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  • 1.
    Aagerup, Ulf
    Högskolan i Halmstad, Centre for International Marketing and Entrepreneurship Research (CIMER).
    Building nightclub brand personality via guest selection2020Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, artikel-id 102336Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper identifies that guest selection at exclusive nightclubs is a brand building process, and that the guests’ primary value to the clubs therefore is the image they bestow on the brand. The paper contributes to theory by providing empirical support for several mechanisms that have previously been stipulated in literature. It validates that companies build brand personality by controlling typical user imagery, and that for self-expressive product categories, negative user stereotypes are particularly powerful. It supports the theory of symbolic brand avoidance, as well as the notion that social rejection encourages people to elevate their perceptions of their rejecters and strengthens their predilection to affiliate with them. For practitioners, the paper shows managers in the hospitality industry that it is possible to build brands by controlling who is allowed to become a brand-user, and under which conditions this applies.

  • 2.
    Aagerup, Ulf
    Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet, Centrum för innovations-, entreprenörskaps- och lärandeforskning (CIEL), Centre for International Marketing and Entrepreneurship Research (CIMER).
    Building nightclub brand personality via guest selection2019Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, artikel-id 102336Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper identifies that guest selection at exclusive nightclubs is a brand building process, and that the guests’ primary value to the clubs therefore is the image they bestow on the brand. The paper contributes to theory by providing empirical support for several mechanisms that have previously been stipulated in literature. It validates that companies build brand personality by controlling typical user imagery, and that for self-expressive product categories, negative user stereotypes are particularly powerful. It supports the theory of symbolic brand avoidance, as well as the notion that social rejection encourages people to elevate their perceptions of their rejecters and strengthens their predilection to affiliate with them. For practitioners, the paper shows managers in the hospitality industry that it is possible to build brands by controlling who is allowed to become a brand-user, and under which conditions this applies. © 2019 Elsevier Ltd

  • 3.
    Bohdanowicz, Paulina
    KTH, Skolan för industriell teknik och management (ITM), Energiteknik.
    Environmental awareness and initiatives in the Polish and Swedish hotel industries: survey results2006Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, Vol. 25, nr 4, s. 662-682Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Despite its importance, environmental stewardship is not always the top priority in the hotel industry in Europe. This study investigates the influence of the geo-political, economic and socio-cultural context of a country on the environmental attitudes and pro-ecological initiatives incorporated in this sector. To illustrate the differences, hotels in Sweden and Poland were targeted and a total of 349 hoteliers participated in an e-mail-based survey. The study reveals that hotel operators generally recognize the need for environmental protection and are involved in a number of activities. The economic situation and pro-environmental efforts initiated by the government were found to have an impact on certain aspects of hoteliers’ attitudes and actions. The survey has further indicated the two major directions that need to be followed when introducing environmental sustainability into the hotel industry. The first involves incorporating responsible technical and behavioural practices in the sector. The second highlights the necessity of initiating greater demand for “green” practices from the customers.

  • 4.
    Fernandez, Sebastien
    et al.
    Univ Appl Sci & Arts Western Switzerland, Switzerland.
    Gössling, Stefan
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring och turismvetenskap (MTS). Western Norway Res Inst, Norway.
    Martin-Rios, Carlos
    Univ Appl Sci & Arts Western Switzerland, Switzerland.
    Fointiat, Valerie
    Aix Marseille Univ, France.
    Pasamar, Susana
    Pablo de Olavide Univ, Spain.
    Isaac, Rami
    Breda Univ Appl Sci, Netherlands.
    Lunde, Merete
    Western Norway Res Inst, Norway.
    To tip or not to tip?: Explaining tipping behavior in restaurants with service-inclusive pricing2024Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, Vol. 117, artikel-id 103640Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Tipping behavior is a vital way for waiting staff to enhance their wages, and for managers to monitor guest satisfaction. Despite its importance, there is not yet an established consensus on reasons why people tip. Our lack of understanding about tipping behavior is exacerbated by a strong reliance on studies conducted in countries that have a system of voluntary tipping (e.g., the United States). The study aims therefore at expanding our understanding of tipping behavior beyond voluntary tipping countries and more specifically explaining tipping behavior under service-inclusive pricing. Data obtained from 1458 guests in five European countries show that income and payment method are the strongest predictors of customers' decision to tip, whereas bill size is the most robust predictor of tip amount. Results advance knowledge by suggesting that social norm theory plays a major role to understand tipping behavior in service-inclusive pricing.

