Decision Making and Value Realization in Multi-Actor e-Government Contexts
2016 (English)In: The IOS conference proceedings for the Dual IFIP EGOV and ePart 2016 / [ed] Hans Jochen Scholl, 2016, Vol. 23, 147-154 p.Conference paper (Refereed)
In the last two decades, governments around the world have been implementing electronic services in order to create a range of public values and meet new demands from a variety of stakeholders. Such activities fall within the scope of the e-Government research field. Developing large-scale information systems has proven to be a challenging task and many initiatives have ended in failure. This paper explores uncertainty in the e-Government context. How is it related to the various actors in the public sector, and how can decision making be adapted here to improve value realization? Using actor-network theory as an analytical lens, the collaboration of five Swedish municipalities in creating common e-services is examined as a case study. The results indicate that factors beyond decision makers’ control, such as relations outside of a project, create a high degree of uncertainty. This uncertainty can be reduced by creating durable relations between local and global socio-technical actors. Inscribing values into generic software that has a high grade of interoperability should help to strengthen these networks beyond projects and regional borders.
Place, publisher, year, edition, pages
2016. Vol. 23, 147-154 p.
e-government, egov, electronic government, decision making, value realization, public values, e-Government, actor network theory, ANT
IdentifiersURN: urn:nbn:se:miun:diva-28730DOI: 10.3233/978-1-61499-670-5-147ISI: 000383380900015ISBN: 978-1-61499-670-5OAI: oai:DiVA.org:miun-28730DiVA: diva2:967345
Dual IFIP EGOV and ePart Conference 2016