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Dilemman i väntrummet: En etnografisk studie om interaktioner och dilemman i socialtjänstens väntrum
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Waiting room dilemmas : an ethnographical study of interactions and dilemmas in social welfare waiting rooms (English)
Abstract [en]

“Waiting room dilemmas- an ethnographical study of interactions and dilemmas in social welfare waiting rooms” 

The social services activity is a balance between service and control. Uniting these parts is a challenge, and this study’s main intention is about how various social offices relates to this in their work with peoples waiting room experiences. The purpose of the study is by observations and interviews, to investigate what exists in a place like a public authority waiting room. Questions like what kind of interactions will take place and which dilemmas might occur are asked. The result shows that different approaches in how social workers do call clients up occur, the accessibility or lack of accessibility to computers, telephone and copying machine, clarifies the power imbalance that exists in governmental work. The result also shows that some waiting room interactions may be experienced as enforced and that the social services law is hard to maintain.

Abstract [sv]

Socialtjänstens verksamhet balanserar på en våg där den ena vågskålen innehåller service och den andra innehåller kontroll. Att förena dessa delar är en utmaning och denna studie intresserar sig för hur olika socialkontor förhåller sig till denna balansgång i deras arbete med besökares väntrumsupplevelse. Studien har syftat till att genom observationer och intervjuer, undersöka vad som gestaltas i socialtjänstens väntrum, vilka interaktioner som synliggörs samt hur eventuella dilemman framträder. Resultatet visar på att olika tillvägagångssätt för att ropa upp klienter till besök förekommer och att tillgängligheten till eller avsaknaden av lånedatorer, kopiator och telefon tydliggör den maktobalans som råder inom myndighetsutövning. Resultatet visar även på att vissa interaktioner i väntrummet kan upplevas som tvingande och att innehållet i socialtjänstlagens portalparagraf många gånger blir svår att leva upp till. 

Place, publisher, year, edition, pages
2016. , 47 p.
Keyword [en]
power, dilemma, waiting room, interactions, roles
Keyword [sv]
makt, dilemma, väntrum, interaktion, roller
National Category
Social Work
Identifiers
URN: urn:nbn:se:hig:diva-21607OAI: oai:DiVA.org:hig-21607DiVA: diva2:936497
Subject / course
Social work
Educational program
Social work
Supervisors
Examiners
Available from: 2016-06-16 Created: 2016-06-14 Last updated: 2016-06-16Bibliographically approved

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CiteExportLink to record
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