Change search
ReferencesLink to record
Permanent link

Direct link
Configuration of human-facilitated remote service: a vmc-based kiosk interface for information systems
Department of Information Processing Science, University of Oulu.
Department of Information Processing Science, University of Oulu.
Department of Information Processing Science, University of Oulu.
2013 (English)In: IADIS International Journal on WWW/Internet, ISSN 1645-7641, Vol. 11, no 2, 114-128 p.Article in journal (Refereed) Published
Abstract [en]

Self-service is seen as effective, and thus, pervasive in all walks of human life, where crowds of people independently use public or private services offered by local kiosks, the Internet, or mobile devices. There is growing interest in delivering complex information-intensive interactive services via kiosks. This complicated service design, along with multiple choice interfaces, has diversified customer groups and situations where people are dependent on available kiosks. This work introduces a new video-mediated communication (VMC) based kiosk system, which is a functional solution for the problem. This kiosk can be staffed remotely using VMC and service personnel working over the Internet to personally serve each customer and facilitate the use of the kiosk interface when needed. Experiences with the kiosk show that the VMC-kiosk interface is appropriate for public use. Providing a real configuration example of a modern kiosk system, our work contributes to the design of remote services, kiosk interfaces, and information systems, and brings into focus a new way of using information systems with VMC over the Internet.

Place, publisher, year, edition, pages
2013. Vol. 11, no 2, 114-128 p.
Keyword [en]
Information technology - Systems engineering, Information technology - Computer science
Keyword [sv]
Informationsteknik - Systemteknik, Informationsteknik - Datorvetenskap
Research subject
Computer and Systems Science
URN: urn:nbn:se:ltu:diva-11841Local ID: addbb499-aa2e-48a2-baee-3511ffc7e596OAI: diva2:984791
Validerad; 2014; 20140207 (vesas)Available from: 2016-09-29 Created: 2016-09-29Bibliographically approved

Open Access in DiVA

fulltext(564 kB)0 downloads
File information
File name FULLTEXT01.pdfFile size 564 kBChecksum SHA-512
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Sihvola, Vesa
In the same journal
IADIS International Journal on WWW/Internet

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

ReferencesLink to record
Permanent link

Direct link