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Telephone advisory services: nursing between organisational and occupational professionalism
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.
2008 (English)In: New technology, work and employment, ISSN 0268-1072, E-ISSN 1468-005X, Vol. 23, no 1-2, 17-29 p.Article in journal (Refereed) Published
Abstract [en]

In this paper, we explore how telephone advisory services (TAS) and the implementation of new technology affect nurses and the nursing profession. This study shows that TAS and applied technology embodies ideas of standardisation and efficiency, and promotes an organisational professionalism such that it challenges occupational professionalism. Torn between organisational and occupational professionalism, the nurses develop strategies to deal with their contradictory demands.

Place, publisher, year, edition, pages
2008. Vol. 23, no 1-2, 17-29 p.
Research subject
Industrial Work Environment
URN: urn:nbn:se:ltu:diva-9504DOI: 10.1111/j.1468-005X.2008.00200.xLocal ID: 82794ac0-7383-11dd-a60f-000ea68e967bOAI: diva2:982442

Validerad; 2008; 20080826 (ysko)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2016-10-19Bibliographically approved

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Fältholm, YlvaJansson, Anna
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