HUR KAN VÅRDUPPLEVELSEN PÅVERKAS GENOM ANVÄNDNING AV IKT VERKTYGET SMS?: En studie om sms-påminnelsers påverkan på vårdupplevelsen från vårdtagaren och vårdgivarens perspektiv.
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
An ICT tool is not only used in healthcare as an aid for caregivers, but can also help enhance the care experience of care recipients as these tools can bring benefit to the recipient. The positive care experience can also have the opposite effect, depending on the quality of information conveyed to the recipient. This study deals with SMS reminders information related to the quality of the care experience. It examines whether SMS reminders within the health system contains sufficient quality information to influence recipients care experience to the positive. This study was conducted by a qualitative method of semi-structured interviews with both care recipients and caregivers. This is to get two different perspectives on the information and quality care experience – from a care recipients perspective as receiving the SMS reminder, and from a caregivers perspective that send out the SMS reminders. By conducting a literature review, we acquired material that formed the basis of our interview questions. The results of the study show that SMS reminders in the current situation does not contain sufficient high quality information in order to reach a positive care experience for patients. In addition to information quality, we have also identified communication as a major factor contributing to increasing health care experience. Besides these two factors, we could also deduce that health care consumers have different needs depending on the life situation they are in.
Place, publisher, year, edition, pages
2016. , 38 p.
Healthcare, Patient Satisfaction, ICT, SMS, Quality of Information, Information Quality (IQ), Older Persons, Needs, Usability, Health.
Information Systems, Social aspects
IdentifiersURN: urn:nbn:se:miun:diva-28962OAI: oai:DiVA.org:miun-28962DiVA: diva2:975072
Subject / course
Informatics with Focus on Systems Development TINSG 180 higher education credits
Persson Slumpi, Thomas, Universitetslektor informatik/Avdelningschef
Öberg, Lena-Maria, Universitetslektor