Change search
ReferencesLink to record
Permanent link

Direct link
Lean i kris: Berättelsen om Migrationsverkets leanarbete när krisen kom
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
2016 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesisAlternative title
Lean in Crisis : The Story about Lean at the Swedish Migration Agency in Crisis (English)
Abstract [sv]

Bakgrund: I Sverige har managementfilosofin Lean Production (Lean) fått ett stort genomslag inom offentliga verksamheter. Lean, som har sitt ursprung i den japanska biltillverkningsindustrin, handlar om att öka värde för kund, effektivisera verksamheten genom atteliminera resursslöseri och arbeta med ständiga förbättringar. Migrationsverkets beslutade 2010 att införa arbetssättet Lean i hela verksamheten. På grund av eskalerande konflikter runt om i världen, speciellt i Syrien, briserade flyktingströmmarna under 2015 och människor flydde mot Europa och Sverige för att söka skydd undan krig och förödelse. Efterfrågan på Migrationsverkets tjänster ökade således enormt och myndigheten försattes i en krissituation vars storlek aldrig tidigare upplevts. Arbetet enligt Lean sattes på prov och så även myndighetens krishantering. 

Syfte: Syftet med studien är att öka förståelsen av hur tillämpningen av Lean inom offentlig verksamhet påverkas i en krissituation, samt att identifiera centrala leanattribut att utveckla för krishantering.

Metod: Detta är en kvalitativ fallstudie av Migrationsverket. Den bygger på fem semistrukturerade intervjuer samt dokumentstudier. Studien har en övergripande induktiv forskningsansats och utgår således från empirin. 

Slutsats: Studien visar att Lean fungerade som en stödstruktur för Migrationsverket vid hanteringen av flyktingkrisen 2015. Teamarbete och mötesstruktur fick en viktig betydelse för meningsskapande för medarbetarna. Samtidigt anpassades förbättringsarbetet och processflödet till krissituationen och blev mer kortsiktigt.

Abstract [en]

Background: In Sweden, the management philosophy of Lean Production (Lean) has had amajor impact on the public sector. Lean originated from the Japanese automotive industry and involves aspects such as increasing value for customers, optimize operations by eliminating waste and continuous improvements. In 2010 the Swedish Migration Agency decided to apply Lean on the whole organisation. Because of escalating conflicts around the world, especially in Syria, the refugee stream in 2015 increased and people fled to Europe and Sweden to seek protection from war and devastation. The demand for the Migrations Agency’s services thus increased enormously and the authority found itself in a crisis which magnitude had not been experienced before. Thus, the Lean strategy as well as the crisis management of the Migrations Agency was tested.

Aim: The aim of the thesis is to increase the understanding of how the application of Lean in the public sector is affected during a crisis, and to identify key aspects of Lean to develop within crisis management.

Methodology: This is a qualitative case study within the Swedish Migration Agency which is built upon semi structured interviews and document studies. The thesis has an inductive approach.

Conclusion: The thesis shows that Lean functioned as a supportive structure for the Swedish Migration Agency during the immigration crisis in 2015. Teamwork and meeting structure had a great importance for sensemaking among the workers. The continuous improvement and process flow was affected by the crisis situation and adjusted to the crisis situation and became short-term.

Place, publisher, year, edition, pages
2016. , 75 p.
Keyword [en]
Lean, the Swedish Migration Agency, crisis management, public sector, sensemaking
Keyword [sv]
Lean, Migrationsverket, krishantering, offentlig verksamhet, meningsskapande
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-129695ISRN: LIU-IEI-FIL-A--16/02232--SEOAI: oai:DiVA.org:liu-129695DiVA: diva2:942296
Subject / course
Master Thesis in International Business and Economics Programme (Business Administration)
Supervisors
Examiners
Available from: 2016-08-31 Created: 2016-06-23 Last updated: 2016-08-31Bibliographically approved

Open Access in DiVA

fulltext(1298 kB)39 downloads
File information
File name FULLTEXT01.pdfFile size 1298 kBChecksum SHA-512
b99fec7e13e3d998384602c22dacefc59561caee9b425948e2626c983c2dc043c39e17dfecf07e7b9d93a1f4765732847e7656ace74db6bc3a80ad385c2913ff
Type fulltextMimetype application/pdf

By organisation
Business AdministrationFaculty of Arts and Sciences
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 39 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 101 hits
ReferencesLink to record
Permanent link

Direct link