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  • 1.
    Andersson, Roy
    et al.
    University of Borås, Swedish School of Textiles.
    Hilletoft, Per
    University of Borås, Swedish School of Textiles.
    Manfredsson, Peter
    University of Borås, Swedish School of Textiles.
    Hilmola, Olli-Pekka
    University of Borås, Swedish School of Textiles.
    Lean Six Sigma strategy in telecom manufacturing2014In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, ISSN 0263-5577, Vol. 114, no 6, p. 904-921Article in journal (Refereed)
    Abstract [en]

    The Lean Six Sigma strategy ensures flexible, robust, and efficient processes. However, to make them more agile in order to sustain in today’s highly competitive environment, something more is required. This could include staff training, strengthening company culture and collaborating with key partners in the supply chain.

  • 2.
    Andersson, Roy
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Manfredsson, Peter
    Business Unit Networks, Microwave and Access Supply, Ericsson, Borås, Sweden.
    Hilmola, Olli-Pekka
    Department of Industrial Management, Lappeenranta University of Technology, Kouvola, Finland.
    Lean Six Sigma strategy in telecom manufacturing2014In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 114, no 6, p. 904-921Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to elaborate, how the use of a joint-use strategy of Lean and Six Sigma can improve flexibility, robustness, and agility. Telecom manufacturing has been under tremendous change after dot.com bubble burst in the early 2000, and new competition has originated from Asia. Being successful requires now more than before, and joint-use of strategies is one option to survive.

    Design/methodology/approach – A single case study from a Swedish company operating in the telecom manufacturing was conducted. In particular, a Six Sigma project was followed and analyzed during 2002. However, the outcome of the Six Sigma project has been studied in longitudinal manner until 2014.

    Findings – The Lean Six Sigma strategy ensures flexible, robust, and efficient processes. However, to make them more agile in order to sustain in today's highly competitive environment, something more is required. This could include staff training, strengthening company culture and collaborating with key partners in the supply chain.

    Research limitations/implications – This study is limited to large company that usually has a lot of resources and choices where to put the strategic emphasis as well as has level of control of the supply chain operations. The situation could be very different in small and medium-sized companies and thus it may be more difficult to realize the Lean Six Sigma strategy in such environment. On the other hand, the processes in these companies are often less complex.

    Practical implications – This research provides guidance on how to manage the Lean Six Sigma strategy in order to ensure more flexible, robust, and efficient processes as well as how to perform a Six Sigma project in Lean environment, in a proper manner.

    Originality/value – This research provides guidance to companies regarding the applicability and properties of the Lean Six Sigma strategy. The paper will also serve as a basis for other companies and industries, on how to survive in difficult times.

  • 3.
    Aslam, Tehseen
    et al.
    University of Skövde, The Virtual Systems Research Centre. University of Skövde, School of Engineering Science.
    Ng, Amos H. C.
    University of Skövde, The Virtual Systems Research Centre. University of Skövde, School of Engineering Science.
    Combining system dynamics and multi-objective optimization with design space reduction2016In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 116, no 2, p. 291-321Article in journal (Refereed)
    Abstract [en]

    Purpose 

    The purpose of this study is to introduce an effective methodology for obtaining Pareto-optimal solutions, when combining System Dynamics (SD) and Multi-Objective Optimization (MOO) for supply chain problems.

    Design/methodology/approach 

    This paper proposes a new approach that combines SD and MOO within a simulation-based optimization framework to generate the efficient frontier that supports decision- making in SupplyChain Management (SCM). It also addresses the issue of the curse of dimensionality, commonly found in practical optimization problems, through design space reduction.

    Findings 

    The integrated MOO and SD approach has been shown to be very useful in revealing how the decision variables in the Beer Game affect the optimality of the three common SCM objectives, namely, the minimization of inventory, backlog, and the bullwhip effect. The results of the in-depth Beer Game study clearly show that these three optimization objectives are in conflict with each other, in the sense that a supply chain manager cannot minimize the bullwhip effect without increasing the total inventory and total backlog levels.

    Practical implications

    Having a methodology that enables the effective generation of optimal trade-off solutions, in terms of computational cost, time, as well as solution diversity and intensification, not only assists decision makers to make decisions on time, but also presents a diverse and intense solution set to choose from.

    Originality/value 

    This paper presents a novel supply chain MOO methodology that helps to find Pareto-optimal solutions in a more effective manner. In order to do so, the methodology tackles the so-called curse of dimensionality, by reducing the design space and focusing the search of the optimization to regions of interest. Together with design space reduction, it is believed that the integrated SD and MOOapproach can provide an innovative and efficient method for the design and analysis of manufacturing supply chain systems in general.

  • 4.
    Björklund, Maria
    et al.
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Forslund, Helena
    Linnaeus Univ, Sweden.
    Exploring the sustainable logistics innovation process2018In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 118, no 1, p. 204-217Article in journal (Refereed)
    Abstract [en]

    Purpose - The development of more sustainable logistics calls for innovative thinking. In order to accelerate the development in the field, there is a need for increased understanding of the process behind successful implementation of sustainable logistics innovations (SLI). The purpose of this paper is to explore the SLI process, in order to identify critical factors, challenges as well as actors involved. Design/methodology/approach - A multiple-case study in six Swedish retailers and logistics service providers (LSPs), successful in SLI implementations, was conducted. Both within-case and cross-case analyses were applied. Findings - The SLI process consists of five phases. The positive relationship between formalisation and SLI success is supported. Critical activities and challenges not known from literature were found in each phase. Examples are the use of logistics and customer KPIs, quickness, developing simple concepts, using a sustainability business case template and selecting where to test SLIs. Some phases are involving many internal and external actors, while others involve few internal actors. Customers are not particularly involved, and retailers involve their LSP suppliers. Research limitations/implications - This study addresses the lack of empirical research in logistics innovation and has bridged the gap of innovation studies in other companies than in LSPs. Furthermore it has combined two developing areas, sustainable innovation and logistics innovation, into SLI. A number of critical activities and challenges, and complex patterns for actors involvement in the SLI process phases are explored as insights from particular cases; these results could be analytically generalised to theory. Practical implications - The practical implications lie in guiding managers who wish to improve sustainability and innovativeness in logistics and, consequently, business success. Knowledge from successful companies about which phases to go through in which sequence, which challenges that can be expected and who to include in the SLI process could imply that more companies focus on SLI. Social implications - Knowledge on how to include sustainability in a clear innovation process, e.g., by making strong business cases, should imply an accelerated development of sustainable logistics in society. Originality/value - This study addresses the lack of empirically-based research in logistics innovation and expands the concept to retailers.

  • 5.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Exploring the sustainable logistics innovation process2018In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 118, no 1, p. 204-217Article in journal (Refereed)
    Abstract [en]

    Purpose

    The development of more sustainable logistics calls for innovative thinking. In order to accelerate the development in the field, there is a need for increased understanding of the process behind successful implementation of sustainable logistics innovations (SLI). The purpose of this paper is to explore the SLI process, in order to identify critical factors, challenges as well as actors involved.

    Design/methodology/approach

    A multiple-case study in six Swedish retailers and LSPs, successful in SLI implementations, was conducted. Both within-case and cross-case analyses were applied.

    Findings

    The SLI process consists of five phases. The positive relationship between formalisation and SLI success is supported. Critical activities and challenges not known from literature were found in each phase. Examples are the use of logistics and customer KPIs, quickness, developing simple concepts, using a sustainability business case template and selecting where to test SLIs. Some phases are involving many internal and external actors, while others involve few internal actors. Customers are not particularly involved, and retailers involve their LSP suppliers.

    Research limitations/implications

    This study addresses the lack of empirical research in logistics innovation and has bridged the gap of innovation studies in other companies than in LSPs. Furthermore it has combined two developing areas, sustainable innovation and logistics innovation, into SLI. A number of critical activities and challenges, and complex patterns for actors’ involvement in the SLI process phases are explored as insights from particular cases; these results could be analytically generalised to theory.

