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Att bevilja eller inte bevilja, det är frågan: En studie om socialsekreterares erfarenheter och upplevelser av insatsen kontaktperson för ungdomar
Jönköping University, School of Health and Welfare, HHJ, Dep. of Behavioural Science and Social Work.
Jönköping University, School of Health and Welfare, HHJ, Dep. of Behavioural Science and Social Work.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Insatsen kontaktperson används flitigt inom socialtjänsten, trots det finns det ytterst lite forskning kring insatsen och dess effekter. Detta arbete strävar efter att få en ökad förståelse för socialsekreterares användande av insatsen kontaktperson för ungdomar samt hur socialsekreterares handlingsutrymme har påverkat det användandet. För att nå en ökad förståelse kring detta har en kvalitativ intervjustudie genomförts där socialsekreterare från olika socialkontor fått berätta om sina erfarenheter och upplevelser kring insatsen. Utifrån de uppgifter som framkommit under intervjuerna har olika teman skapats som beskriver skäl att använda insatsen, vilka effekter som ses av insatsen samt skillnader och likheter mellan olika handläggares agerande. Resultatet visar att kontaktperson kan beviljas av många olika anledningar och att de upplevda effekterna varierar. Det blir också tydligt hur fritt det är för varje socialsekreterare att själv utforma insatsen, vilket gör att det går ifrågasätta klienters rättssäkerhet då detta skiljer sig mellan olika kommuner.

Abstract [en]

In Swedish social services work with youths one of the most common ways to help is to grant the youth a sort of grownup mentor, a contact person. Despite of this, there is very little research about this kind of mentoring and its effects. In this study, we wanted to increase our understanding of the use of contact person for youths and also how the social workers discretion affects the use of contact person. To be able to do that a qualitative interview study was made where social workers from different social service offices shared their knowledge and experiences about contact person. Based on the information that was given during the interviews we were able to identify different themes that describe reasons to use contact person, which effects the social workers can see and also the differences and similarities between the different social workers way to use it. The result shows that social workers can provide youths with a contact person for a variety of reasons, and that the experienced effects differ between the social service offices. The result also makes it clear how the social workers in a free way are allowed to form the setup and implement of the contact person, which makes it possible to question the client’s rights to receive the same help no matter where you live or who you meet with.

Place, publisher, year, edition, pages
2016. , 46 p.
Keyword [en]
Contact person, social work, street-level bureaucracy, discretion, social services
Keyword [sv]
Kontaktperson, socialt arbete, gräsrotsbyråkrati, handlingsutrymme, socialtjänst
National Category
Social Work
Identifiers
URN: urn:nbn:se:hj:diva-30770ISRN: JU-HHJ-SAA-1-20160035OAI: oai:DiVA.org:hj-30770DiVA: diva2:941129
Subject / course
HHJ, Social Work
Supervisors
Examiners
Available from: 2016-07-05 Created: 2016-06-22 Last updated: 2016-07-05Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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