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  • 1.
    Aghaee, Naghmeh
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Jobe, William Byron
    Karunaratne, Thashmee
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Hansson, Henrik
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Tedre, Matti
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Interaction Gaps in PhD Education and ICT as a Way Forward: Results from a Study in Sweden2016Ingår i: The International Review of Research in Open and Distributed Learning, ISSN 1492-3831, Vol. 17, nr 3, 360-383 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Many research studies have highlighted the low completion rate and slow progress in PhD education. Universities strive to improve throughput and quality in their PhD education programs. In this study, the perceived problems of PhD education are investigated from PhD students' points of view, and how an Information and Communication Technology Support System (ICTSS) may alleviate these problems. Data were collected through an online open questionnaire sent to the PhD students at the Department of (the institution's name has been removed during the double-blind review) with a 59% response rate. The results revealed a number of problems in the PhD education and highlighted how online technology can support PhD education and facilitate interaction and communication, affect the PhD students' satisfaction, and have positive impacts on PhD students' stress. A system was prototyped, in order to facilitate different types of online interaction through accessing a set of online and structured resources and specific communication channels. Although the number of informants was not large, the result of the study provided some rudimentary ideas that refer to interaction problems and how an online ICTSS may facilitate PhD education by providing distance and collaborative learning, and PhD students' self-managed communication.

  • 2.
    Aghaee, Naghmeh
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Karunaratne, Thashmee
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Jobe, William Byron
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    ICT for Communication and Collaborative Learning among PhD peers: Results of the Needs and Desires from a PhD Survey2014Ingår i: DSV writers hut 2014: proceedings, August 21-22, Åkersberga, Sweden / [ed] Gustaf Juell-Skielse, Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2014, 33-40 s.Konferensbidrag (Refereegranskat)
  • 3.
    Aghaee, Nam
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Karunaratne, Thashmee
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Smedberg, Åsa B.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Jobe, William
    Communication and Collaboration Gaps among PhD Students and ICT as a Way Forward: Results from a Study in Sweden2015Ingår i: E-Learn: 20 th annual World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2015, 2015Konferensbidrag (Refereegranskat)
  • 4.
    Bathallath, Sameer
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Kjellin, Harald
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Impediments to Effective Management of Project Interdependencies: A Study of IT/IS Project Portfolios2017Ingår i: Journal of Electronic Commerce in Organizations, ISSN 1539-2937, E-ISSN 1539-2929, Vol. 15, nr 2, 16-30 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Interdependencies between projects have come to play a more active role in the decision on IT/IS portfolios and their constituent projects. However, managing these interdependencies can be a complex task, especially when the number and degree of interdependencies among projects are high. In times of uncertainty, unexpected challenges can seriously disrupt projects and, consequently, their interdependencies. This may threaten the project portfolio from achieving its final goal. The study aims to investigate the difficulties associated with managing project interdependence along the development cycle of the project portfolio. The study was conducted using a qualitative approach and semi-structured interviews with managers from four leading organizations in Saudi Arabia. The findings reveal three main categories of factors that increased the difficulty of managing project interdependencies in large IT/IS project portfolios: insufficient understanding of human responsibilities in the whole portfolio, unpredictability of the environment, and technology barriers and constraints.

  • 5.
    Bathallath, Sameer
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Kjellin, Harald
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    INVESTIGATING THE SOURCES OF DIFFICULTIES IN MANAGING PROJECT INTERDEPENDENCIES: A STUDY OF IT/IS PROJECT PORTFOLIOS2016Ingår i: PROCEEDINGS OF THE 9th IADIS INTERNATIONAL CONFERENCE INFORMATION SYSTEMS 2016 / [ed] Miguel Baptista Nunes, Pedro Isaías, Philip Powell, IADIS Press, 2016, 71-82 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    Interdependencies between projects can take a major role in IT/IS project portfolios. However, managing these interdependencies can be a difficult task, especially when the number and diversity of projects grow large in scale. In times of unexpected events, extra management efforts are inevitable for treating the subsequent effects on the projects and their interdependencies, and for maintaining high-performance portfolios. Complexity is also a concern for managers, and a growing complexity level may threatens the project portfolio from achieving its final goal. This paper investigates the managerial issues and difficulties in handling project interdependencies. For a closer look at these interdependencies and to gain more understanding of the problem area, a qualitative study was conducted based on semi-structured interviews with managers from four leading organizations in different industries in Saudi Arabia. The findings reveal three main sources of difficulty in managing project interdependencies in IT/IS project portfolios: 1) Insufficient understanding of human responsibilities in the whole portfolio, 2) Environmental change and 3) Technological constraints.