    Practical implications

    The practical implications lie in guiding managers who wish to improve sustainability and innovativeness in logistics and, consequently, business success. Knowledge from successful companies about which phases to go through in which sequence, which challenges that can be expected and who to include in the SLI process could imply that more companies focus on SLI.

    Originality/value

    This study addresses the lack of empirically-based research in logistics innovation and expands the concept to retailers.

  • 6.
    Buffington, John
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Comparison of mass customization and generative customization in mass markets2011In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 1, p. 41-62Article in journal (Refereed)
    Abstract [en]

    Purpose - Mass customization has yet to fulfill its original purpose as established by marketing researchers to become an alternative to mass production, largely due to its inability to achieve mass market levels of efficiency. The purpose of this study is to survey consumer's perceptions, willingness and capabilities of participating in a mass customization system, and understand the implications of its findings related to an alternative production system, generative customization. Design/methodology/approach - After an extensive literature review of mass customization, consumer behavior, complex adaptive systems and generative design, a survey was conducted across US and Swedish consumers relative to their willingness and perceptions regarding mass customization, with hypotheses based upon extant research standards. Findings - The survey results found that consumers are ambivalent toward mass customization in mass markets, and a conceptual alternative (generative customization) appears to achieve, at least conceptually, the necessary objectives relative to product design conceptualization and fulfillment that mass customization cannot achieve. Research limitations/implications - A lack of significant findings from extant research regarding consumer perceptions and tolerances regarding mass customization in mass markets is a limitation to this study. The discussion of a new concept (generative customization) as a viable alternative to mass customization as a result of the survey findings needs to be validated empirically in future research. Originality/value - The paper empirically validates a definition of mass customization as a complementary rather than an alternative to mass production. It also introduces and develops the concept of generative customization as viable alternative to mass production, albeit one that must be empirically validated in future research

  • 7.
    Eriksson, David
    et al.
    University of Borås, School of Engineering.
    Hilletofth, Per
    Hilmola, Olli-Pekka
    Creating value through wholesaler and retailer interface2013In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 113, no 8, p. 1169-1188Article in journal (Refereed)
    Abstract [en]

    In the premium price range, retailer collaboration and showroom decoration as wellas information dissemination play an important role in the consumer sector, particularly in furnituresales. The purpose of this research is to report findings from Swedish wholesaler and its process toimprove sales of order driven furniture business.

  • 8.
    Eriksson, David
    et al.
    School of Engineering, University of Borås, Borås, Sweden.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Hilmola, Olli-Pekka
    Department of Industrial Management, Lappeenranta University of Technology, Kouvola, Finland.
    Creating value through wholesaler and retailer interface2013In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 113, no 8, p. 1169-1188Article in journal (Refereed)
    Abstract [en]

    Purpose – In the premium price range, retailer collaboration and showroom decoration as well as information dissemination play an important role in the consumer sector, particularly in furniture sales. The purpose of this research is to report findings from Swedish wholesaler and its process to improve sales of order driven furniture business.

    Design/methodology/approach – A large case study including 26 companies follows in longitudinal manner the retailers' contribution to value creation based on a value gaps model. Both qualitative and quantitative data are used. Approach was chosen as wholesaler needed to change its business strategy due to high competition.

    Findings – Innovative products may lose consumer perceived value, if information of the product is distorted by the retailers. It is of course so that the number of display pieces in retailer outlets play important role, but actually the way these are presented is most critical. Only one retailer in this study followed wholesaler's guidance, but again this retailer was able to show best sales. In turn, some retailers performed much lower than expected, as they were not interested from new sales concept implemented due to strategy change at wholesaler.

    Research limitations/implications – The service quality gaps model has been adjusted and is presented as a value gaps model that may be used to understand, how value creation is not limited to a single company in a supply chain. However, the authors would like to emphasize that the observations are not necessarily enough as only one wholesale company and its retailer network in Sweden was followed.

    Practical implications – The common practice for wholesalers to focus on display pieces is not sufficient. The retailers' ability to contribute to value creation needs to be considered, and this starts from collaboration at showroom level. This particularly concerns items in other than low cost product groups.

    Originality/value – The research introduces information distortion as a concept to understand, how consumer perceived value might be reduced by value gaps in a supply chain. Research is also unique in a way that it reports business strategy in other than low end segment (lowest costs), but still wholesaler procures products from Asia (China), and develops models in Sweden.

  • 9.
    Forslund, Helena
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    ERP systems' capabilities for supply chain performance management2010In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 110, no 3, p. 351-367Article in journal (Refereed)
    Abstract [en]

    Purpose – The first purpose of this paper is to describe the demands from supply chain performance management (PM) on enterprise resource planning (ERP) systems. The second purpose is to evaluate the corresponding capabilities of common ERP systems.

    Design/methodology/approach – The first purpose is handled conceptually: by a literature review, a framework for the demand on ERP systems from supply chain PM is developed. The second purpose is handled with an empirical study, based on the framework. Respondents for 12 common ERP systems on the Swedish market are interviewed.

    Findings – A framework for the demand on ERP systems from supply chain PM is developed containing ten demands: a theoretical contribution. The studied ERP systems are found overall to have good supply chain PM capabilities, where the most supporting systems in this sense are Oracle and iScala.

    Research limitations/implications – The findings imply that future research on supply chain PM could focus less on ERP systems’ capabilities and more on how ERP systems are applied.

    Practical implications – The findings can give two types of input to companies purchasing or upgrading ERP systems; a “checklist” of demands from supply chain PM to consider and an evaluation of the corresponding capabilities for common ERP systems.

    Originality/value – Even though investments in ERP systems represent significant costs for companies, few studies in the area of ERP systems and supply chain PM are identified.

  • 10.
    Forslund, Helena
    et al.
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Selection, implementation and use of ERP systems for supply chain performance management2010In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 110, no 8, p. 1159-1175Article in journal (Refereed)
    Abstract [en]

    Purpose – The paper aims to explore how supply chain performance management (PM) isaffected by the decisions made in the enterprise resource planning (ERP) system lifecycle phases.

    Design/methodology/approach – Datawere collected in amultiple case study of fourmanufacturing companies.

    Findings – Four PM activities and three ERP system lifecycle phases were described and analyzed. Eight propositions were generated from theory and the case analyses. Detailed demand specifications could have improved target setting and reporting possibilities, PM education and training seem to be important in both the implementation and the use phase and supply chain PM is highly affected in the use phase.

    Research limitations/implications  – The paper is explorative. A required next step would be to test the generated propositions on a larger population.

    Practical implications – Propositions of what supply chain PM issues manufacturing companies should consider in the ERP system selection, implementation and use phases are presented. The results indicate that a lot of supply chain PM improvements can be realized within the use phase of an existing ERP system.

     Originality/value – No previous paper has focused upon how to consider supply chain PM when implementing ERP systems. This is needed because previous studies have identified ERP systems as obstacles for supply chain PM.

     

     

     

     

  • 11. Hilletofth, P
    et al.
    Ericsson, Dag
    University of Borås, School of Engineering.
    Christopher, M
    Demand Chain Management: A Case Study from the Swedish Appliance Industry2009In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 109, no 9, p. 1179-1196Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to increase the understanding of demand chain management (DCM) by investigating how it has been structured and executed in an international manufacturing company. Design/methodology/approach - The main emphasis has been on producing descriptive results and the applied research strategy has been an embedded single case study. The case organization originates from Sweden, but it has significant international presence. Empirical data have been collected mainly from in-depth interviews with key persons representing senior management in the case company.Findings - This research shows that DCM is about developing synergies between the demand creation and the demand fulfillment processes. A completely implemented DCM approach should incorporate all the major demand creation and fulfillment processes. This kind of fully implemented approach probably does not exist in real life today but some companies have started to develop versions including some of the major processes, and this research provides an example of this. The ultimate goal of DCM is to gain competitive advantages by differentiating not only the products, but also the delivery process. This is necessary in markets characterized of intensive competition, high product variety, large amount of customer-adapted products, and short product life cycles. It can be concluded that DCM is not another name for demand driven supply chains (SCs) or a fad. It is rather a way to finally benefit from decade long marketing discussions on how to achieve customer focus. It highlights the interplay between marketing and supply chain management (SCM) as an enabler of value creation.Research limitations/implications - This research work is limited to one Swedish company; however the case company has large international presence and is in top three in their industry measured by sales, which provides some ground for the generalization of the research. Practical implications - This paper gives an insight for managers and practitioners to the value of coordinating marketing and SCM to develop a truly customer-driven organization and SC. Originality/value - Several studies have addressed the synergies between marketing and SCM but failed to address how to in some detail realize this in practice. This paper contributes by discussing how to realize this coordination in practice.