  • 5.
    Gao, Song
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling. Linköpings universitet, Tekniska fakulteten. Tongji Univ, Peoples R China.
    Tang, Ou
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Produktionsekonomi. Linköpings universitet, Tekniska fakulteten.
    Wang, Hongwei
    Tongji Univ, Peoples R China.
    Yin, Pei
    Univ Shanghai Sci and Technol, Peoples R China.
    Identifying competitors through comparative relation mining of online reviews in the restaurant industry2018Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, Vol. 71, s. 19-32Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    It is of importance for restaurants to identify their competitors to gain competitiveness. Meanwhile, opinion-rich resources like online reviews sites can be used to understand others opinion toward restaurant services. We thus propose a novel model to extract comparative relations from online reviews, and then construct three types of comparison relation networks, enabling competitiveness analysis for three tasks. The first network help restaurants analyze market structure for their positioning. The second network enables to identify top competitors using competitive index and dissimilarity index. The third network help restaurants identify strengths and weaknesses through aspects-comparison relation mining. Finally, the market environment is illustrated in a visual way according to the three types of networks. Experimental results reveal the effectiveness of the proposed competitiveness analysis using text analytics, which can identify top competitors and evaluate the market environment, as well as help the focal restaurant effectively develop a service improvement strategy.

  • 6.
    Ghaderi, Zahed
    et al.
    Kharazmi Univ, Iran.
    Hall, C. Michael
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE). Univ Canterbury, New Zealand;Univ Oulu, Finland;Lund University, Sweden.
    Scott, Noel
    Univ Sunshine Coast, Australia.
    Beal, Luc
    La Rochelle Business Sch, France.
    Islamic beliefs and host-guest relationships in Iran2020Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, Vol. 90, s. 1-8, artikel-id 102603Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This study examines how Islamic beliefs affect host-guest interactions from the perspectives of local people in two Islamic heritage villages in Iran. Face-to-face interviews with 51 people across the two settings highlight the significant influence of Islamic beliefs on host-guest interactions and indicate that these beliefs can be supportive of tourism. However, religiosity also significantly influenced the nature of resident interaction with tourists. The result also showed that whether villagers were of the Sunni and Shia Islamic traditions had little difference to villagers' perceptions of host-guest encounters. In addition to religion the host-guest interactions were influenced by traditional Iranian culture with respect to hospitality.

  • 7.
    Miguel, Cristina
    et al.
    Univ Gothenburg, Dept Appl IT, Forskningsgangen 6, S-41756 Gothenburg, Sweden..
    Pechurina, Anna
    Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Institutionen för sociala och psykologiska studier (from 2013).
    Kirkulak-Uludag, Berna
    Dokuz Eylul Univ, Fac Business, Tinaztepe Kampusu, TR-35390 Izmir, Turkey..
    Drotarova, Maria Hadjielia
    CTL EUROCOLLEGE, 118 Spyros Kyprianou Ave, CY-3077 Limassol, Cyprus..
    Dumancic, Kosjenka
    Univ Zagreb, Fac Econ & Business, J F Kennedy Sq 6, Zagreb 10000, Croatia..
    Braje, Ivana Nacinovic
    Univ Zagreb, Fac Econ & Business, J F Kennedy Sq 6, Zagreb 10000, Croatia..
    Giglio, Carlo
    Univ Calabria, Dept Mech Energy & Management Engn, Ponte Pietro Bucci,Cubo 46-C, I-87036 Arcavacata Di Rende, CS, Italy.;Mediterranean Univ Reggio Calabria, Dept Civil Energy Environm & Mat Engn, Via Univ 25, I-89124 Reggio Di Calabria, Italy.;Imperial Coll London, Imperial Coll Business Sch, South Kensington Campus, London SW7 2AZ, England..
    Short-term rental market crisis management during the COVID-19 pandemic: Stakeholders' perspectives2022Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, Vol. 102, artikel-id 103147Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Contingency plans and crisis management strategies have been implemented by the short-term rental industry to deal with the COVID-19 pandemic. This paper examines the strategies adopted by three key groups of stakeholders: short-term rental platforms (e.g. Airbnb, Booking.com), service providers (represented by property management companies and short-term rental associations) and policymakers/tourism experts. The professional service providers, in particular, constitute a significant share of the short-term rental industry, but have not received much scholarly attention. In this respect, our study fills this gap by bringing attention to unexplored segments of the short-term rental industry. By examining and comparing the responses from these key groups, the paper contributes to the ongoing research about the workings of the short-term rental industry and its responses to the COVID-19 crisis.

  • 8.
    O'Neill, John W.
    et al.
    Pennsylvania State University, University Park PA, USA.
    Carlbäck, Mats
    University of Gothenburg, Gothenburg, Sweden.
    Do brands matter?: A comparison of branded and independent hotels' performance during a full economic cycle2011Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, Vol. 30, nr 3, s. 515-521Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    By analyzing longitudinal data of more than 51,000 hotels operating in the United States during the previous economic cycle, it is possible to draw conclusions regarding the performance of branded hotels compared to independent operations under various economic conditions. The results of the study indicate that while branded properties experience significantly higher occupancy rate during the different phases of the economic cycle, independent hotels experience significantly higher average daily rate (ADR) and rooms revenues per available room (RevPAR) during the same time period. While branded hotels are faced with various payments attributable to the brand, such as royalty payments and other franchise fees, those fees do not have a deleterious effect on net operating income (NOI) compared to NOI for independent hotels, suggesting that independent hotels are unable to bring their ADR and RevPAR premiums to the bottom line despite their savings in franchise expenses. Instead, the results indicate similar NOI for branded hotels and independent hotels during economic expansion, but significantly higher NOI for branded hotels during economic recession. The results of this study suggest that the intangible asset value of hotel brands may not be a static construct, but may vary by time. Sources of such intangible value of brands may include shared resources, guest loyalty programs, and yield management systems. These results contribute insight into the complex hotel owner decision of choosing between a brand affiliation and independent operation.