  • 6.
    Bathallath, Sameer
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Kjellin, Harald
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Managing project interdependencies in IT/IS project portfolios: a review of managerial issues2016Ingår i: International journal of information systems and project management, E-ISSN 2182-7796, Vol. 4, nr 1, 67-82 s.Artikel, forskningsöversikt (Refereegranskat)
    Abstract [en]

    Adequately managing project interdependencies among diverse and simultaneous projects is deemed critical for successful implementation of project portfolios. The challenge is significant because it may entail managing a complex network of project interdependencies that keeps changing over time. The present study investigates the managerial challenges that may undermine effective management of project interdependencies in IT/IS project portfolios. The investigation is based on evidence from reviewing relevant literature and documented studies associated with managing project interdependencies. The main contribution of this study is to discuss three managerial challenges of project interdependencies in project portfolios. We discuss the challenges from three perspectives: types of interdependencies; patterns of interaction in interdependencies; and cost/benefit impact of project interdependencies.

  • 7.
    Bathallath, Sameer
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Kjellin, Harald
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Project interdependency management in IT/IS project portfolios: from a systems perspective2016Ingår i: Procedia Computer Science, ISSN 1877-0509, E-ISSN 1877-0509, Vol. 100, 928-934 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Capitalizing on inter-project interdependencies is widely accepted as being crucial for Information Technology/Information Systems (IT/IS) project portfolio success. However, handling these interdependencies becomes a source of increased management complexity as project portfolios get larger, increasingly diverse, and are much influenced by their environments. This then can lead to less predictable situations regarding the portfolio performance as a whole. Though there are many methods available for optimally selecting projects and cross-checking possible synergies and interdependencies among the projects in the portfolio, it remains unclear how one can gain control over the complexity of managing these interdependencies. In this study, we address the problem of handling many project interdependencies that continuously change and develop within a large IT/IS project portfolio. We found that the existing methods for selecting and managing the projects within a portfolio do not focus enough on how interdependencies can disrupt the balance of the whole project portfolio system. To tackle the problem, we propose a systemic approach using the Viable System Model to enhance the way that these interdependencies can be effectively managed in view of the overall portfolio system. We suggest that the Viable System Model, as a supplement to traditional IT/IS project portfolio management approaches, is recursively applied to diagnose and manage the complexity of project interdependencies within IT/IS project portfolios.

  • 8. Giacomelli, Piero
    et al.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    The Eve of 3D Printing in Telemedicine: State of the Art and Future Challenges2014Ingår i: eTELEMED 2014, The Sixth International Conference on eHealth, Telemedicine, and Social Medicine, International Academy, Research and Industry Association (IARIA) , 2014, 49-52 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    3D printing has raised a lot of attention from fields outside the manufacturing one in the last years. In this paper, we will illustrate some recent advances of 3D printing technology, applied to the field of telemedicine and remote patient care. The potentiality of this technology will be detailed without lab examples. Some crucial aspect such as the regulation of these devices and the need of some standards will also be discussed. The purpose of this paper is to present some of the most promising applications of such technology.

