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Risk and Decision in Collaborative e-Government: An Objectives-Oriented Approach
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems. (CIE)
2016 (English)In: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 14, no 1, p. 35-46Article in journal (Refereed) Published
Abstract [sv]

Developing e-services in the public sector is a demanding task that involves a variety of stakeholders and values. Further complexity is added by organizational and institutional challenges, especially when specialized government agencies are expected to collaborate to create seamless, integrated services. This paper focuses on decision making and risk analysis in two Swedish collaborative e-Government cases. Empirical material consists of semi-structured interviews and project documentation, which are analyzed using an objectives-oriented Logical Framework Approach (LFA). The results highlight two factors that influence the outcomes of the projects; governance for collaboration and financial models for distributing resources between government agencies. When these formal support mechanisms are not provided, they become risks for the projects and create uncertainties in decision processes. While the studied government context has matured enough to develop fully functional platforms for e-services, these uncertainties become issues when public values are to be measured and evaluated. The paper concludes by suggesting the use of public values as objectives together with measurable indicators in order to create a common language for decision making and risk management across government agencies.

Place, publisher, year, edition, pages
2016. Vol. 14, no 1, p. 35-46
National Category
Information Systems
Identifiers
URN: urn:nbn:se:miun:diva-28180OAI: oai:DiVA.org:miun-28180DiVA, id: diva2:944537
Available from: 2016-06-29 Created: 2016-06-29 Last updated: 2018-01-10Bibliographically approved
In thesis
1. Public Values and Decision Making in the Swedish e-Government Context
Open this publication in new window or tab >>Public Values and Decision Making in the Swedish e-Government Context
2017 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis addresses topics of public values and decision making in relation to the use of technology in the public sector. The research is conducted in the Swedish government context. A range of values that is specific to the public sector has been defined and classified in prior research. These public values can be defined as normative agreements of how a government should act. The Swedish government spends SEK 46.5 billion on information technology every year. Some of these funds are invested in improvements that are intended to increase efficiency and openness, as well as to make it easier for citizens to use government services. Such ambitions are studied in the e-Government research field. The literature suggests that reasons to question the promised values of implementing technology in the public sector exist and that many initiatives ultimately fail. The public sector has some unique features that may increase complexity, such as the variety of stakeholders and multitude of organizations that are both involved in the development process and affected by the outcomes. The purpose of this thesis is to explore public values and decision making in the Swedish e-Government context by posing three research questions. 1: How can public values be utilized in decision making? 2: Under what conditions are decisions made in the studied context? 3: How can value-based decision making be adopted by e-Government practice? The thesis is based on quantitative and qualitative data gathered from case studies and a survey. Its theoretical contribution is a comparison of theoretical concepts from decision theory and public values, which are then applied to e-Government. Several fragmented concepts from e-Government can be tied together under decision theory. The study’s results show that many decisions are taken under a great deal of uncertainty due to the absence of formal support mechanisms. The Swedish public administration leans toward a variety of project models in its work with e-Government, and these models constitute the arena in which decisions are made and risk analysis is performed. However, many risks as well as opportunities reside beyond the studied projects’ control. Holistic stakeholder inclusion and risk analysis are suggested as practices beneficial for increasing value and reducing uncertainty. The thesis concludes by suggesting that further research should continue to apply concepts from decision theory on e-Government. This includes revealing the motivations and values behind digitalization of the public sector.

Place, publisher, year, edition, pages
Sundsvall: Mid Sweden University, 2017. p. 41
Series
Mid Sweden University licentiate thesis, ISSN 1652-8948 ; 130
Keywords
decision making, public values, e-Government, beslutsteori, värdeteori, nyttorealisering, digitalisering, e-förvaltning, offentlig sektor
National Category
Information Systems
Identifiers
urn:nbn:se:miun:diva-30661 (URN)978-91-88527-14-1 (ISBN)
Presentation
2017-05-22, C310, Sundsvall, 13:00 (English)
Opponent
Supervisors
Note

Vid tidpunkten för försvar av avhandlingen var följande delarbeten opublicerade: delarbete 3 och 4 accepterade.

At the time of the defence the following papers were accepted, but unpublished: Paper 3 and Paper 4.

Available from: 2017-04-26 Created: 2017-04-26 Last updated: 2018-01-13Bibliographically approved

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