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Lojalitet och kundnöjdhet: En fallstudie om hur hotellreceptionister arbetar med lojalitetsprogram
Örebro University, School of Hospitality, Culinary Arts & Meal Science, Örebro University, Grythyttan, Sweden.
Örebro University, School of Hospitality, Culinary Arts & Meal Science, Örebro University, Grythyttan, Sweden.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Place, publisher, year, edition, pages
2016. , 33+4 p.
Keyword [en]
loyalty program, customer satisfaction, customer retention
Keyword [sv]
loyalty program, customer satisfaction, customer retention
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:oru:diva-51927OAI: oai:DiVA.org:oru-51927DiVA: diva2:957117
Subject / course
Hospitality, Culinary Arts and Meal Science
Supervisors
Examiners
Available from: 2016-09-01 Created: 2016-09-01 Last updated: 2016-09-01Bibliographically approved

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fulltext(602 kB)3 downloads
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File name FULLTEXT01.pdfFile size 602 kBChecksum SHA-512
68127deeb3d829eeb117a26488bbe0debf860241ed97b610e4a43922b912deaf0d960da70f809156ab0f192d9c2b7a64986c4a6ee7450db6a05d2e7d5f795a93
Type fulltextMimetype application/pdf

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School of Hospitality, Culinary Arts & Meal Science, Örebro University, Grythyttan, Sweden
Social Sciences

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