Change search
ReferencesLink to record
Permanent link

Direct link
TQM-based self-assessment in educational organizations: help or hindrance?
2004 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis comprises research of TQM-based self-assessment at organizational level within Swedish educational organizations. Here TQM (Total Quality Management) refers to a management system consisting of core values, methodologies and tools that support each other. The research has been made by studies of three projects, in where organizations giving advanced vocational education (kvalificerad yrkesutbildning), adult education initiative (kunskapslyftet) or upper secondary school education respectively, have used self-assessment. The results indicate that TQM-based self-assessment might be a fruitful way to stimulate quality improvements in educational organizations, but hindrances are observed. The TQM-values seems to be useful, but usage of the word customer has been a hindrance to a lot of participants. The methodology self-assessment seems to be reasonable to use within educational organizations, but hindrances due to time resources have been found. Experiences from usage of the tools ‘Läroverket’ and ‘Lärostegen’ are partly connected to the mentioned results about the values and methodologies; the word customer is criticised and there is a clear need of less comprehensive tools. Other results are the development of the tools ‘Läroverket’ and ‘Lärostegen’, and a proposal of components of the planning phase within self-assessment and a proposed structure for the last phase (improvement planning) are presented.

Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2004. , 224 p.
Series
Doctoral thesis / Luleå University of Technology 1 jan 1997 → …, ISSN 1402-1544 ; 2004:40
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-18756Local ID: a29c8980-6f56-11db-962b-000ea68e967bOAI: oai:DiVA.org:ltu-18756DiVA: diva2:991767
Note
Godkänd; 2004; 20061030 (haneit)Available from: 2016-09-29 Created: 2016-09-29Bibliographically approved

Open Access in DiVA

fulltext(1753 kB)5 downloads
File information
File name FULLTEXT01.pdfFile size 1753 kBChecksum SHA-512
c26b6048b801a0213473981384333c6915f979650b7230fe47b73b8e83200097d1c7d0ed3bf3c2620c92950b574b516135912ea0e9192044d5b330c6ddc654ee
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Svensson, Magnus

Search outside of DiVA

GoogleGoogle Scholar
Total: 5 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 11 hits
ReferencesLink to record
Permanent link

Direct link