  • 12. Hilletofth, Per
    Demand-supply chain management: Industrial survival recipe for new decade2011In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 2, p. 184-211Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to enhance the current understanding and knowledge of the demand-supply chain management (DSCM) concept by determining its elements, benefits, and requirements, and by illustrating its occurrence in practice.

    Design/methodology/approach – This research has utilized a literature and case study research strategy. The case study has involved an international manufacturing company from the appliance industry. Empirical data have been collected mainly from in-depth interviews with key persons representing senior and middle management in the case organization.

    Findings – This research has established that the main elements of DSCM include market orientation, coordination of the demand and supply processes, viewing the demand and supply processes as being equally important, as well as value creation, differentiation, innovativeness, responsiveness, and cost efficiency in the demand and supply processes. It has also been revealed that the main benefits of DSCM include enhanced competitiveness, enhanced demand chain performance, and enhanced supply chain performance, while the main requirements of DSCM include organizational competences, company-established principles, demand-supply chain collaboration, and information technology support.

    Research limitations/implications – This research is explorative in nature, and more empirical data, from similar and other research settings, are needed to further validate the findings. Another limitation of the research is that it is limited to one Swedish company; however, the involved case company has a large international presence and is among the top three in its industry, which provides some ground for the generalization. A final limitation of the research is that the involved company only represents one industry.

    Practical implications – This paper provides insights useful to researchers and practitioners on how to develop a demand-supply oriented business. It highlights that firms should organize themselves around understanding how customer value is created and delivered and how these processes and management directions can be coordinated. The demand and supply processes have to be considered as equally important and the firm needs to be managed by the demand side and supply side of the company jointly in a coordinated manner.

    Originality/value – The need to coordinate the demand and supply processes has been emphasized in both the demand and supply chain literature but still remained relatively unexplored; thus, this paper contributes by investigating this matter further.

  • 13.
    Hilletofth, Per
    University of Skövde, The Virtual Systems Research Centre. University of Skövde, School of Technology and Society.
    Demand-supply chain management: industrial survival recipe for new decade2011In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 2, p. 184-211Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to enhance the current understanding and knowledge of the demand-supply chain management (DSCM) concept by determining its elements, benefits, and requirements, and by illustrating its occurrence in practice.

    Design/methodology/approach – This research has utilized a literature and case study research strategy. The case study has involved an international manufacturing company from the appliance industry. Empirical data have been collected mainly from in-depth interviews with key persons representing senior and middle management in the case organization.

    Findings – This research has established that the main elements of DSCM include market orientation, coordination of the demand and supply processes, viewing the demand and supply processes as being equally important, as well as value creation, differentiation, innovativeness, responsiveness, and cost efficiency in the demand and supply processes. It has also been revealed that the main benefits of DSCM include enhanced competitiveness, enhanced demand chain performance, and enhanced supply chain performance, while the main requirements of DSCM include organizational competences, company-established principles, demand-supply chain collaboration, and information technology support.

    Research limitations/implications – This research is explorative in nature, and more empirical data, from similar and other research settings, are needed to further validate the findings. Another limitation of the research is that it is limited to one Swedish company; however, the involved case company has a large international presence and is among the top three in its industry, which provides some ground for the generalization. A final limitation of the research is that the involved company only represents one industry.

    Practical implications – This paper provides insights useful to researchers and practitioners on how to develop a demand-supply oriented business. It highlights that firms should organize themselves around understanding how customer value is created and delivered and how these processes and management directions can be coordinated. The demand and supply processes have to be considered as equally important and the firm needs to be managed by the demand side and supply side of the company jointly in a coordinated manner.

    Originality/value – The need to coordinate the demand and supply processes has been emphasized in both the demand and supply chain literature but still remained relatively unexplored; thus, this paper contributes by investigating this matter further.

  • 14.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Differentiation focused supply chain design2012In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 112, no 9, p. 1274-1291Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to develop a framework for differentiation focused supply chain design (SCD).

    Design/methodology/approach – This research uses a literature review and case study approach to develop a framework for differentiation focused SCD. The proposed framework has been developed based on the literature review and evaluated against the case study. The case study describes SCD at two Swedish companies; one from the appliance industry and the other from the furniture industry, both having a significant international presence. Empirical data have been collected, mainly from in-depth and semi-structured interviews with key persons representing senior and middle management in the case companies.

    Findings – This research suggests that differentiation-focused SCD can be organized into a five-stage process. It is essential that this process is aligned with new product development (NPD), so they exchange information, and operate based on the same segmentation model. The main benefits of a differentiated supply chain are enhanced competitiveness, as supply chain management (SCM) changes from being a cost center to being a value generating function, and increased profitability, by allowing differentiated customer needs to be satisfied cost-efficiently. To succeed with developing a differentiated supply chain, logisticians must be extensively involved with both the NPD process and the strategic marketing process.

    Research limitations/implications – Current models of SCD are simplistic and not well developed. By combining theory with practical applications, this research provides researchers and decision makers with detailed tools for developing a differentiation-focused SCD process. The research is explorative in nature therefore empirical data from similar and other research settings should be gathered to reinforce the validity of the findings.

    Practical implications – This research provides knowledge and insights on how a differentiated supply chain may be developed. The main implication is that SCD needs to be closely aligned with NPD and marketing in order to gain competitive advantage. Companies may also be able to employ labor closer to the consumption market by focusing on supply chain differentiation.

    Originality/value – This research contributes by developing a process for differentiation-focused SCD, and by demonstrating the main benefits and requirements of a differentiated supply chain.

  • 15. Hilletofth, Per
    How to develop a differentiated supply chain strategy2009In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 109, no 1, p. 16-33Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to contribute to the understanding of supply chain (SC) design and operation by investigating how two case companies have developed and deployed differentiated SC strategies. This study primarily focuses on the operating part of the differentiated SC strategy, that is, how different manufacturing strategies – such as make-to-stock, assembly-to-order, and make-to-order – are used in contemporary manufacturing related SCs. However, this study also includes elements concerning supply and distribution parts.

    Design/methodology/approach – This study employs a descriptive multiple case study approach. The case organizations originate from Sweden, but they have significant international presence. Empirical data have been collected mainly from in-depth interviews with key persons representing senior and middle management in the case companies.

    Findings – This research shows how two case companies have developed and deployed a differentiated SC strategy. The case study findings reveal that both the case companies already are employing several manufacturing strategies and also combine these with different distribution strategies. Up to now, the supply part of the differentiated SC strategy has been neglected but probably will be incorporated in the near future. This implies that one efficient way to develop a differentiated SC strategy could be to combine different supply, manufacturing and distribution strategies into various SC solutions. By combining relatively few strategies, it is possible to develop several differentiated SC solutions.

    Research limitations/implications – The research work is limited to Swedish companies, however, the case companies are in top three in their respective industries measured by sales, which provides ground for the generalization of the research.

    Practical implications – This paper gives an insight to managers and practitioners in how to develop and deploy a differentiated SC strategy.

    Originality/value – Several studies have discussed the appropriate SC strategy issue but failed to address the need to utilize several SC solutions concurrently. However, this paper contributes by discussing how to develop and deploy a differentiated SC strategy and how to manage these multiple SCs.

