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Dealing with difficult customers: A tension between service orientation ideals and daily front line work
Centrum för tjänsteforskning, Karlstads universitet.
University of Borås, Faculty of Textiles, Engineering and Business. (Sustainable Consumption Research Group)ORCID iD: 0000-0001-9159-4593
2016 (English)Conference paper, Poster (Refereed)
Place, publisher, year, edition, pages
Keyword [en]
Customer misbehaviour, service orientation, front-line employee work
National Category
Business Administration
Research subject
Bussiness and IT
URN: urn:nbn:se:hb:diva-10217OAI: diva2:943235
9th AMA SERVSIG International Service Research Conference, Maastricht, Holland, June 17–19, 2016.
Forte, Swedish Research Council for Health, Working Life and Welfare, 2012-641Swedish Research Council, 2012-0741
Available from: 2016-06-27 Created: 2016-06-27 Last updated: 2016-08-04Bibliographically approved

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Fellesson&Salomonson_SERVSIG2016(435 kB)15 downloads
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Salomonson, Nicklas
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ReferencesLink to record
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