  • 9.
    Han, Shengnan
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Juell-Skielse, Gustaf
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Aasi, Parisa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Nilsson, Anders G.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    BENEFITS OF MOBILE REPORTING SYSTEMS IN SOCIAL HOME CARE: THE CASE OF SEVEN SWEDISH MUNICIPALITIES2014Ingår i: International Journal of Technology Assessment in Health Care, ISSN 0266-4623, E-ISSN 1471-6348, Vol. 30, nr 4, 409-415 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Objectives: Mobile systems are widely adopted in healthcare services. Mobile reporting systems have been recently introduced for social home care by municipalities in Sweden. The study aims to assess the benefits of using these systems. Methods: We followed an expert survey approach. Data were collected by means of telephone interviews with the experts in charge of managing and implementing the systems at the municipalities. In addition, several workshops were organized for assessing the economic value of the systems at one municipality. We performed thematic analysis and cost-benefit analysis of the data. Results: The thematic analysis showed the three main benefits of using the mobile reporting systems in social home care: municipal benefits, care providers’ benefits, and care recipients’ benefits. The cost-benefit analysis indicated that the systems could bring substantial long-term economic value for municipalities. The results also revealed the difficulties encountered at the early stage of the deployment and implementation of the systems. Conclusions: The mobile systems yield benefits for all the actors, that is, municipalities, care recipients and care providers. These enhance the public-private coordination and cooperation in social home care in Sweden. The municipalities are called upon to address change management and technical challenges in the implementation.

  • 10. Sandmark, Hélène
    et al.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Stress at Work: Developing a Stress Management Program in a Web-Based Setting2013Ingår i: eTELEMED 2013, The Fifth International Conference on eHealth, Telemedicine, and Social Medicine / [ed] Lisette Van Gemert-Pijnen, Hans C. Ossebaard,, International Academy, Research and Industry Association (IARIA), 2013, 125-128 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    Stress among employees is a public health issue in modern working life in developed countries. A lack of balance between job and demands in private life, and stressful situations in work life let people experience high levels of stress. Long-term sick leave and ill-health can be a consequence of high stress exposure during a long period of time. The objective of this interdisciplinary ongoing research program is to develop a platform providing multiple help online with evidence-based measures in a stress management program. The program is aimed to prevent stress-related dysfunctions and promote wellbeing and lower levels of stress among salaried employees in white collar jobs. The platform includes a web based system for asking experts, communities for peers and different health promotion measures which will be further described.

  • 11.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    E-Health Communities and Online Self-Help Groups: Applications and Usage2012Samlingsverk (redaktörskap) (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    E-health communities, also called Web-based health communities, have become popular arenas for support and sharing of experience, knowledge and advice among patients and citizens. E-health communities are used on a day-to-day basis by people who help each other cope with different health conditions and learn together about health-related issues and behaviors. "E-Health Communities and Online Self-Help Groups: Applications and Usage" will aim to provide relevant theoretical frameworks and the latest empirical research findings in the area. It aims to increase knowledge and understanding of applications and usage of e-health communities for self-help groups who struggle with health disorders, disabilities, lifestyle issues and other health concerns. Different e-health community settings will be presented, observations of community usage and effects discussed, and complementing ways to measure effectiveness will be introduced and analyzed.

  • 12.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    E-health communities for learning healthy habits: how to consider quality and usability2011Ingår i: E-health systems quality and reliability: models and standards / [ed] Anastasius Moumtzoglou, Anastasia Kastania, Hershey PA: Medical Information Science Reference , 2011, 204-220 s.Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 13.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap. Data- och Systemvetenskap.
    How to Combine the Online Community with Ask the Expert System in a Health Care Site2007Ingår i: Proceedings of The First International Conference on the Digital Society, 2007Konferensbidrag (Refereegranskat)
    Abstract [en]

    Online communities and so-called Ask the Expert systems aim at supporting online interaction for knowledge sharing and learning. One area where these kinds of knowledge tools have become widely used is the health care sector. Through online interaction, medical trained experts can help people with concerns about diseases and other health-related problems, and those who suffer from a certain health issue can come together to share experiences and advice. During recent years, studies have been done of the usage of different knowledge tools. However, holistic studies of the use of the two tools for online interaction have not been done. This paper presents results from a study of an online health-community and an Ask the Expert system for people who suffer from overweight. Differences and similarities in regards to knowledge sharing are presented.