  • 16.
    Hilletofth, Per
    University of Skövde, School of Technology and Society. University of Skövde, The Virtual Systems Research Centre.
    How to develop a differentiated supply chain strategy2009In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 109, no 1, p. 16-33Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to contribute to the understanding of supply chain (SC) design and operation by investigating how two case companies have developed and deployed differentiated SC strategies. This study primarily focuses on the operating part of the differentiated SC strategy, that is, how different manufacturing strategies – such as make-to-stock, assembly-to-order, and make-to-order – are used in contemporary manufacturing related SCs. However, this study also includes elements concerning supply and distribution parts.Design/methodology/approach – This study employs a descriptive multiple case study approach. The case organizations originate from Sweden, but they have significant international presence. Empirical data have been collected mainly from in-depth interviews with key persons representing senior and middle management in the case companies.Findings – This research shows how two case companies have developed and deployed a differentiated SC strategy. The case study findings reveal that both the case companies already are employing several manufacturing strategies and also combine these with different distribution strategies. Up to now, the supply part of the differentiated SC strategy has been neglected but probably will be incorporated in the near future. This implies that one efficient way to develop a differentiated SC strategy could be to combine different supply, manufacturing and distribution strategies into various SC solutions. By combining relatively few strategies, it is possible to develop several differentiated SC solutions.Research limitations/implications – The research work is limited to Swedish companies, however, the case companies are in top three in their respective industries measured by sales, which provides ground for the generalization of the research.Practical implications – This paper gives an insight to managers and practitioners in how to develop and deploy a differentiated SC strategy.Originality/value – Several studies have discussed the appropriate SC strategy issue but failed to address the need to utilize several SC solutions concurrently. However, this paper contributes by discussing how to develop and deploy a differentiated SC strategy and how to manage these multiple SCs.

  • 17. Hilletofth, Per
    et al.
    Ericsson, D
    Christopher, M
    Demand chain management: A Swedish industrial case study2009In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 109, no 9, p. 1179-5577Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to increase the understanding of demand chain management (DCM) by investigating how it has been structured and executed in an international manufacturing company.

    Design/methodology/approach – The main emphasis has been on producing descriptive results and the applied research strategy has been an embedded single case study. The case organization originates from Sweden, but it has significant international presence. Empirical data have been collected mainly from in-depth interviews with key persons representing senior management in the case company.

    Findings – This research shows that DCM is about developing synergies between the demand creation and the demand fulfillment processes. A completely implemented DCM approach should incorporate all the major demand creation and fulfillment processes. This kind of fully implemented approach probably does not exist in real life today but some companies have started to develop versions including some of the major processes, and this research provides an example of this. The ultimate goal of DCM is to gain competitive advantages by differentiating not only the products, but also the delivery process. This is necessary in markets characterized of intensive competition, high product variety, large amounts of customer-adapted products, and short product life cycles. It can be concluded that DCM is not another name for demand driven supply chains (SCs) or a fad. It is rather a way to finally benefit from decade long marketing discussions on how to achieve customer focus. It highlights the interplay between marketing and supply chain management (SCM) as an enabler of value creation.

    Research limitations/implications – This research work is limited to one Swedish company; however, the case company has large international presence and is in top three in their industry measured by sales, which provides some ground for the generalization of the research.

    Practical implications – This paper gives an insight for managers and practitioners to the value of coordinating marketing and SCM to develop a truly customer-driven organization and SC.

    Originality/value – Several studies have addressed the synergies between marketing and SCM but failed to address how to in some detail realize this in practice. This paper contributes by discussing how to realize this coordination in practice.

  • 18.
    Hilletofth, Per
    et al.
    University of Skövde.
    Ericsson, D
    Christopher, M
    Demand chain management: A Swedish industrial case study2009In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 109, no 9, p. 1179-1196Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to increase the understanding of demand chain management (DCM) by investigating how it has been structured and executed in an international manufacturing company. Design/methodology/approach – The main emphasis has been on producing descriptive results and the applied research strategy has been an embedded single case study. The case organization originates from Sweden, but it has significant international presence. Empirical data have been collected mainly from in-depth interviews with key persons representing senior management in the case company. Findings – This research shows that DCM is about developing synergies between the demand creation and the demand fulfillment processes. A completely implemented DCM approach should incorporate all the major demand creation and fulfillment processes. This kind of fully implemented approach probably does not exist in real life today but some companies have started to develop versions including some of the major processes, and this research provides an example of this. The ultimate goal of DCM is to gain competitive advantages by differentiating not only the products, but also the delivery process. This is necessary in markets characterized of intensive competition, high product variety, large amounts of customer-adapted products, and short product life cycles. It can be concluded that DCM is not another name for demand driven supply chains (SCs) or a fad. It is rather a way to finally benefit from decade long marketing discussions on how to achieve customer focus. It highlights the interplay between marketing and supply chain management (SCM) as an enabler of value creation. Research limitations/implications – This research work is limited to one Swedish company; however, the case company has large international presence and is in top three in their industry measured by sales, which provides some ground for the generalization of the research. Practical implications – This paper gives an insight for managers and practitioners to the value of coordinating marketing and SCM to develop a truly customer-driven organization and SC. Originality/value – Several studies have addressed the synergies between marketing and SCM but failed to address how to in some detail realize this in practice. This paper contributes by discussing how to realize this coordination in practice.

  • 19.
    Hilletofth, Per
    et al.
    University of Skövde, School of Technology and Society. University of Skövde, The Virtual Systems Research Centre.
    Ericsson, Dag
    University of Borås.
    Christopher, Martin
    Cranfield University.
    Demand chain management: a Swedish industrial case study2009In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 109, no 8-9, p. 1179-1196Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to increase the understanding of demand chain management (DCM) by investigating how it has been structured and executed in an international manufacturing company. Design/methodology/approach - The main emphasis has been on producing descriptive results and the applied research strategy has been an embedded single case study. The case organization originates from Sweden, but it has significant international presence. Empirical data have been collected mainly from in-depth interviews with key persons representing senior management in the case company.Findings - This research shows that DCM is about developing synergies between the demand creation and the demand fulfillment processes. A completely implemented DCM approach should incorporate all the major demand creation and fulfillment processes. This kind of fully implemented approach probably does not exist in real life today but some companies have started to develop versions including some of the major processes, and this research provides an example of this. The ultimate goal of DCM is to gain competitive advantages by differentiating not only the products, but also the delivery process. This is necessary in markets characterized of intensive competition, high product variety, large amount of customer-adapted products, and short product life cycles. It can be concluded that DCM is not another name for demand driven supply chains (SCs) or a fad. It is rather a way to finally benefit from decade long marketing discussions on how to achieve customer focus. It highlights the interplay between marketing and supply chain management (SCM) as an enabler of value creation.Research limitations/implications - This research work is limited to one Swedish company; however the case company has large international presence and is in top three in their industry measured by sales, which provides some ground for the generalization of the research. Practical implications - This paper gives an insight for managers and practitioners to the value of coordinating marketing and SCM to develop a truly customer-driven organization and SC. Originality/value - Several studies have addressed the synergies between marketing and SCM but failed to address how to in some detail realize this in practice. This paper contributes by discussing how to realize this coordination in practice.

  • 20. Hilletofth, Per
    et al.
    Eriksson, David
    University of Borås, School of Engineering.
    Coordinating new product development with supply chain management2011In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 2, p. 264-281Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to form an understanding of how new product development (NPD) relates to supply chain management (SCM), why the two fields should be coordinated, and how this may be done. Design/methodology/approach – This research uses a literature review and case study research. The case study considers a Swedish company that operates on a global basis in the furniture industry. Empirical data have been collected mainly from in-depth interviews with key persons representing senior and middle management in the case company. Findings – This paper stresses the need to produce innovative, value-adding products, as well as the necessity to quickly deliver them to the market. Companies that face mature business environments may encounter problems due to a high emphasis on either the value-creation processes, or on the value delivery processes. Therefore, NPD activities need to be coordinated with SCM activities on a strategic level, lest competitiveness will be lost. Research limitations/implications – The research is limited to one case company; replication studies would enhance understanding of the studied phenomenon. There is a wide need for research exploring how various parts of demand and supply chains should be managed in order to fully utilize the advantages of the consumer-oriented enterprise. Practical implications – This paper provides insights for researchers and practitioners on how to coordinate and balance NPD (demand side) with SCM (supply side) activities. It highlights that companies should organize themselves around understanding how consumer value is created and how these processes may be coordinated to provide that value. The two processes must be given equal attention and importance to avoid sub-optimization. Originality/value – The need for coordinating NPD and SCM activities has been emphasized in the literature but still remains relatively unexplored. This paper contributes by investigating this issue further.

