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När äldre vuxna möter ny teknik: En kvalitativ undersökning kring digitalisering och digitalatjänster bland äldre vuxna
Linnaeus University, Faculty of Technology, Department of Informatics.
Linnaeus University, Faculty of Technology, Department of Informatics.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The survey has been conducted about how older adults use digital services on the Internet,

what their thoughts are about them and the problems that can arise during use. The

purpose of the survey is to treat the qualitative data to see what factors affect older adults

to use various digital services to operate in society. This purpose has arisen from the

problem which older adults are the smallest but fastest growing user group to take

advantage of digital opportunities, today's society more or less requires that you have

some sort of digital knowledge to be able to benefit from its services. Based on the

objective, we have formulated our research question "Older adults are the fastest growing

group of digital users, but in total still the lowest represented user group. What contributes

to the rapid rise and what can we learn from the users of today on how to develop digital

services for this age group in the future?" We chose to write about this project because we

think that the subject is relevant and interesting to explore. Since one can see the obvious

problems regarding this in everyday life, we chose to more deeply explore the area to give

us a broader view. We have used qualitative methods like observations and semistructured

interviews, these have been applied from prior knowledge of how to perform

these methods to enable a good data collection. We have also created our own modified

model based on the Technology Acceptance Model (TAM) and the Unified Theory of

Acceptance and Use of Technology (UTAUT) used to measure technology acceptance.

The modified model is applied to the information we developed from them qualitative

methods. The results from four informants indicate that there are critical factors that

influence the use of digital services such as experience and needs, but these factors are

individual and varies from person to person resulting in that there is not a single answer to

the question but must be answered for each individual service.

Place, publisher, year, edition, pages
Keyword [en]
Technology acceptance, Unified Theory of Acceptance and Use of Technology, Digitization, Digital Services, Internet
Keyword [sv]
Teknikacceptans, Unified Theory of Acceptance and Use of Technology, Digitalisering, Digitala Tjänster, Internet
National Category
Human Computer Interaction
URN: urn:nbn:se:lnu:diva-54365OAI: diva2:944061
Educational program
Interaction Designer, 180 credits
Available from: 2016-06-29 Created: 2016-06-28 Last updated: 2016-06-29Bibliographically approved

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