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  • 1.
    Borälv, Erik
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Johansson, Niklas
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Papaioannou, Emmanuel
    Demiris, Athanasios
    A Design Case: Interactive Sports Content Broadcasting2004Report (Other (popular scientific, debate etc.))
    Abstract [en]

    Digital television is a new and interesting platform for developing multimedia services. The MELISA platform aims at cross-media broadcasting over digital television and 3G mobile networks. The platform provides presentation of interactive video content, advertisement and gaming. The devices targeted by these services are Set-Top Boxes and Portable Digital Assistants. A new service, in combination with technology that does not yet allow for very rich interaction, requires careful and inventive design of the user interfaces. The key to gaining consumer acceptance of interactive TV is ease of use. In this paper we present the system architecture briefly and discuss issues related to user interface design, considering both the type of media content and hardware platforms. We reflect on the design process used and its suitability as we as designers have experienced it.

  • 2.
    Hardenborg, Niklas
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kavathatzopoulos, Iordanis
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Performing the Vision Seminar Process2007Report (Other academic)
  • 3.
    Johansson, Niklas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usable IT systems for mobile work2005Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    Today, mobile technology is making its entry into working life within all sorts of occupations. When the purpose of the technology is to support mobile work, new requirements appear – for both the technology itself and for the emerging new work processes – as a result of these new conditions. Consequently, the introduction of a new IT system will affect the organisation and the way work is performed. This thesis addresses these changes in work processes and ways to provide a supporting IT system. An underlying component of my research work is the belief that the personnel from the organisation itself must participate in a large extent when developing new work processes and when designing supporting IT systems, since they will be using the IT system as a tool in their future work practice.

    To understand the nature of mobility in a work context and how it affects usability in IT systems, I have initiated studies of the area where mobile work is supported by technology. Important characteristics have been found that affect mobile work. My research work has concerned traditional professions, primarily professions within mobile healthcare.

    An exhaustive study of how to design new work processes within the area of home care of the elderly has been carried out, accompanied by field studies of mobile work within the mobile healthcare sector. The results have been described in terms of aspects of future work processes that are effective and sustainable. Moreover, important characteristics of mobile technology that support this kind of mobile work have been identified. The two perspectives are then merged, in order to design usable IT systems for mobile work.

  • 4.
    Johansson, Niklas
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Grahn, Malin
    A User Centred Process for Specification of Requirements for Usability and a Healthy Work2007In: Proceedings of Work With Computer Systems Conference: WWCS 2007, 2007Conference paper (Refereed)
    Abstract [en]

    This paper describes our experiences from a system development project at a Swedish government organisation. The primarily task in the project was to complement the organisations system development method with methods concerning usability, user centeredness and work environment, in purpose facilitate the development of usable IT-systems and a healthy work. We set focus on the future users in a very early stage in a development process engaging future users in comprehensive seminar process. They were there encouraged to propose their own future healthy work. Throughout the process, focus was on user centeredness and a future healthy work. More general, we have developed a method, vision seminars, for user centred specification of future work with a focus on organisational development and a healthy work.

  • 5.
    Johansson, Niklas
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Lind, Torbjörn
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Usability in IT Systems for Mobile Work2006In: Mobile Virtual Work: A New Paradigm?, Springer Verlag , 2006, p. 392-Chapter in book (Refereed)
  • 6.
    Johansson, Niklas
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Nylander, Stina
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usability in Mobile IT systems2005Report (Other (popular scientific, debate etc.))
    Abstract [en]

    In this report we give an overview of usability aspects applicable to mobile devices and systems. A number of research projects from three different application areas are presented and experiences from the projects are discussed.

    To successfully design usable products, services and systems both for leisure and for mobile work practice has turned out to be a difficult undertaking. Many systems fail because of a number of reasons. Some systems do not fail, but remains difficult and cumbersome to use.

    A certain immaturity can be observed since developers and designers do not fully utilise the benefits and assets provided by today’s technology in design of mobile systems. For mobile systems, the varying contexts of use become more important. When only relying on existing knowledge of design for stationary systems, important possibilities are often lost and the system has gone astray.

  • 7.
    Johansson, Niklas
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Olsson, Eva
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    A participatory process supporting design of future work2007In: Ergonomics: An Introduction, Hyderabad, India: ICFAI University Press , 2007, p. 127-160Chapter in book (Refereed)
  • 8.
    Johansson, Niklas
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Efficient IT support in care for the elderly: Experiences from the VIHO project2005Report (Other (popular scientific, debate etc.))
    Abstract [en]

    The main research objective for the VIHO project (Efficient Computer Support in Care for the Elderly) was to investigate how a home care and help service organization can be developed in order to be better prepared for future challenges, and how new technical systems could support the development process. We have studied the home help personnel’s need for support and investigated how the new organization could be formed in order to provide a healthy and sustainable work. Initial focus has been on the essential parts of the work and how the work could be improved in the future, and not on design of the technical support systems. Our basic point of view has been that correctly used, new technology can contribute, so that work and organisation develops in a positive way, patients are feeling sequre and the personnel’s work environment is improved. This means that the organisation better can fulfil expectations and requirements. The professions can be strengthened and the organisation will be able to meet future challanges. In this report we briefly describe the results and the methods used in the project.