  • 21.
    Hilletofth, Per
    et al.
    Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Eriksson, David
    Coordinating new product development with supply chain management2011In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 2, p. 264-281Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to form an understanding of how new product development (NPD) relates to supply chain management (SCM), why the two fields should be coordinated, and how this may be done.

    Design/methodology/approach – This research uses a literature review and case study research. The case study considers a Swedish company that operates on a global basis in the furniture industry. Empirical data have been collected mainly from in-depth interviews with key persons representing senior and middle management in the case company.

    Findings – This paper stresses the need to produce innovative, value-adding products, as well as the necessity to quickly deliver them to the market. Companies that face mature business environments may encounter problems due to a high emphasis on either the value-creation processes, or on the value delivery processes. Therefore, NPD activities need to be coordinated with SCM activities on a strategic level, lest competitiveness will be lost.

    Research limitations/implications – The research is limited to one case company; replication studies would enhance understanding of the studied phenomenon. There is a wide need for research exploring how various parts of demand and supply chains should be managed in order to fully utilize the advantages of the consumer-oriented enterprise.

    Practical implications – This paper provides insights for researchers and practitioners on how to coordinate and balance NPD (demand side) with SCM (supply side) activities. It highlights that companies should organize themselves around understanding how consumer value is created and how these processes may be coordinated to provide that value. The two processes must be given equal attention and importance to avoid sub-optimization.

    Originality/value – The need for coordinating NPD and SCM activities has been emphasized in the literature but still remains relatively unexplored. This paper contributes by investigating this issue further.

  • 22.
    Hilletofth, Per
    et al.
    University of Skövde, The Virtual Systems Research Centre. University of Skövde, School of Technology and Society.
    Eriksson, David
    School of Engineering, University of Borås, Borås, Sweden.
    Coordinating new product development with supply chain management2011In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 2, p. 264-281Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to form an understanding of how new product development (NPD) relates to supply chain management (SCM), why the two fields should be coordinated, and how this may be done.

    Design/methodology/approach – This research uses a literature review and case study research. The case study considers a Swedish company that operates on a global basis in the furniture industry. Empirical data have been collected mainly from in-depth interviews with key persons representing senior and middle management in the case company.

    Findings – This paper stresses the need to produce innovative, value-adding products, as well as the necessity to quickly deliver them to the market. Companies that face mature business environments may encounter problems due to a high emphasis on either the value-creation processes, or on the value delivery processes. Therefore, NPD activities need to be coordinated with SCM activities on a strategic level, lest competitiveness will be lost.

    Research limitations/implications – The research is limited to one case company; replication studies would enhance understanding of the studied phenomenon. There is a wide need for research exploring how various parts of demand and supply chains should be managed in order to fully utilize the advantages of the consumer-oriented enterprise.

    Practical implications – This paper provides insights for researchers and practitioners on how to coordinate and balance NPD (demand side) with SCM (supply side) activities. It highlights that companies should organize themselves around understanding how consumer value is created and how these processes may be coordinated to provide that value. The two processes must be given equal attention and importance to avoid sub-optimization.

    Originality/value – The need for coordinating NPD and SCM activities has been emphasized in the literature but still remains relatively unexplored. This paper contributes by investigating this issue further.

  • 23.
    Hilletofth, Per
    et al.
    University of Skövde, The Virtual Systems Research Centre. University of Skövde, School of Technology and Society.
    Hilmola, Olli-Pekka
    Lappeenranta University of Technology.
    Claesson, Frida
    University of Skövde, School of Technology and Society.
    In-transit distribution strategy: solution for European factory competitiveness?2011In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 1-2, p. 20-40Article in journal (Refereed)
    Abstract [en]

    Purpose – Research work describes in-transit distribution strategy by determining and analyzing key principles of it as well as by illustrating its application in practice. Emphasis on in-transit distribution strategy is to turn transportation pipeline as a mobile inventory holding place, and actively dispatching goods to a destination, where there is a predicted demand before any customer orders are actually received. The use of this strategy is supported by current trade flows: emerging market trade has increased considerably, but simultaneously Swedish export prices, for example, have significantly decreased. The paper aims to address this issue.

    Design/methodology/approach – In-transit strategy is examined through a multiple case study from industrial companies having main factory operations in Sweden as well as using a system dynamics simulation model, and Monte Carlo analysis. These are supported by the second hand data of trade flows between Sweden, and India and China.

    Findings – In order to be successful with in-transit strategy, the case studies show that excellent planning, working closely with customers, first-class market knowledge, and an enterprise resource planning (ERP) system that is able to support the process sufficiently are required. Other highlighted requirements of this strategy are low variation in demand, and predictable distribution lead-time. Simulation study of one hypothetical product group verified case study findings, but the authors find it interesting that manufacturing output variance especially is very sensitive regarding to the overall results. If variation increases, then in-transit strategy is not able to deliver for customers with the necessary accuracy. Also increasing average customer demand, and longer transportation delays lead to undesired outcomes (e.g. too much inventory or out of stock situations).

    Research limitations/implications – The case study and second hand analysis is limited to one country, and further evidence is needed from other European, and possibly North American companies, to verify these findings.

    Originality/value – There has been a rather limited amount of research works completed from the use of in-transit strategy, even if increased trade activity and lower price of exported items is that of the old west in their exports to emerging markets, and continues to be so in the future (was even strong to China during credit crunch year 2009). Our research is seminal in terms of a developed system dynamics simulation model.

  • 24.
    Hilletofth, Per
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Hilmola, Olli-Pekka
    Lappeenranta University of Technology.
    Wang, Yacan
    Beijing Jiaotong University.
    Simulation based decision support systems in the supply chain context2016In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 116, no 2Article in journal (Other academic)
  • 25. Hilletofth, Per
    et al.
    Hilmola, O-P
    Claesson, F
    In-transit Distribution Strategy: Solution for European Factory Competitiveness?2011In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 1, p. 20-40Article in journal (Refereed)
    Abstract [en]

    Purpose – Research work describes in-transit distribution strategy by determining and analyzing key principles of it as well as by illustrating its application in practice. Emphasis on in-transit distribution strategy is to turn transportation pipeline as a mobile inventory holding place, and actively dispatching goods to a destination, where there is a predicted demand before any customer orders are actually received. The use of this strategy is supported by current trade flows: emerging market trade has increased considerably, but simultaneously Swedish export prices, for example, have significantly decreased. The paper aims to address this issue.

    Design/methodology/approach – In-transit strategy is examined through a multiple case study from industrial companies having main factory operations in Sweden as well as using a system dynamics simulation model, and Monte Carlo analysis. These are supported by the second hand data of trade flows between Sweden, and India and China.

    Findings – In order to be successful with in-transit strategy, the case studies show that excellent planning, working closely with customers, first-class market knowledge, and an enterprise resource planning (ERP) system that is able to support the process sufficiently are required. Other highlighted requirements of this strategy are low variation in demand, and predictable distribution lead-time. Simulation study of one hypothetical product group verified case study findings, but the authors find it interesting that manufacturing output variance especially is very sensitive regarding to the overall results. If variation increases, then in-transit strategy is not able to deliver for customers with the necessary accuracy. Also increasing average customer demand, and longer transportation delays lead to undesired outcomes (e.g. too much inventory or out of stock situations).

    Research limitations/implications – The case study and second hand analysis is limited to one country, and further evidence is needed from other European, and possibly North American companies, to verify these findings.

