Change search
ReferencesLink to record
Permanent link

Direct link
A Knowledge Management System in a KnowledgeIntensive Business: An Exploratory Study in a GlobalICT Company
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Sustainability and Industrial Dynamics.
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Sustainability and Industrial Dynamics.
2016 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

To increase competitive advantage, organizations are developing how they manage internalknowledge. This has been tackled by implementing various Knowledge Management Systems,which have been developed based on the needs of specific teams and/or latest trends. Suchapproach is problematic since it does not take into consideration what the users currentKnowledge Management practices are, nor if the system is relevant for a larger mass.The purpose of this thesis is to identify what requirements from users, regarding content andfeatures, are relevant to focus on when designing a Knowledge Management System, targetedtowards knowledge intensive businesses. To examine this, an exploratory research approachhas been applied on a global Information and Communication Technology (ICT) company.100 semi-structured interviews were conducted, with employees located at various globallocations and with varying job roles, in order to get a detailed picture of the user requirementson a Knowledge Management System. The interviews were later sorted and analysed by usingthe Technology Acceptance Model, and quantified by calculating the frequency count on thedifferent requirements. The findings were later reduced, based on their generalizability, inorder to facilitate a list of user requirements that are relevant to focus on, when constructing aknowledge management system for a knowledge intensive business.The results show that there are several aspects to consider in the creation of a KnowledgeManagement System, meant for a knowledge intensive business. The majority of these aspectsare related to increased findability of relevant & updated document and colleagues, receiveinformation about internal operations and lessons learnt from previous projects. Examples ofthese requirements are a semantic search engine, news feed and interconnected repositories.

Place, publisher, year, edition, pages
2016. , 108 p.
Keyword [en]
“knowledge management”, “knowledge management systems”, “knowledge sharing”, ”knowledge management practices”, “social exchange”, “technology acceptance model”, “information technology”, ”information systems”, “knowledge management trends” and “knowledge management system trends”.
National Category
Economics and Business
URN: urn:nbn:se:kth:diva-189564OAI: diva2:946893
Available from: 2016-07-11 Created: 2016-07-06 Last updated: 2016-07-11Bibliographically approved

Open Access in DiVA

fulltext(1309 kB)26 downloads
File information
File name FULLTEXT01.pdfFile size 1309 kBChecksum SHA-512
Type fulltextMimetype application/pdf

By organisation
Sustainability and Industrial Dynamics
Economics and Business

Search outside of DiVA

GoogleGoogle Scholar
Total: 26 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 91 hits
ReferencesLink to record
Permanent link

Direct link