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TQM: terrific quality marvel or tragic quality malpractice
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
2005 (English)In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 17, no 4, 309-321 p.Article in journal (Refereed) Published
Abstract [en]

Purpose - Total quality management has seen a tremendous rise of popularity in the 1980s and 1990s. Aims to question the effectiveness, utility and use of TQM among many people - practitioners, as well as academics. Design/methodology/approach - Discusses the lack of common interpretations of TQM based on literature study. The answer to the question whether TQM is a marvel or malpractice depends on several factors, for instance, in what kinds of organizations TQM is applied, what interpretation of TQM is made, and what input the theorists and practitioners have, i.e. their earlier environment, culture and values. Often respondents and opponents use the same word but mean different things. Findings - TQM should not be rejected as a whole if one or even, many applications fail. TQM should, however, be applied with considerable consideration of the specifics of the target organization, the purpose of the organization, and the purpose of applying TQM. Originality/value - The paper emphasizes the lack of common interpretations of TQM.

Place, publisher, year, edition, pages
2005. Vol. 17, no 4, 309-321 p.
Research subject
Quality Technology and Management
URN: urn:nbn:se:ltu:diva-4588DOI: 10.1108/09544780510603161Local ID: 28de2310-b9d9-11db-b560-000ea68e967bOAI: diva2:977462
Godkänd; 2005; 20070211 (ysko)Available from: 2016-09-29 Created: 2016-09-29Bibliographically approved

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Bergquist, BjarneFredriksson, MariaSvensson, Magnus
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