  • 9.
    Johansson, Niklas
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    VIHO – Efficient IT Support in Home Care Services2006In: Human Work Interaction Design: Designing for Human Work, Springer, Boston , 2006, p. 205-Chapter in book (Refereed)
    Abstract [en]

    The main research objective for the VIHO project (Efficient Computer Support in Care for the Elderly) was to investigate how a home care and help service organization can be developed in order to be better prepared for future challenges, and how new technical systems could support the development process. We have studied the home help personnel’s need for support and investigated how the new organization could be formed in order to provide a healthy and sustainable work. Initial focus has been on the essential parts of the work and how the work could be improved in the future, and not on design of the technical support systems. Our basic point of view has been that correctly used, new technology can contribute, so that work and organisation develops in a positive way, patients are feeling secure and the personnel’s work environment is improved. This means that the organisation better can fulfil expectations and requirements. The professions can be strengthened and the organisation will be able to meet future challenges. In this report we briefly describe the results and the methods used in the project.

  • 10. Lind, Torbjörn
    et al.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Johansson, Niklas
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Utbult, Mats
    Vård-IT-kartan: Användare och IT-system inom svensk vård och omsorg2004Book (Other (popular scientific, debate etc.))
  • 11. Nylander, Stina
    et al.
    Hardenborg, Niklas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    IT in Home Health Care — A Case Study: Advantages and Disadvantages with Mobile Information Support2008In: Proc. 2nd International Conference on Pervasive Computing Technologies for Healthcare, Piscataway, NJ: IEEE , 2008, p. 201-204Conference paper (Refereed)
  • 12.
    Olsson, Eva
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Johansson, Niklas
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    A Participatory Process Supporting Design of Future Work2005Report (Other scientific)
    Abstract [en]

    This paper illustrates how a participatory design process has developed as a result of empirical studies with workers. The view on design as a process presented here necessitates an explicit analysis of work where both workers and designers participate. The analysis gives workers a possibility to reflect on present and future work practices and to evaluate effects in advance. Moreover, it provides designers insights that facilitate design of support systems that match work complexity. It has often been argued that the full potential of a new IT-support system is not reached, but that only old work procedures are preserved. It is one of the purposes of our work re-design process to support creative changes of different nature. To ascertain that the complexity of work is acknowledged and that work redesign is enabled in the design process, we recommend that workers participate to a much higher degree than present. During a number of projects this process has successively developed. In this paper, the process is described, together with a selection of cases where it has been applied. Important experiences are the need for extensive user participation in the design process and the time and resources the process must be given.

  • 13. Papaioannou, Emmanuel
    et al.
    Borälv, Erik
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Demiris, Athanasios
    Johansson, Niklas
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Ioannidis, Nikolaos
    User Interface Design for Multi-platform Interactive Sports Content Broadcasting2004In: Advanced visual interfaces conference 2004, 2004Conference paper (Refereed)
    Abstract [en]

    The new generation of television viewers is currently being confronted and becoming acquainted with a series of technological developments in the realm of consumer electronics and gaming that raise their expectations for similar advances in TV broadcasts. The MELISA platform aims at the cross-media broadcasting of sports events featuring interactive advertising and sports-related games over digital television and next generation mobile network infrastructures. The platform provides services for optimal presentation of complex interactive real time video content, for advertisement and an advanced real-time gaming (betting) engine in at least two different client platforms. User interface design is a major issue in a complex end-to-end solution having to cater the needs of users ranging from broadcasting professionals to end-users. Especially in the case of interactive gaming there are numerous challenges in the user interface design, in order to deliver to all categories of devices (and end users) equal quantity and quality of information. In this paper we present the overall system architecture and philosophy and then focus on user interface design issues both for the routine work of broadcasting professionals as well as the end users, owners of different types of consumer devices (such as PDAs and interactive TV Set Top Boxes).

  • 14.
    Scandurra, Isabella
    et al.
    Uppsala University, Medicinska vetenskapsområdet, Faculty of Medicine, Department of Medical Sciences.
    Hägglund, Maria
    Uppsala University, Medicinska vetenskapsområdet, Faculty of Medicine, Department of Medical Sciences.
    Johansson, Niklas
    Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Human-Computer Interaction.
    Sandblad, Bengt
    Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Human-Computer Interaction.
    Koch, Sabine
    Uppsala University, Medicinska vetenskapsområdet, Faculty of Medicine, Department of Medical Sciences.
    User needs for development of context dependent devices in mobile home care2003In: Human-Computer Interaction with mobile devices and services, 2003Conference paper (Refereed)
    Abstract [en]

    Mobile work situations within home care of the elderly require

    immediate and ubiquitous access to patient-oriented data. We intend to develop a mobile information system that provides correct information in a proper way to the right person in the appropriate occasion of care. This requires a thorough user needs analysis that so far often has been neglected during systems development in health care. We conducted the user needs analysis in interdisciplinary working groups in order to achieve a holistic view of the entire work process. This allows for the development of not only patient-oriented but care process oriented systems. In this paper, we describe how the user needs analysis was conducted, the impact of this work on the user group and some of the requirements found to be specific for mobile IT-support for home care of the elderly.

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