  • 14.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    To design holistic health service systems on the Internet2007Ingår i: Proceedings of world academy of science, engineering and technology, 2007, 311-317 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    There are different kinds of online systems on the Internet for people who need support and develop new knowledge. Online communities and Ask the Expert systems are two such systems. In the health care area, the number of users of these systems has increased at a rapid pace. Interactions with medical trained experts take place online, and people with concerns about similar health problems come together to share experiences and advice. The systems are also used as storages and browsed for health information. Over the years, studies have been conducted of the usage of the different systems. However, in what ways the systems can be used together to enhance learning has not been explored. This paper presents results from a study of online health-communities and an Ask the Expert system for people who suffer from overweight. Differences and similarities in regards to posted issues and replies are discussed, and suggestions for a new holistic design of the two systems are presented.

  • 15.
    Smedberg, Åsa
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Web Communities for Preventive Health Care: Experienced Usability and Health Impact among Smokers and Overweight People2010Ingår i: IADIS International Conference E-Health 2010, Freiburg, Germany: IEEE Computer Society , 2010, 153-158 s.Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    The number of web based health communities has increased during the latest years, and so has also the number of users. Among these, we find the health communities for people who suffer from lifestyle problems. These communities aim at helping people change their habits, and thereby preventing them from getting severe illnesses later. The communities are used for conversations about everyday struggles for a healthier lifestyle, and they contain issues concerning treatments, exercises, motivation, setbacks, etc. The question is in what ways and to what extent these communities support self-management among the members. This paper presents the results from a survey to members of a web community on overweight and another one on smoking. The results showed the members' appreciation for existing conversational topics on facts and motivation. They also thought that answers in which the senders offer new perspectives were valuable and could increase.

  • 16.
    Smedberg, Åsa
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Sandmark, Hélène
    Design of a Mobile Phone App Prototype for Reflections on Perceived Stress2012Ingår i: Proceedings of the Fourth International Conference on eHealth, Telemedicine, and Social Medicine (eTELEMED 2012) / [ed] Van Gemert-Pijnen, Ossebaard, Smedberg, Wynchank & Giacomelli, International Academy, Research and Industry Association (IARIA), 2012, 243-248 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    In working life today, people often experience high levels of stress and display strong reactions to different stressors. Those who are exposed to high levels of stress for a long time face an increased risk for deterioration in physical and mental health often leading to sick leave and high consumption of healthcare. To prevent this, continuous support is needed. Development of IT-tools for continuous stress management is, however, in its early stages. We present a prototype of a mobile phone app for self-reflection, a tool that is also integrated in a larger web based stress management system built on research of social networks for increased well-being. The mobile phone app aims at helping people become more aware of patterns of stressful events. It logs and displays basic information about self-perceived stress situations, such as location and time, and the user can add information about the situations and perceived stress levels. As the app constitutes a part of the web based stress management system, not only self-reflection but also reflection together with peers and stress experts is possible. The prototype of the mobile phone app has been qualitatively evaluated using stress management criteria, and the paper also exemplifies its utility in the context of the larger system.

  • 17.
    Smedberg, Åsa
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Sandmark, Hélène
    Mälardalens högskola, Akademin för hälsa, vård och välfärd, Avdelningen för folkhälsovetenskap.
    Dynamic Stress Management: Self-Help through Holistic System Design2012Ingår i: E-Health Communities and Online Self-Help Groups: Applications and Usage, IGI Global , 2012, 136-154 s.Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    Different kinds of applications for self-help are available on the Internet today. Some aim to intervene with users’ life patterns such as negative stress exposure. It is not always an easy task to manage stressful life situations and to develop and maintain healthy living. It involves learning how to balance perceived demands from working and personal life, and to question underlying thoughts and beliefs. E-health communities can assist in this process through continuous interactions between community members. However, previous studies have shown that combining knowledge of health experts and the experiences of peers can create a good synergy. The question is how these findings can be applied to the area of stress management. In this chapter, the authors present a web-based self-help system for stress management based on a holistic view of actors and their different types of support. The system offers the user information in the form of research and real life stories, practical exercises (both text- and video-based), and the opportunity to interact with health experts and peers, all in an integrated way

