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Sharing is Caring: Map the communication chain for a manufacturing company between their dealers and customers
Linnaeus University, Faculty of Technology, Department of Mechanical Engineering.
Linnaeus University, Faculty of Technology, Department of Mechanical Engineering.
2016 (English)Independent thesis Basic level (professional degree), 15 credits / 22,5 HE creditsStudent thesis
Abstract [en]

The purpose of the case study is to create a greater understanding of how the case company works with communication and information between the company and its customers and dealers. The objective of this thesis is to map the invisible value chain for a manufacturing company and make their information flow visible and point out flaws in the communication process between its customers and dealers. Theory and empirical findings will be analyzed and result in different recommendations and suggestions from the authors. The recommendations are discussed with a positive and a negative attributes to broaden the reader’s perspective. All the recommendations have been carefully selected to make sure an implementation would make the information flow more efficient for the case company. 

Place, publisher, year, edition, pages
2016. , 41 p.
Keyword [en]
Communication, Information, Information flow, Lean administration, Administrative waste, Change management
National Category
Mechanical Engineering
URN: urn:nbn:se:lnu:diva-53884OAI: diva2:939445
Subject / course
Industrial Organisation and Economics
Educational program
Industrial Engineering and Management, with specialisation in Maintenance Management, 180 credits
Available from: 2016-06-21 Created: 2016-06-19 Last updated: 2016-06-21Bibliographically approved

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Type fulltextMimetype application/pdf

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Svensson, OskarHenriksson, Erik
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