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Decision Making and Value Realization in Multi-Actor e-Government Contexts
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems. (RCR)
2016 (English)In: The IOS conference proceedings for the Dual IFIP EGOV and ePart 2016 / [ed] Hans Jochen Scholl, 2016, Vol. 23, 147-154 p.Conference paper (Refereed)
Abstract [en]

In the last two decades, governments around the world have been implementing electronic services in order to create a range of public values and meet new demands from a variety of stakeholders. Such activities fall within the scope of the e-Government research field. Developing large-scale information systems has proven to be a challenging task and many initiatives have ended in failure. This paper explores uncertainty in the e-Government context. How is it related to the various actors in the public sector, and how can decision making be adapted here to improve value realization? Using actor-network theory as an analytical lens, the collaboration of five Swedish municipalities in creating common e-services is examined as a case study. The results indicate that factors beyond decision makers’ control, such as relations outside of a project, create a high degree of uncertainty. This uncertainty can be reduced by creating durable relations between local and global socio-technical actors. Inscribing values into generic software that has a high grade of interoperability should help to strengthen these networks beyond projects and regional borders.

Place, publisher, year, edition, pages
2016. Vol. 23, 147-154 p.
Keyword [en]
e-government, egov, electronic government, decision making, value realization, public values, e-Government, actor network theory, ANT
National Category
Information Systems
URN: urn:nbn:se:miun:diva-28730DOI: 10.3233/978-1-61499-670-5-147ISI: 000383380900015ISBN: 978-1-61499-670-5OAI: diva2:967345
Dual IFIP EGOV and ePart Conference 2016
Available from: 2016-09-08 Created: 2016-09-08 Last updated: 2016-10-14Bibliographically approved

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Sundberg, Leif
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