    Originality/value – There has been a rather limited amount of research works completed from the use of in-transit strategy, even if increased trade activity and lower price of exported items is that of the old west in their exports to emerging markets, and continues to be so in the future (was even strong to China during credit crunch year 2009). Our research is seminal in terms of a developed system dynamics simulation model.

  • 26.
    Hilletofth, Per
    et al.
    Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Lättilä, Lauri
    Lappeenranta University of Technology, Kouvola, Finland.
    Agent based decision support in the supply chain context2012In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 112, no 8, p. 1217-1235Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to investigate the benefits and the barriers of agent based decision support (ABDS) systems in the supply chain context.

    Design/methodology/approach – Two ABDS systems have been developed and evaluated. The first system concerns a manufacturing supply chain while the second concerns a service supply chain. The systems are based on actual case companies.

    Findings – This research shows that the benefits of ABDS systems in the supply chain context include the possibility to increase versatility of system architecture, to improve supply chain visibility, to conduct experiments and what-if analyses, to improve the understanding of the real system, and the possibility to improve communication within and between organizations in the supply chain. The barriers of ABDS systems in the supply chain context include the difficulty to access data from partners in the supply chain, the difficulty to access data on a higher level of granularity, and the difficulty to retrieve data from other information systems.

    Research limitations/implications – The research is explorative in nature therefore empirical data from similar and other research settings should be gathered to reinforce the validity of the findings.

    Practical implications – This research provides knowledge and insights on how ABDS systems may be developed and used in the supply chain context and demonstrates its main benefits and barriers.

    Originality/value – This research expands the current research of benefits of ABDS systems to the supply chain domain and also addresses the barriers of ABDS systems to a larger extent than previous research. Comparisons to other simulation based decision support systems are also given.

  • 27.
    Hilmola, Olli-Pekka
    et al.
    Lappeenranta University of Technology, Finland.
    Lorentz, Harri
    University of Turku, Finland.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Malmsten, Jarmo
    University of Turku, Finland.
    Manufacturing strategy in SMEs and its performance implications2015In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 115, no 6, p. 1004-1021Article in journal (Refereed)
    Abstract [en]

    Purpose– West European manufacturing has been going through challenging times after the global financial crisis of 2008-2009. Some countries (e.g. Sweden and Germany) have recovered from the crisis, while in others problems and job loss still persist. One of these problem countries is Finland. The purpose of this paper is to examine manufacturing strategy priorities and their performance implications in this country.

    Design/methodology/approach– During the spring of 2014, a web-based survey was conducted, targeting Finnish manufacturing companies. In this study we focus on small- and medium-sized (SMEs) companies and link survey responses to financial performance data, which is available in audited annual reports.

    Findings– Research results indicate that SME manufacturers in Finland put less emphasis in new product development, broadness of product line and after sales service, while showing high priority in delivery speed and punctuality. As the manufacturing strategy dimensions are connected to audited financial data, regression analyses reveal that superior quality is at central place for achieving higher revenues and profits. After sales service has a positive impact on revenues and new product development ability is connected to higher profits. Managing quality to meet specifications (minimum quality level), leads only into higher employment. Some evidence is shown in support of flexibility in terms of product changes having negative impact on revenue, while volume flexibility is connected to lower profits.

    Research limitations/implications– This research is limited to a single country, and is cross-sectional in nature. The primary data were combined with profit and loss statements in order to reduce common method bias.

    Practical implications– It is evident that SMEs may adapt their manufacturing strategy, with emphasis on superior quality together with properly managed after sales service and new product development activity. However, it is worrying that head count in manufacturing SMEs is not connected to same factors, as are revenue and profit. It is suggested that flexibility in labour contracts and other regulatory support measures are needed to support flexible manufacturing.

    Originality/value– Advanced economies and their remaining manufacturing companies have been receiving minor levels of interest in research. This is especially the case with SMEs, where this research tries to fill important research gap.

  • 28.
    Jafari, Hamid
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Nyberg, Anna
    Stockholm School of Economics.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Postponement and logistics flexibility in retailing: A multiple case study from Sweden2016In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 116, no 3, p. 445-465Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to explore how postponement is applied in retailing and how such application is connected to logistics flexibility.

    Design/methodology/approach – An overview of the established typological classifications of postponement and logistics flexibility is presented followed by empirical results from three case studies of retailers of electronics, furniture, and grocery in Sweden. The study relies on primary qualitative data gathered on the retailers as well as secondary material on some suppliers including logistics providers for further insight.

    Findings – The results of the study show that retailers have different practices when it comes to postponement and speculation; however, there is a growing tendency toward postponement among retailers by exploring new means of applying postponement. The results reveal that retailers that have higher application of postponement seem to be more flexible in their logistics operations.

    Research limitations/implications – The paper provides direction for further empirical research of the topic, by indicating the application of postponement is not constrained to the point of purchase and could be extended by involving consumers as well as capitalizing on suppliers’ competences and capabilities. Especially, sales services, software, and upgrades could provide opportunity for further expanding the concept.

    Originality/value – The paper contributes to the existing literature on logistics practices of postponement and speculation, as well as logistics flexibility by focussing on retail firms in Sweden. Most of the prior scholarly work on postponement and flexibility is on the manufacturing context.

  • 29.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The effect of critical success factors on IT governance performance2011In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 8-9, p. 1418-1448Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to analyse the effect of critical success factors (CSFs) on information technology (IT) governance performance in public sector organizations in a developing country such as Tanzania. Design/methodology/approach - Based on a previous study and a further literature review, a research model was developed for analysing the relationship between the CSFs found for effective IT governance in this environment and their effect on IT governance performance. A survey research method was applied for data collection and sample data from Tanzanian public sector organizations (this environment) obtained. Subsequently, a second-generation structural equation modelling technique, namely partial least squares, was applied to test statistically the correlated effect. Findings - The results indicate significant small to strong positive correlated effects on IT governance performance. The C,SF with the most significant correlated effect was "involve and get support of senior management" and the one with the least "consolidate, standardize and manage IT infrastructure and application to optimize costs and information flow across the organization". Finally, a CSF model for effective IT governance in this environment was proposed. Research limitations/implications - The findings imply that decision makers can optimize IT-related plans and use of scarce resources by concentrating on the CSFs that have a significant effect on IT governance performance that could lead to an improvement of public service delivery. This study is limited to a single developing country but future studies can involve more such countries to broaden the insights into the effect of CSFs on IT governance performance in such environments. Originality/value - By establishing the correlated effects between these CSFs and the IT governance performance, this, study has revealed a significant impact of CSFs on IT governance performance. It also suggests a CSFs model for effective IT governance in this less-resourced environment in which such studies have not been conducted before, yet which are vital for analysing and improving IT governance.

  • 30.
    Nie, Duxian
    et al.
    South China Agr Univ, Peoples R China.
    Qu, Ting
    Jinan Univ, Peoples R China.
    Liu, Yang
    Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering. Jinan Univ, Peoples R China.
    Li, Congdong
    Jinan Univ, Peoples R China.
    Huang, G. Q.
    Jinan Univ, Peoples R China; Univ Hong Kong, Peoples R China.
    Improved augmented Lagrangian coordination for optimizing supply chain configuration with multiple sharing elements in industrial cluster2019In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 119, no 4, p. 743-773Article in journal (Refereed)
    Abstract [en]

    Purpose The purpose of this paper is to study various combination forms of the three basic sharing elements (i.e. orders sharing, manufacturers capacity sharing and suppliers capacity sharing) in the cluster supply chain (CSC), formulate a distributed model to protect enterprises decision privacy and seek to develop an effective method for solving the distributed complex model. Design/methodology/approach A distributed assembly cluster supply chain configuration (ACSCC) model is formulated. An improved augmented Lagrangian coordination (ALC) is proposed and used to solve the ACSCC model. A series of experiments are conducted to validate the improved ALC and the model. Findings Two major findings are obtained. First, the market orders quantity change and the sales price of the product have a great impact on both the optimal results of the ACSCC and the cooperative strategy, especially, when the market order increases sharply, enterprises have to adopt multiple cooperative strategies to complete the order; meanwhile, the lower sales price of the product helps independent suppliers to get more orders. Second, the efficiency and computational accuracy of the improved ALC method are validated as compared to the centralized ALC and Lingo11. Research limitations/implications This paper formulated the single-period ACSCC model under certain assumptions, yet a multi-period ACSCC model is to be developed, a more comprehensive investigation of the relationships among combination forms is to be extended further and a rigid proof of the improved ALC is necessary. Practical implications Enterprises in the industrial cluster should adopt different cooperative strategies in terms of the market orders quantity change and the sales price of the product. Social implications The proposed various combination forms of sharing elements and the formulated ACSCC model provide guidance to managers in the industrial cluster to choose the proper policy. Originality/value This research studies various combination forms of the three basic sharing elements in the CSC. A distributed ACSCC model has been established considering simultaneously multiple sharing elements. An improved ALC is presented and applied to the ACSCC problem.

