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What drivers really want: Investigating dimensions in automobile user needs
Division of Interaction Design, Chalmers University.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
Division of Interaction Design, Chalmers University.
2014 (English)In: International Journal of Design, ISSN 1991-3761, E-ISSN 1994-036X, Vol. 8, no 1, 59-71 p.Article in journal (Refereed) Published
Abstract [en]

Understanding what users need, as opposed to what they say they need, can be a challenge. In order to better address users' true needs, two consecutive methods were used in this study: Future Workshops and Repertory Grid Technique. The Future Workshops-where 21 participants designed for two different future scenarios-opened up for inscribing need expressions and possibilities into five futuristic automobile concepts. These concepts were used as a basis for the Repertory Grid, a technique where users compare objects, describing properties that they find to be important or significant. In this study, 78 participants provided 390 constructs of properties, which were refined to 19 dimensions relevant to user needs. Two study measures, Evaluative Ability and Descriptive Richness, indicate which methods to use when exploring the need dimensions further. Finally, the analysis of the constructs and dimensions point towards how three aspects of vehicles and driving are emerging: how novel technology should, or should not, support driving; how the automobile can be seen as something else than just a means of transportation, and how an automobile could be a part of a greater collective of vehicles.

Place, publisher, year, edition, pages
2014. Vol. 8, no 1, 59-71 p.
Research subject
Industrial Design
URN: urn:nbn:se:ltu:diva-7335Local ID: 5b499cb8-6fd5-4a7f-91a6-b80716059f3dOAI: diva2:980224
Human Factors LAB, EFESOS - Environmental Friendly efficient Enjoyable and Safety Optimized Systems
Validerad; 2014; 20131013 (carnor)Available from: 2016-09-29 Created: 2016-09-29Bibliographically approved

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