Sharing expertise: Easier said than done
2011 (English)In: Functional thinking for value creation: Proceedings of the 3rd CIRP International Conference on Industrial Product Service Systems, Technische Universität Braunschweig, Braunschweig, Germany / [ed] Jürgen Hesselbach, Christoph Herrmann, Berlin: Springer Berlin/Heidelberg, 2011, Vol. 3, 201-206 p.Conference paper (Refereed)
Manufacturing industry is expressing an increased interest in knowledge management due to the extension towards aservice provision business model. However, the inclusion of softer service aspects indicates that the common view onknowledge management as a way to control and monitor a technical process have limitations. Sharing expertise is anadditional way of managing knowledge particularly with the intentions to make experience based knowledgeorganizational available. By studying product developers’ daily work, especially how they perceive that they apply andshare knowledge, we problematize knowledge activities in product-service development to discuss the establishedknowledge management activities. The paper suggests some considerations to support the development of aknowledge base for product-service design.
Place, publisher, year, edition, pages
Berlin: Springer Berlin/Heidelberg, 2011. Vol. 3, 201-206 p.
Knowledge Management; Knowledge Based Engineering; Web 2.0
Other Mechanical Engineering
IdentifiersURN: urn:nbn:se:bth-12118DOI: 10.1007/978-3-642-19689-8_36ISBN: 978-3-642-19688-1ISBN: 978-3-642-19689-8OAI: oai:DiVA.org:bth-12118DiVA: diva2:938488
CIRP International Conference on Industrial Product Service Systems
ProjectsFuel Efficient Transmission Technology Concepts: Design Methodology
FunderSwedish Energy Agency