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Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Den tekniska utvecklingen ställer helt nya krav på relationen mellan konsumenter och företag. Kunderna kräver mer information och responsiva företag, och företagen måste anpassa sig för att hålla kunderna nöjda.Det bästa sättet att möta de nya kraven på är att använda sig av ny teknologi, och främst mobilapplikationer. Det här arbetet fokuserar på marknaden för servicetekniker och hur de företagen kan bygga bättre relationer till sina kunder. Vi har valt att lösa det här problemet genom att utveckla en mobilapplikation där servicetekniker och kunder kan dela nödvändig information. Applikationen ska inte bara möta kravet på snabb respons från teknikerna och deras arbetsgivare, utan även underlätta arbetet för teknikerna.

Abstract [en]

The fast-paced technological development has created new customer behaviours and needs. Consumers are demanding that information is available at all times and that companies improve their ways of communication. Companies have to adapt to this new need to keep their customers satisfied. The easiest and cheapest way to achieve this is to use new technology, such as mobile applications.In this project we have focused on how companies operating in the service technician market can build better relationships with their customers, and at the same time provide information that the technicians may need in the field. We have created a mobile application where technicians and customers can share information about for example order status. This helps to build better relationships and helps technicians in their everyday tasks.

Place, publisher, year, edition, pages
2016. , 28 p.
Series
Independent Project in Computer and Information Engineering, 2016-011
Keyword [sv]
Tekniker, Servicetekniker, applikation
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:uu:diva-302774OAI: oai:DiVA.org:uu-302774DiVA: diva2:967527
External cooperation
Crowderia
Educational program
Master of Science Programme in Information Technology Engineering
Supervisors
Examiners
Available from: 2016-09-09 Created: 2016-09-08 Last updated: 2016-09-09Bibliographically approved

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