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Performance measurement as a driver for learning and improvement in organizations
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-5702-4885
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering. Linköping University, HELIX Vinn Excellence Centre.ORCID iD: 0000-0003-4730-5453
Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-0041-9624
Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.
2016 (English)In: 23rd EurOMA Conference, Trondheim, June 17-22, 2016, Trondheim: NTNU, Department of Production and Quality Engineering and the Department of Industrial Economics and Technology Management , 2016, p. 117-117, article id PMM-5-2Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

The purpose of this study is to contribute to better understanding about levels of learning found in the practices of performance measurement. We create a conceptual model merging established workplace learning theory with operations management purposes of performance measurement. By integrating discretion and organizational logics we interconnect purposes of either control or improvement with four levels of workplace learning: Reproductive, rule-oriented, goal-oriented and creative learning. We empirically elaborate our model using case related critical incidents involving performance measurements. The findings suggest that a conceptual understanding of workplace learning theory meliorates the design and practice of performance measurements for improvement purposes.

Place, publisher, year, edition, pages
Trondheim: NTNU, Department of Production and Quality Engineering and the Department of Industrial Economics and Technology Management , 2016. p. 117-117, article id PMM-5-2
Series
Book of abstracts for EurOMA 2016
Keyword [en]
Performance measurement, improvement, learning
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:liu:diva-129647ISBN: 978-82-303-3277-1 (print)OAI: oai:DiVA.org:liu-129647DiVA, id: diva2:942010
Conference
EurOMA
Available from: 2016-06-23 Created: 2016-06-23 Last updated: 2018-04-05Bibliographically approved

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Martin, JasonElg, MattiasWallo, AndreasKock, Henrik
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