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En bild säger mer än tusen ord: En fallstudie om hur verksamhetsmodellering kan användas som stöd vid kravarbete i en outsourcad miljö.
Linnaeus University, Faculty of Technology, Department of Informatics.
Linnaeus University, Faculty of Technology, Department of Informatics.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This bachelor thesis deals with the subject of business process modelling in an outsourced environment. The communication process between two parties that are on either side of the globe can be problematic and affect the quality of the system requirements. The background of this study is that there is a lack of communication between these parties, which will eventuate in poor results.


The purpose of this study is to find out whether it is possible to make use of business process modelling in an outsourced environment in order to increase the quality of system requirements by bringing the two parties closer together with help of a common language. A qualitative approach was used to interview relevant informants at Länsförsäkringar AB and its business units Länsförsäkringar Liv and Länsförsäkringar Bank.


We have identified that it is not necessarily the system requirements that have a poor quality but how these system conveyed to the external supplier. Based on our data collection, we realized the great benefits of business process modelling as a means of communication in the system development, which can be a huge advantage in an outsourced environment. According to our study, it is certain that a business process modelling with mapped processes and flow charts can support communication as a common language because of the creation of processes and images instead of text.

Place, publisher, year, edition, pages
2016. , 45 p.
Keyword [en]
Business Process Modelling, System Requirement, Outsourcing, Communication, Process
Keyword [sv]
Verksamhetsmodellering, Systemkrav, Outsourcing, Kommunikation, Process
National Category
Computer Systems
URN: urn:nbn:se:lnu:diva-54563OAI: diva2:947098
Subject / course
Educational program
Information Systems for Business Development Programme,180 credits
Available from: 2016-07-07 Created: 2016-07-06 Last updated: 2016-07-07Bibliographically approved

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