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Elektronisk signering: En studie om införandet av elektroniskt signerade protokoll i svenska kommuners verksamhet
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Digitalization of the working flow is a developing area. Digitalization of a public authority’s working flow can lead to a more effective flow. The purpose of this study is to identify factors when implementing electronic signatures of the protocols in Swedish public authorities. In order to fulfill this purpose, a case study has been conducted at one municipality, interviews have been held with people from another municipality as well as three commercial suppliers of electronical signatures, and a literature study has also been made. A qualitative content analysis was made on the material from the case study and the interviews with a resulting list of important factors to consider when implementing electronic signatures to the protocols. The factors are: Security, laws, usability, cost, functionality in the system and long-term preservation. These factors have been examined more closely and the results from the examination show that these factors could be relevant to all public authority’s in Sweden who are about to implement electronic signatures. However, all the factors are not equally meaningful. Since the laws are essential for the use of electronic signatures, they have to be seriously considered. Security is closely related with the demands of the laws. Therefore the requirements of the law can be used to fulfill the need for good security. Other factors that are important are long-term preservation, cost and functionality in the system.

Abstract [sv]

Digitalisering av verksamheter är ett aktuellt område under utveckling. En digitalisering av en kommuns verksamhet kan leda till en effektivisering av kommunernas befintliga processer. Syftet med detta arbete är att identifiera vilka faktorer som påverkar införandet av elektroniska signeringar av svenska kommuners protokoll. För att uppfylla syftet har en fallstudie utförts på en kommun, intervjuer har hållits med representanter från en annan svensk kommun och tre leverantörer av elektroniska signeringar och en litteraturstudie har utförts. En kvalitativ innehållsanalys har utförts på materialet från Sundsvalls kommun och från intervjuerna och resulterade i en lista med betydelsefulla faktorer vid ett införande av elektroniskt signerade protokoll. Faktorerna blev: Säkerhet, juridik, användbarhet, funktionalitet i systemet, långsiktig bevaring och kostnad. Resultatet från detta visade även att dessa faktorers betydelsefullhet varierar. För att en elektronisk signering ska kunna införas krävs det att den uppfyller de rättsliga krav som Sveriges lagar beskriver. Säkerheten hänger ihop med den juridiska aspekten. De lagar som finns ställer krav på tekniken bakom den elektroniska signeringen och därmed dess säkerhet. Andra viktiga faktorer som behövs för att elektroniska signaturer ska kunna införas är långsiktig bevaring, kostnad, funktionalitet i systemet och användbarhet.

Place, publisher, year, edition, pages
2016.
Keyword [en]
Electronic signature, digital signature, electronic identification, PKI.
Keyword [sv]
Elektronisk signering, digital signering, e-legitimation, PKI.
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:miun:diva-28556Local ID: IG-V16-G3-027OAI: oai:DiVA.org:miun-28556DiVA: diva2:953547
Subject / course
Industrial Organization and Economy IE1
Educational program
Master of Science in Industrial Engineering and Management TINDA 300 higher education credits
Supervisors
Examiners
Available from: 2016-08-18 Created: 2016-08-18 Last updated: 2016-08-18Bibliographically approved

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Nyman, MajaSelin, Sofia
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