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The Communication Gap: Towards an explanation of the discrepancy between the Content, the Delivery and the Understanding of a leader’s message
Linnaeus University, School of Business and Economics, Department of Organisation and Entrepreneurship.
Linnaeus University, School of Business and Economics, Department of Organisation and Entrepreneurship.
2016 (English)Independent thesis Advanced level (degree of Master (One Year)), 15 credits / 22,5 HE creditsStudent thesis
Abstract [en]

The aim of this thesis is to point out the importance of the ‘Communication Gap’ that exists within a leader-follower relationship, to present the factors that contribute to its creation and increase and to explain for which aspects either leaders or followers are responsible. Throughout this thesis, leaders will become aware how they personally contribute to the arising of the ‘Composition and the Perception Asymmetry’, which construct together the so-called ‘Communication Gap’. The asymmetries are based on the discrepancies between three pillars. Firstly, the content of a leader’s message. Secondly, the delivery of the latter. And thirdly, the followers’ understanding of the leaders’ message. Each of these three pillars represents important background knowledge that is necessary in order to truly comprehend the evoked discrepancies and to therefore understand on which elements the asymmetries are based on. Throughout this qualitative research, leaders will be guided thanks to the developed ‘Communication Gap Model’ (CGM) that visualizes step by step the crucial elements. Furthermore, six leaders from different areas of competencies shared their experiences on various details regarding the ‘Communication Gap’ within their reciprocal relationships with their followers. Subsequently, this paper will help leaders to anticipate communication problems and to smooth their personal leader-follower relationships on multi-communicative channels.

Place, publisher, year, edition, pages
2016. , 111 p.
Keyword [en]
Communication Gap; Composition Asymmetry; Perception Asymmetry; Message Content; Understanding; Message Delivery; Nonverbal Communication; Leader; Follower; Encoding; Decoding.
National Category
Business Administration
URN: urn:nbn:se:lnu:diva-52887OAI: diva2:932498
Subject / course
Business Administration - Other
Educational program
Leadership and Management in International Context, Master Programme, 60 credits
Available from: 2016-06-13 Created: 2016-06-01 Last updated: 2016-06-13Bibliographically approved

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