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Boundary objects for PSS design
Blekinge Institute of Technology, Faculty of Engineering, Department of Mechanical Engineering. (Department of Mechanical Engineering)ORCID iD: 0000-0002-5076-3300
Blekinge Institute of Technology, Faculty of Engineering, Department of Mechanical Engineering. (Department of Mechanical Engineering)ORCID iD: 0000-0001-5216-0944
Blekinge Institute of Technology, Faculty of Engineering, Department of Mechanical Engineering. (Department of Mechanical Engineering)ORCID iD: 0000-0002-9662-4576
2016 (English)In: PRODUCT-SERVICE SYSTEMS ACROSS LIFE CYCLE / [ed] Cavalieri, S; Ceretti, E; Tolio, T; Pezzotta, G, Elsevier, 2016, Vol. 47, 329-334 p.Conference paper, Published paper (Refereed)
Abstract [en]

In PSS design, hardware and service developers often have different objectives. Lacking to communicate and negotiate them across boundaries might lead to solutions unable to generate market shares and long-term profitability. This paper aims to contribute to the definition of ‘boundary objects’ that facilitate the sharing of knowledge between members of cross-functional teams engaged in PSS conceptual design activities. Empirical data are gathered from three case studies in the Swedish manufacturing industry to reveal how servitization affects early stage design decision-making, and how hardware vs. service trade-offs are negotiated and solved. The analysis of the findings points to four main trends to be considered when designing such objects in the realm of PSS. These are: an underlying model-based logic, the use of metrics based on customer value, the ability to quickly generate and assess scenarios, the use of non linear relationships to map PSS features vs. customer value.

Place, publisher, year, edition, pages
Elsevier, 2016. Vol. 47, 329-334 p.
Series
Procedia CIRP, ISSN 2212-8271
Keyword [en]
Boundary objects; Product Service Systems; Engineering design; Servitization; Value model; Decision making.
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:bth-11839DOI: 10.1016/j.procir.2016.03.226ISI: 000387505100056OAI: oai:DiVA.org:bth-11839DiVA: diva2:922759
Conference
Conference on Product-Service Systems across Life Cycle, Bergamo, Italy
Projects
Model Driven Development and Decision Support (MD3S)
Funder
Knowledge Foundation
Available from: 2016-04-25 Created: 2016-04-25 Last updated: 2016-12-09Bibliographically approved

Open Access in DiVA

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