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User research and opportunities for innovation: Exploring methods and tools
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
2016 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

First-class software engineering is no longer enough for an information system product to gain success on a market. Developing successful information system products has become a challenging practice that requires an understanding of those who are going to use the products. As product innovation has become the lifeblood of companies competing in the fast- paced IT industry, the end users have ultimately become those who determine the success of these type of products. User research is conducted to gather insights of users’ contexts, behaviors and feelings when using products. It can be practiced to explore how to create products and features that end users will find useful. This thesis examines how methods and tools used in user research can expose opportunities for innovation. The study was conducted by a literature study and a case study, where user research methods were put to practice to discover opportunities for creating a concept for a new product. Emphasis was also put on studying how to provide utility when developing a new product. The case study was performed over a four month period at an e- commerce company called Swiss Clinic in Stockholm, Sweden. The study shows that opportunities for innovation in user research occur in the interplay between business, user research discoveries and iterative design and that effective communication and artifacts play essential parts for innovating successfully. 

Place, publisher, year, edition, pages
2016. , 57 p.
UPTEC STS, ISSN 1650-8319 ; 16020
Keyword [en]
User Research, User Experience, UX, Innovation, Usability, Utility, Expected Utility, User-Centered Design, Contextual Design, Product Development, Technological innovation, Digital Innovation, Usability Testing, Iterative Design, Prototyping
Keyword [sv]
Användarundersökningar, Användarupplevelse, Innovation, Digital innovation, Teknisk innovation, Användarcentrerad design, UX, Kontextuell design, Produktutveckling, Iterativ design
National Category
Human Computer Interaction
URN: urn:nbn:se:uu:diva-296643OAI: diva2:939195
External cooperation
Swiss Clinic
Subject / course
Human-Computer Interaction
Educational program
Systems in Technology and Society Programme
2016-06-08, Å64119, Ångströmslaboratoriet, Lägerhyddsvägen 1, Uppsala, 18:15 (Swedish)
Available from: 2016-06-21 Created: 2016-06-18 Last updated: 2016-06-21Bibliographically approved

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