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Lingvistisk analys av säkerhetssamtal inom Banverket
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.
2007 (Swedish)Report (Other academic)
Abstract [en]

The purpose of this study was to investigate possible risk factors related to the quality of spoken communication between train drivers and train dispatchers at Banverket (Swedish Rail Administration). In a first stage 1422 recorded and transcribed dialogues were subject to an exploratory linguistic analysis. In a second stage 200 dialogues were sampled and made subject to a detailed analysis in terms of communication error types. Results showed an overall low frequency of communication errors. Errors actually observed were mainly related to deficiencies in identification and designation.

Abstract [sv]

I syfte att undersöka eventuella samband mellan kvaliteten i samtalen hos Banverkets personal och risk för olyckor och incidenter genomfördes en lingvistisk analys. I ett första steg blev 1422 inspelade och transkriberade samtal mellan tågklarerare och tågförare föremål för en översiktlig lingvistisk analys. I ett andra steg drogs ett stickprov på 200 samtal som analyserades mer detaljerat med avseende på kommunikativa feltyper. Resultatet visade på en låg frekvens av kommunikativa fel. De fel som förekom rörde i huvudsak felaktig eller inkonsekvent identifiering och benämning.

Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2007. , 13 p.
Series
Technical report / Luleå University of Technology, ISSN 1402-1536 ; 2007:12
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Engineering Psychology
Identifiers
URN: urn:nbn:se:ltu:diva-23236Local ID: 62c11f00-8b8f-11dc-a33e-000ea68e967bOAI: oai:DiVA.org:ltu-23236DiVA: diva2:996285
Note
Godkänd; 2007; 20071105 (biem)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved

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Alm, HåkanDanielsson, Mats
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf