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Visual communication of performance meaures supporting continuous improvement: Challenges and opportunities for manufacturing SMEs
University of Skövde, School of Engineering Science. University of Skövde, The Virtual Systems Research Centre. University of Jönköping. (Produktion och automatiseringsteknik, Production and Automation Engineering)ORCID iD: 0000-0001-6689-0403
University of Jönköping.
2016 (English)Conference paper, Published paper (Refereed)
Abstract [en]

This paper provides a holistic view of visual communication of performance measures supporting continuous improvement in manufacturing SMEs. This is done by a theoretical part with a literature review, and an empirical part with case studies, including both the managers’ and the operators’ perspectives, and by focusing on manufacturing SMEs. The paper identifies five challenges and one opportunity in visual communication that SMEs perceive when using visual communication of performance measures, supporting continuous improvement.

Place, publisher, year, edition, pages
2016.
Keyword [en]
Visual communication, Performance measures, Continuous improvement, SME
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:his:diva-12876OAI: oai:DiVA.org:his-12876DiVA: diva2:957877
Conference
Performance measurement and management: New theories for New practices. 10th conference of the Performance Measurement Association, PMA 2016, Edinburgh, Scotland, June 26-29, 2016.
Available from: 2016-09-05 Created: 2016-09-05 Last updated: 2017-06-22Bibliographically approved
In thesis
1. Communicating performance measures: Supporting continuous improvement in manufacturing companies
Open this publication in new window or tab >>Communicating performance measures: Supporting continuous improvement in manufacturing companies
2017 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Manufacturing enterprises are a key driver of economic growth (Eurostat, 2016). Implementing continuous improvement (CI) is commonly used to increase competitiveness (Hyland et al., 2007), but despite the well-known theory of CI, many manufacturing companies fail in implementing it (Bhasin, 2012; Nordin et al., 2012; Tiwari et al., 2007).

An identified critical success factor in CI implementation is the evaluation of performance, including the performance evaluation system itself, the linkage between targets at different company levels, and continual evaluation of performance (Bakås et al., 2011; Scherrer-Rathje et al., 2009; Ukko et al., 2009). Another critical success factor in CI implementation is the communication of performance measures (Bakås et al., 2011; Ukko et al., 2009).

This research explores the communication of performance measures. The aim is to support CI by improving the communication of performance measures, and to this end, this thesis concentrates on identifying the main challenges in the communication of performance measures supporting CI. The research scope is manufacturing companies in general, and manufacturing SMEs in particular. The relevant literature concerning the communication of performance measures in manufacturing companies is identified and summarized. Also, current practice is explored, focusing on how performance measures are communicated in manufacturing companies, and whether and how the communication supports CI. This has been done to identify divergences between current practice and theory. Finally, theory and empirical findings are synthesized to identify some of the main challenges to be addressed in order to succeed in CI.

The main task is to support CI efforts in manufacturing SMEs, eliminating the identified divergences in the communication of performance measures by adapting these measures to these manufacturing SMEs. These challenges can be summarized as follows: 

- using both financial performance measures as well as objective and subjective, non-financial performance measures  - aligning performance measures with strategy and targets  - integrating all performance measure communication, as related to both daily performance and CI, in the same communication loop.  - forming two-way communication channels between managers and operators  - aligning oral and written communication channels  - exploring how information systems can facilitate the communication of performance measures  - using and optimizing the visual communication of performance measures

Place, publisher, year, edition, pages
Skövde: Högskolan i Skövde, 2017. 168 p.
Keyword
Communication, performance measures, manufacturing, continuous improvement
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Production and Automation Engineering
Identifiers
urn:nbn:se:his:diva-13812 (URN)978-91-982690-9-3 (ISBN)
Presentation
2017-08-30, Spegeln, Högskolan i Skövde, Kanikegränd 1C, Skövde, 13:00 (English)
Opponent
Supervisors
Note

I avhandlingen ingår även följande publikationer:

Larsson, C., Strand, M., Persson, A., & Syberfeldt, A., 2017. Communicating continuous improvement in manufacturing SMEs: Divergences between current practice and theory. Published at PMAA 2017 Conference “New Approaches, Changed Understandings”. Dunedin, New Zeeland, 2017.

Larsson, C., 2017. How to visualize performance measures in a manufacturing SME. Accepted for publication in Measuring Business Excellence.

Larsson, C., & Syberfeldt, A., 2016. Communicating performance measures - current practice in manufacturing SMEs. Submitted to International Journal of Productivity and Performance Management.

Available from: 2017-06-22 Created: 2017-06-21 Last updated: 2017-06-22Bibliographically approved

Open Access in DiVA

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