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Organizing for Innovation in a Shared Services Organization: A Case Study of Ericsson
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
2016 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Intense global competition and rapid technological advances have seen innovation become central towards enabling firms to adapt and rejuvenate themselves. While firms become increasingly focused on innovation, the challenge of managing innovation and developing innovation capabilities still remains. The purpose of this thesis is to analyse and evaluate the innovation capabilities of Ericsson’s Shared Services Organization (SSO). To do so, the existing literature and theories are synthesized and a multi-dimensional framework is utilized to conceptualize the determinants of organizational innovation capabilities. This framework is applied to analyse and evaluate the innovation capabilities of Ericsson’s SSO. Empirical data are collected through interviews in conjunction with qualitative content analysis of internal documents and participation in several meetings and discussions.Overall, the analysis of the case study revealed some common areas related to innovation capabilities, such as strategy intent for innovation, employees’ engagement with innovation initiatives, structured approach for innovation and management support. The conclusions and implications suggested reflect on the ways in which the case study could create a functional innovation program for fostering innovation in the organization and reaching its performance goals by exploiting untapped resources for innovation.

Place, publisher, year, edition, pages
2016.
Keyword [en]
Innovation, Service Innovation, Innovation Capabilities, Determinants of Innovation Capabilities
National Category
Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:kth:diva-189035OAI: oai:DiVA.org:kth-189035DiVA: diva2:942795
Educational program
Master of Science - Entrepreneurship and Innovation Management
Supervisors
Examiners
Available from: 2016-06-30 Created: 2016-06-27 Last updated: 2016-06-30Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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