Dealing with difficult customers: A tension between service orientation ideals and daily front line work
2016 (English)Conference paper, Poster (Refereed)
Place, publisher, year, edition, pages
Customer misbehaviour, service orientation, front-line employee work
Research subject Bussiness and IT
IdentifiersURN: urn:nbn:se:hb:diva-10217OAI: oai:DiVA.org:hb-10217DiVA: diva2:943235
9th AMA SERVSIG International Service Research Conference, Maastricht, Holland, June 17–19, 2016.
FunderForte, Swedish Research Council for Health, Working Life and Welfare, 2012-641Swedish Research Council, 2012-0741