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In trouble with the logics: data recording in performance management
Linnaeus University, Faculty of Social Sciences, Department of Social Work.ORCID iD: 0000-0002-2655-2132
2015 (English)In: AEA conference, Chicago, Nov 9-14, 2015, 2015Conference paper (Refereed)
Abstract [en]

In recent years, Performance Management (PM) has become a buzzword in public sector organizations. Well-functioning PM systems rely on valid performance data, but critics point out that conflicting rationale or logic among professional staff in recording information can undermine the quality of the data. Based on a case study of social service staff members, the authors explore three recording logics among professional staff. The findings reveal a complexity of recording behavior and show how professional staff shift between recording logics according to the situation. The actual data recordings depend not only on the overall logic, but also on factors such as attitudes, assumptions, and motives. The authors suggest that shifting recording logics weaken the validity of performance data. These shifts undermine the idea of PM as a trustworthy strategy to bridge the gap between professional and managerial staff as well as the possibility of a well-informed management

Place, publisher, year, edition, pages
National Category
Social Work
Research subject
Social Sciences, Social Work
URN: urn:nbn:se:lnu:diva-52589OAI: diva2:929824
AEA conference, Chicago, Nov 9-14, 2015

Ej belagd 160601

Available from: 2016-05-20 Created: 2016-05-20 Last updated: 2016-06-01Bibliographically approved

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Denvall, Verner
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