  • 31.
    Panova, Yulia
    et al.
    Department of E-Commerce, Luoyang Normal University, Luoyang, China; Department of Logistics and Supply Chain Management, National Research University Higher School of Economics, St Petersburg, Russia.
    Hilletofth, Per
    University of Gävle, Faculty of Engineering and Sustainable Development, Department of Industrial Development, IT and Land Management, Industrial economics. University of Gävle, Center for Logistics and Innovative Production. Department of Industrial Engineering and Management, School of Engineering, Jönköping University, Jönköping, Sweden.
    Managing supply chain risks and delays in construction project2018In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 118, no 7 (SI), p. 1413-1431Article in journal (Refereed)
    Abstract [en]

    Purpose

    The purpose of this paper is to investigate models and methods for managing supply chain risks and delays in construction projects.

    Design/methodology/approach

    The study mainly employs quantitative analysis in order to identify disruptions in construction supply chains. It also uses paradigms of simulation modeling, which are suitable for risk assessment and management. Both qualitative and quantitative data were collected through a literature review and details of specific construction projects, respectively. A dynamic modeling method was used, and the model was provided with an event-based simulation. Simulation modeling was used to measure the performance of the system.

    Findings

    The study shows the benefits of applying the dynamic modeling method to a construction project. Using event-based simulation, it was found that construction delays influence both the magnitude and the probability of disruption. This method contributes to the existing theoretical foundations of risk management practices, since it also considers the time factor. This method supplements the Monte Carlo statistical simulation method, which has no time representation. Using empirical analysis, the study proposes increasing the safety stock of construction materials at the distribution center, so as to mitigate risks in the construction supply chain.

    Research limitations/implications

    The research considers a single case of a hypothetical construction project. The simulation models represent a simple supply chain with only one supplier. The calculations are based on the current economic scenario, which will of course change over time.

    Practical implications

    The outcomes of the study show that the introduction of a safety stock of construction materials at the distribution center can prevent supply chain disruption. Since the consideration of risks at all stages of construction supply chain is essential to investors, entrepreneurs and regulatory bodies, the adoption of new approaches for their management during strategic planning of the investment projects is essential.

    Originality/value

    This dynamic modeling method is used in combination with the Monte Carlo simulation, thus, providing an explicit cause-and-effect dependency over time, as well as a distributed value of outcomes.

  • 32.
    Panova, Yulia
    et al.
    Department of E-Commerce, Luoyang Normal University, Luoyang, China.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management. Department of Industrial Engineering and Management, University of Gävle, Gävle, Sweden.
    Managing supply chain risks and delays in construction project2018In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 118, no 7, p. 1413-1431Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to investigate models and methods for managing supply chain risks and delays in construction projects.

    Design/methodology/approach: The study mainly employs quantitative analysis in order to identify disruptions in construction supply chains. It also uses paradigms of simulation modeling, which are suitable for risk assessment and management. Both qualitative and quantitative data were collected through a literature review and details of specific construction projects, respectively. A dynamic modeling method was used, and the model was provided with an event-based simulation. Simulation modeling was used to measure the performance of the system.

    Findings: The study shows the benefits of applying the dynamic modeling method to a construction project. Using event-based simulation, it was found that construction delays influence both the magnitude and the probability of disruption. This method contributes to the existing theoretical foundations of risk management practices, since it also considers the time factor. This method supplements the Monte Carlo statistical simulation method, which has no time representation. Using empirical analysis, the study proposes increasing the safety stock of construction materials at the distribution center, so as to mitigate risks in the construction supply chain.

    Research limitations/implications: The research considers a single case of a hypothetical construction project. The simulation models represent a simple supply chain with only one supplier. The calculations are based on the current economic scenario, which will of course change over time.

    Practical implications: The outcomes of the study show that the introduction of a safety stock of construction materials at the distribution center can prevent supply chain disruption. Since the consideration of risks at all stages of construction supply chain is essential to investors, entrepreneurs and regulatory bodies, the adoption of new approaches for their management during strategic planning of the investment projects is essential.

    Originality/value: This dynamic modeling method is used in combination with the Monte Carlo simulation, thus, providing an explicit cause-and-effect dependency over time, as well as a distributed value of outcomes. 

  • 33.
    Rudberg, Martin
    et al.
    Linköping University, Department of Management and Engineering, Production Economics. Linköping University, The Institute of Technology.
    Cederborg, Ola
    Linköping University, Department of Management and Engineering, Production Economics. Linköping University, The Institute of Technology.
    APS for Tactical Planning in a Steel Processing Company2011In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 3-4, p. 608-628Article in journal (Refereed)
    Abstract [en]

    Purpose: The main purpose is to describe and analyse the impact that  the implementation of an advanced planning system (APS) has on the tactical planning level at a steel processing company. This is done in terms of analysing changes in the tactical planning processes, effects on company performance, and how APS is used in a practical planning context.

    Design/methodology/approach: This research is based on a longitudinal case study in the process industry. The case company, a highend steel producer, has been studied during several years using a combination of data sources: literature reviews, interviews, archival records, attending meetings, workshops and seminars, etc.

    Findings: This case study points to the fact that implementing an APS and reorganizing the planning department and the planning processes are mutually dependent. The positive effects at the tactical planning level (in terms of service levels, fast and reliable order promises, more accurate forecasts) could not have been realized without the APS. On the other hand, APS could not have been effectively utilized without the organizational change.

    Research limitations/implication: The results presented in this paper are based on a single-case study, but in the context of our literature review and other case studies the findings are still valid and an important step towards better understanding of the practical use of APS.

    Practical implications: The process descriptions, lessons learnt and issues encountered in case studies like this should be helpful to practitioners on their way to implement APS, and companies seeking new ways to improve their planning can use this research to investigate the use of an advanced planning system.

    Originality/value: Studies on the practical use of standard APS software are still scarce. As such this paper provides enhanced knowledge and understanding on the use of APS in an industry setting.

  • 34.
    Rönnbäck, Lars
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Hanseth, Ole
    Department of Informatics, University of Oslo, Norway.
    IT-adaptation challenges in the process industry: an exploratory case study2007In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 107, no 9, p. 1276-1289Article in journal (Refereed)
    Abstract [en]

    Purpose – This paper seeks to identify and explore critical challenges for the process industry in information technology (IT) infrastructure integration and adaptation.

    Design/methodology/approach – An exploratory case study was conducted at a paper mill and their main IT-vendor. Using a qualitative approach eight semi-structured interviews were carried out with representatives from both organizations.

    Findings – The paper identifies four critical challenges in the integration and adaptation of IT-infrastructure in the process industry: integration as an ongoing process; maintaining stability in the installed base; locking the right stuff in; and balancing user value, continuity of production and compatibility.

    Practical implications – Given the centrality of IT infrastructure in today’s process industries, the importance of dealing with these challenges must be emphasized. The four challenges identified in this study are of such a complexity that they can only lend themselves to the evolutionary strategy. Such a strategy is in concert with the sensibility towards risk found in the paper industry.

    Originality/value – This paper contributes by building on and expanding IT-infrastructure literature, as a result of exploring IT-adaptation challenges in process industry organizations. The findings also provide managers with a valuable insight into recognizing and handling these challenges.

