Bengt
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Andersson, Arne W.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kauppi, Arvid
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Isaksson-Lutteman, Gunnika
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Development and implementation of new principles and systems for train traffic control in Sweden2010In: Computers in Railways XII: Computer System Design and Operation in Railways and other Transit Systems, Southampton, UK: WIT Press , 2010, p. 441-450Conference paper (Refereed)
  • 43.
    Sandblad, Bengt
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Andersson, Arne W.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kauppi, Arvid
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Wikström, Johan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Implementation of a test system for evaluation of new concepts in rail traffic planning and control2007In: People and Rail Systems: Human Factors at the Heart of the Railway, Farnham, UK: Ashgate Publishing , 2007, p. 301-308Chapter in book (Refereed)
  • 44.
    Sandblad, Bengt
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Andersson, Arne W.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Tschirner, Simon
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Information systems for cooperation in operational train traffic control2015In: Procedia Manufacturing, E-ISSN 2351-9789, Vol. 3, p. 2882-2888Article in journal (Refereed)
  • 45.
    Sandblad, Bengt
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Åborg, Carl
    Boivie, Inger
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Persson, Jenny
    Göransson, Bengt
    Kavathatzopoulos, Iordanis
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Blomkvist, Stefan
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Work environment and computer systems development2003In: Behaviour and Information Technology, ISSN 1362-3001, Vol. 22, no 6, p. 375-387Article in journal (Refereed)
    Abstract [en]

    Work environment and occupational health problems of different nature are constantly increasing in computer supported work. Most efforts to improve the work environment are focused primarily on physical aspects, and to some extent on psychosocial aspects. Mental workload and cognitive problems are of a more complex nature, more difficult to measure and provide efficient solutions to, and are more seldom studied or solved. Solutions to work environment problems are usually applied to already existing work situations through improved equipment and work place design, health programmes, education, reorganizations, etc. The problems are seldom prevented by means of applying relevant methods early in the systems development process, before the artefacts have been designed and implemented. This paper, and the following papers of this special issue, will focus on the need to integrate different interdisciplinary methods at different phases in the development process of computerized support systems, with the ultimate goal to prevent work environment problems and decrease the health risks to the users.

  • 46.
    Sandblad, Bengt
    et al.
    Uppsala University.
    Lind, Mats
    Uppsala University.
    Nygren, Else
    Uppsala University.
    Design of human-computer interfaces in health care: based on task analysis and theories of human cognition1992In: Proceedings of Medinfo92, 1992Conference paper (Refereed)
  • 47.
    Sandblad, Bengt
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Lind, Mats
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Nygren, Else
    Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Design of human-computer interfaces in health care, based on task analysis and theories of human cognition1992In: Proceedings of MEDINFO 92, 1992Conference paper (Refereed)
    Abstract [en]

    Computer supported work activities in health care are very sensitive to disturbances caused by badly designed user interfaces. A methodology for experimental design of systems and interfaces is described, based on task and expectation analysis. Knowledge from perceptual and cognitive psychology let us understand more about human information handling and about requirements for design of efficient user interfaces. An example of how the methods and design principles can be used in practise is given.

  • 48.
    Sandblad, Bengt
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Lind, Mats
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Nygren, Else
    Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Kognitiva arbetsmiljöproblem och gränssnittsdesign.1992Report (Other scientific)
    Abstract [en]

    Begreppet arbetsmiljö är komplext. Olika problem i arbetslivet, t ex fysiska, psykosociala, innehållsmässiga, organisatoriska mm samverkar. Ska vi kunna nå fram till "det goda arbetet" fordras att vi får större förståelse för hur dessa faktorer samverkar, samt att vi utvecklar metoder för förbättringar som bygger på ett sådant helhetsperspektiv på arbetssituationen. I en arbetssituation är det viktigt att de som utför arbetet förstår skeendet samt att de kan påverka och styra de ingående arbetsprocesserna så att man kna uppfylla målen för verksamheten. det finns ofta olika slags hinder för att man ska kunna klara av detta. En viktig klass av problem är de som vi kallar kognitiva arbetsmiljöproblem. med kognitiva arbetsmiljöproblem menar vi alla sådana hinder av olika ursprung som försvårar och förhindrar förståelse, möjligheter till överblick, påverkan samt kontroll och styrning av arbetsprocesserna. Det kan anses vara välbelagt att sådana arbetsmiljöproblem ofta är mycket påtagliga i arbetslivet, speciellt då ny och avancerad teknik och datoriserade informationssystem införs. Problemen leder bl a till olika slags stressreaktioner och på sikt dåliga arbetsprestationer, ineffektivitet, belastningsbesvär och annan ohälsa. En viktig del av de kognitiva arbetsmiljöproblemen som uppstår vid användning av datoriserade informationssystem är relaterade till gränssnittet, den "yta" emot datorsystemet som användaren interagerar med. Vi har formulerat en konceptuell modell för mänsklig informationhantering i en datoriserad arbetsmiljö, användbar för att studera kognitiva problem relaterade till interaktionen mellan ett datorsystem och en användare. Baserat på denna modell har vi utvecklat preliminära metoder för beskrivning och analys av informationsanvändning i en arbetssituation samt för design av gränssnitt vilket kan understödja denna. Metoderna, vilka beskrivs utförligare i andra CMD-rapporter, refereras kortfattat. Det är viktigt att vi ytterligare utvecklar vår förståelse för detta problemområde, samt att vi tar fram sådanan metoder och tekniker för design och konstruktion av gränssnitt som kan bidraga till att minska de kognitiva arbetsmiljöproblemen.

  • 49.
    Sandblad, Bengt
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Why Digital Systems Do Not Reach Their Full Potential in Organizations2019In: XRDS: Crossroads, The ACM Magazine for Students, ISSN 1528-4972, Vol. 25, no 2, p. 32-27Article in journal (Other academic)
  • 50.
    Scandurra, Isabella
    et al.
    Uppsala University, Medicinska vetenskapsområdet, Faculty of Medicine, Department of Medical Sciences.
    Hägglund, Maria
    Uppsala University, Medicinska vetenskapsområdet, Faculty of Medicine, Department of Medical Sciences.
    Johansson, Niklas
    Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Human-Computer Interaction.
    Sandblad, Bengt
    Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Human-Computer Interaction.
    Koch, Sabine
    Uppsala University, Medicinska vetenskapsområdet, Faculty of Medicine, Department of Medical Sciences.
    User needs for development of context dependent devices in mobile home care2003In: Human-Computer Interaction with mobile devices and services, 2003Conference paper (Refereed)
    Abstract [en]

    Mobile work situations within home care of the elderly require

    immediate and ubiquitous access to patient-oriented data. We intend to develop a mobile information system that provides correct information in a proper way to the right person in the appropriate occasion of care. This requires a thorough user needs analysis that so far often has been neglected during systems development in health care. We conducted the user needs analysis in interdisciplinary working groups in order to achieve a holistic view of the entire work process. This allows for the development of not only patient-oriented but care process oriented systems. In this paper, we describe how the user needs analysis was conducted, the impact of this work on the user group and some of the requirements found to be specific for mobile IT-support for home care of the elderly.

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