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När krisen slår till: En kvalitativ studie av hur den nationella flyktingkrisen påverkat, hanterats och uppfattats i en kommunal verksamhet
Jönköping University, School of Education and Communication.
Jönköping University, School of Education and Communication.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
When the crisis strikes : A qualitative study of how the refugee crisis has affected the everyday operations of a Swedish municipality, how the crisis has been managed and the co-workers perception of the crisis management (English)
Abstract [sv]

Studiens syfte är att undersöka vilka konsekvenser en nationell kris kan få på organisationsnivå, vilka strategier som använts för att hantera krisen, samt medarbetarnas uppfattning av krishanteringen. Studien har utformats som en fallstudie där kvalitativa intervjuer genomförts i en kommunal verksamhet, med inriktning på integration, mitt under en pågående flyktingkris. Intervjuerna har omfattat medarbetare, föreståndare samt chefer och HR på strategisk nivå. Resultatet visar att den nationella flyktingkrisen fått stora konsekvenser för verksamheten. Bildandet av en händelsegrupp, med uppgift att söka lösningar på strategisk nivå, användandet av HR som expertroll samt ledningens agerande har varit de mest framträdande strategierna. Ledningens agerande har präglats av tillgänglighet, förtroende och acceptans. De har även visat mod och flexibilitet genom att förändra rekryteringsprocessen samt låtit medarbetare utvecklas genom ökat ansvar och mandat. Bland tidigare forskningsbidrag fokuserar endast ett fåtal på medarbetarnas upplevelse av krishanteringen. Vår studie lyfter fram medarbetarnas uppfattningar och visar att delaktighet, stöd och feedback varit avgörande för krishanteringen. 

Abstract [en]

The purpose of this study is to examine what consequences a national crisis can have on organizational level, what strategies has been used to manage it, and the co-workers perception of the crisis management. The study has been designed as a case study within a Swedish municipality during an ongoing refugee crisis. Qualitative interviews were conducted on three levels of the organization covering the perception of co-workers, head of the units along with managers and HR on a strategic level. The result shows that the national refugee crisis has had a large impact on the municipality and their everyday operations. Establishing a crisis management team, using HR as an expert resource and the actions taken by leaders were the most salient strategies. The leadership expressed by the management was characterized by availability, trust and acceptance. They showed courage and flexibility by changing the recruitment process and letting the co-workers develop through enhanced responsibility and by giving clear mandates. Previously, there has only been limited research focusing on the co-workers perception of crisis management strategies, a gap that this study aims to reduce. From this perspective the result shows that participation, support and feedback has been prominent for the co-workers perception of the crisis management.

Place, publisher, year, edition, pages
2016. , 29 p.
Keyword [en]
Co-worker, crisis management, leadership, organizational crisis, perceptions, refugee crisis, strategy
Keyword [sv]
Flyktingkris, krishantering, ledarskap, medarbetare, organisationskris, pedagogik, strategi, uppfattning.
National Category
Pedagogy
Identifiers
URN: urn:nbn:se:hj:diva-30537ISRN: JU-HLK-PEA-1-20160012OAI: oai:DiVA.org:hj-30537DiVA: diva2:937059
Subject / course
HLK, Education
Presentation
2016-05-04, Jönköping, 21:06 (Swedish)
Supervisors
Examiners
Available from: 2016-06-15 Created: 2016-06-14 Last updated: 2016-06-15Bibliographically approved

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Fors, NatalieHedin, Lena
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