  • 35.
    Sansone, Cinzia
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Eriksson, David
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Critical operations capabilities for competitive manufacturing: A systematic review2017In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 117, no 5, p. 801-837Article in journal (Refereed)
    Abstract [en]

    Purpose

    The purpose of this paper is to investigate systematically the topic of operations capabilities within the operations strategy area. The output is a framework that will benefit researchers and firms to gain a more complete understanding of critical operations capabilities.

    Design/methodology/approach

    The research methodology is a systematic literature review. The aim of this study is to provide a snapshot of the diversity of studies being conducted in the field of operations capabilities, within the operations strategy area. In total, 157 papers were taken into consideration. Various operations capabilities were identified and synthesized in a conceptual framework.

    Findings

    The output of this paper is a conceptual framework of critical operations capabilities. Different operations capabilities and dimensions were identified in the literature. In total, seven dimensions were identified and included in the framework: cost, quality, delivery, flexibility, service, innovation, and environment.

    Research limitations/implications

    This research was conducted through a systematic literature review. The framework presented in this paper provides a summary of critical operations capabilities, and in addition theoretical support for managers and firms wishing to formulate an operations strategy.

    Practical implications

    In general, this research sets the basis for managers and practitioners concerning the formulation of successful operations strategies. In the long term, a deeper understanding and shared knowledge about competitive priorities and operations capabilities can positively influence the success of firms.

    Originality/value

    This paper extends the theory by providing researchers and managers with updated knowledge on operations capabilities.

  • 36.
    Si, Shubin
    et al.
    Department of Industrial Engineering, Northwestern Polytechnical University, Xian, China.
    Takala, Josu
    Department of Production, University of Vaasa, Vaasa, Finland.
    Liu, Yang
    Department of Production, University of Vaasa, Vaasa, Finland.
    Competitiveness of Chinese high-tech manufacturing companies in global context2009In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 109, no 3, p. 404-424Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to study the operational competitiveness and identify the development route of Chinese high‐tech manufacturing companies by comparing with other similar international manufacturing companies of global manufacturing strategies database.

    Design/methodology/approach – The preliminary analytical models for competitiveness analysis are used to analyze the operational competitiveness strategies in three different types of Chinese high‐tech manufacturing companies based on the weights of the multi‐criteria manufacturing strategies, which are calculated using analytic hierarchy process method. Benchmarking between case companies and leading companies of prospector, analyzer and defender groups is applied to evaluate the manufacturing strategies further.

    Findings – As a result of the case studies, it is possible to understand operational competitiveness manufacturing strategies for the case companies, to show one development route for Chinese high‐tech manufacturing companies to be competitive in their markets.

    Practical implications – Chinese high‐tech manufacturing companies have their own operational strategies in different development phase. The different weights of important factors such as quality, cost, time and flexibility make the case companies to have some advantages in prospector, analyzer and defender. The preliminary analytical models are effective for Chinese high‐tech manufacturing companies to calculate their operational competitiveness under the influence of Chinese culture and macro‐control.

    Originality/value – Benchmarking of operational competitiveness is presented to evaluate the manufacturing strategies in this paper. One development route of Chinese high‐tech manufacturing companies, which is under the influence of Chinese culture and macro‐control, is promoted.

  • 37.
    Takala, Josu
    et al.
    Department of Production, University of Vaasa, Vaasa, Finland.
    Hirvelᅵ, Jarkko
    Department of Production, University of Vaasa, Vaasa, Finland.
    Liu, Yang
    Department of Production, University of Vaasa, Vaasa, Finland.
    Malindžák, Dušan
    Technical University of Kosice, Kosice, Slovakia.
    Global manufacturing strategies require “dynamic engineers”?: Case study in Finnish industries2007In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 107, no 3, p. 326-344Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to study multifocused global manufacturing strategies under the influence of “China effect” taking the dynamic, complex and situational business strategies into account.

    Design/methodology/approach – This study compares the competitive priorities of manufacturing strategies in four different types of companies with some international comparisons and one longitudinal case study for benchmarking. The analytical hierarchy process method also made it possible to compare inconsistencies in the answers between the companies.

    Findings – As a result of these case studies, it is possible to understand the competitive priorities of manufacturing strategies for the case companies, to show the other companies the route for developments.

    Practical implications – All four types of companies should grow internationally and utilize the developing countries as a means of lowering costs. Each type of company has its own special strategies to suit their markets. Companies in Western countries should utilize multifocused manufacturing strategies based on their business strategy in a holistic way, e.g. through responsiveness, agility and leanness concept, and to specialize through quality, e.g. by differentiating product and service technology for global high dynamic and complex business. Global sourcing in purchasing shall also be more and more used effectively for cost and productivity competitiveness.

    Originality/value – The development steps, from technology specialist to problem solver, are proposed in this paper. Human resources have to be trained to be more “dynamic engineers,” all the time more also in industrial engineering and management.

  • 38.
    Ujvari, Sandor
    et al.
    University of Skövde, School of Technology and Society.
    Hilmola, Olli-Pekka
    Kouvola Research Unit, Lappeenranta University of Technology, Kouvola, Finland.
    Advanced manufacturing simulation: Minor system details can be major issues in the real world2006In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 106, no 8, p. 1166-1186Article in journal (Refereed)
    Abstract [en]

    Purpose – This paper aims to highlight the complex nature of automated guided vehicle (AGV) simulation model building, and especially how system modelling details affect the end results. This is an important issue in all of the transportation simulation systems, since they are service-based by their nature, and additional inefficiencies create unanticipated performance downgrading.

    Design/methodology/approach – This paper uses a simulation approach, and simulated systems are based on a real-life case study and on well accepted hypothetical simulation example.

    Findings – Simulation system boundaries are often neglected in the model building, and especially interface to inbound (and possibly outbound) material flow should be considered carefully; based on these research results, AGV investments are seen in an entirely different light, as system boundary is enlarged to contain more realistically interacting elements. Similar system boundary issues were found from the case study: interface with overhead gantry did not provide near optimal performance. The case study also revealed that high speed of AGVs is not necessarily worth additional investment; constraints exist in safety, acceleration and ability to turn in corners.

    Research limitations/implications – The findings are based on the simulation work and, to see the real implications, real-life implementations on policy level are needed.

    Practical implications – Results of this research provide more insights for manufacturing unit investments, and especially in the scope of automated transportation system use. Also changes in manufacturing flow management issues, after investing in, for example, AGV systems, are different from in less-automated manufacturing units.

    Originality/value – This research work provides more insights to simulation research work, especially from the perspective of transportation systems. Also implications arising from case study are unique as being compared to previous research in the field.

  • 39. Zhong, Ray
    et al.
    Xu, Xun
    Wang, Lihui
    KTH, School of Industrial Engineering and Management (ITM), Production Engineering.
    Food supply chain management: systems, implementations, and future research2017In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 117, no 9, p. 2085-2114Article, review/survey (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to review the food supply chain management (FSCM) in terms of systems and implementations so that observations and lessons from this research could be useful for academia and industrial practitioners in the future. Design/methodology/approach - A systematical and hierarchical framework is proposed in this paper to review the literature. Categorizations and classifications are identified to organize this paper. Findings - This paper reviews total 192 articles related to the data-driven systems for FSCM. Currently, there is a dramatic increase of research papers related to this topic. Looking at the general interests on FSCM, research on this topic can be expected to increase in the future. Research limitations/implications - This paper only selected limited number of papers which are published in leading journals or with high citations. For simplicity without generality, key findings and observations are significant from this research. Practical implications - Some ideas from this paper could be expanded into other possible domains so that involved parties are able to be inspired for enriching the FSCM. Future implementations are useful for practitioners to conduct IT-based solutions for FSCM. Social implications - As the increasing of digital devices in FSCM, large number of data will be used for decision-makings. Data-driven systems for FSCM will be the future for a more sustainable food supply chain. Originality/value - This is the first attempt to provide a comprehensive review on FSCM from the view of data-driven IT systems.

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