  • 18.
    Smedberg, Åsa
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Sandmark, Hélène
    Stress Management 2.0: A Holistic Approach to Self-management Online2010Ingår i: International Multi-Conference on Complexity, Informatics and Cybernetics (IMCIC 2010), Orlando, Florida USA: International Institute of Informatics and Systemics (IIIS) , 2010Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    The last years have put stress management on the agenda of healthcare. Intense lifestyles with job and domestic demands let people experience high levels of stress and to react strongly to different stressors. Long-term sickness and absence from work can be a consequence of too high stress exposure during a long period of time. This negative trend can be counteracted if we allow a combination of actions to support people who experience stressful lives. Different online programs are available for people with stress symptoms. However, there is a lack of conceptual understanding and a holistic approach to learning online for this group of people. In this article, we present a holistic and integrated approach to ‘stress management 2.0’ that considers several areas: stress management, self-management, informatics and continuous learning through communication and feedback. The approach is based on findings from previous research studies of web based solutions for learning new lifestyles, stress management and results from clinical trials. At the end of the article, we present some design principles to be used for developing systems in accordance with ‘stress management 2.0’ from a holistic view.

  • 19.
    Smedberg, Åsa
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Sandmark, Hélène
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Manth, Andrea
    Online Stress Management: Design for Reflections and Social Support2016Ingår i: Proceedings of the 9th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2016): Volume 5 / [ed] James Gilbert, Haim Azhari, Hesham Ali, Carla Quintão, Jan Sliwa, Carolina Ruiz, Ana Fred, Hugo Gamboa, SciTePress, 2016, 117-124 s.Konferensbidrag (Refereegranskat)
    Abstract [en]

    An increasing number of people suffer from high levels of stress and experience strong and unhealthy reactions to different stressors. Various kinds of applications for self-help are available on the Internet. However, the technology for stress management purposes is still in its early phase. This paper presents the ideas behind the design of an artifact that combines different technologies and offers support for individual as well as social reflections. The work is anchored in conventional system development methods and interdisciplinary research in the field of e-health. It is based on the holistic idea of combining areas of self-help, evidence-based information and learning through feedback and communication in groups and with experts that have been manifested in a web-based stress management system. The work presented in this paper is a further development towards integration of different technologies and learning aids. It integrates a mobile phone app with a web-based system for people with stress management issues. The proposed system supports social reflections through the possibility to share reflections in various social forums.

  • 20.
    Snygg, Joakim
    et al.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Smedberg, Åsa B.
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Juell-Skielse, Gustaf
    Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
    Problem management of business-critical systems in literature: a review and viable systems analysis2016Ingår i: International Journal of Business Continuity and Risk Management (IJBCRM), ISSN 1758-2164, E-ISSN 1758-2172, Vol. 6, nr 3, 238-256 s.Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Problem management of business-critical systems has over the last few decades grown into a topic of great importance for business continuity. This is due to the increased use of critical systems both in private and public sectors: assets of great value, organisational viability and even people’s lives can be put in jeopardy due to poor management of malfunctioning software. Hence, understanding what influences critical software problem management is important. Even so, studies of the human side of this topic are sparse. In this article, a literature review to identify main socio-technical issues in managing critical software problems is presented. We can see from the results that factors influencing software problem management of business critical systems can be grouped into four themes: reliability in operations, fault detection, system recovery and change requests. By taking a socio-technical viewpoint, we outline some complex challenges and deepen our understanding of the factors involved.

1 - 20 av 20
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