  • 9.
    Saito, Hiroaki
    et al.
    College of International Management, Ritsumeikan Asia Pacific University, Beppu, Oita, Japan.
    Brozović, Danilo
    Högskolan i Skövde, Institutionen för handel och företagande. Högskolan i Skövde, Forskningsmiljön Organisering för hållbar utveckling.
    Baum, Tom
    Department of Work Employment and Organisation, University of Strathclyde, Glasgow, United Kingdom ; School of Tourism and Hospitality, University of Johannesburg, Cottesloe, Johannesburg, South Africa.
    Well-being of hospitality employees: A systematic literature review2025Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, Vol. 124, artikel-id 103955Artikel, forskningsöversikt (Refereegranskat)
    Abstract [en]

    The hospitality industry employees' well-being is relevant for practitioners and researchers alike. Academic interest in hospitality employee well-being (EWB) has been steadily rising. Yet, the unintended result has been a fragmentation of the field, with at least 42 different theories addressing issues of EWB in hospitality. This study adopts a systematic literature review approach to re-balance a fragmentation that can lead to myopia and assesses relevant literature on EWB in hospitality. The study identifies 122 articles in 19 relevant hospitality journals listed in Scopus utilising the PRISMA process and analyses them with the help of a framework derived from well-being reviews in corresponding fields, such as human resource management. The findings account for individual, group and organisational level stressors, resources and practices affecting EWB in hospitality, and they are subsequently related to the theoretical landscape in the field, suggesting future avenues for research.

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  • 10.
    Shapoval, Valeriya
    et al.
    Rosen College of Hospitality Management, University of Central Florida, Orlando FL, USA.
    Hägglund, Peder
    Rosen College of Hospitality Management, University of Central Florida, Orlando FL, USA.
    Pizam, Abraham
    Rosen College of Hospitality Management, University of Central Florida, Orlando FL, USA.
    Abraham, Villy
    Technology Marketing Department, Sapir College, Israel .
    Carlbäck, Mats
    Örebro universitet, Restaurang- och hotellhögskolan.
    Nygren, Tobias
    Örebro universitet, Restaurang- och hotellhögskolan.
    Madison Smith, Riana
    Rosen College of Hospitality Management, University of Central Florida, Orlando FL, USA.
    The COVID-19 pandemic effects on the hospitality industry using social systems theory: A multi-country comparison2021Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, Vol. 94, artikel-id 102813Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In the last few decades, there have been numerous crises and disasters that negatively affected the hospitality industry. Different countries around the world experienced natural disasters, financial crises, violent attacks, and public health crises, all of which were studied in detail, except for public health crises. Thus, this study focuses on the effects of the Covid-19 public health crisis on the hospitality industry from the viewpoint of a select group of hospitality leaders in the USA, Israel, and Sweden. The opinions and viewpoints of these leaders focused on the handling of the Covid-19 crisis through the lens of the social systems theory and Hofstede's (1980) cultural dimensions.

  • 11.
    Svensson, Göran
    et al.
    Oslo School of Management, Norway.
    Svaeri, Sander
    Oslo School of Management, Norway.
    Einarsen, Kari
    Oslo School of Management, Norway.
    'Empirical characteristics’ of scholarly journals in hospitality and tourism research: An assessment2009Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, Vol. 28, nr 3, s. 479-483Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The objective of this study is to describe the ‘empirical characteristics’ of scholarly journals in hospitality and tourism research by assessing selected journals. A sample of scholarly journals was selected on the basis of journal ranking lists. The ‘empirical characteristics’ assessed in this study were found to be variable across the studied journals.

  • 12.
    Svensson, Göran
    et al.
    Oslo School of Management, Oslo, Norway.
    Sværi, Sander
    Oslo School of Management, Oslo, Norway.
    Einarsen, Kari
    Oslo School of Management, Oslo, Norway.
    'Scientific identity' of scholarly journals in hospitality and tourism research: Review and evaluation2009Ingår i: International Journal of Hospitality Management, ISSN 0278-4319, E-ISSN 1873-4693, Vol. 28, nr 4, s. 631-634Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The objective of this study is to describe the 'scientific identity' of scholarly journals in hospitality and tourism research by reviewing and evaluating the approaches and the geographical affiliations of authors published in selected journals. The compiled results are analysed for patterns that appear to reveal the 'scientific identity' of each of the selected journals. In particular, scholars can note the particular features of individual journals while acknowledging the width and variety of research designs that are published in these scholarly journals. © 2009 Elsevier Ltd. All rights reserved.

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