Change search
ReferencesLink to record
Permanent link

Direct link
Assembly operators and visualization of information contributions on performance measurements.: Case Study at Dalvich Optic
Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
2016 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

This study analyses the way information regarding performance measurements is shared among employees working at the shop floor at Dalvich Optic in Sweden. This study is conducted because many companies failed to implement a system that facilitates daily performance measurements as they neglected the assembly operators’ role in decision making process. Companies focus on measuring wrong parameters and visualize information about performance measurements in wrong way. The purpose of this study is to demonstrate that new Information Technology (IT) artefacts are designed by experts for use by experts. IT artefacts are designed without taking into account assembly operators’ skills, education and experiences. Thus, limiting assembly operators’ ability to achieve daily production goals. Therefore, this study highlights the role of both assembly operators and visualizing information at the shop floor and their impact on performance measurements and productivity.


After analysis, this study develops a new IT artefact. The implementation of the new IT artefact at the company leads to a new leadership where management meet assembly operators in a daily basis, creating good environment for direct communication. As a result, the company increased its production by 50 percent compared to the previous year and it has doubled the production compared to 2010. The information about production status became visible and accessible to all employees since the information displayed through the new IT artefact was monitored in an easy-to- understand way. The presentation and visualization of information regarding productivity offered assembly operators and managers the possibility to react quickly when any disparity concerning goal achievement arose. As a result, the new IT artefact enhances assembly operators’ participation at the manufacturing process as well. Assembly operators took active role on manufacturing process since information about performance measurement was compiled and maintained by themselves; thus, positively influencing production outcomes. Furthermore, a new IT artefact created an arena where employees contributed to continuous improvements and problem-solving at work.


This study was conducted during a period of six months. Data was gathered through observations, interviews, and meetings with managers and assembly operators at a manufacturing plant. Furthermore, data from books, articles, and journals helped in analysing the way information was visualized and communicated in a manufacturing plant. ADR, Action Design Research method was used to design a new and simple IT artefact that considers employees’ skills, experiences and education.


Place, publisher, year, edition, pages
2016. , 61 p.
Keyword [en]
Assembly operators, visualization of information, performance measurements, goal achievement, leadership.
Keyword [sv]
operatör, visualisering av information, mål uppfyllelse, ledarskap
National Category
Production Engineering, Human Work Science and Ergonomics
URN: urn:nbn:se:hj:diva-30596ISRN: JU-JTH-PRS-2-20160012OAI: diva2:938235
Subject / course
JTH, Production Systems
2016-05-27, Jönköping University, Gjuterigatan 5, Jönköping, 16:05 (English)
Available from: 2016-06-17 Created: 2016-06-16 Last updated: 2016-06-17Bibliographically approved

Open Access in DiVA

Steve Jehu Batangouna(1336 kB)39 downloads
File information
File name FULLTEXT01.pdfFile size 1336 kBChecksum SHA-512
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Batangouna, Steve Jehu
By organisation
JTH, Industrial Engineering and Management
Production Engineering, Human Work Science and Ergonomics

Search outside of DiVA

GoogleGoogle Scholar
Total: 39 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 178 hits
ReferencesLink to record
Permanent link

Direct link