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Perspectives on producing high-quality technical documentation: Exploring users and their requirements on a quality assurance tool
Linköping University, Department of Computer and Information Science.
2016 (English)Independent thesis Basic level (degree of Bachelor), 12 credits / 18 HE creditsStudent thesis
Abstract [en]

The aim of this thesis is to analyze which potential users and requirements there are on a quality assurance tool to facilitate improving quality in technical documentation. The issues for this thesis to answer are to (1) define potential user groups and their requirements, (2) explore what ways introducing a quality assurance tool could facilitate quality in technical documentation, and (3) explore what challenges needs to be considered when integrating it into the workflow.

The empirical research carried out at Saab Support & Services AB in Linköping in the form of semi-structured interviews constitutes the core case study evidence. Three personas are constructed on the basis of collected and analyzed data, corresponding for the potential user groups. For each persona, data requirements, as well as functional requirements, are generated through scenarios that are constructed to constitute for the possible contexts that the personas could find themselves in using this quality assurance tool.

Further, this study explores some challenges that must be solved in order to satisfy the requirements of the potential users: to find a place in the workflow that suits the requirements from all perspectives. It shows important considerations to have in mind while integrating a quality assurance tool into the process of producing technical documentation, and opens up for questions of future studies within the integration of quality assurance tools into complex contexts.

Place, publisher, year, edition, pages
2016. , 61 p.
Keyword [en]
quality assurance, technical documentation, personas development, user requirements, integrating tools
National Category
Human Computer Interaction
URN: urn:nbn:se:liu:diva-129606ISRN: LIU-IDA/KOGVET-G--16/018--SEOAI: diva2:941576
Subject / course
Cognitive science
Available from: 2016-06-27 Created: 2016-06-22 Last updated: 2016-06-27Bibliographically approved

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