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  • 1.
    Nilsson, Charlotte
    et al.
    Örebro University, School of Humanities, Education and Social Sciences.
    Daun, Anna
    Örebro University, School of Humanities, Education and Social Sciences.
    Dialogen som skapar förändring2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this study is to gain increased understanding of managers´ attitudes and knowledge about its role in the internal organizational communication. We want to understand how managers define dialogue and further understand the role that dialogue plays for managers. We want to see whether the different managers highlight some common foundations or differences in the dialogue. With the help of the following two questions we wish to understand managers´ relationship to the dialogue within the internal organizational communication:

     

    -What meaning does the dialogue have for managers in the private sector?

    -What role does the dialogue play in the internal organizational communication according to these managers?

     

    We use qualitative interviews as the data collection method of our material. Using material from the interviews and mainly in accordance with William Isaacs’ theory of dialogue, we

    can answer our questions.

     

    The result shows that managers' views on the dialogue in many cases are similar to Isaacs’ vision but differs in part. The managers believe that employees are there to contribute to the company. The dialogue is used so that the employees in the business understand and reach the financial goals and visions. Isaacs says that all people are part of a whole and the dialogue is needed to achieve agreement and change. Isaacs also takes up the four pillars of an effective dialogue: listen, respect, await and talk undisguised. 

    Several of the managers agree with Isaacs that there has to exist a certain platform for an effective dialogue. We discovered three categories of the dialogues’ meaning and role for the managers and that the categories depend on the type of organization. All managers believe that the dialogue’s role is an important part of a well functioning organization.

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