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Capturing and sharing lessons learned across boundaries: a video-based approach
Luleå tekniska universitet.ORCID iD: 0000-0003-4875-391X
Luleå tekniska universitet.ORCID iD: 0000-0002-7512-4425
Luleå tekniska universitet.ORCID iD: 0000-0002-5076-3300
Chalmers tekniska högskola.ORCID iD: 0000-0003-0373-3720
2012 (English)In: Proceedings of the 20th European Conference on Information Systems, 2012, Vol. 20, 12- p., 236Conference paper (Refereed)
Abstract [en]

In light of emerging product development trends, such as Product-Service Systems, manufacturing organizations are obliged to collaborate across functional and organizational borders. Hence, companies are increasingly investigating how to leverage knowledge management practices to enhance their dynamic learning capabilities to achieve continuous process improvements. Many researchers assert that lessons learned practices are possible ways for organizational learning, which allows for continuous capturing and sharing of experiential knowledge across boundaries in order to learn both from mistakes and successes. However, many organizations fall short in capturing and sharing lessons from projects and applying them in new situations. The purpose of this paper is to propose a video-based approach and related guidelines for capturing and sharing lessons learned in a dynamic manner across functional and organizational boundaries. Based on laboratory experiments as well as validation activities conducted in collaboration with an aerospace manufacturer, this paper compares the video-based approach with a more traditional text-based approach of documenting lessons learned from projects. The paper describes the results of testing activities conducted with a video-based lessons learned prototype and the authors reflect on its implications for design practice management in the aerospace industry.

Place, publisher, year, edition, pages
2012. Vol. 20, 12- p., 236
Keyword [en]
Lessons learned, Lessons learned template, Experience sharing, Web 2.0, Video sharing, Knowledge management, Organizational learning, Product-Service Systems
National Category
Other Mechanical Engineering
URN: urn:nbn:se:bth-12126OAI: diva2:938509
European Conference on Information Systems
Available from: 2016-06-17 Created: 2016-06-17 Last updated: 2016-06-17Bibliographically approved

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Johansson, ChristianChirumalla, KoteshwarBertoni, MarcoIsaksson, Ola
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